AvayaAccessforCustomersandPartners

GuidetoManagingYourProfile

GuidetoManagingYourAvayaAccessProfile
ForCustomersandPartners

Purpose

Thisdocumentprovidesinstructionsonhowtoviewandupdatethe
differentcomponentsofanAvayaAccessprofile:
Contactinformationandpermissions
SoldToaccountaccess
ENotificationsubscriptions

Audience

AvayaCustomersandPartners

Prerequisite

YoumustbearegistereduserwithAvayaAccess

CONTENT
AccessYourProfile .......................................................................................................1
UpdateYourProfileInformationandPermissions ........................................................2
UpdateYourContactInformation .............................................................................................. 3
ChangeYourUserAccessPermissions........................................................................................ 3
ChangeYourSecurityInformation.............................................................................................. 4

ManageYourSoldToAccountAccess ...........................................................................5
SubscribetoENotifications ..........................................................................................7
SubscribetoGeneralNotifications ............................................................................................. 7
SubscribetoProductNotifications ............................................................................................. 8

AccessYourProfile
Step
1

Activity

Action

LogintoAvayaAccess Enterthefollowingurl:https://sso.avaya.com.
a) Ifyouarenotalreadyloggedin,theLoginpageis
andgotoyourprofile
displayed:Enteryouremailaddressandpassword,
thenclickSUBMIT.
FromtheAvayaSupportsite:http://support.avaya.com:
a) Ifyouarenotalreadyloggedin,clickSIGNIN.
- FromtheLoginpage:Enteryouremailaddressand
password,thenclickSUBMIT.
b) ClickProfileundertheWelcomemessage.
Outcome:Yourprofileinformationisdisplayedunderthe
Informationtab,alongwithaToolboxsectionthatallowsyou
tomakechangestoyourprofile.

Date:8Apr2010

AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.

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AvayaAccessforCustomersandPartners

Step

Activity

GuidetoManagingYourProfile

Action
Ifyouforgotyourpassword,gotoStep2.

Resetyourpassword

FromtheLoginpage,clickForgotPassword?
a) Completethetwo(2)AvayaPasswordRecoverysteps:
- Step1:Enteryouremailaddress,thenclick
SUBMIT.
- Step2:Answeryoursecurityquestion,thenclick
SUBMIT.
b) Youwillreceiveanemailwithatemporarylinkto
establishanewpassword,clicktheChangePassword
link.Thislinkisonlyvalidfor24hours.
- CompletetheAvayaLoginInformation,thenclick
SUBMIT.
Outcome:YourAvayaAccessprofileisdisplayed.

NotetoAdministrators:Administratorscanseetheoptionstomanageyourprofilebyclicking
onthetabwithyourname,whichwilldisplayasubmenufortheprofileoptions.

UpdateYourProfileInformationandPermissions
FromtheInformationToolboxsectionofyourprofile,youcanupdateyourprofileinformation
anduseraccesspermissions.

UpdateYourContactInformation

ChangeYourUserAccessPermissions

ChangeYourSecurityInformation

Date:8Apr2010

AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.

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AvayaAccessforCustomersandPartners

GuidetoManagingYourProfile

UpdateYourContactInformation
Step
1

Activity
Updateyourcontact
information

Action
FromtheToolbox,selectEditContactInformation.
a) Updateyourname,phonenumber,and/oremail
address.
Important:Donotchangeyourcontactinformationifit
isbecauseyouarechangingcompanies.Youwillneed
toreregisterwithyournewcompanyaccount
information.
b) ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyourprofile
changeshavebeensuccessfullyupdated.
Ifyouchangedyouremailaddress,achangerequestwillbe
senttoanadministratorforapproval.Youwillreceiveane
mailonceyourrequesthasbeenprocessed.

Updateyouraddress
informationand/or
faxnumber

FromtheToolbox,selectEditAddressInformation.
a) Updateyouraddressand/orfaxnumber.
b) ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyouraddress
changeshavebeensuccessfullyupdated.

ChangeYourUserAccessPermissions
Step
1

Date:8Apr2010

Activity
Requestorchange
accessto:
AvayasProduct
Licensingand
DeliverySystem
(PLDS)
EZQuote(For
PartnersOnly)

Definearelationship
withAvaya

Action
FromtheToolbox,selectView/RequestRoles.
a) Torequestorchangeyouraccesstotheapplication,
selectthedesiredRole(s).
- ClickViewDetailsforadescriptionoftheroles
andtheirpermissions.
- Onlyone(1)rolecanbeselectedforanapplication.
b) ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyournew
rolerequesthasbeenaccepted.
Iftheroleyouselectedrequiresanadministratortoapprove
therequest,themessagewillstatethattherequestwassent
toanadministratorforapproval.Youwillreceiveanemail
onceyourrequesthasbeenprocessed.
FromtheToolbox,selectRequestUserType.
a) EnteraSoldTolocationnumberforyourcompany.
b) ClickNEXT.

