Account Management Guide

Ariba Network™
Account
Management Guide
Release 49
Document Version 2
February 2011
For these users:

Supplier Account Administrators
Copyright © 1996–2011 Ariba, Inc. All rights reserved.
This documentation, as well as the Ariba software and/or services described in it, contain proprietary information. They are provided under a license or other
agreement containing restrictions on use and disclosure and are also protected by copyright, patent and/or other intellectual property laws. Except as permitted
by such agreement, no part of the document may be reproduced or transmitted in any form by any means, electronic, mechanical or otherwise, without the
prior written permission of Ariba, Inc.
Ariba, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the documentation. The information contained in the
documentation is subject to change without notice.
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6,199,050; 6,216,114; 6,223,167; 6,230,146; 6,230,147; 6,285,989; 6,408,283; 6,499,018; 6,564,192; 6,871,191; 6,952,682; 7,010,511; 7,072,061; 7,130,815;
7,146,331; 7,152,043;7,225,152; 7,277,878; 7,249,085; 7,283,979; 7,283,980; 7,296,001; 7,346,574; 7,383,206; 7,395,238; 7,401,035; 7,407,035; 7,444,299;
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Other Ariba product solutions are protected by one or more of the following patents:
U.S. Patent Nos. 6,199,050, 6,216,114, 6,223,167, 6,230,146, 6,230,147, 6,285,989, 6,408,283, 6,499,018, 6,564,192, 6,584,451, 6,606,603, 6,714,939,
6,871,191, 6,952,682, 7,010,511, 7,047,318, 7,072,061, 7,084,998; 7,117,165; 7,225,145; 7,324,936; and 7,536,362. Patents pending.
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49.0048.en
Revision History
Revision History
The following table provides a brief history of the updates to this guide. Ariba updates the technical
documentation for its On Demand solutions when:
• Software changes delivered in service packs or hot fixes require a documentation update to correctly
reflect the new or changed functionality;
• The existing content is incorrect or user feedback indicated that important content is missing.
Ariba reserves the right to update its technical documentation without prior notification. Most
documentation updates will be made available in the same week as the software service packs are released,
but critical documentation updates may be released at any time.
To provide feedback on this guide or any Help@Ariba resources, click the Submit Feedback link on any
Help@Ariba page.
Document Month/Year of Updated Short Description of Change

Version Update Chapter/Section
1 January 2011 n/a AN49 GA version
2 February 2011 Chapter 2-Invoice SP1: Invoice Archival enhancements. The Weekly and Archive
Archival Options Without Delay options are available while archiving invoices.
Ariba Network Account Management Guide iii

Revision History
iv Ariba Network Account Management Guide

Table of Contents
Revision History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1 Introduction to Ariba Network . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Started with Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About the Supplier Membership Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Enabling New Supplier Membership Program Packages . . . . . . . . . . . . . . . . . . . . . . . . . 13
Supplier Membership Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Where to Go Next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 2 Configuring Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

About Account Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Specifying Additional Basic Profile Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Updating Your Company Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Updating User Account Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Entering Advantage Profile Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Profile Edit and Completeness Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Receiving Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Classifying Your Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Classifying Your Company by Commodity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Classifying Your Company by Sales Territory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Classifying Your Company by Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Receiving Business Opportunity Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Choosing Electronic Order Routing Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
About Routing Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
About Purchase Order Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Setting Routing Methods for Incoming Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Routing Electronic Invoices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Specifying Policies for Invoices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Invoice Archival Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Configuring Settlement Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Specifying Remittance Addresses and Payment Profiles . . . . . . . . . . . . . . . . . . . . . . . . . 48
Granting Access to Credit Card Account Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting PCard Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Working with Accelerated Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Specifying Business Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Specifying Catalog Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configuring cXML and EDI Routing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Updating Your Customer-Requested Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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Table of Contents
Chapter 3 Managing Roles and Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

About Roles and Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
About the Administrator Role. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
About Predefined Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
About Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
How Users Access Ariba Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Creating Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Modifying Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Deleting Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Creating Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Changing User Roles and Resetting Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Reassigning User Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Exposing User Accounts to Sourcing Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Deleting Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Transferring Administration Ownership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Chapter 4 Managing Customer Relationships . . . . . . . . . . . . . . . . . . . . . 77

About Customer Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Current and Pending Relationships. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Rejected Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Suspended Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Accepting Relationship Requests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Rejecting Relationship Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
About Potential Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Viewing Potential Relationship Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Requesting Trading Relationship Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Managing Groups (Business, Integrated, and Enterprise Package Members Only) . . . . . . . . 82
Creating Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Modifying Customer Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Overriding Routing (Business, Integrated, and Enterprise Package Members Only) . . . . . . . 84
About Routing Overrides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Routing Overrides and Suspended Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Managing cXML/EDI Transformations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Viewing Invoicing and Purchase Order Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Viewing Catalog Validation Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Chapter 5 Managing Customer Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 89

About Customer Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Maintaining Customer Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
About Companywide Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Maintaining Companywide Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Designating Customer-Specific Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Chapter 6 Managing Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

About Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Ariba Network Discovery Advantage Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Supplier Technical Support Optional Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Data Retention Optional Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
eSignature Free Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
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Table of Contents
Signing Up for Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Subscribing to Optional Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
About Subscription Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Viewing Service and Subscription Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Network Transaction Service Fee Statuses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Optional Service Statuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
About Account Suspension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
About Optional Service Suspension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Canceling Service Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
About Subscription Expiration and Renewal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Managing Credit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Adding Credit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Removing Credit Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Updating Credit Card Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Viewing Credit Card Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Viewing Subscription Invoices and Modifying Delivery Options . . . . . . . . . . . . . . . . . . . . . 114
Using Account Hierarchies to Manage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Chapter 7 Finding Business Opportunities. . . . . . . . . . . . . . . . . . . . . . . 121

About Business Opportunities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Using Ariba Network Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Business Opportunity Capabilities and Membership Levels . . . . . . . . . . . . . . . . . . . . . 122
How to Participate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Signing Up to Receive Business Opportunity Notifications . . . . . . . . . . . . . . . . . . . . . . . . . 122
Appendix A Technical Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Physical Location of Ariba Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Availability and Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
cXML Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Fax Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Email Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Online Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
EDI Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Backups and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Data Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
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Table of Contents
viii Ariba Network Account Management Guide

Chapter 1 Introduction to Ariba Network
• “Getting Started with Your Account” on page 9

• “Accessing the Home Page” on page 11
• “About the Supplier Membership Program” on page 13
• “Where to Go Next” on page 17
To register with Ariba Network as a supplier, go to supplier.ariba.com and click Register as New Supplier.
Getting Started with Your Account

Welcome to Ariba Network. If you are new to Ariba Network, see the Ariba Network Getting Started Guide
for an introduction to the features and benefits of the service and instructions on configuring your account.
If you have not yet completed the basic configuration steps, described in the Ariba Network Getting Started
Guide, do so before continuing in this guide. The remaining tasks for getting started with your Ariba
Network account are:
• Review your company profile and account information
• Set up your account for document routing
• Create users
• Publish and test your catalog
• View the contents of your Inbox and Outbox
Reviewing Your Company Profile and Account Information

Buying organizations using Ariba Network and Ariba Network Discovery can review supplier profiles as
they search for new suppliers or invite suppliers to participate in online business opportunities. Provide
complete and accurate company profile and account information to maximize your visibility to potential
customers.
For more information, see Chapter 2, “Configuring Your Account.”
Setting Up Your Account For Document Routing

Specify information about your preferred document routing methods. All Ariba Network accounts have
automatic access to purchase order routing using fax, email, and your online Inbox. If you have an
automated order fulfillment system, you might want to consider using cXML or EDI. You can also switch to
your test account and review your test account profile and order routing configuration information just as
you did for your production account. Customers will want to send test orders to your test account before
sending production orders to your production account.
For more information, see Chapter 2, “Configuring Your Account.”
Ariba Network Account Management Guide 9

Getting Started with Your Account Chapter 1 Introduction to Ariba Network
Create Users
Ariba Network provides one predefined role, Administrator, for each account. The account administrator
creates roles and assigns them when adding users to the system. As a best practice, you create roles that
reflect the way you do business and assign a role to each user. You also create a user for each individual who
will access your Ariba Network account.
For more information, see Chapter 3, “Managing Roles and Users.”
Publish and Test Your Catalog

Your customers might request custom catalog content for their procurement systems. Ariba Network
supports catalogs in CIF and cXML format. If you are a more advanced supplier, you can host PunchOut
sites where you provide catalog items through Web storefronts. Once you choose a catalog strategy, you can
test uploading catalogs by switching to your test account. After you test a sample catalog, upload the final
catalog to Ariba Network and publish it either as a private catalog to specific customers or as a public
catalog to all customers.
For more information, see the Ariba Catalog Format Reference.
View the Contents of Your Inbox and Outbox

View purchase order details in the Inbox, and view invoice, ship notice, and order confirmation details in the
Outbox.
For more information, see the Ariba Network Transactions Guide.
10 Ariba Network Account Management Guide

Chapter 1 Introduction to Ariba Network Accessing the Home Page
Accessing the Home Page

You can access your Ariba Network home page from anywhere in the application by clicking the Home tab
on the dashboard.
Ariba Network displays the home page:

Accessing the Home Page Chapter 1 Introduction to Ariba Network
The home page provides quick access to important information:

