CMT Quality of Service (QoS) Survey

Services of the operators are continuously monitored in order to ensure

quality as per the license standards. So far PTA conducted four manual
comprehensive QoS survey of Mobile Operators in the coverage area. The mobile
companies are instructed to improve their quality of service through expansion of
their existing network and system as and when the services are observed below the
license targets.
Fifth, QoS survey of mobile operators has been conducted by PTA Zonal
Offices located at Peshawar, Rawalpindi, Lahore, Karachi and Quetta from
September 4, 2007 through November 16, 2007 using the recently procured state of
the art monitoring equipment. The services of five GSM operators i.e. Ufone,
Mobilink, Telenor, Warid, and CMPak were checked in selected major and small
cities.

5th CMT QoS Survey Results (Nemo Tool)

Islamabad
a.
Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

119
208
202
208
201

100%
100%
99.6%
99.6%
100%

97.50%
97.50%
98.80%
99.20%
96.30%

99.00%
94.10%
97.30%
99.20%
97.80%

9.6
8.6
8.8
8.6
8.5

3.0
2.3
2.7
3.4
3.1

SMS

S.No.
1
2
3
4
5

Operator

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

20
29
20
20
20

100%
93.10%
100%
95%
95%

5.85
10.14
5.30
4.75
5.90

Mobilink
Ufone
Telenor
Warid
CMPak

Rawalpindi
a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

204
204
209
208
201

100%
100%
100%
100%
100%

96.60%
99.20%
97.40%
99.70%
93.50%

98.50%
98.30%
78.10%
99.40%
88.50%

9
8.2
8.8
8.6
8.4

2.9
2.4
2.6
3
2.9

SMS

S.No.
1
2
3
4
5

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

30
29
50
49
30

100%
93.1%
100%
100%
100%

4.9
10.14
4.80
5.49
4.77

Jhelum
a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

201
205
200
200
209

100%
100%
100%
100%
100%

97.50%
96.30%
97.80%
100%
96.20%

98.00%
100%
97.80%
99.60%
100%

7.9
8.
8.8
9.1
8.2

3.1
2.5
3.0
3.1
3.3

SMS

S.No.
1
2
3
4
5

Operator

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

20
29
20
20
20

100%
100%
100%
100%
100%

4.40
5.0
4.65
5.35
4.90

Mobilink
Ufone
Telenor
Warid
CMPak

Peshawar
a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

202
202
208
208
205

99.00%
100%
100%
100%
96.10%

96.50%
95.00%
99.00%
97.10%
98.98%

95.00%
92.00%
90.30%
95.10%
97.90%

7.73
8.86
9.04
8.13
8.49

2.84
2.58
2.7
3.14
3.16

SMS

S.No.
1
2
3
4
5

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

20
20
20
20
20

100%
100%
100%
100%
100%

4.50
5.05
4.60
4.35
5.55

Nowshera
a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

200
200
200
201
201

100%
100%
100%
85.07%
99.50%

97.00%
94.50%
100%
95.91%
99.50%

94.50%
93.00%
94.00%
91.23%
99.00%

7.58
8.68
8.93
9.12
8.35

3.28
2.49
2.97
3.10
3.12

SMS

S.No.
1
2
3
4
5

Operator

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

20
20
20
20
20

100%
95%
100%
50%
100%

4.60
7.60
4.45
3.05
6.0

Mobilink
Ufone
Telenor
Warid
CMPak

Quetta
a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

203
201
201
203
203

100%
100%
100%
99.84%
100%

98.68%
99.84%
99.00%
94.00%
99.02%

98.84%
98.66%
87.84%
99.50%
94.82%

9.56
7.78
8.76
8.56
8.6

2.34
2.52
2.76
3.02
2.8

SMS

S.No.
1
2
3
4
5

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

30
30
30
30
30

100%
95%
100%
70%
100%

8
6.7
6.5
6.6
7.3

Pishin
a.

Voice

S.No.
1
2
3
4

b.

Operator
Mobilink
Ufone
Telenor
Warid

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

109
110
111
111

99.62%
100%
100%
100%

99.60%
91.67%
96.67%
97.95%

100%
99.62%
97.32%
98.07%

8.37
7.85
9
9.27

2.67
2.65
2.95
2.95

SMS

S.No.
1
2
3
4

Operator

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

30
30
30
30

100%
100%
100%
85%

7.75
7.85
7.3
8.65

Mobilink
Ufone
Telenor
Warid

Chaman
a.