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UsepursuanttoyoursignedagreementorAvayapolicy.

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AvayaAccessforCustomersandPartners

Step

Activity

GuidetoManagingYourProfile

Action
Note:Thisoptionisonlyavailableifyouarecurrently
registeredwithNoRelationshiptypespecified.Inthiscase,
theoptionstoView/RequestRolesandRequestUserAccess
TypearedisableduntilacustomerorPartnerrelationshiphas
beenapproved.
Outcome:Amessageisdisplayedstatingthattherequestwas
senttoanadministratorforapproval.Youwillreceiveane
mailonceyourrequesthasbeenprocessed.

FromtheToolbox,selectRequestUserAccessType.
Changeyouruser
a) SelectthedesiredUserAccessType.
accesspermissionsto
b) ClickSAVE.
aCompanyorSoldTo
Administrator,or
Outcome:Ifyourrequestwasfora:
basicuser
Highersecuritylevel,amessageisdisplayedinformingyou
thatyourrequestwassentforapproval.Youwillreceivean
emailonceyourrequesthasbeenprocessed.
Lowersecuritylevel,amessageisdisplayedthatyouruser
accesstypehasbeensuccessfullyupdated.Youwillbesent
totheLoginpagetoreenterAvayaAccessatyournew
securitylevel.

ChangeYourSecurityInformation
Step
1

Activity
Changeyour
password

Action
FromtheToolbox,selectChangePassword.
a) Enteryourcurrentpassword,newpassword,and
confirmyournewpassword.
b) ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyour
passwordhasbeensuccessfullyupdated.

Changeyoursecurity
questionand/or
answer

FromtheToolbox,selectChangeSecurityQuestion.
a) Selectasecurityquestionandentertheanswertothe
question.
b) ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyoursecurity
question/answerhasbeensuccessfullyupdated.

Date:8Apr2010

AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.

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AvayaAccessforCustomersandPartners

GuidetoManagingYourProfile

ManageYourSoldToAccountAccess
FromtheSoldToNumberstabofyourprofile,youcanrequestwhichofyourcompanySoldTo
locationsyoucanhaveaccesstoonyourcompanysbehalf.
Note:PartnerswhoarewouldlikeaccesstotheircustomersSoldTolocationsmustrequestthe
customersCompanyorSoldToAdministratortoassociatetheirPartnerLinkIDtothe
appropriateSoldToaccount(s).TheseaccountsareidentifiedunderYourNumberslistas
Derived.IfthecustomerdoesnothaveadesignatedCompanyorSoldToAdministrator,
followtheprocessoutlinedforDelegatedSoldToAdministrationat:
http://support.avaya.com/avaya_access.

Step
1

Activity
Requestaccessto
yourcompanysSold
Tolocation(s)

Action
FromthelistofAvailableNumbers:
a) IfyouneedaccesstoonlysomeoftheAvailable
Numbers,then:
- SelecttheSoldTonumber(s)youarerequesting
accessto.
- ClickREQUESTSELECTION.
b) IfyouneedaccesstoalloftheAvailableNumbers,then
clickREQUESTALL.
Outcome:ThescreenisrefreshedandtheSoldTonumbers
yourequestedwillmovefromtheAvailableNumberslistto
YourNumbers.TheaccountswillshowPendinguntilithas
beenapprovedbyanadministrator.Youwillreceiveanemail
onceyourrequesthasbeenprocessed.

Date:8Apr2010

Removeaccessto
yourcompanysSold
Tolocation(s)

FromthelistofYourNumbers:
a) Ifyouonlyneedtoremoveyouraccesstosomeofyour
companysSoldTolocations,then:
- SelecttheSoldTonumber(s)younolongerneed

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UsepursuanttoyoursignedagreementorAvayapolicy.

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AvayaAccessforCustomersandPartners

Step

Activity

GuidetoManagingYourProfile

Action
accessto.
- ClickREMOVESELECTION.
b) Ifyouneedtoremoveyouraccesstoallofyour
companysSoldTolocations,thenclickREMOVEALL.
c) OnceyouclickRemoveSelectionorRemoveAll,a
messageisdisplayed:Areyousureyouwantto
removetheseSoldTo(s)?ClickOK.
Note:PartnerscouldseeSoldToaccountsintheirlistthatare
markedasDerived.ThesearecustomerSoldTolocations
thathavebeenapprovedforyourcompanyuserstoaccesson
thecustomersbehalf.Toremovethesefromyourlist,you
wouldneedtosubmitarequesttothecustomersCompanyor
SoldToAdministrator.Ifthecustomerdoesnothavea
designatedCompanyorSoldToAdministrator,followthe
processoutlinedforDelegatedSoldToAdministrationat:
http://support.avaya.com/avaya_access.
Outcome:ThescreenisrefreshedandtheSoldTonumbers
youremovedwillmovefromYourNumberslisttotheAvailable
Numberslist.