• Company ANID (Ariba Network ID). Your ANID uniquely identifies your company on Ariba Network. You
might need this number to contact some support services.
• Dashboard tabs. Each functional area in Ariba Network has its own dashboard page, which you access
through the dashboard tabs. The dashboard tabs appear on every page in Ariba Network to provide access
to specific areas according to your permissions. A related set of commands appears in the navigation bar
below most dashboard tabs. You can click a command in the navigation bar to navigate to other pages in
the current dashboard tab. Account administrators can see all of the dashboard tabs and commands. You
must be logged in as the account administrator to use administrator features.
• Pending Tasks. The Pending Tasks content item displays tasks that are pending for supplier enablement.
You can view more details on the pending tasks by clicking the link to navigate to the Enablement Tasks
page tab. For more information on supplier enablement, see Ariba Supplier Enablement Automation
Guide.
• Quick Links. The Quick Links panel displays links to common actions to create and manage documents.
You can use the View pull-down menu to change the date range of the document types listed. The options
are Last 24 hours, Last 7 days, Last 14 days, and Last 31 days.
• Search. The Search content item allows you to quickly find the following documents in your account:
purchase orders, invoices, order confirmations, ship notices, payments, remittances, and time sheets. You
can search by customer, document number (case-sensitive), or date range.
• Alerts and Messages. The Alerts and Messages content item displays notifications about Ariba Network
and reminders about your account. An alert notifies you about a matter that requires your immediate
attention. For example, you receive an alert when your company profile becomes out-of-date. Messages
provide information about recent changes to Ariba Network policies, features, and functionality. You can
delete any item in this content item by clicking Delete.
• Purchase Order Status. The Purchase Order Status content item displays a tally of purchase orders, and their
status, organized by customer. You can click a tally number to view the orders for that customer in your
online Inbox. You can also use the View pull-down menu to change the date range displayed. To include
more customers or decrease the number of customers displayed in the content item, click the arrow icon
in the top right corner. To update the information shown in the content item, click your browser refresh
button. The last refresh date appears in the bottom right corner.
• Invoice Status. The Invoice Status content item displays a tally of invoices, and their status, organized by
customer. You can click a tally number to view the invoices for that customer in your online Inbox. You
can also use the View pull-down menu to change the date range displayed. To include more customers or
decrease the number of customers displayed in the content item, click the arrow icon in the top right
corner. To update the information shown in the content item, click Refresh Content. The last refresh date
appears in the lower right corner.
• Early Payments. This content item displays information about early payment offers initiated by your
customers and invoices eligible for supplier-initiated discounts. To configure up to eight customers
displayed in the content item, click Configure (available only if you have more than eight customers). To
expand the content item, click the arrow icon in the top right corner. Use the Refresh Content button in the
masthead to update the contents of the content items. The timestamp in the lower right corner shows when
the last refresh occurred. For information about using discount management, see the Ariba Network
Transactions Guide.

Chapter 1 Introduction to Ariba Network About the Supplier Membership Program
• Property Navigator. The Property Navigator at the top of the screen allows you easy access to Ariba
Network Discovery, which you can use to search for business opportunities and respond to postings
published by buying organizations. The right side of the Property Navigator allows you to access areas
shared by Ariba Network and Ariba Network Discovery: the Manage Services page and the Manage
Profile page. Use the Manage Services page to sign up for services and see which ones you currently
have. Use the Manage Profile page to provide information about your company.
To navigate to Ariba Network Discovery, click Ariba Network Discovery in the Property Navigator. To log
out of Ariba Network, click Logout.
For information on Help, see the Ariba Network Getting Started Guide.
About the Supplier Membership Program

The Supplier Membership Program helps you maximize the benefits of Ariba Network for your business by
providing added functionality and services tailored to your level of participation on Ariba Network.
Suppliers utilizing Ariba Network frequently or for larger transactions, receive benefits based on their
annual qualifying transaction volume, while less active users can take advantage of a more streamlined set of
features.
Until August 31, 2010, suppliers of Ariba Network were subscribed to membership levels Basic, Premier,
and Elite based on their transaction frequency and volume on Ariba Network.
Starting on September 1, 2010, Ariba Network suppliers who are new or whose membership is up for yearly
renewal qualify for one of the following four packages that are bundled with their Supplier Membership
subscription:
• Basic Package
• Business Package
• Integrated Package
• Enterprise Package
Enabling New Supplier Membership Program Packages

New suppliers are automatically subscribed to one of the new package levels based on their transaction
volume and frequency on Ariba Network.
Existing suppliers can choose to:

• Take no action and continue with their existing package level until their Supplier Membership Program
yearly renewal date OR
• Upgrade to the new package levels at any time before their yearly membership is up for renewal
Supplier Membership Levels

You will be subscribed at a level that is aligned with your transaction frequency and volume on Ariba
Network.
The package levels are based on the number and volume of your qualifying customer relationships. A
qualifying relationship is a buyer-supplier relationship with greater than or equal to $50,000 USD in annual
transaction volume AND greater than or equal to 5 documents (POs and invoices) in annual document count.

About the Supplier Membership Program Chapter 1 Introduction to Ariba Network
• Annual transaction volume is the total USD Dollar value for the preceding 12 months based on either
• purchase orders (PO) and non-PO invoices, or
• invoices (both PO and non-PO)
Ariba distinguishes between PO invoices (i.e. invoices that have been generated from a purchase order
issued through Ariba) and non-PO invoices (i.e. invoices not associated with an Ariba-managed purchase
order) in order to ensure that fee calculations do not “double count” Ariba-generated purchase order and
invoice volumes.
• Annual document count is the number of purchase orders and all invoice documents (PO and non-PO
invoices) for the last 12 months. Order acknowledgements, change orders, advance ship notifications,
invoices sent to Ariba Network through the customer's invoice conversion service (ICS), and other
documents are excluded from the document count, ensuring that suppliers can continue to transact these
value-added transaction types at no additional cost.
All suppliers can optionally upgrade their package level to take advantage of additional transaction volume
capacity and other features.
If you have no qualifying relationships, you can optionally upgrade your membership level to take advantage
of additional transaction volume capacity and other features. For information, see “Subscribing to Optional
Services” on page 99.
Ariba Network offers four package levels-Basic, Business, Integrated, and Enterprise.
Basic Package
If you have no qualifying relationships, you qualify for a Basic Package user on Ariba Network. The Basic
Package provides a free, entry-level service for small volume suppliers and suppliers that require only basic
functionality from their Ariba Network accounts. A registered Ariba Network supplier automatically has a
Basic Package and can establish customer relationships and conduct minimal transactions at no cost.
In addition, Basic Package membership allows suppliers to:

• Search for, view, and respond to any online sourcing opportunities published on Ariba Discovery;
• Receive a free trial of Ariba integration technologies (cXML and EDI)
• Receive a free trial of Ariba catalog technologies (CIF, PunchOut)
Business Package
If you have at least one qualifying relationship, you qualify for a Business Package level on Ariba Network.
The Business Package offers a premium-level service for mid-sized suppliers seeking advantage through
value-added features. In addition to the services provided with the Basic Package, the Business package
provides enhanced reporting and access to Ariba Exchange.

Chapter 1 Introduction to Ariba Network About the Supplier Membership Program
Suppliers can optionally subscribe to this supplier membership package. For more information on the
benefits and pricing, go to www.ariba.com/suppliermembership.
Integrated Package
If you have at least one qualifying relationship and require unlimited use of Ariba integration technologies
(cXML, EDI) and advanced catalog technologies (CIF, PunchOut), you are required to upgrade to the
Integrated Package. The Integrated Package includes all the benefits of a Business Package, plus unlimited
use of Ariba integration and catalog technologies, and guaranteed, 24x7 high-priority technical support.
The fee for the Integrated Package is $495.00 USD per year per Ariba Network account in addition to the
NTS fees. For more information on NTS fees, see section “Network Transaction Service Fees” on page 15.
Suppliers can also optionally subscribe to this supplier membership package. For more information on the
Enterprise Package
If you have greater than $5M USD in annual volume in qualifying relationships, 5 or more documents, AND
2 or more customer relationships, you are joined at an Enterprise Package level on Ariba Network. The
Enterprise Package is designed for the largest and most active suppliers that view Ariba Network as strategic
to their business.
In addition to the services provided with the Integrated Package, the Enterprise Package provides:
• Unlimited number of transactions
• Dedicated account support to help suppliers take full advantage of the network capabilities and make the
most of their buyer-supplier relationships
• Extended Data Retention services
• Availability of advanced education and training
• A demo license to Ariba Procure-to-Pay software
Suppliers can optionally subscribe to this supplier membership package. For more information on the
Eligibility for Business, Integrated, and Enterprise Package levels is evaluated on a yearly 12-month
historical basis. Subscriptions to these membership levels last for one year and membership fees and level
eligibility are re-evaluated only at the end of the one-year membership term.
Network Transaction Service Fees

Your organization is required to pay network transaction service fees if you have one or more qualifying
customer relationships on Ariba Network. Fees are assessed as a percentage (0.155%) of your annual
volume per qualifying relationship on Ariba Network. Fees for high-volume relationships, which may
include membership levels fees in addition to the NTS fees, are capped at $20,000 USD annually. Customer
relationships with transaction volume of less than $50,000 USD and fewer than 5 documents are exempt
from NTS fees.
If your organization is required to pay fees, Ariba Network displays an alert in the Alerts and Messages
content item on the Home dashboard, including details about the payment due date.

