SUMMER TRAINING REPORT

For the partial fulfillment of the Post Graduate Diploma in Management

(PGDM)
At
COLORFUL VACATIONS Pvt. Ltd.
Ahmadabad

SUBMITTED TO

SUBMITTED BY

Dr. Sandeep Kulshreshtha

Professor & Head Academics

PGDM (Tourism and Travel)

Nodal Officer.

Batch: 2014-2016

IITTM, Gwalior.

IITTM, Gwalior
Enrolment

Number:

CONTENTS
1.
2.
3.
4.

Certificate..3
Acknowledgements...4
Executive Summary..5
The Company....6
4.1. Who we are.7
4.2. Company Profile8
4.3. Outbound Tour Operation...13
4.4. Strengths15
4.5. Future Plans...18
5. Objective of the training..20
6. Learning21
7. Insurance..22
8. VISA.30
9. Finding & Recommendations.45
10. Conclusion49
11. Bibliography.50

2. Acknowledgement

The successful completion of this project has been the result of the help
extended to me by a number of people. Hence, I would like to place on
record my acknowledgements. I express my heartfelt thanks to Mr. Rajesh
Thakur for giving me the opportunity to work in outbound & domestic
tours. Mr. Ashish Kumar Sr. Sales Executive, Outbound Division of
CVPL for permitting me to carry out the project work of my choice.
Gautam, Sales Executive, Domestic Division, under whose support I have
learnt altogether different aspect of tours. I thank the staff of COLORFUL
VACATIONS, who provided me necessary support to finish my project
successfully. I also thank my internal guide Mr.C.S.Barua, who was there
for our help whenever we needed any. I firmly believe that the project work
becomes complete and successful due to the copious grace of God, the
Almighty.

3. Executive Summary
I have got acquainted with domestic & outbound tour operations during my
summer training.
I have learnt a host of things about:
File handling
Hotel bookings
Tele-Calling
Itinerary planning
Apart from this I came to know about various trends in flow of domestic
tourists, their preference, their expectations, behaviour etc. Also I came to
know about how division of labour in an organisation plays its part to
accomplish targets. Based on that I have made my project.
Problems I faced while doing my project were frequent resigning of the top
staff, no field work given by the company as such though the staff was
friendly.

4.

The Company

WHO WE ARE
A leading global travel group.
Industry leading margins and focused on cash generation.
Leading portfolio of travel brands.
Flexible asset light business model.
Strategy to deliver top line and margin growth.
Experienced management team.

4.1

COMPANY PROFILE

COLORFUL VACATIONS PVT. LTD. Was founded in 2008 by a dedicated group of

professionals, experienced in every facet of tourism in the Indian sub-continent, and each
with more than a decade of experience behind him. It is an owner managed organization,
hence good personalized services, prompt replies and competitive rates are our
benchmarks.
We provide travel, tourism related solutions to the free individuals as well as corporate
groups. Our core competency lies in designing the services which is only for you. We
ensure a vicarious experience of your desired trip before you experience it. We want you
to be delighted and not just satisfied. To ensure the delivery to be effective and efficient
we involve only the experts from our team who work on their expertise.
We are a team of enthusiastic and talented travel professionals who:

love tourism

have a service attitude

have a pursuit for perfection

suggest only what is being experienced

have an individual experience in the field, ranging from 4 yrs to 12 yrs

have an education background in tourism & marketing and

are by choice in this field

In the last 2 yrs of our operation, we have consolidated our position as high performing,
quality sensitive, innovative and a continuously evolving travel solution provider catering
both B2B and B2C.
Our Area of specialization in International Tour Package is for the following destinations:
Thailand, Singapore, Malaysia, Mauritius, Europe, Dubai, Hong Kong, China, Egypt,
Turkey, Uzbekistan, Australia, New Zealand, South Africa & Nepal.

In India we have comprehensive packages for Kashmir, Himachal, Uttaranchal, North

East [North Bengal & Sikkim], Golden Triangle [Delhi - Agra Jaipur], Kerala, South
India [Bangalore Mysore Ooty] & Goa.

Our value for money services includes:

International Tours for Leisure and Business

Corporate Conferences

Dealers incentive trips

Students groups

Inbound Tours.

Domestic Tours

Hotel Reservations

Educational Tour

Domestic & International Air Ticketing

Foreign Exchange Assistance

Passport Assistance

Visa Services

Railway Ticket Bookings

Car Hire

Overseas Travel Insurance

Our Mission
Our main mission is to achieve a concrete success in the Industry and build the Brand

Image of the company beyond heights. We are continuously trying to achieve our goal of
being one among the Fortune companies and provide the maximum customer satisfaction.
We are moving ahead with our excellent services of International Tour package that are
capable of changing the trends of the life styles.
Motto - Welcome a tourist and send back a friend

The company is headquartered in New Delhi, besides our own offices in Chennai
(Madras), Varanasi, Ahmadabad, Gurgaon and Kolkata.

Travel Agents
Colorful Vacations has opened the new branch at Gurgaon by making it a single shop for
all B2B outbound holiday products Available for, Travel Agents Worldwide. Our
mechanized booking system filters out the best price and availability of services with
handsome and lucrative commissions on almost all travel products. If you are interested
to join us as one of the preferred Sales Agents, we are pleased to discuss the possibilities
of future collaboration to enhance your business beyond your imagination!!
At present we can offer you the best rate and services for the following Destination
depending upon your requirement.