Changeyourdefault
SoldTo

FromthelistofYourNumbers:
a) SelecttheSoldTolocationyouwouldliketobe
associatedwithasyourprimaryaccount.
b) ClickMAKEDEFAULT.
c) Amessageisdisplayed:Areyousureyouwanttomark
thisSoldToasdefault?ClickOK.
Note:TypicallythedefaultisthefirstSoldTonumberthatwas
associatedwithyouruserprofileandisusedmoreforinternal
trackingpurposesbyAvaya.
Outcome:Thescreenwillrefreshwithyourdefaultaccount
shownasthefirstaccountunderYourNumbersandidentified
withtheword(Default).

Date:8Apr2010

AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.

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AvayaAccessforCustomersandPartners

GuidetoManagingYourProfile

SubscribetoENotifications
FromtheENotificationstabofyourprofile,youcanmanageyoursubscriptionstoE
Notifications.

SubscribetoGeneralNotifications
WhensubscribingtoGeneralNotificationsyouwillreceivethattypeofnotificationforany
product.Forexample,ifyousubscribetoProductCorrectionNotices(PCN)underGeneral
Notifications,youwillgetthemforanyproduct.IfyouonlywanttoreceivePCNsforaspecific
product,thensubscribetothisnoticeforthespecificproduct(s)underProductNotifications.
Step
1

Activity

Action

Subscribetoageneral FromtheGeneralNotificationssection:
a) Selectthenotification(s)youwanttoreceive.
notificationupdates
b) ClickUPDATE.
c) Amessageisdisplayed:Doyouwanttoupdate
GeneralNotifications?ClickOK.
Outcome:Amessageisdisplayedatthebottomofyour
GeneralNotificationsconfirmingthatyoursubmissionwas
successful.

Date:8Apr2010

Unsubscribefroma
generalnotification
updates

FromtheGeneralNotificationssection:
a) Deselectthenotification(s)younolongerwantto
receive.
b) ClickUPDATE.
c) Amessageisdisplayed:Doyouwanttoupdate
GeneralNotifications?ClickOK.

AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.

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AvayaAccessforCustomersandPartners

Step

Activity

GuidetoManagingYourProfile

Action
Outcome:Amessageisdisplayedatthebottomofyour
GeneralNotificationsconfirmingthatyoursubmissionwas
successful.

SubscribetoProductNotifications
Step
1

Activity
Subscribetoproduct
specificnotifications
anddocuments

Action
FromtheProductNotificationsection:
a) ClickAddMoreProducts.
b) FromtheProductlist,selectthedesiredproduct.
c) OncetheProductisdisplayedwiththedocumenttypes:
- SelectaReleaseVersion.
Note:SelectingAllandFutureallowsyouto
receiveinformationonfuturereleaseversionsfor
theproduct;otherwiseonceanewreleaseversion
isavailable,youwillneedtocomebacktoyour
subscriptionsandselectthenewreleasenumber.
Ifaproductdoesnothavereleaseversions,Alland
Futureisthedefaultoption.
- Selectthedocument(s)youwanttoreceiveforthe
product.
- ClickSUBMIT.
Outcome:Amessageisdisplayedconfirmingthatyour
changeshavebeensuccessfullymadetoyourENotifications
list.

Displaytherelease
versionand
documentsyouhave
subscribedtoforthe
product(s)listed

FromtheProductNotificationssection,selectShowDetails.
Outcome:Theproductreleaseversionanddocumentsyou
havesubscribedtofortheproductaredisplayed.

FromtheProductNotificationssection:
Changetherelease
a) Clickontheproductnameyouwanttochange.
versionordocuments
b) AscreenoverlaytoEditDocumentCategoriesis
yousubscribetofor
displayed:
theproduct(s)listed
- ChangetheReleaseVersionbymakingthe
appropriateselection.
- Selectthedocument(s)youwanttoreceive;or
deselectthedocument(s)younolongerwantto
receive.
- ClickSAVE.
Outcome:Amessageisdisplayedconfirmingthatyour

Date:8Apr2010

AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.

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AvayaAccessforCustomersandPartners

Step

Activity

GuidetoManagingYourProfile

Action
changeshavebeensuccessfullymadetoyourENotifications
list.

Unsubscribefromall
notificationsfora
product

FromtheProductNotificationsection:
a) Selecttheproduct(s)younolongerwanttoreceiveany
productnotificationson.
b) ClickREMOVESELECTION.
c) Amessageisdisplayed:Doyouwanttodeletethe
selectedNotifications?ClickOK.
Outcome:Amessageisdisplayedconfirmingtheproduct(s)
thathavebeenremovefromyourENotificationslist.The
screenisrefreshedandtheproductisnolongerlistedunder
yourProductNotifications.

Date:8Apr2010

AvayaProprietary.
UsepursuanttoyoursignedagreementorAvayapolicy.

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