About the Supplier Membership Program Chapter 1 Introduction to Ariba Network
If your organization is not required to pay fees, you can perform an optional upgrade to take advantage of
Business, Integrated, and Enterprise Package membership level features. To start the upgrade, click Manage
Services on the Property Navigator. For more information, see “Signing Up for Services” on page 98.
Ariba charges for future usage of Ariba Network based on historical usage. To determine whether a
supplier's participation requires a paid membership, on the first day of each month Ariba Network analyzes
each supplier's trailing 12-month activity. Once your organization’s transactional activity qualifies you for a
paid membership (i.e., after your organization has transacted 5 or more documents AND $50,000 USD or
more in transaction dollar volume), your Supplier Membership Program (SMP) subscription term will be
established, and you receive an invoice for fees that allow you to use Ariba Network for the next 12 months.
The next evaluation for qualification occurs one year later.
For detailed membership information, go to the Ariba Supplier Membership Program website at
www.ariba.com/suppliermembership.
Transaction Activity Report

The transaction activity report provides detailed information about your qualifying customer relationships
that resulted in network transaction service fees. The report displays the transaction volume and document
count of your qualifying customer relationships for the past 12 months and is automatically generated when
Ariba Network creates a network transaction service fee invoice. You can download the transaction activity
report by clicking the link, Transaction Activity Report, in your network transaction service fees invoice.
You can use the transaction activity report to reconcile your transaction volume and document count with
your network transaction service fees.
If you dispute a transaction against a purchase order, the disputed amount is displayed against the document
in the report.
In this report, the first five columns (Buyer, Buyer ANID, Document Type, Document Number, Document Date, and
Document Currency) provide general information about your customers and the documents you have received
from or sent to them. The next three columns show the transaction value and volume details. The following
table provides details on these columns:
This column… Shows…

Adjusted Amount The total disputed value against the non-PO invoice and purchase order.
Qualifying Amount The total value of the purchase order, non-PO invoice, or invoice you received from
or sent to your customer. This value excludes any disputed amounts in purchase
orders, invoices, and non-PO invoices.
For example, if your customer has several purchase orders whose total value is
$1,100,000 and one purchase order for $100,000 is disputed, the Qualifying Amount
is $1,000,000 (the amount excluding the disputed amount).
Qualifying Currency If you have received purchase orders or created invoices in multiple currencies,
Ariba Network stores all amount values in USD internally using daily rates for
conversion. For each month, the USD equivalent values are aggregated and
converted to your preferred currency. This is reflected in the report.

Chapter 1 Introduction to Ariba Network Where to Go Next
Membership Fee Exemption

Note: This section applies only to U.S. suppliers.
If your business is certified as small and disadvantaged, women-owned, minority-owned, or veteran-owned,

and you are transacting with public sector buyers, you might be exempt from network transaction service
fees. Ariba defines public sector buyers as the following:
• Federal government
• State government and state universities
• Local government—city, county, township, school district
• Non-profit organizations, as certified by the 501c IRS definition
For more information about this exemption, go to www.ariba.com/suppliermembership/en/smp_renew.cfm.

For information about classifying your business, see “Entering Advantage Profile Information” on page 24.
How to Avoid Account Suspension

Ariba Network can suspend your account, which prevents you from transacting with those customers with
which you have a chargeable relationship, if your organization is required to pay fees and you do not remit
payment by the due date.
For more information on account suspension, see “About Account Suspension” on page 105.
Where to Go Next
If you have not yet configured your account, see the Ariba Network Getting Started Guide. If you want to
configure additional settings, see Chapter 2, “Configuring Your Account.” If you have already configured
your account, go to the other chapters in this book.

Where to Go Next Chapter 1 Introduction to Ariba Network

Chapter 2 Configuring Your Account
• “About Account Configuration” on page 19

• “Specifying Additional Basic Profile Information” on page 20
• “Receiving Notifications” on page 26
• “Classifying Your Company” on page 28
• “Receiving Business Opportunity Notifications” on page 33
• “Choosing Electronic Order Routing Methods” on page 33
• “Routing Electronic Invoices” on page 45
• “Configuring Settlement Options” on page 48
• “Working with Accelerated Payments” on page 53
• “Specifying Business Policies” on page 53
• “Specifying Catalog Capabilities” on page 55
• “Configuring cXML and EDI Routing Options” on page 57
• “Updating Your Customer-Requested Profile” on page 62
About Account Configuration

You set configuration options to route electronic documents, increase your visibility to buying organizations,
receive business opportunity notifications, enable online payment, and manage your Ariba Network account.
During the registration process you enter basic information to make your organization visible to buying
organizations looking for products and services and to prepare for conducting transactions with your future
customers.
After you have set up your account and completed the basic configuration steps described in the Ariba
Network Getting Started Guide, you can configure additional options as described in this chapter.
The Ariba Network account configuration areas are:

• Basic Profile—Set options to make your company visible to buying organizations looking to source new
products and services on Ariba Network and Ariba Network Discovery. To classify your company by
commodity, industry, and territory to take advantage of business opportunities, see “Classifying Your
Company” on page 28. To receive a notification when buying organizations publish these notifications,
see “Receiving Business Opportunity Notifications” on page 33. You can also edit information about your
Ariba Network administrator account and set profile visibility options.
• Advantage Profile—(For Ariba Network Discovery Advantage program subscribers) Enter additional
information about your company, such as a logo, additional URLs, and attachments to optimize your
account for Ariba Discovery. See “Entering Advantage Profile Information” on page 24.
• Email Notifications—View and update email addresses for receiving notifications when certain events
affect your account. See “Receiving Notifications” on page 26.
• Electronic Order Routing—Enable online ordering with your customers by choosing routing options for
electronic documents, such as purchase orders, time cards, and order responses. You can also enter
additional information about your catalog and order processes and policies. See “Choosing Electronic
Order Routing Methods” on page 33.

Specifying Additional Basic Profile Information Chapter 2 Configuring Your Account
• Electronic Invoice Routing—Enable online billing with your customers by choosing routing options for
electronic invoices and entering additional information about your company’s invoice process and policy.
See “Routing Electronic Invoices” on page 45.
• Settlement—Enable online payment for your account. You can also enter additional information about
your settlement process and policy. See “Configuring Settlement Options” on page 48.
• Accelerated Payments—View, accept, and reject accelerated payment terms for your account. See
“Working with Accelerated Payments” on page 53.
W To view the account configuration settings:

• In the Property Navigator, click Manage Profile.
Property Navigator
The Profile Configuration page appears.
Click Configure below a category you want to configure for your account. After you save configuration
options, Ariba Network displays the term “Configured” and the configuration date below the category on the
Profile Configuration page. You can change your options at any time by clicking Edit Configuration.
Specifying Additional Basic Profile Information

During registration, Ariba Network requires you to enter basic information for your company and your
account administrator. Basic information includes options in these sections:
• Company information and Company details. Enter information about your company, including a
company description, contact information, and website URL. For more information, see “Updating Your
Company Information” on page 21.
• User account information. Enter contact information for yourself (the account administrator or user),
such as your username, email address, password, and other values. Administrators can also enter your
company’s default currency in this section. For more information, see “Updating User Account
Information” on page 22.
• Certifications. (For U.S. suppliers only) Enter company certification information, such as Small and
Disadvantaged Business or Minority-Owned Business status. For more information, see the Ariba
Network Getting Started Guide.
• Profile visibility. Select options to make your business profile visible to all buying organizations or to
allow potential new customers to contact you. For more information, see the Ariba Network Getting
Started Guide.
After you finish the registration process, you can log in and specify additional information about your
company, such as website information, and set options for extending business profile visibility. You might
need to update this information periodically, such as when a different individual at your company becomes
the administrator. To transfer ownership of the administrator account to another person, see “Transferring
Administration Ownership” on page 75.

Chapter 2 Configuring Your Account Specifying Additional Basic Profile Information
Updating Your Company Information

The Company Info tab enables you to specify essential information about your organization, including your
D-U-N-S number, company name, aliases, address, description, and other data.
The country that you specify for your organization affects values that Ariba Network displays on the Manage
Services dashboard page. Ariba Network uses the country to:
• Determine which currency to use when calculating service payment plan costs, non-credit card payment
surcharges, and total transaction amounts for qualifying customer relationships during the evaluation of
network service fees.
• Determines which remittance address Ariba Network displays on Ariba subscription invoices.
For more information on services, see “About Services” on page 95.
W To update your company information and company details:

1 In the Property Navigator, click Manage Profile.
2 In the Basic Profile section, click Edit Configuration.
3 Modify values in the Company Info tab as necessary.
4 In the Company Details tab, enter or revise values. The description can contain a maximum of 100
characters. For information on specifying your commodities, sales territories, and industries, see
“Classifying Your Company” on page 28.

