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Penn S 014
,2
Oct.27

1. Role Play
Take notes:
Positive
Negative

2. Ofce-hour Protocol
Set your ofce hours and stick with them
Know their names (or call them by their preferred
names)
Do not keep them waiting a long time
Show interest in them by listening to their questions
Help them find the answers to their questions

3.Guideline
Openers
Openers

To
To the
the point
point

Request
Request
clarification
clarification

Bring
Bring closure
closure

Express
Express
disagreemen
disagreemen
tt

4. Exercises


1. If a student comes to your ofce outside
ofce hours, and you are busy, you should

A. tell the student to go away.

B. welcome the student, no matter how busy you
are.
C. pick up the telephone and pretend to be busy.
D. suggest another time for the student to visit.
D

2. In general, when a student wants to

talk about personal problems, you should
A. try to move the subject back to classroom
topics.
B. listen carefully and give advice.
C. tell the student your own personal problems.
D. ask the student to leave your ofce.
A

3. Which of the following statements is

not true of "openers"?
A. They can be expressed nonverbally.
B. They may be adjusted from student to student.
C. They must be formal and show your authority.
D. They must make the student feel welcome.

4. When a student disagrees with you, you

should

A. give the student an F for the course.

B. refer the student to your major professor.
C. be firm, calm, and courteous.
D. send the student away.

5. Practice
2. Argument over test
score

1. The broken
compressor

Group Work
3. Beg for a second
chance

4.Consult the ITA

without an
appointment

6. Conclusion

The End

Thank you for your participation!