Voice

S.No.
1
2
3
4

b.

Operator
Mobilink
Ufone
Telenor
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

108
105
106
106

100%
100%
93.85%
100%

94.60%
76.25%
84.77%
96.25%

95.85%
100%
99.52%
100%

9.6
8.5
8.57
8.8

2.33
2.27
2.57
2.67

SMS

S.No.
1
2
3
4

Operator
Mobilink
Ufone
Telenor
CMPak

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

30
30
30
30

100%
100%
44%
100%

7.8
8.4
8.7
8.5

Lahore
a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

213
200
200
313
213

100%
100%
100%
99.57%
100%

94.37%
97.50%
96.50%
90.70%
97.65%

93.43%
95.50%
93.00%
91.05%
96.24%

9.254
8.39
8.268
8.648
8.416

2.722
2.482
3.172
3.168
3.216

SMS

S.No.
1
2
3
4
5

Operator

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

20
20
20
20
20

100%
100%
100%
70%
100%

0%
0%
0%
0%
0%

Mobilink
Ufone
Telenor
Warid
CMPak

Gujrat
a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

180
183
183
180
180

100%
100%
100%
100%
100%

98.89%
93.99%
93.44%
97.78%
100%

98.89%
91.80%
90.71%
97.78%
99.44%

8.352
8.96
8.932
8.808
8.486

2.784
2.646
3.128
3.212
2.816

SMS

S.No.
1
2
3
4
5

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

20
20
20
20
20

100%
100%
100%
88.89%
100%

0%
0%
0%
0%
0%

Multan
a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

200
200
200
200
200

100%
100%
100%
100%
100%

96.50%
96.00%
98.00%
98.50%
95.50%

95.00%
95.50%
90.50%
97.50%
94.00%

10.33
8.868
9.658
8.962
9.178

2.538
2.446
2.958
3.13
2.644

SMS

S.No.
1
2
3
4
5

Operator

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

20
20
20
20
20

100%
100%
100%
70%
100%

0%
0%
0%
0%
0%

Mobilink
Ufone
Telenor
Warid
CMPak

Karachi
a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

212
210
196
194
211

100%
100%
100%
100%
99.84%

97.88%
96.38%
98.84%
98.60%
99.00%

99.84%
99.68%
97.94%
99.84%
99.70%

9.64
8.48
9.22
9.2
8.66

2.69
2.5
3.02
3.12
3.04

SMS

S.No.
1
2
3
4
5

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

20
20
20
20
20

100%
95%
100%
84%
80%

6.8
6.8
6.4
4.5
11.5

Hyderabad
a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

158
143
144
147
157

100%
98.8%
100%
93.66%
100%

95.60%
93.90%
95.08%
89.54%
100%

98.46%
100%
88.56%
99.72%
91.84%

9.72
9.06
7.4
8.46
8.42

2.98
2.67
2.69
2.95
3.07

SMS

S.No.
1
2
3
4
5

Operator

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

20
20
20
20
20

100%
95%
95%
95%
100%

7
8.8
4.8
1.8
6

Mobilink
Ufone
Telenor
Warid
CMPak

Panu Aaqil / Ghotki

a.

Voice

S.No.
1
2
3
4
5

b.

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Calls

Network
Accessibility
(%)
TH = 99.5%

Service
Accessibility
(%)
TH = 96%

Call
Completion
Ratio (%)
TH = 96%

Avg
Setup
Time
(sec)
TH+ 7 sec

Avg MOS
TH- 3

127
127
128
128
127

100%
98.14%
99.2%
99.2%
96.8%

92.04%
100%
100%
96.92%
82.92%

99.72%
96.04%
99.44%
99.44%
93.52%

9.46
7.82
8.96
8.62
9.24

2.77
2.6
3.38
3.35
2.74

SMS

S.No.
1
2
3
4
5

Operator
Mobilink
Ufone
Telenor
Warid
CMPak

Total
Attempts

Service
Accessibility
(TH - 99%)

Access Delay
(TH + 2)

20
20
20
20
20

100%
100%
95%
85%
100%

6.9
8.8
7.1
4.5
12.5