Optionally, in the Business Info tab, you can update these values:
• Type of Organization. Choose Corporation, Sole Proprietorship, Non-Profit Organization, or Partnership from
the pull-down menu.
• Company Tax Identification Number. Enter your company tax identification number without dashes.
• VAT ID. If you charge VAT, enter your company VAT ID.
• Legal Name. Enter the legal name of the owner of the SSN or TIN.
• Exempt from backup withholding. Click Yes or No.
• Year Founded. Enter years in yyyy format.
• Number of Employees. The approximate number of people who work for your organization.
• Annual Revenue. Choose a currency range. If you prefer not to state your annual revenue, scroll to the
bottom of the list and choose Contact company for information. If you choose this value, potential
customers searching by Annual Revenue will not see your company.
• State of Incorporation (U.S. suppliers only).
5 Click Save.
The information you provide in the Company Information tab is visible to buying organizations when they
locate your company in a search. To maximize your company’s visibility to potential customers, provide
accurate and detailed information.
Updating User Account Information

The User Account Information section includes information about your company’s Ariba Network
administrator or account user as well as settings for your preferred timezone and default currency.
W To update user account information:

3 Click the User Info tab.
4 Update values in the User Info section as necessary, noting the following constraints and guidelines:
• Username is a value you enter when you log in to Ariba Network. A username must be in the format of
an email address (name@domain.com); however, Ariba Network does not send messages to the
address. Usernames are case-sensitive, can contain any English character, and cannot contain any
punctuation except the @ sign and period required by the name@domain.com format.
• Email Address is where Ariba Network sends account notifications. By default, Ariba Network sends all
notifications to the account administrator. Users with notifications privileges can change notification
email addresses.
In addition, your email address is part of your account profile, which is visible to your customers or to
all buying organizations, depending on your account setting.
If you change your email address, Ariba Network sends an email to the newly updated email address
requesting you to confirm the email address. You must use the link in the email to activate and log in to
the account

• Current Password is a case-sensitive value you enter when you log in to Ariba Network. For increased
security on Ariba Network, passwords expire every 90 days for users who have PCard access and are
not the PCard owner, and also for the individual in the Administrator role.
Passwords are case-sensitive, must be at least eight characters long, and can include only alphabetic
letters (without accents), numbers, and common symbols. You cannot reuse your recent passwords. As
a best practice, you should include at least one numeral between the first and last characters and at least
one letter. To change your password, you must enter your current password as well as the new one, then
confirm the new password.
Note: The number of asterisks that appear onscreen after you have typed in your password might differ
from the number of characters in your password. This does not indicate a typing error. The difference
results from password encryption and occurs randomly.
• Secret Question and Secret Answer are values that Ariba Network uses to verify your identity if you
forget your password. Ariba Network provides a set of pre-determined secret questions for you to
choose from. Choose a secret question and provide an appropriate answer that you will easily
remember in the future.
• Preferred Language is the language of notifications that Ariba Network sends you. This is different than
your web browser’s language setting, which controls the user interface and actions you initiate there.
• Click the Hide my personal contact information check box if you want to hide your personal contact
information from organizations other than those you have a trading relationship with or any that you
have explicitly initiated or responded to with an intent to do business.
• Preferred Timezone controls how Ariba Network displays date and time on purchase orders routed by fax
or email. Date and time stamps are displayed as GMT (Greenwich Mean Time) +/-.
Ariba Network uses this setting for documents sent by your administrator and user accounts, such as
invoices. In addition, Ariba Network uses the time zone for dates and times entered by users. For more
information on GMT, see http://www.timezoneconverter.com.
• Default Currency is the currency that Ariba Network uses for entered and displayed monetary amounts in
all areas of your account except your account service subscription area (click Manage Services on the
Property Navigator).
Note: The currency that Ariba Network uses in the service subscription area of your account is
controlled by your organization’s location, which you specify in Manage Profile > Basic Profile > Company
Info.
5 Click Save. Your changes take effect at the next login.
Buying organizations can see only the Administrator’s name and email address in your company profile; all
other information is hidden.

Entering Advantage Profile Information

If you subscribe to the Ariba Network Discovery Advantage program, you can provide Advantage Profile
information to help increase your visibility to buying organizations searching for suppliers on Ariba
Network Discovery. Advantage Profile information includes a full company description and marketing
information, such as logos, URLs, and attachments.
You can provide advantage profile information at any time, but it is visible to buying organizations only after
you subscribe to the Advantage program.
W To subscribe to this service:

1 In the Property Navigator, click Manage Services.
2 In the Advantage section, click Sign Up.
3 Click Done.
W To enter advantage profile information:

2 In the Advantage Profile section, click Configure or Edit Configuration.
3 Click the Advantage page tab and configure the appropriate settings additionally, as described in the
following sections:
• “Providing Company Description and Attachments” on page 24
• “Specifying Additional Resources”
• “Uploading Your Logo”
4 Click Save.
Providing Company Description and Attachments

The company description in the Basic Profile area of your account allows you to provide up to 100
characters of text. On the Advantage tab, use the Company Description area and the Rich Text features to
provide a more detailed description of your company.
You might use this area to tell buying organizations why they should do business with you by offering
detailed company information that highlights your value proposition and offerings. You can also include
attachments.
Specifying Additional Resources

Add any attachments, websites, or other resources you want to show buying organizations. You can connect
your prospects to your existing marketing collateral available on your website by providing up to 10 external
URLs.

Uploading Your Logo

Ariba Network can display your organization’s logo on fax, email, and online Inbox purchase orders. You
might want to add your logo so suppliers can tell who the customer is at a glance. Logos do not appear on
cXML or EDI orders.
Logo file requirements:

• File format: GIF
• Maximum file size: 20 KB
• Maximum dimensions: 250 pixels wide by 100 pixels high
• Color or black and white
Your logo is active immediately after you upload it.
Profile Edit and Completeness Meter

The Profile Completeness meter available on the dashboard helps you view and assess the completeness of
your profile. You can click the link below the profile completeness meter to access the Edit Profile page and
view the profile elements you have not configured.
Ariba Network displays a link to the profile elements you have not configured below the profile complete
meter on the Edit Profile page. You can click the link to configure the corresponding profile element. The
page tabs on the Edit Profile page also display the number of profile elements that have not been configured.

Receiving Notifications Chapter 2 Configuring Your Account
Receiving Notifications
Ariba Network can send automatic notifications when certain events affect your account. You can use these
notifications to monitor catalog access activity and debug problems with your account. The Alerts and
Messages content item on the Home dashboard displays other notifications, described in “Accessing the
Home Page” on page 11.
The following table lists the notification types and how Ariba Network can notify you. In several cases,
Ariba Network can send the notification to your Inbox. The term Inbox refers to your online Inbox, visible
when you log in to your Ariba Network account and click the Inbox tab on the Home dashboard.
Notification Event that Triggers Notification Method

Business Opportunity A business opportunity is available on Ariba Discovery that matches Email only
your organization’s selected commodities.
Order An order is undeliverable. Inbox and email
Invoice Failure An invoice is undeliverable. Inbox and email
Invoice Status Change An invoice’s status has been changed. Inbox and email
Time Sheet A time sheet is undeliverable. Inbox and email
Payment Remittance One of the following: Inbox and email

• Payment remittance is undeliverable or its status has been
changed.
• A payment remittance or payment plan has been received.
Early Payment Offers A customer sends you an early payment request. Email only
Standing Early A customer sends you a new standing early payment term. Email only
Payment Terms Offers
Catalog Service A customer subscribes to a publicly published catalog or sends status Inbox and email
updates on catalogs, including catalog errors.
Note: Only Ariba
Procure-to-Pay
customers can send
status updates to
suppliers.
Payment Profile A remittance address/payment profile has changed. Email only
Customer A customer sends you a relationship request or confirms your Email only
registration on Ariba Network.
Network Service No triggering event. Ariba Network notifies customers about planned Email only
downtimes or unplanned network service interruptions.
Collaboration Request A collaboration request is received. Inbox and email
New Account A new account matches your email domain. Email only
Note: If the domain is

non-specific, such as
aol.com, Ariba
Network does not
send a notification.

Chapter 2 Configuring Your Account Receiving Notifications
Notification Event that Triggers Notification Method

Trading Relationship A customer has accepted your trading relationship request. Email only
Requests
Other Notifications Ariba Network sends other important notifications that do not belong Note: Ariba
to any of the specified notification categories, to the email address Network sends all
specified here. other important
notifications to the
email address you
specify here. You
cannot clear the
check box to stop
receiving these
notifications.
Supplier Enablement A supplier enablement activity is assigned or a task is overdue. Email only
Activity and Task
Reminder Note: This is
applicable only for
Ariba Supplier
Enablement
Automation.
Note: To update notification email addresses for Business, Integrated, and Enterprise Package and Elite
Membership or optional service subscriptions, go to the Manage Services > My Services area of your account.
W To edit notifications:
2 In the Email Notifications section, click Edit Configuration.
3 Enter up to three email addresses, separated by commas, for each notification type you want to activate.
For example:
johnc@abccompany,natalies@abccompany,nelss@abccompany
4 Click the check box for each notification type you want to activate.
If you want Ariba Network to stop sending a notification type, click to clear the check box. Ariba Network
retains your email addresses for your convenience, but does not send notifications.
To send one notification type to more than three email addresses, create a distribution list in your email
system and enter the name of that distribution list in the appropriate field on the Notifications page.