Malaysia, Singapore, Thailand,

Sri Lanka
Hong Kong Macau
Mauritius
Egypt
Dubai
Europe
Turkey
Australia, New Zealand

Birth
Year of
2008
Establishment
Legal Status of Private Limited Company

Firm
Nature of Service Provider
Business
Number of 81 to 100 People
Employees
Turnover INR. 5-7 Cr Approx.)
Major Markets Australia/NZ, Indian Subcontinent, Caribbean, East/Middle Africa,
North Africa, South/West Africa, East Europe, East Asia, Central
America, North Europe, Middle East, South America, South/West
Europe, South East Asia and North America

Quality
The company is well equipped with all kinds of resource to cater the best services of tour
and travels to the tourists. We have sound support of fine infrastructure, hospitable staffs,
transportation, ticket booking services etc. at place to offer the best Holiday Vacation
Packages for International Destination.

Infrastructure
The company is well equipped with all kinds of resource to cater the best services of tour
and travels to the tourists. We have sound support of fine infrastructure, hospitable staffs,
transportation, ticket booking services etc. at place to offer the best Holiday Vacation
Packages for International Destination. We offer comprehensive tour and travel package
which is designed in the most professional way. Our wide range tour packages are
specially cut out to suit the varied requirement of the valued clients according to their
needs as well as their budget.

Tours IAT

Group tours, Incentives, Cruises, Charters, Luxury tours, delegations, Congress

offer

and Conventions, Festival tours, Wildlife safaris, Golf tours & Ayurveda tours
and many more.

Objectives

Product Focusing / Client Satisfaction / Unmatchable Hospitality / Sound

Infrastructure / Upgraded Services Dedication to Work Harder

The company is registered and recognized by the Ministry of Tourism, Govt. of India and we
are also members of a number of international organizations, viz:

INDUSTRY AFFILIATIONS
IATA International Air Transport Association
TAAI Travel Agents Association of India
IATO Indian Association of Tour Operators
TAFI Travel Agents Federation of India
ADTOI Assoc. of Domestic Tour Operators in India
PATA Pacific Asia Travel Association
USTOA United States Tour Operators Association
IGCC

Indo German Chamber of Commerce

Colorful Vacations Pvt. Ltd. - Outgoing Tour Operation.

This company is engaged in offering package tours to the tourist going towards
the World from India.

The business is solicited through a network of Tour Operators in the main source
markets.

The contacts are established by regularly visiting the foreign agent in his office,
thru e-mails etc.

The marketing efforts are supplemented by participation in the International

Travel/Tourism Fairs, Media Advertisements, organising study tours etc.

Our marketing efforts are complemented by our sales and marketing

representation in different countries.

It sells the idea to the foreign agent to include India in their brochure and once

having succeeded in doing so the challenge is to have as many different tours to

cover different areas of the country.

The Product innovation team keeps itself abreast with the new facilities.

The buying team negotiates rates with the suppliers.

The costing team uses these rates to make a firm price offer to the foreign agent
for the predefined tour.

Once a group is booked, the operation department takes over and books all the
services as per the itinerary.

The transport department provides the suitable transport and the Tour Leaders
department provides the suitable tour leader.

The accounts department looks after the invoices and keeps a track on the
payments.

Through a vast network of local agents scattered all over the Indian subcontinent, it can provide services just about anywhere in India and the
neighbouring countries.

Good quality, quick replies and competitive rates along with dedicated and professional
approach to the business has made it possible for CVPL to scale new heights, year after
year.
Today, they handle about 10, 000 clients from Indian market.
This company is involved in organising holidays for the Indians within India and for the
Indians travelling abroad. This company had a turnover of Rs 40 lacs in the FY 2000, in
the FY 2004/5, the turnover was 780 lacs.

Tourist Guide:
The success of any tour largely depends on the good tourist guide. For this it has a group

of in house professionals doing the escorting job with the tourist group. They keep
themselves abreast with the latest information. This results in very satisfied clients who
keep repeating their visits to various parts of this sub-continent.

CVPLs STRENGTHS:
A brick and mortar outfit with 8 years of practical experience behind us.
The other point of distinction between the normal Internet companies and CVPL is
the fact; we will provide a complete holiday solution and just not the travel aspect.
Plan your dream holiday is its USP.
Brand: As one of the veterans in India, CVPL enjoys a solid reputation in the
market.
Hi-Value Transactions: We have been very successful in marketing and selling long
duration, high value tours within the India for the tourists going outside India.
Tailor-made domestic tours and round trips in outbound tours .
Low cost structure: As an internet business, physical infrastructure is not heavily
invested in labour can be used efficiently and revenue can be booked 24*7*365.
Scalable management team: As a policy and the key of our success has been in
hiring the right person with a hand on experience in the field.

TECHNOLOGY:
Following software are used by CVPL Central Reservation System (CRS); Amadeus /Sabre / Abacus. Enables the CSRs to
check and book real time seats for customers.
Human Click: chat software, which allows customer to interact at all times with the
CSRs.

