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  • Simpson Resume

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    mastranios
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    A.m.u. - honolulu, h.i., Degree expected 5 / 14 b.s. In Computer Information Systems program GPA: 3. / 4. IT Experience 2-35 INF US ARMY - wahiawa, HI Helpdesk Analyst / Intern. Single-handedly built a network from the ground up for a new Army outpost in Afghanistan for a user base of 150+.

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    A.m.u. - honolulu, h.i., Degree expected 5 / 14 b.s. In Computer Information Systems program GPA: 3. / 4. IT Experience 2-35 INF US ARMY - wahiawa, HI Helpdesk Analyst / Intern. Single-handedly built a network from the ground up for a new Army outpost in Afghanistan for a user base of 150+.

    Copyright:

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    Download as DOCX, PDF, TXT or read online from Scribd
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    14 views1 page

    Simpson Resume

    Uploaded by

    mastranios
    A.m.u. - honolulu, h.i., Degree expected 5 / 14 b.s. In Computer Information Systems program GPA: 3. / 4. IT Experience 2-35 INF US ARMY - wahiawa, HI Helpdesk Analyst / Intern. Single-handedly built a network from the ground up for a new Army outpost in Afghanistan for a user base of 150+.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 1

    Simpson, Christopher

    370A Reno RD Honolulu, HI (808) 271-7610 mastranios@gmail.com

    Targeting Entry-Level Helpdesk Positions


    Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

    Education
    American Military University Honolulu, HI, Degree expected 5/14 B.S. in Computer Information Systems program GPA: 3.0/4.0

    Technology Summary
    Certifications: Systems: Databases: Languages: Software: CompTIA A+, EWO Certification UNIX, Windows 9X/NT/2000/XP/2K3/Vista/7, Novell NetWare, Mac OS Oracle, ADB2, Relational Databases Visual Basic, HTML MS Project, MS Visio, MS Office, Lotus Notes, Active Directory, MS Exchange

    IT Experience
    2-35 INF US ARMY Wahiawa, HI Helpdesk Analyst / Intern, (2008 to Present) Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to soldiers and civilians.

    Communications Representative, (2011 to 2012): Oversaw and managed the installation, maintenance, and running of multiple routers, switches, link-ways, satellites, and many other communication and networking devices for an infantry company of 100+ personnel.

    Selected Contributions: Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%). Handled 30+ technical/mission-critical calls daily and consistently met high service standards. Single-handedly built a network from the ground up for a new Army outpost in Afghanistan for a user base of 150+.

    Available for Relocation & Travel

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