Classifying Your Company Chapter 2 Configuring Your Account
Classifying Your Company

You can classify your company according to the commodities you provide and by the territories and
industries you serve. You must classify your company by one or more commodities to receive business
opportunity notifications. If you provide vastly different products, you should classify your company
accordingly.
For more information about business opportunities, see “About Business Opportunities” on page 121.
The following sections describe how to classify your company by commodity, sales territory, and industry.
Classifying Your Company by Commodity

Classifying your company by commodity allows buying organizations that use commodity information
when searching for suppliers of certain products to find your company.
Ariba Network uses the United Nations Standard Products and Services Code (UNSPSC) to standardize
commodity classification. A UNSPSC code includes four levels: Segment, Family, Class, and Commodity. If
you supply all the commodities under a given segment, designate the segment alone. Buying organizations
searching on family, class, or commodity criteria within that segment will find your organization. If you
supply only select commodities within a given segment, family, or class, designate them as specifically as
possible. Defining your commodities in detail will enable buying organizations to better find your company.
When sending or receiving classification information to and from other Ariba applications, Ariba Network
can translate codes to and from any UNSPSC version.
The UNSPSC Classification System

The UNSPSC classification system contains descriptions of more than 12,000 products and services. The
coding structure is hierarchical, which combines similar products into standardized product groups. Each
code consists of four pairs of digits that create a hierarchy of increasingly specific categories, culminating in
specific objects.
For example, the UNSPSC code for wooden pencils is 44121706, which is composed of the following
categories:
44 Office equipment, accessories, and supplies

12 Office supplies
17 Writing instruments
06 Wooden pencils
Obtaining UNSPSC Numbers

Two organizations provide UNSPSC code sets: the United Nations Development Programme (UNDP), and
the Electronic Commerce Code Management Association (ECCMA). These organizations have agreed to
maintain a single version of the UNSPSC code set.
You can look up codes for specific items on the UNDP website at: www.unspsc.org
ECCMA additionally provides audit files used by Ariba Buyer and Ariba Network so that UNSPSC codes
can be translated to the buying organization’s standard version. You can download the ECCMA code set at:
www.eccma.org

Chapter 2 Configuring Your Account Classifying Your Company
If there is no UNSPSC code for one of your products or services, you can contact these organizations and
request one. Within a short period, the managing organization either creates a new code or recommends an
existing number.
For more information on UNSPC codes, see the Ariba Catalog Format Reference.
W To classify the products or services your company provides:

3 In the Company Details section, locate the Commodities section and click Add/Remove.
Ariba Network displays the Commodity Selection page. If you have previously selected commodities,
they appear in the My Selections section.
4 Click the commodity segment you want to add and click Add.
5 To classify your products at a level other than by segment, click the commodity segment description and
navigate through commodity families, classes, and finally individual commodities.
6 Click OK to save your changes.
7 If necessary, repeat steps 3-6 to add more commodity classifications.

Your company might provide unrelated product categories. In that case, classify your products
accordingly, as shown in the following example.
8 To delete a commodity, click Add/Change, select the check boxes of the commodities you want to remove
in the My Selections section, and click Remove.
9 Click OK. Ariba Network returns you to the Profile Configuration page.
If you supply all of the items at a given commodity level, select the name of the higher-level commodity
category instead of adding all of the lower-level commodities. This is called wildcarding, which provides
procurement applications with enough information to categorize the item correctly.
For example, if you are a furniture manufacturer that produces all of the categories of furniture listed under
the category “Furniture, Furnishings,” selecting only that category sufficiently identifies your company to
buying organizations searching for products in that segment.
If you do not provide commodity classification information, buying organizations will not see your profile
when they search for supplier profiles by classification. If you do not want to attract new customers, you can
leave the classification information blank.
Classifying Your Company by Sales Territory

Classifying your organization by sales territory increases its visibility to buying organizations that are
searching for products and services within a specific country or region.
Ariba Network categorizes territory information according to the ISO 3166 Code. The ISO 3166 standard is
supported by most computerized systems that store and process information related to countries and country
names.
W To classify the sales territories your company serves:


Chapter 2 Configuring Your Account Classifying Your Company
3 In the Company Details section, locate the Sales Territories section and click Add.
4 Click the check box for a territory in the table. If the country includes regional divisions, Ariba Network
displays an expand arrow. To specify a specific regional division within a country, click the expand arrow.
If you serve all states in a country, click only the check box for the country, not all of its states.
5 Click OK.
6 Click Save on the Basic Profile page. Ariba Network returns you to the Profile Configuration page.
Classifying Your Company by Industry

Classifying your organization by industry increases its visibility to buying organizations that are searching
for products and services within specific business areas, such as aerospace, automotive, or chemicals.
W To specify the industries your company serves:


3 In the Company Details section, locate the Industries section and click Add. Ariba Network displays the
Industry Selection page.
4 Click the industries your company serves.
5 Click OK.
6 Click Save on the Basic Profile page. Ariba Network returns you to the Profile Configuration page.
If you do not provide classification information, buying organizations will not see your profile when they
search for supplier profiles by classification. If you do not want to attract new customers, you can leave the
classification information blank.

Chapter 2 Configuring Your Account Receiving Business Opportunity Notifications
Receiving Business Opportunity Notifications

You can receive notices about business opportunities that match your capabilities as soon as buying
organizations actively begin seeking bids on products and services on Ariba Network Discovery. When you
receive a notice that a new business opportunity is available, you can view the details of the opportunity and
submit a response to the buying organization.
Note: Depending on when it was created, your account might already be configured to receive business
opportunity notifications.
W To receive business opportunity notifications:


2 In the Email Notifications section, click Edit Configuration.
3 Click the check box in the Business Opportunity section.
4 Enter the email address of a sales associate or other individual who is responsible for responding to RFIs,
RFPs, and RFQs in the Notifications section. You can enter up to three email addresses, separated by
commas, in the text box. For example:
nataliec@acme.com,nelss@acme.com,stephs@acme.com
5 Click Save.
If you no longer want to receive these notifications, click to clear the check box and click Save.
For a description of Ariba Network membership levels, see “Business Opportunity Capabilities and
Membership Levels” on page 122. For information on responding to business opportunities on Ariba
Network Discovery, see the tutorial on Help@Ariba.
Choosing Electronic Order Routing Methods

On the Profile Configuration page, the Electronic Order Routing section lets you choose a routing method
and associated options for:
• New Catalog Orders. See “New Catalog Orders” on page 37.
• New Catalog and Non-Catalog Orders With Attachments. See “New Catalog and Non-Catalog Orders with
Attachments” on page 38.
• New Non-Catalog Orders. See “New Non-Catalog Orders” on page 39.
• Change/Cancel Orders. See “Change/Cancel Orders” on page 40.
• Other Document Orders and Blanket Purchase Orders. See “Blanket Purchase Orders” on page 41.
• Time Sheets. See “Time Sheets” on page 42.
• Order Response Documents. See “Order Response Documents” on page 43.
• Payment Remittances. See “Payment Remittances” on page 44.
Note: You can choose the routing method for incoming documents when your account is in either preview or
production mode.

Choosing Electronic Order Routing Methods Chapter 2 Configuring Your Account
About Routing Methods

Ariba Network offers several order-routing methods. Buying organizations can see the order routing method
that you choose and can request notification if you change it.
The easiest order-routing methods are fax and email, because you probably already have a fax machine or an
email account. The most automated methods are cXML and EDI, which require some set-up work at your
site. Regardless of the routing method you choose, Ariba Network stores all transactions (including purchase
orders) in your online Inbox, where you can view them by logging on to your account.
Note: Additional order routing methods are available if your customer has requested Ariba Network to
provide you with custom routing methods. If you choose a custom routing method, documents are sent
through a mapping process to or from cXML. To learn more about this, contact your customer.
The following sections provide more detail on the document routing methods that Ariba Network supports.
Online Inbox
(Default) The online Inbox displays all incoming documents, such as purchase orders, payments, and
notifications. You can display the online Inbox by clicking the Inbox tab on the Home dashboard. For more
information, see the Ariba Network Transactions Guide.
For instructions on testing your order routing method to ensure both ends of the communication operate
correctly, see the Ariba Network Catalog Administration Guide for Suppliers.
cXML
cXML (commerce eXtensible Markup Language) is an open standard for communicating commerce-related
data across the Internet. To use the cXML order-routing method, you must implement a website that can
initiate and accept XML posts.
When you choose cXML as an order routing method, Ariba Network sends purchase orders as cXML posts
to your website. Ariba Network connects in secure mode so all communication is encrypted.
For information on setting up this website, see the Ariba cXML Solutions Guide.
Email
Ariba Network can send purchase orders as email messages. The message is similar to the purchase order
sent to your online Inbox.
If your organization uses software to block unwanted email messages, configure it to allow messages from
Ariba Network’s email address: ordersender-prod@ansmtp.ariba.com.
Note: To prevent Ariba Network from failing purchase orders sent to mailboxes that respond with an “Out of
Office” message, ensure that one of the following phrases appears in the auto-reply message:
Out of office
OOTO
On vacation
on holiday
out of town
away from the office

Chapter 2 Configuring Your Account Choosing Electronic Order Routing Methods
away until
out of the country
at an off site meeting
When Ariba Network detects an auto-reply containing one of these phrases, it indicates that it received the
auto-reply in the order history log and does not fail the purchase order.
EDI
Ariba Network can send purchase orders as ANSI X12 or EDIFACT EDI (Electronic Data Interchange)
documents. It can use Value Added Network (VAN) routing or Applicability Statement 2 (AS2) Internet
routing. For more information, see Ariba Network EDI Configuration Guide.
Fax
Ariba Network can send purchase orders to your fax machine. The fax is similar to the purchase order sent to
your online Inbox.
About Purchase Order Types

Ariba Network allows you to specify a different routing method for each type of incoming order:
• Catalog Orders—regular purchase orders.
• Catalog Orders with Attachments—regular purchase orders that have attached external files, such as
Word or Excel documents.
• Non-Catalog Orders—purchase orders for items that are not described in your catalogs.
• Non-Catalog Orders with Attachments—purchase orders for items that are not described in your
catalogs that have attached external files, such as Word or Excel documents.
• Change/Cancel Orders—modifications or cancellations of previously sent purchase orders.
• Other Documents—blanket purchase orders, time sheets, order response documents, and payment
remittances.
If an order has multiple types, such as a new order with an attachment, Ariba Network uses the routing
method specified in the following table:
Order Type Routing Method