 Amadeus provides APIU and CRS. Additional carrier anticipated to be utilized

moving forward.
ICCI, Pay quik and VeriSign software has been customized for payment processing.

E11 is the leading CRM software program in the industry for middle market
firms,E11 provides a customized solution to IAT, which includes a full range of
statistical and monitoring functions to continually improve the customer`s experience
on the site and with the company.
IAT uses Oracle for database functions.

SALES MARKETING & CUSTOMERS

Unique Selling Proposition:
Buy travel arrangements from the comfort of your own table backed by world-class
technology and good quality personalized services.
Customer Service
CVPL differentiates itself from all competition due to a superior customer service
experience. Indiaholidaymall.com, will maintain a 24X7 toll free ordering line complete
with 24X7 support specialists. While most companies host subpar customer service
representatives in off hours, CVPL will maintain the highest quality all the time. In
addition, Indiaholidaymall.com, will track thru its CRM (E11) application, consumer
preferences and itineraries on each call thereby creating the sense of memory within
the sales team. The Company employs specialists for tours and for hotel
accommodations.
In order to enhance the comfort level, Indiaholidaymall in addition to telephony, the
module will employ an effective online chat feature for customers to interact directly
with customer service representatives.

RELATIONSHIP OVERVIEW
Marketing relationships include alliance with leading online websites in order to promote
Indiaholidaymall.com in the marketplace and provide positive identification with
potential and current customers. Internationally, the company is partnered with tour
organizers in Hong Kong, Thailand, Singapore, Australia, Dubai, Egypt, Tanzania and
Switzerland.
In the hotel market, CVPL has contacts with all of the leading Hotels, which already
have self-run hotel booking systems. Of the thousands of Hotel in India, only three
chains have these capabilities: The Taj Group, Oberoi's Group and ITC
WelcomeGroup. Besides this, international chains such as Holiday Inn and Radisson
also have their own centralized systems.

FUTURE PLANS
CALL CENTER & CUSTOMER SERVICE
The Company has plans to install Toll Free telephone lines from four
countries (US/Canada/UK/India)
IAT`s robust telephony infrastructure will consists of a dedicated 512 kbps
IPLC line.

National/ International Marketing:

On the national level, it is planned to promote the Portal thru the print/internet
search engines and FM Radio Stations.
Radio marketing will also places CVPL ads on all of the major Indian feature programs in
the United State including Anil Ki Awaaz and EBC Radio..

Properties
Offices in Ahmadabad, Kolkata and Corporate headquarter in New Delhi. All
location has expansion capabilities.
New offices Chennai, Gurgaon and so on in phased manner.

New thrust areas for marketing:

UK, France, Italy, USA,

Fixed departures:
We will have to pre-buy air seats and pay advances to the hotels in the
international market at least 90 days in advance.

Manpower:

To own a Tourism Academy. Fuelled by the general growth in the

hospitality sector, there is a shortage of trained manpower and when
available, the costs are quite high compared to the other sectors.

Relationship Marketing:
CVPL plans to utilizes similar relationships with major Indian websites such
as rediffmail.com,
indiatimes.com, samachar.com, expressindia.com, etc.
& to partner with IndiCorps, US NGO that organizes tours for 2nd and 3rd
generation children of NRIs to come and work in India and similar other
organizations in UK and within India too.

OBJECTIVE OF THE TRAINING

To gain insight in sales packages for various countries as well as
documentation required for the same.
To develop necessary skills, knowledge and attitude required in the
corporate/management.
To gain deep understanding in specific functional areas.
To increase knowledge about Leisure Travel Outbound.
To know about the working process.
To increase efficiency in the tourism sector.
To have a professional exposure.

LEARNING AT COLORFUL VACATIONS PVT. LTD.

Documents needed and requirement of different countries.

Gaining knowledge about required Documentation, Travel Insurance,

Booking Certificate, Visa attachment etc.
Gained knowledge about various kind of visas and the documents
required accordingly.

INSURANCE

Insurance is must required if anyone is travelling abroad. It is mandatory.

Insurance is the part of documentation, in which a client must need travel
insurance from the date of departure to the date of return, but in some
countries like Norway, travel insurance should be issued for 15 days extra
from the date of return. This policy is designed to meet the needs of any
resident Indian family travelling abroad. In some countries, it is compulsory
for visitors to have a medical insurance cover. After issuing the travel
insurance of a client, company has to settle the issued policy in the account
of the customer. For issuing travel insurance policy, Thomas cook has a tie
up with Bajaj Allianz.
Basically Thomas Cook has divided travel insurance in two different plans
namely:
1. Family Elite
2. Travel Insurance

Family Elite: This policy is designed to meet the needs of any resident
Indian family travelling abroad. In some countries, it is compulsory for
visitors to have a medical insurance cover. This plan is recommended for the
families travelling abroad basically on a holiday. This plan provides
coverage upto USD 50,000 for each immediate family member and it is
more cost effective than a single trip policy.

