JUSTIN ISMAEL MITI

jismaelmiti@gmail.com

3803 N. Marleon Drive Apt. 620

Muncie, Indiana 47304
(773) 750-4286

EDUCATION
Bachelor of Arts, Ball State University, Muncie, IN
Major: Public Relations. July 2017
Marketing Immersive Learning Project- Adamsons Karate Studios 2016
In-depth Marketing Analysis & Proposal

EXPERIENCE
Greystar Management/Pierce Education Properties- Windermere
Place
Community Assistant. February 2014- November 2015

Helped maintain a strong community by providing exceptional customer service.

Encouraged interactions between residents through programming and community
activities.
Served as mediator for disturbances, conflicts and crisis as needed.
Participated fully in the preparation and administration of Move In, Move Out,
Turnover and new resident leasing days.
Assisted management in the marketing and leasing efforts to maximize the
community's occupancy
Performed ongoing review of leasing applications, housing agreements,
maintenance requests, etc.

Lifetouch NCC
Customer Service Representative. May 2, 2015- December 2015

Effectively managed a high-volume of inbound customer calls.

Addressed and resolved customer product complaints empathetically and
professionally.
Defused volatile customer situations calmly and courteously.
Referred unresolved customer grievances to designated departments for further
investigation.

Dombrowski, Sorensen & Gigac, Attorneys At Law

Legal Assistant May 2013 March 2015

Investigated facts to obtain relevant issues necessary to determine causation,

damages, and extent of injuries.
Ordered, reviewed, and summarized medical records.
Negotiated liens with medical providers, Medicare, etc.
Contacted hospitals and medical centers regarding initial client treatments and
followed up on clients' progress.
Provided Spanish translation (written and oral)
Performed various administrative and clerical functions in support of daily
departmental operations
Ensured all files are organized, complete and ready for demand

SKILLS

JUSTIN ISMAEL MITI

jismaelmiti@gmail.com

Bilingual fluency in both English and Spanish.

Proficient in Microsoft Office.
Knowledgeable with Legal and Medical Records Software.
Experienced with Social Media.