New catalog order New Orders
New non-catalog order New Orders
New catalog order with attachment New Orders
New non-catalog order with attachment New Orders
Change order for catalog order Change/Cancel Orders
Change order for non-catalog order Change/Cancel Orders
Change order for catalog order with attachment Change/Cancel Orders
Change order for non-catalog order with attachment Change/Cancel Orders

Order Type Routing Method

Blanket purchase order Other Documents
Time sheets Other Documents
Order response documents Other Documents
Payment remittances Other Documents
Important: Ariba Network automatically deletes purchase orders and their related documents when they are
18 months old. To retain orders longer than 18 months, you must subscribe to the Data Retention service.
For subscription information, see “Data Retention Optional Service” on page 97 and “Subscribing to
Optional Services” on page 101.
Setting Routing Methods for Incoming Documents

You can set routing methods for incoming documents if you are the administrator, or if you have the cXML
Configuration permission (only for suppliers using cXML) or the Transaction Configuration permission.
You can specify order routing methods for incoming documents if your account is either in preview or
production mode.
W To choose a routing method for incoming documents:

2 In the Electronic Order Routing section, click Configure.
3 From the menus in the Routing Method column, choose a routing method for the document type you want
to configure.
4 Specify the appropriate configuration values in the Options column. The configuration settings vary
depending on your menu choice.
See the following sections for details about routing methods and options for each document type:
• “New Catalog Orders” on page 37
• “New Catalog and Non-Catalog Orders with Attachments” on page 38
• “New Non-Catalog Orders” on page 39
• “Change/Cancel Orders” on page 40
• “Blanket Purchase Orders” on page 41
• “Time Sheets” on page 42
• “Order Response Documents” on page 43
• “Payment Remittances” on page 44
Depending on the document type, each routing method has required and optional settings. The following
values are either required or optional, as defined in the routing method tables in the following sections:
• URL to send cXML documents: Enter the https URL of your website. Ariba Network does not display this
URL to customers or other suppliers.
• Leave attachments online: Click this option if you do not want Ariba Network to send attachments with
the documents. This applies to all orders with attachments that have the routing method “Same as new
catalog orders without attachments”.

• Attach cXML document in the email message: Click this option to receive cXML OrderRequest documents
as attachments to email purchase orders. This feature provides an easy way to receive cXML orders
without having to set up a cXML-enabled website. When you receive the attached cXML OrderRequest
documents, you can parse and process them as if they were sent through HTTP POST.
• Include document in the email message: Click this option to receive a full purchase order. By default,
Ariba Network sends only a brief notification containing a hyperlink to the order (this prevents the
transmission of unencrypted order contents in email). You must log in to see the full purchase order.
• Send a cover page with each fax: Click this option to receive a cover page on each fax. If the fax machine
is dedicated to your order-receiving department, you probably do not need cover pages.
• Include the full PO in the fax: Click this option to receive a full purchase order. By default, Ariba Network
sends only a brief notification. You must log in to see the full purchase order.
5 Click Save.
New Catalog Orders

You can choose only one routing method for new catalog orders (regular purchase orders). However, if you
choose fax or email, Ariba Network also sends new catalog orders to your online Inbox.
Choose one of the following routing methods:
Routing Required Values Optional Values Notes

Method
Online None None Choose this method to receive orders
in your online Inbox (requires you to
log in to Ariba Network to view).
cXML The https URL of your Leave order attachments online Choose this method to receive orders
website. and do not include them with the in cXML format.
cXML order
Email The email address of your Attach cXML document in the Choose this method to receive orders
Internet mailbox. You can email message through email.
enter up to five email
addresses separated by Include document in the email You can prevent Ariba Network from
commas. message failing orders for mailboxes that
respond automatically with an “Out
Leave attachments online and do of Office” message. For more
not include them in the email information, see “Email” on page 34.
message
EDI Click the Click here... link to None Choose this method to receive orders
set configuration options. through ANSI X12 or EDIFACT.
Until Ariba activates EDI
order routing for your For information about EDI settings,
account, you receive orders in see Chapter 3 in Ariba Network EDI
your online Inbox. Configuration Guide.
Fax Your fax number, which is Send a cover page with each fax Choose this method to receive orders
called from the United States. by fax.
If you are outside of the Include the full PO in the fax
United States, enter your fax
number as if you were dialing
it from outside of your
country.

Note: The online Inbox can display purchase orders with up to 1,000 line items and up to 1 MB. If you
receive an order that is larger than this:
1 Choose Email as your routing method, specify your email address, and click Include document in the email
message.
2 In your online Inbox, display the purchase order and click Resend to receive the order via email.
3 Restore your preferred routing method setting.
New Catalog and Non-Catalog Orders with Attachments

Customers can attach external files to purchase orders to give more explanation or supporting information
for the order. These attachments can be in any format, such as Word documents, AutoCAD drawings, or
Excel spreadsheets. The maximum file size is four megabytes, including attachments.
Ariba Network always stores attachments online. Routed purchase orders indicate that attachments can be
viewed online. You can view attachments by logging on to Ariba Network and checking your online Inbox.

Method
Same as new None None Uses the same method you
catalog orders specified for new orders.
Online None None Choose this method to receive

new orders with attachments
in your online Inbox (requires
you to log in to Ariba Network
to view).
cXML The https URL of your website. None Choose this method to receive
Ariba Network does not display new orders with attachments
this URL to other customers or through cXML.
suppliers.
Email The email address of your Attach cXML document in the Choose this method to receive
Internet mailbox. You can enter email message new orders with attachments
up to five email addresses through email.
separated by commas. Include document in the email
message You can prevent Ariba
Network from failing orders
Leave attachments online and for mailboxes that respond
do not include them in the cXML automatically with an “Out of
order Office” message. For more
information, see “Email” on
page 34.
Ariba Network always stores attachments online. Routed purchase orders indicate that attachments can be
viewed online.
Note: The online Inbox can display purchase orders with up to 1000 line items and up to 1 MB. If you
receive an order that is larger than this:

1 Choose Email as your routing method, specify your email address, and click Include document in the email
message.
2 In your online Inbox, display the purchase order and click Resend to receive the order via email.
3 Restore your preferred routing method setting.
New Non-Catalog Orders

Non-catalog purchase orders contain items entered manually by requisitioners, not items selected from your
catalogs. Often, these items do not have part numbers. Non-catalog orders usually require special validation
and processing, so not all suppliers accept them.
To detect non-catalog items, Ariba Network examines incoming orders and looks for either:
• The isAdHoc flag (used by Ariba Buyer 8.0 and later).
• Supplier Part IDs that are blank or set to “not available.”
W To route non-catalog orders containing items with manually entered part numbers as catalog orders:
3 In the Non-Catalog Orders with Part Numbers section, click Process non-catalog orders...
All incoming non-catalog orders with manually entered part numbers will be processed with the same
routing method as catalog orders.
Choose one of the following routing methods. In the Options section, specify your routing preference for
items that have manually-entered part IDs. These items have both the isAdHoc flag and Supplier Part IDs,
and you might be able to process them as if they were regular orders.:
Method Required Values Optional Values Notes

Reject None None Choose this method to reject
non-catalog orders.
Same as new None None Choose this to use the same
catalog orders method that you chose for new
orders.

non-catalog orders in your
online Inbox (requires you to
log in to Ariba Network to
view).
Ariba Network does not display non-catalog orders through
this URL to other customers or cXML.
suppliers.


Email The address of your Internet Attach cXML document in the Choose this method to receive
mailbox. You can enter up to email message non-catalog orders through
five email addresses separated email.
by commas. Include document in the email
message You can prevent Ariba Network
from failing orders for
mailboxes that respond
automatically with an “Out of
Office” message. For more
page 34.
EDI Click the Click here... link to set None Click to receive non-catalog
configuration options. orders through ANSI X12 or
EDIFACT.
Until Ariba activates EDI order

routing for your account, you
receive orders in your online
Inbox. For information about
EDI settings, see Chapter 3 in
Ariba Network EDI
Configuration Guide.
Fax Choose your country and enter Send a cover page with each Choose this method to receive
your area code and fax number, fax non-catalog orders through
which is called from the United your fax machine.
States. If you are outside of the Include the full PO in the fax
U.S., enter your fax number as if
you were dialling it from outside
of your country.
Change/Cancel Orders
Your customers might send change orders to modify purchase orders previously sent. Or, they might send
cancel orders to tell you to ignore purchase orders previously sent.
Choose one of the following routing methods for change orders and cancel orders:

Method
Same as new None None Uses the same method you
catalog orders chose for new orders.

change/cancel orders in your
view).
cXML The https URL of your website. Leave attachments online Choose this method to receive
change/cancel orders through
cXML.


Method
Email The address of your Internet Attach cXML document in the Choose this method to receive
mailbox. You can enter up to email message change/cancel orders through
five email addresses separated email.
by commas. Include document in the email
message You can prevent Ariba Network
from failing orders for
Leave attachments online and mailboxes that respond
do not include them in the automatically with an “Out of
cXML order Office” message. For more
page 34.
EDI Click the Click here... link to set Choose this method to receive
configuration options. change/cancel orders through
ANSI X12 or EDIFACT.

Ariba Network EDI
Fax Your fax number, which is Send a cover page with each Choose this method to receive
called from the United States. If fax change/cancel orders through
you are outside of the United your fax machine.
States, enter your fax number as Include the full PO in the fax
if you were dialling it from
outside of your country.
Blanket Purchase Orders

If you receive blanket purchase orders (BPOs) from your customers, you can choose your preferred routing
method. Choose one of the following routing methods.