Salient Features:

Medical Cover: The policy basically provides cover for medical

expenses for the entire family as a floater (overall cover).
Personal Liability: This feature covers the liability of insured while
abroad, arising out of death or injury of third party or damage to the property of
third party upto USD 50,000.
Emergency Medical Evacuation: In the event that you suffer from
injury or illness which necessitates your emergency medical evacuation, ISOS
will arrange for the evacuation and pay for the expenses incurred.
Repatriation of Remains: If the remains or the body has to be sent back
to the home country due to the death of the insured the expenses incurred for
the same are taken care off under this feature.
Accidental death and dismemberment (24 hours): This feature takes
care of death or disablement of the insured due to an accident abroad.
Loss of Passport: In the event of insured losing his passport this section
provides for the expenses incurred in getting a duplicate passport.
Bail Bond: This cover will provide with the bail bond cost which the
insured incurs as a result of false arrest or wrongful detention by any
government or foreign power.
Home Burglary Insurance: This cover will provide for the loss and
damage caused by Burglary or attempted Burglary of the contents of the insured
home in India while he is on a trip abroad.

Benefits:

Type of Cover

Amount In USD

Assistance Services

Included

Accident & Sickness Medical Reimbursement

50,000

Personal Liability

50,000

Emergency Evacuation

Included

Repatriation of Remains

Included

Accidental death and dismemberment (24 Hours)

10,000

Loss of Passport

250

Bail Bond

2500

Home Burglary Insurance

2,00,000 (INR)

No Medical Tests Requirement

Settlement of claim within 7 days after completion of the claims
procedure
Issuance of policy within minutes
Covers persons in the range of 6 months - 70 Yrs
Covers Trip duration from 1 - 30 Days
Medical Emergency Assistance
Direct Settlement for In - Hospital Medical expenses abroad
Arrangement of Hospital admissions
Arrangement for Emergency Medical Evacuation & Repatriation
Emergency Travel Services
Embassy Referral Services
Claims Procedures Information Services
Requirements:
Payment of the policy before the issuance of the same

Recommendations:
It is mandatory in some Western countries for a visitor to their
country to be covered by a Health Insurance Policy. In its absence, he may run
the risk of repatriation or quarantining in the airport itself.
Medical treatment is expensive overseas and can become a major
financial problem in case of any emergency / accident.
For a small premium paid in Indian currency, payment of claim in
foreign currency of the country in which a claim arises is reimbursed.
Besides, the foreign currency allowances allowed by the host
Country can be conserved as the premium is paid in Rupees in home country.
The Claim procedure is very simple. The policy document that the
insured carries with him contains full details of the claim settling agencies. The
insured has to just get in touch with the Agency and they take over the
responsibility of dealing with the respective Hospitals/Authorities who then
undertake to settle the bills directly with the hospitals.
Following Max.eligible exp.per Sickness or Disease are applicable to Insured
Persons Aged 56-70, regardless of the plan / option purchased.

Hospital Room and Board and Hospital Max 1,500 per day upto 30 days
miscellaneous
whichever is less.
Max 3,000 per day upto 7 days
Intensive Care Unit
whichever is less.
Surgical Treatment
Max 10,000
Anesthetist Services
Upto 25% of Surgical Treatment
Physician's Visit
Max 75 per Day upto 10 visits
Diagnostic and Pre-Admission Testing Max 500
Ambulance Services
Max 400

Exclusions
You are not covered if any expenses incurred directly or indirectly in respect
of:
traveling against the advice of the physician;
for obtaining treatment;
pre-existing ailments and complications arising out of them;
Suicide or attempted suicide;
war; terrorism;
illegal acts;
Dangerous sports etc.
For other exclusions please refer to the policy wordings.

Basic Information required for issuing the travel insurance policy under
Family Elite plan.
Does a trip includes the United state of America and Canada (Yes/ No)
Departure date
Number of days
Arrival date
Departure city
Destination country
Number of persons
First name
Last name
Gender
Passport number

 Date of birth
Assignee name
Relationship with the applicant
Final copy of Insurance issued under Family Elite

Travel insurance:
Travel insurance is again divided into sub categories like insurance for
student, for single trip, for multi trip and travel insurance for age group
from 60 to 70.

Travel Elite - Single Trip

Policy Features:
Coverage of Medical Expenses: Travel Elite takes care of your medical
expenses due to accident and sickness while traveling so that you can
concentrate on better things like enjoying the holiday.
Checked Baggage Loss: Compensation for the loss of checked-in
baggage.
Baggage delay: Compensation for reasonable expenses incurred for
purchase of emergency personal effects due to delay in arrival of checked in
baggage, whilst overseas.
Loss of Passport: Compensation for expenses incurred in obtaining a
duplicate or new passport.
Personal Liability: Compensation for damages to be paid to a third
party, resulting from death, bodily injury or damage to property; caused
involuntarily by the insured.

Hijacking: In an unfortunate event of your common carrier in which you

are traveling; being hijacked, this product will pay a distress allowance to you.

Emergency Cash Advance: It is an assistance service, wherein the

company facilitates providing emergency cash to the insured during incidents
such as theft/burglary of luggage/money or hold ups by co-coordinating with
the insured person's relatives in India to provide emergency cash assistance to
the insured person as per his requirement, up to the limit specified in the policy
schedule.
Personal Accident: Travel Elite gives you worldwide coverage against
Accidental Death and Dismemberment while you're abroad anywhere in the
world.
Sickness Dental Relief: The policy pays for immediate Dental Treatment
occurring due to sudden acute pain during the course of an overseas Insured
Journey. Dental benefits will be provided for Medically Necessary filling of the
tooth or surgical treatment, services, or supplies
Medical Evacuation and Repatriation - In the event of medical
emergency, the assistance services will arrange for evacuation and
transportation based on the medical evaluation of your condition. Travel Elite
also provides for repatriation of remains in case of unfortunate death of the
insured while overseas.
Additional Features
Individual cover available
Emergency Cash advance
No medical examinations up to the age 70 years.

