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  • Performance Report of Critical Services in Iium Kuantan Campus For The Year of 201

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    Abdul Naser
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    This document provides a performance report of critical services at IIUM Kuantan campus for the year. It includes a table showing the uptime metrics of various services from January to April, with most services meeting the 99% baseline except for some downtime in April. The report also describes two incidents in April that caused services to dip below the target metric. Both incidents involved precision air conditioning units leaking gas and being down for repairs. The recommended solutions include providing backup portable air conditioning and fans, as well as entering into preventative maintenance contracts for the future.

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    Critical Service report

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    This document provides a performance report of critical services at IIUM Kuantan campus for the year. It includes a table showing the uptime metrics of various services from January to April, with most services meeting the 99% baseline except for some downtime in April. The report also describes two incidents in April that caused services to dip below the target metric. Both incidents involved precision air conditioning units leaking gas and being down for repairs. The recommended solutions include providing backup portable air conditioning and fans, as well as entering into preventative maintenance contracts for the future.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    10 views4 pages

    Performance Report of Critical Services in Iium Kuantan Campus For The Year of 201

    Uploaded by

    Abdul Naser
    This document provides a performance report of critical services at IIUM Kuantan campus for the year. It includes a table showing the uptime metrics of various services from January to April, with most services meeting the 99% baseline except for some downtime in April. The report also describes two incidents in April that caused services to dip below the target metric. Both incidents involved precision air conditioning units leaking gas and being down for repairs. The recommended solutions include providing backup portable air conditioning and fans, as well as entering into preventative maintenance contracts for the future.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    PERFORMANCE REPORT OF CRITICAL SERVICES IN IIUM KUANTAN CAMPUS FOR THE Y

    SUMMARY OF THE AVAILABILITY OF CRITICAL SERVICES FOR INFRASTRUCTURE SERVICES


    (Date: day/Month/Year)
    Services
    A

    PIC

    Baseline Metric Jan

    Feb

    Mar

    Apr

    OCD BUILDING
    Othman

    Min. 99% uptime

    100%

    100%

    99.74% 95.00%

    Othman

    Min. 99% uptime

    99%

    99%

    99.74% 95.00%

    Inter Campus
    VPN

    Othman

    Min. 99% uptime

    99%

    99%

    99.60% 95.00%

    DHCP Services

    Othman

    Min. 99% uptime

    100%

    100%

    99.74% 95.00%

    DNS Services

    Hamzah

    Min .99% uptime

    100%

    100%

    100.00% 95.00%

    Wireless LAN

    Othman

    Min. 99% uptime

    100%

    100%

    99.74% 95.00%

    Telephone
    Services

    Othman

    Min. 99% uptime

    100%

    100%

    99.74% 95.00%

    Campus LAN
    Internet Services

    May

    June

    July

    Active Directory
    Services
    Hamzah

    Min. 99% uptime

    100%

    100%

    99.70% 95.00%

    CAUSES OF INCIDENT THAT DID NOT MEET TARGET OF QUALITY INDEX BASELINE
    No. of
    Services
    incident
    1
    All services

    All services

    Downtime Items

    Solution &
    Recommendatio
    Gas Leaking Providing portable
    cond and fan. Ente
    a preventive and
    corrective mainten
    services

    Start (Date/Time) End (Date/Time) Root Cause

    Precision Air-cond Data Centre 2 Apr / 4:00pm


    - 2 units

    3 Apr / 4:00pm

    Precision Air-cond Data Centre 5 Apr / 9:00pm


    - 2 units

    6 Apr / 5:00am

    Repair gas
    leaking

    Entered into a prev


    and corrective
    maintenance servi

    PUS FOR THE YEAR OF 201

    RUCTURE SERVICES

    Aug

    Sep

    Oct

    Nov Dec

    ELINE
    Solution &
    Recommendation
    Providing portable aircond and fan. Entered into
    a preventive and
    corrective maintenance
    services
    Entered into a preventive
    and corrective
    maintenance services

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