Same as new None None Default
catalog orders

BPOs in your online Inbox
(requires you to log in to Ariba
Network to view).


cXML The https URL of your website. Leave attachments online and Choose this method to receive
Ariba Network does not display do not include them in the BPOs through cXML.
this URL to other customers or cXML order
suppliers.
Email Enter a single email address Attach cXML document in the Choose this method to receive
only—the address of your email message BPOs through email.
Internet mailbox. To route BPOs
to multiple addresses, enter the Include document in the email
address of an email alias. You message
might want to use this method to
ensure that BPOs are routed if Leave attachments online and
the primary order receiver is do not include them in the
absent. email message
Time Sheets
If you are a supplier of services and intend to receive time sheets from your customers for work completed,
choose your preferred routing method for time sheets.
Note: Time sheets are supported only in Ariba Buyer 8.2.

time sheets in your online Inbox
(requires you to log in to Ariba
Network to view).
Ariba Network does not display time sheets through cXML.
this URL to other customers or
suppliers.
only—the address of your email message time sheets through email.
Internet mailbox. To route time
sheets to multiple addresses, Include document in the email
enter the address of an email message
alias. You might want to use this
method to ensure that time
sheets are executed if the
primary order receiver is absent.
For information on working with collaboration requests (a request for collaboration on a proposal for
products or services), see the Ariba Network Transactions Guide.

Order Response Documents

You can generate order confirmations and ship notices manually or programmatically and send them to your
customers.
Use the cXML or EDI methods if you have an automated order management system that can send cXML or
EDI documents to Ariba Network. When Ariba Network receives these status documents, it applies the
information in them to the affected line items.
Note: If you have set the order confirmation status through cXML or EDI, you cannot subsequently update
the order confirmation status manually using the Create Confirmation button. If you have set the shipping
status through cXML or EDI, you can subsequently update the shipping status manually using the Create
Ship Notice button for that order.
Suppliers should ensure that they keep the source system up-to-date when they change their order shipping
status manually.

Online None None Choose this method to enable
manual line item status updates.
cXML None None Choose this method to accept

the following cXML fulfillment
status documents:
ConfirmationRequest
(purchase order confirmation)
ShipNoticeRequest (advance
ship notice)
EDI Click the Click here... link to None Choose this method to accept
configure EDI routing options. the following ANSI X12 or
See “Configuring EDI Routing EDIFACT fulfillment status
Options” on page 60 for details. documents:
routing for your account, you X12 855 (Purchase Order
receive orders in your online Acknowledgment)
Inbox. For information about X12 856 (Ship
EDI settings, see Chapter 3 in Notice/Manifest)
Ariba Network EDI EDIFACT DESADV (Despatch
Configuration Guide. Advice)
Your customers can see updated line item status by logging on to Ariba Network or by punching out to Ariba
Network from their procurement applications. Ariba Buyer 8.1 or later can automatically download order
confirmations and ship notices from Ariba Network.

Payment Remittances
When customers send you payment remittances, Ariba Network routes them according to the setting you
choose here. Choose the routing method that complements your workflow.

payment remittances in your
view).
Ariba Network does not display payment remittances through
this URL to customers or other cXML.
suppliers.
only—the address of your email message payment remittances through
Internet mailbox. To route email.
payment remittances to multiple Include document in the email
addresses, enter the address of message
an email alias. You might want
to use this method to ensure that
someone in your company has
access to payment remittances if
the primary order receiver is
absent.
EDI Click the Click here... link to set None Choose this method to receive
configuration options. payment remittances through
EDI.

Ariba Network EDI

Chapter 2 Configuring Your Account Routing Electronic Invoices
Routing Electronic Invoices

You can generate invoices manually or programmatically and route them to your customers. Use the cXML
or EDI methods if you have an automated order management system that can send cXML or EDI documents
to Ariba Network.
To learn more about routing methods, see “About Routing Methods” on page 34.
Note: To specify the routing method for outgoing documents, such as invoices, your account must be in
production mode.
W To select a routing method for invoices:

2 In the Electronic Invoice Routing section, click Configure.
3 Choose a routing method from the pull-down menu:

• Choose Online to enable manual invoice generation through the Invoice page.
• Choose cXML to accept cXML InvoiceDetailRequest documents.
• Choose EDI to accept either of the following invoice documents:
ANSI X12 810 (Invoice)
EDIFACT INVOIC (Invoice)
4 Click Save.
Note: You can use manually generate invoices online regardless of the settings in this section. For more
information, see Chapter 4 of the Ariba Network Transactions Guide.
When Ariba Network receives invoices, it creates an online invoice visible to both you and your customer.
Your customers can configure Ariba Network to route invoices to their procurement applications for
reconciliation and payment.
Specifying Policies for Invoices

Ariba Network’s invoice options let you specify whether you send invoices through Ariba Network and enter
information about your invoice process.
W To specify policies for invoices:

3 Expand the Extended Profile Settings and Information section.
4 Set options and enter text to describe your invoice document policies.
5 Click Save.
Specifying business policies is optional and used by buying organizations for informational purposes only—
it does not affect the way that Ariba Network functions.

Routing Electronic Invoices Chapter 2 Configuring Your Account
Invoice Archival Options

Ariba Network can archive your invoices in zip format and store it for three months. Indicate whether you
want to archive your Ariba Network invoices automatically every week, every two weeks, or every month.
For every invoice archival period you specify, Ariba Network waits for a 30 day period before it can start
archiving your invoices. A 30 day period is taken into consideration given an average time taken for an
invoice to complete the invoicing cycle.
If you want to archive your invoices without waiting for a 30 day period, then choose the “Archive Without
Delay” option. Ariba Network starts archiving invoices the next day after the invoice archival period ends.
For example, if you have specified the option, “Weekly” and clicked the Start button on December 12, the
start date for your invoice archival is Dec 12 and the end date of your invoice archival period is Dec 18. After
seven days (or on Dec 19), Ariba Network waits for a 30 day period and then archives invoices for the seven
day period (Weekly option – Dec 12-18) you specified.
The next period for invoice archival would start on December 19 for another seven days (if the “Weekly”
option is still specified).
Note: Regardless of the options (Weekly, Biweekly, or Monthly), Ariba Network waits for a period of 30 days
before scheduling the archival of the next set of invoices. If you do not want a 30 day delay before
scheduling the next archival period, select the “Archive Without Delay” option.
You can download your archived invoices from the Archived Invoices page in your Outbox or configure Ariba
Network to automatically deliver archived zip files (via HTTPS) as soon as they are available. The Archived
Invoices page is available only after you indicate how often you want Ariba Network to archive your
invoices and click Start.
Note: The zip files are not included in the Data Retention service.
W To archive your Ariba Network invoices:

3 In the Invoice Archival section, indicate how often you want Ariba Network to automatically archive your
invoices by clicking one of the following:
• Weekly
• Biweekly
• Monthly

Chapter 2 Configuring Your Account Routing Electronic Invoices
Note: If you choose any of the options, Ariba Network collects invoices for one month before posting the
first archive in your Outbox, so that any invoices that arrive just before the first period starts can be
included in the first archive.
4 Select Archive Without Delay if you do not want Ariba Network to wait for a 30 day period before archiving
the invoices.
5 Click Start.
You can change how frequently Ariba Network automatically archives your invoices at any time. Click
another invoice archival frequency and click Update Frequency. To stop Ariba Network from automatically
archiving your invoices, click Stop. You can also check the Invoice Archival section to see when the next
archive file will be available.
6 Click Save.
W To download archived Ariba Network invoices:

1 On the Home dashboard, click the Outbox tab.
The Invoices page appears.
2 Click Archived Invoices.
The Archived Invoices page appears.
3 Click Download in the row of archived invoices you want to save to your computer.
Ariba Network stores your archived invoices in zip format. Ariba Network automatically deletes archived
invoices from your account after three months.
Configuring Automatic Archived Invoice Delivery

You can enable automatic delivery of archived zip files (via HTTPS) as soon as they are available. You can
choose to use your own archiving solution (on your pre-configured web server), a separate e-archival
provider, or an Ariba partner service.
Regardless of whether your organization chooses to utilize the HTTPS web server option, archive invoice
files continue to be stored for up to three months in your Outbox.
Note: Ariba Customer Support assistance is required for those organizations who need to include old
invoices (created prior to AN49) in automatically delivered ZIP files.