Following basic information required for issuing travel insurance policy:

Does a trip includes the United Sate of America and Canada(Yes/ No)
Departure date
Number of days
Arrival date
Departure city
Number of persons
First name
Last name
Gender
Passport number
Date of birth
Assignee name
Relationship with the applicant
Final insurance issued under Travel Insurance
Travel Insurance policy Settlement
After issuing the insurance of the particular client, company has to
settle it in the account of the client.
Cancellation of Travel Insurance Policy
Sometimes company has to cancel the issued travel insurance policy

and issue the new travel insurance policy because of the certain
reasons. The reasons may be filling the wrong name, date of
departure, date of birth, nominee name, felling wrong destination
county etc.

VISA DOCUMENTATION

Documentation is the basic requirement for the visa. Different countries ask
for different documents of the clients. But the documentation of most of the
European countries is same. Major part of documentation is same.
Switzerland
Switzerland is the hub for newly married couple. In India, it has been seen
that most of the newly married couples want to visit Switzerland.

Documentation required

visa form
hotel reservation
travel insurance
latest photographs
3 months updated bank statement

Passport
Air tickets
Covering letter
Itinerary
3 year ITR

 booking certificate
business registration(if applicable)
directorship (if director of any firm)

Leave letter(if working)

Salary slips (if working)

Processing time: - 8 to 10 working days.

Fee: - Adult- INR 5122, child between 6 to 12- INR 3422, Child below 6INR 922.

Italy
Italy officially the Italian Republic is a unitary parliamentary republic in
South-Central Europe. To the north, it borders France, Switzerland, Austria,
and Slovenia along the Alps. To the south, it consists of the entirety of
the Italian Peninsula, Sicily, Sardiniathe two largest islands in
the Mediterranean Seaand many other smaller islands. The independent
states of San Marino and the Vatican City are enclaves within Italy,
while Campione d'Italia is an Italian exclave in Switzerland. The territory of
Italy covers some 301,338 km2 (116,347 sq mi) and is influenced by
a temperate seasonal climate. With 60.8 million inhabitants, it is the fifth
most populous country in Europe, and the 23rd most populous in the world.
Rome, the capital of Italy, has for centuries been a political and religious
centre of Western civilization as the capital of the Roman Empire and site of
the Holy See.

Documentation required

visa form
hotel reservation
travel insurance
latest photographs
3 months updated bank statement
booking certificate
business registration(if applicable)
directorship (if director of any firm)

Passport
Air tickets
Covering letter
Itinerary(consist dates)
3 year ITR
Leave letter(if working)
Salary slips (if working)

Processing time: 4 to 5 working days after appointment

Fee: Adult- INR 5005, child between 6 to 12- INR 3400, Child below 6only VFS charges

United Kingdom

The United Kingdom of Great Britain and Northern Ireland commonly

known as the United Kingdom (UK) or Britain, is a sovereign state located
off the north-western coast of continental Europe. The country includes the
island of Great Britain, the north-eastern part of the island of Ireland and
many smaller islands. Northern Ireland is the only part of the UK that shares
a land border with another sovereign statethe Republic of Ireland Apart
from this land border the UK is surrounded by the Atlantic Ocean, the North
Sea, the English Channel and the Irish Sea. The United Kingdom is a unitary
state governed under a constitutional monarchy and a parliamentary system,
with its seat of government in the capital city of London. It is a country in its
own right and consists of four countries: England, Northern Ireland,
Scotland and Wales.

Documentation required

Online visa form

hotel reservation
travel insurance
latest photographs
3 months updated bank statement
booking certificate
business registration(if applicable)
directorship (if director of any firm)
sales deed

TOTO
Passport
Air tickets
Covering letter
Itinerary
3 year ITR
Leave letter(if working)
Salary slips (if working)

Processing time: 10 to 12 working days.

Fee: INR 7375

Spain

Spain officially the Kingdom of Spain is a sovereign state and a member of

the European Union located in southwestern Europe on the Iberian
Peninsula. Its mainland is bordered to the south and east by
the Mediterranean Sea except for a small land boundary with the British
Overseas Territory of Gibraltar; to the north and north east
by France, Andorra, and the Bay of Biscay; and to the northwest and west by
the Atlantic Ocean and Portugal. Spanish territory also includes the Balearic
Islands in the Mediterranean, the Canary Islands in the Atlantic Ocean off
the
African
coast,
and
two autonomous
cities in North
Africa, Ceuta and Melilla, that border Morocco.

