William J Torres

980-430-9875

Kings Mountain, NC

william.j.torres1109@gmail.com

Skills and Proficiencies

Active Directory
Problem Solving
Excel
Team Player
Access
Initiative
PowerPoint
Influencing Others
Trouble shooting Windows 7
Communication
Deploying windows 7
Research
Computer (Hardware Troubleshooting)
Fast Learner
Customer Care
Training others

Professional Experience
US Army, Fort Hood TX
08 July 2002- 20 January 2014
Help Desk Supervisor, IT Manager, Team Leader, Soldier
Achievements:
Developed a functional tracking system of ports that were enabled and disabled.

Trained 11 employees on how to trouble shoot; printers, network connectivity and

basic computer issues, allowing efficient support to over 500 customers.

Successfully lead team into a field environment; setup a secure network of

computers in a remote location, providing communication for upper company
echelons.

Planned and executed movement to the Nation Training Center in California from
Fort Hood Texas set up network supporting 30 users in a field environment
enabling company to communicate across the battle field.

Established network capabilities in a new building allowing a flawless transition

William J Torres: 254-383-3875

106 Wandering Ln, Bessemer City 28016
william.j.torres1109@gmail.com

Responsibilities:
Responsible for maintaining an active directory of over 500 hundred users

Responsible for managing trouble tickets, and the deployment of Windows 7 OS

and replacing bad hard drives and ram in laptops

Responsible for the maintenance of over 500 computers and users

Guiding team in trouble shooting communication systems, by researching product

in order to communicate long and short ranges

Responsible for the setup and maintenance of the Blue Force Tracker, a Citrix
based computer used to track the movement of vehicles on the battle field.

Responsible for setting up user accounts for new employees

Responsible for advising the company commander on all communication

equipment to include network capabilities and limitations.

Current employer:
Walmart Distribution center
Shelby NC
Jan 27 - present
Education:
Cleveland Community College
Information Technology
Currently enrolled