Documentation required
Visa form
Passport
hotel reservation
Air tickets
travel insurance**
Covering letter
latest photographs
Itinerary
3 months updated bank statement
3 year ITR
booking certificate
Leave letter(if working)
business registration(if applicable)
Salary slips (if working)
directorship (if director of any firm)
sales deed
** Travel insurance should be issued individually as well as have to add 15
days extra from the date of return back.
Processing time: 18 to 20 working days.
Fee: INR 5,000

France:
France officially the French Republic is a unitary semi-presidential republic
in Western Europe with several overseas territories and islands. Metropolitan
France extends from the Mediterranean Sea to the English Channel and
the North Sea, and from the Rhine to the Atlantic Ocean. It is often referred
to as lHexagone ("The Hexagon") because of the geometric shape of its
territory. It is the largest country in Western Europe and the third-largest in
Europe as a whole, and it possesses the second-largest exclusive economic
zone in the world, covering 11,035,000 km2 (4,260,000 sq mi), just behind
that of the United States (11,351,000 km2 / 4,383,000 sq mi). Over the past
500 years, France has been a major power with strong cultural,
economic, military and political influence in Europe and around the world.

Documentation required

Visa form
hotel reservation
travel insurance
latest photographs
3 months updated bank statement
booking certificate
business registration(if applicable)
directorship (if director of any firm)

Passport
Air tickets
Covering letter
Itinerary
3 year ITR
Leave letter(if working)
Salary slips (if working)
sales deed

Processing time: 4 to 6 working days.

Fee: INR 5,500

Norway
Norway officially
the
Kingdom
of
Norway,
is
a Nordic unitary constitutional monarchy whose territory comprises the
western portion of the Scandinavian Peninsula, Jan Mayen, the Arctic
archipelago of Svalbard and the sub Antarctic Bouvet Island. Norway has a
total area of 385,252 square kilometers (148,747 sq mi) and a population of
about 5 million. It is the second least densely populated country in Europe.
The majority of the country shares a border to the east with Sweden; its
northernmost region is bordered by Finland to the south and Russia to the
east; in its south Norway borders the Skagerrak Strait across from Denmark.

The capital city of Norway is Oslo. Norway's extensive coastline, facing

the North Atlantic Ocean and the Barents Sea, is home to its famous fjords.
Two centuries of Viking raids tapered off following the adoption
of Christianity by King Olav Tryggvason in 994. A period of civil war ended
in the 13th century when Norway expanded its control overseas to parts of
the British Isles, Iceland, and Greenland.

Documentation required
Online visa form
Passport
hotel reservation
Air tickets
travel insurance**
Covering letter
latest photographs
Itinerary
3 months updated bank statement
3 year ITR
booking certificate
Leave letter(if working)
business registration(if applicable)
Salary slips (if working)
directorship (if director of any firm) sales deed
** Travel insurance should be issued individually as well as have to add 15
days extra from the date of return back.
Processing time: 18 to 20 working days, but embassy works only 4 days.
Fee: INR 5,500

Germany
Germany officially
the Federal
Republic
of
Germany is
a
federal parliamentary republic in west-central Europe. The country consists
of 16 states, and its capital and largest city is Berlin. Germany covers an area
of 357,021 square kilometers (137,847 sq mi) and has a largely temperate
seasonal climate. With 81.8 million inhabitants, it is the most populous
member state in the European Union. It is one of the major political powers
of the European continent and a technological leader in many fields. A

region named Germania, inhabited

was documented before AD 100.

by

several Germanic

peoples,

Documentation required

visa form
hotel reservation
travel insurance
latest photographs
3 months updated bank statement
booking certificate
business registration(if applicable)
directorship (if director of any firm)

Passport
Air tickets
Covering letter
Itinerary(consist dates)
3 year ITR
Leave letter(if working)
Salary slips (if working)

* At the time of submission of the documents at embassy, client has to carry

all the documents on by own.
** if a person is travelling Germany twice within a period of 3 years then in
that case an embassy will not take his interview.
Processing time: it depends on the date of interview.
Fee: INR 5,500

Ireland
Ireland is an island to the north-west of continental Europe. It is the thirdlargest island in Europe and the twentieth-largest island on Earth. To its east
is the larger island of Great Britain, from which it is separated by the Irish
Sea. Politically, Ireland is divided between the Republic of Ireland, which
covers just under five-sixths of the island, and Northern Ireland, a part of
the United Kingdom, which covers the remainder and is located in the north-

east of the island. The population of Ireland is approximately 6.4 million.

Just fewer than 4.6 million live in the Republic of Ireland and just fewer than
1.8 million live in Northern Ireland.
Documentation required

Online visa form

hotel reservation
travel insurance
latest photographs
3 months updated bank statement
booking certificate
business registration(if applicable)
directorship (if director of any firm)

Passport
Air tickets
Covering letter
Itinerary
3 year ITR
Leave letter(if working)
Salary slips (if working)
sales deed

Processing time: 10 to 15 working days.

Fee: INR 5,500

Singapore
Singapore officially the Republic of Singapore, is a southeast Asian citystate off the southern tip of the Malay Peninsula, 137 kilometers (85 mi)
north of the equator. An island country made up of 63 islands, it is separated
from Malaysia by the Straits of Johor to its north and from Indonesia's Riau
Islands by the Singapore Strait to its south. The country is
highly urbanized with very little primary rainforest remaining, although

more land is being created for development through land reclamation.

Documentation required

Visa form
Passport
Occupation proof
3 months updated bank statement

Processing time: 3 to 4 working days.

Fee: INR 1,700

Malaysia

Covering letter
Latest photograph
Booking certificate

Malaysia is a federal constitutional monarchy in Southeast Asia. It consists

of thirteen states and three federal territories and has a total landmass of
329,847 square kilometers (127,350 sq mi) separated by the South China
Sea into two similarly sized regions, Peninsular Malaysia and Malaysian
Borneo. Land borders are shared with Thailand, Indonesia, and Brunei, and
maritime borders exist with Singapore, Vietnam, and the Philippines. The
capital city is Kuala Lumpur, while Putrajaya is the seat of the federal
government. In 2010 the population exceeded 27.5 million, with over
20 million living on the Peninsula. Malaysia has its origins in the Malay
Kingdoms present in the area which, from the 18th century, became subject
to the British Empire.

Documentation required
Visa form*
Latest photographs
Passport
Covering letter
Return air tickets
*Visa form should be on a single page(back to back)
Processing time: 4 to 5 working days
Fees: 1200 INR

Thailand
Thailand officially the Kingdom of Thailand formerly known as Siam is a
country located at the centre of the Indo china peninsula in Southeast Asia. It
is bordered to the north by Burma and Laos, to the east by Laos
and Cambodia, to the south by the Gulf of Thailand and Malaysia, and to the
west by the Andaman Sea and the southern extremity of Burma. Its maritime
boundaries include Vietnam in the Gulf of Thailand to the southeast, and
Indonesia and India in the Andaman Sea to the southwest. Thailand is the
world's 51st-largest country in terms of total area, with an area of
approximately 513,000 km2 (198,000 sq mi), and is the 20th-most-populous
country, with around 64 million people. The capital and largest city
is Bangkok,

Documentation required
visa form
hotel reservation
3 months updated bank statement
Processing time: 2 to 3 working days
Fees: 2600 INR

Passport
Air tickets
Covering letter

China
China officially the People's Republic of China (PRC), is the world's most
populous country, with a population of over 1.3 billion. Covering
approximately 9.6 million square kilometers, the East Asian state is the
world's second-largest country by land area, and the third- or fourth-largest
in total area, depending on the definition of total area. The People's Republic
of China is a single-party state governed by the Communist Party of
China. It exercises jurisdiction over 22 provinces, five autonomous regions,
four directly
controlled
municipalities (Beijing, Tianjin, Shanghai,
and Chongqing), and two mostly self-governing special administrative
regions (Hong Kong and Macau). Its capital city is Beijing. The PRC also
claims Taiwanwhich is controlled by the Republic of China (ROC).
Documentation required

Visa form
Passport
Latest photographs
Insurance
Covering letter
Hotel reservation
Itinerary
Air tickets
Leave letter
Sponsorship letter
Property documents
Bank account should contain 1, 50,000 per person.
Covering letter should contain everything like name of the person,
passport number, visiting cities.

Processing time: 4 to 5 working days

Fees: 2, 600 INR

South Africa
South Africa, officially the Republic of South Africa, is a country located at
the southern tip of Africa. It is divided into nine provinces and has 2,798
kilometers (1,739 mi) of coastline. To the north of the country lie the
neighboring territories of Namibia, Botswana and Zimbabwe; to the east
are Mozambique and Swaziland; while Lesotho is an enclave surrounded by
South African territory. South Africa is a multi-ethnic nation and has diverse
cultures and languages. Eleven official languages are recognized in
the constitution. Two of these languages are of European origin: South
African English and Afrikaans, a language which originated mainly
from Dutch that is spoken by the majority of white and Coloured South
Africans. Though English is commonly used in public and commercial life,
it is only the fifth most-spoken home language. All ethnic and language
groups have political representation in the country's constitutional
democracy comprising a parliamentary republic; unlike most parliamentary
republics, the positions of head of state and head of government are merged
in a parliament-dependent President.
Documentation required
Visa form
Passport
Latest photographs
Insurance
Covering letter
Hotel reservation
Itinerary
Air tickets
Leave letter
Sponsorship letter
Property documents
* Yellow Fever Vaccination certificate is must.
** Yellow Fever vaccination should be applicable before the 10 days of
processing.

*** Sometimes an embassy asks a draft of Rs. 40,000 per person in case of
any doubt on the person, and person can claim that draft from the embassy
after return.
Processing time: 12 to 15 working days
Fees: 2, 600 INR
Australia
Australia officially the Commonwealth of Australia, is a country in
the Southern Hemisphere comprising the mainland of the Australian
continent, the island of Tasmania, and numerous smaller islands in
the Indian and Pacific Oceans. It is the world's sixth-largest country by total
area. Neighbouring countries include Indonesia, East Timor and Papua New
Guinea to the north; the Solomon Islands, Vanuatu and New Caledonia to
the north-east; and New Zealand to the south-east. For at least 40,000
years before European settlement in the late 18th century, Australia was
inhabited by indigenous Australians, who belonged to one or more of
roughly 250 language groups. After discovery by Dutch explorers in 1606,
Australia's eastern half was claimed by Great Britain in 1770 and settled
through penal transportation to the colony of New South Wales from 26
January 1788. The population grew steadily in subsequent decades; the
continent was explored and an additional five self-governing Crown
Colonies were established.

Documentation required

Visa form
Latest photographs
Covering letter
Itinerary
Leave letter
Property documents

Passport
Insurance
Hotel reservation
Air tickets
Sponsorship letter

Processing time: 10 to 12 working days

Fees: 7, 000 INR

New Zealand
New Zealand is an island country located in the southwestern Pacific Ocean.
The country geographically comprises two main landmasses that of
the North and South Islands and numerous smaller islands. New Zealand is
situated some 1,500 kilometers (900 mi) east of Australia across the Tasman
Sea and roughly 1,000 kilometers (600 mi) south of the Pacific island
nations of New Caledonia, Fiji, and Tonga. Because of its remoteness, it was
one of the last lands to be settled by humans. During its long isolation, New
Zealand developed a distinctive biodiversity of both animal and plant life.
Most notable are the large number of unique bird species, many of which
became extinct after the arrival of humans and introduced mammals. With a
mild maritime climate, the land was mostly covered in forest. The country's
varied topography and its sharp mountain peaks owe much to the tectonic
uplift of land and volcanic eruptions caused by the Pacific and IndoAustralian Plates clashing beneath the earth's surface.
Documentation required

Visa form*
Passport
Latest photographs
Insurance
Covering letter
Hotel reservation
Itinerary
Air tickets
Leave letter
Sponsorship letter
Property documents
*Child above the 20 years will fill the form separately.

Processing time: 10 to 12 working days

Fees: 6, 000 INR

12. FINDINGS AND RECOMMENDATIONS

Other then outbound tourism, India has a large potential for inbound tourism. Thus
various measures should be taken to promote India as a shining destination for foreign
clientels.

RECOMMENDATIONS
Positioning:
With the help of Incredible India campaign like initiatives, image of India as a
tourist destination should be encouraged.
Tax structure:
We need to rationalize the tax at a significantly lower level and have only a single
tourist transport tax with vehicles being permitted to travel in a region of two or
three contiguous states avoiding inconvenience to passengers.
Land:
State governments must be persuaded to create hotel land banks which can
enable swifter allocation of land at affordable costs.
Government land belonging to the railways and defence can be identified for
setting up budget hotels which can support rising domestic tourist activity.
Helping hand:
Recognised industrial houses or established hotel groups can easily raise debt in

the domestic market but should be encouraged to access external commercial

borrowing in view of the prevalent low rates of interest regime. A mechanism for
unbundling of risk including cost of exchange rate fluctuations can be devised; a
line of credit for external borrowing can be extended through State Bank of India,
ICICI Bank or IDBI.
To encourage international hotel chains which have evinced keen interest in
India needs to be fully capitalized as foreign investments would ease pressure on
available domestic finances.

Civil Aviation:
Improved air connectivity, both within the country and to international
destinations, is vital for sustaining increased tourism activity.
However, it is critical that Aviation Turbine Fuel (ATF) which attracts sales tax
ranging from 4% to 25% in the states needs to be harmonized and ATF declared a
deemed good making it eligible for 4% central sales tax.
The human resource component of major civil aviation expansion while
primarily the responsibility of the civil aviation ministry, has important
implication for tourism development.
Clarity in the policy for creating regional aviation hubs through public-private
partnership.
Policies relating to helicopters to improve connectivity with regional aviation
hubs needs to be realistic to attract private investment.
Roads:
Roads leading from national or state highways to important tourist heritage sites
need upgradation in a number of places. These connecting roads should be
declared part of the national highway being executed by the Highway

Development Authority. Road connectivity to the 20 world heritage sites deserves

priority.
A large number of new petrol outlets are coming up along national and state
highways. The tourism ministry in concerted effort must cast an obligation on the
owners to provide wayside amenities, particularly hygienic toilets and other
requirements for travellers.
The connectivity for a rural tourist circuit should be accorded priority. This will
open up tourism in the rural areas, which is particularly important in view of a
dramatic increase in the number of tourists.

Marketing strategy:
A s we have seen in the pie-chart, most of the tourists in India, come
from USA &UK, customized package should be given to them.

About 20 million NRIs are there all over the world, package should me made
concerning them .Modern tourists want engaging in the places they visit,
volunteer tourism, luxury &vacation home spiritualism, private islands and air
cruises are major emerging trends for them.
Areas like adventure tourism,shopping,wellness,beach & resort, medical, cruise
etc, also had the potential to be integrated into Incredible India campaign.
E-commerce:
Today 50% of the travel arrangements in the World are transacted on the net and it
is growing.It is believed that about 17% of the holiday business is also transacted
on the net. The success of Expedia.com and Travelvelocity.com etc. are good
examples
Innovation:

 Atithi Devo Bhave & Priyadarshni like initiatives should be taken to increase
awareness among host population.
Tourist-Police:
Retired defense personals can be employed as tourist-police.

CONCLUSION

COLORFUL VACATIONS Pvt. Ltd. is the name of faith in Indian

Tourism industry. Working as a summer trainee was a great
experience and learning. I worked basically to increase knowledge
about Leisure Travel- Outbound & domestic and to know about the
working process. Doing this was a good learning with my mentor Mr.
Ashish Kumar (Sr. Sales Executive).

Bibliography

To make this all project the first initiative goes to Mr. Arvind Rajput (Sales
Executive)
Web Links:
www.colorfulvacations.com
www.google.co.in
www.incredibleindia.org
www.world-tourism.org