Routing Electronic Invoices Chapter 2 Configuring Your Account
You can view information about automatic delivery attempts in the Delivery Status and Delivery Date columns
on the Archive Invoices page.
If a delivery attempt of an archive fails, then Ariba Network sends you an email notification explaining the
failure. As an alternative, you can check the status in the Delivery Failure Reason column of the Archive
Invoices page.
Consider the following before enabling automatic archived invoice deliver:

• You should be prepared to configure and maintain web servers to receive the files.
• You assume the responsibility of extracting the archive file from the data portion of the HTTP post request
and storing the archive appropriately on your file systems.
• Buyers must first enable you to submit online invoices.
W To set the automatic archive invoice delivery URL:

3 In the Invoice Archival section, indicate how often you want Ariba Network to automatically archive your
invoices by clicking one of the following:
• Weekly
• Biweekly
• Monthly
Note: If you choose any of the options, Ariba Network collects invoices for one month before posting the
first archive in your Outbox, so that any invoices that arrive just before the first period starts can be
included in the first archive.
4 Select Archive Without Delay if you do not want Ariba Network to wait for a 30 day period before archiving
the invoices.
5 Click Start.
6 In the Archive Delivery URL field, enter the URL you want Ariba to automatically deliver archived zip files
(via HTTPS) as soon as they are available.
7 Click Save.
About the Archive Zip File Contents

The archived invoice zip files sent by Ariba Network contain one or more of the following types of
information:
• Raw invoice data in cXML format
• A human-readable copy and invoice in PDF format (if your account is enabled for PDF invoices)
• A log text/history file that indicates key dates for invoice processing by Ariba Network, including signing
and verification-related events, start of processing at the receiver side, and approval and payment status.
• Any related attachment files
The zip file uses the same filename structure as the history file, status file, and attachments. These meta
attributes allow easy retrieval of stored/archived invoices and provide the following data:
• Invoice or credit memo date
• Buyer AN-ID / Supplier AN-ID (for the supplier download)

Chapter 2 Configuring Your Account Configuring Settlement Options
• Invoice or credit memo number

• CC’ed or invoice conversion (copy)
• From” and “To” countries (if the credit memo or invoice has been digitally signed)
Configuring Settlement Options

The Settlement section enables you to specify your company’s remittance addresses and associated payment
options.
Specifying Remittance Addresses and Payment Profiles

Your customers use your remittance addresses to send payment electronically and by mail. You can specify
multiple remittance addresses and payment method preferences. Ariba Network displays your remittance
address information under “Remit To” on generated invoices and in your company profile, which is visible
to customers.
You can facilitate payment receipt by including ACH or wire transfer information in your Ariba Network
account. Ariba Network includes this information on invoices you generate.
If you update your remittance address and ACH information, Ariba Network sends an ACH pre-notification
(pre-note) to your bank. A pre-note is a zero dollar transaction used to verify the accuracy of the bank
account information. The bank verifies the information in the pre-note and, if necessary, sends a notification
of change (NOC) to Ariba Network. In that case, Ariba updates the remittance information in your account
and sends you a notification informing you of the change. If the bank reports an error in the remittance
information, Ariba Network sends you a notification requesting you to correct the information.
Note: ACH payment is available in North America only, and your customers must invite you to use it.
W To add a remittance address:

2 In the Settlement section, click Configure.
3 Click Create in the EFT/Check Remittances section.

Configuring Settlement Options Chapter 2 Configuring Your Account
4 On the Create Remittance Address/Payment Info page, enter a complete mailing address.
5 In the Default field, indicate whether you want to designate this address as the default.
6 Assign remittance IDs for this address for each of your customers. They might ask you to assign IDs to
your addresses so they can refer to them uniquely. You can assign different IDs for each customer.
7 If you are setting up payment using ACH or wire transfers, click Include Bank Account Information in
invoices.
8 In the Payment Methods section, do the following:

a Choose a preferred payment method from the pull-down menu. The options are ACH (Automated
Clearing House), Check, Credit Card, and Wire.
b Enter information for each payment method you support. Your customers use this information when
they set up electronic payments.
A beneficiary bank is your primary bank. A corresponding bank is an intermediate bank that facilitates
international transactions.

c In the Credit Card field, indicate whether you accept credit card payments.
9 Click OK to create the remittance address and save payment method information.
10 Create a remittance entry for each type of payment you accept. A remittance address is required for each
entry.
11 Click Save to return to the Settlement page.
Granting Access to Credit Card Account Numbers

For security purposes, the account administrator can create or modify a user role that grants access to
complete credit card numbers. Users without the user role see masked credit card account numbers. For
example:
XXXXXXXXXXXX1234
Users whose roles have the Credit Card Number Access permission can view complete credit card numbers. For
information on creating a new user role that includes the Credit Card Number Access permission, see “Creating
Roles” on page 69. For information on modifying a user role to include the permission, see “Modifying
Roles” on page 71.

Configuring Settlement Options Chapter 2 Configuring Your Account
Setting PCard Options

Ariba Network lets you indicate whether you support PCards, and, if so, which PCard types you support. In
addition, you can provide detailed information for customers about your PCard support and about other
payment methods you support.
Note: Ghosted PCards are accounts that do not have a physical card; they are used by organizations to
process charges for corporate expenses. Ghosted PCard account numbers are usually communicated
between suppliers and their customers ahead of time, not within purchase orders.
W To specify PCard options:

1 In the Property Navigator. click Manage Profile.
3 In the Extended Profile Information section, click the expand arrow.
4 Set options and enter text to describe the payment options you support.
5 Click Save.
W To specify PCard Settlement Services and PCard Processing Notifications:

3 In the PCard Charge Methods section, click one or more charge methods. These determine the options
available when you charge PCards.
• Sale—This method is the simplest to use and is used by most suppliers. It performs card authorization
and settlement at the same time.
• Authorize/Settle—This method is a two-step process and is most often used by suppliers that provide
services, custom products, or expensive items. You authorize the charge, which is an approval from
American Express to charge the card for a specific amount .
• Credit—This method allows you to credit the card, which moves money from your account to the card.
You can credit only cards for which you have performed a sale or a settlement.
If you click more than one method, Ariba Network allows you to choose a method when you charge the
card.
This setting affects only the online payment request pages. .
4 In the PCard Processing Notifications section, click the notifications you want to receive.
Enter up to three email addresses or aliases per notification type. Separate multiple email addresses by
commas, for example:

alice@acme.com,barry@acme.com,carson@acme.com
5 Click Save.
Specifying business policies is optional and used by buying organizations for informational purposes only—
it does not affect the way that Ariba Network functions.

Working with Accelerated Payments Chapter 2 Configuring Your Account
Working with Accelerated Payments

Ariba Network enables you to view, accept, propose, and reject early payment offers.
W To view accelerated payments:

2 In the Accelerated Payments section, click Configure.
3 Use the links in the Actions column to view, accept, or reject early payment terms. You can also configure
the notifications Ariba Network sends you when customers propose early payment offers and standing
early payment terms offers.
You can also display this page using the Early Payment Terms section of the Quick Links panel on the
Home dashboard.
For more information on working with discount management, see the Ariba Network Transactions Guide.
Specifying Business Policies

Ariba Network enables you to provide business policy and implementation information to your current and
potential customers. Your customers use this information to learn how you do business so that they can
configure their procurement applications accordingly.
Note: Specifying business policies is optional and used by buying organizations for informational purposes
only—it does not affect the way that Ariba Network functions.
W To specify your business policies:

1 In the Property Navigator click Manage Profile.
3 Expand the Enhanced Profile Information section.
4 Select options and enter additional information where necessary to specify information about your
implementation time frames.
See the following sections for details about the business policy settings:
• “Specifying Your Implementation Time Frame” on page 53
• “Setting Shipping Address Options” on page 54
• “Specifying Policies for Returns and Credits” on page 54
• “Specifying Policies for cXML or EDI Order Request Documents” on page 54
• “Specifying Policies for Change and Cancel Orders” on page 55
• “Specifying Policies for Order Response Documents” on page 55
5 Click Save.
Specifying Your Implementation Time Frame

Ariba Network enables you to specify the length of time it takes your organization to integrate new
customers into your catalog creation and order processing systems. The information you enter helps
potential customers determine how quickly they can begin buying from you.

Chapter 2 Configuring Your Account Specifying Business Policies
Choose options and enter additional information where necessary to specify your implementation time
frame policies.
• Choose an option from the menu for the question How long does it take you to perform production….
• (Optional) Enter additional information about your implementation time in the text box.
• Choose an option from the menus for the questions on CIF catalogs.
• Click an answer to the question Do you provide a detailed supplier implementation guide?
• If so, indicate how to locate the guide by entering a contact name or URL.
Setting Shipping Address Options

Choose options and enter additional information where necessary to specify your shipping address policies.
• Indicate whether your order processing system can accommodate different Ship To addresses for line
items. Some buying organizations allow requisitioners to order items for employees at other locations.
• Indicate whether you accept drop ship addresses (ad hoc Ship To addresses without an associated address
identifier). Buying organizations usually assign unique IDs to their addresses; ad hoc addresses do not
have these IDs.
• (Optional) Enter additional information about how you process drop ship addresses.
Specifying Policies for Returns and Credits

Choose options and enter additional information where necessary to specify your policies for returns and
credits.
• Indicate whether you accept returned shipments.
• (Optional) Provide detailed information on your return policy, such as an address for return shipments, the
circumstances under which returns are accepted, and what supporting documentation customers must
send with return shipments.
• (Optional) Provide detailed information on your procedures so customers know what to provide and what
to expect, without having to contact your company directly. You might enter Return Merchandise
Authorization (RMA) contact information.
Specifying Policies for cXML or EDI Order Request Documents

You can specify your organization’s special requirements for the content or format of cXML OrderRequest
(purchase order) documents. For example, some suppliers, such as distributors and aggregators, require that
purchase orders identify the supplier of each line item.
Choose options and enter additional information where necessary to specify your order request document
requirements.
• If you receive purchase orders by cXML or EDI, indicate any specific requirements for cXML
OrderRequest documents sent by procurement applications. Include information such as required fields or
field length restrictions. For example, you might request that customers always include a Ship To address,
with no more than three street lines, and each address having fewer than 50 characters.
• Indicate whether you require customers to specify a SupplierID for each line item.

Specifying Catalog Capabilities Chapter 2 Configuring Your Account
Specifying Policies for Change and Cancel Orders

Change orders modify a previously sent purchase order. Cancel orders cancel a previously sent purchase
order. Change and cancel orders often require special processing, so not all suppliers accept them.
Choose options and enter additional information where necessary to specify your policies for change and
cancel orders.
• Indicate whether you accept change orders.
• Indicate whether you accept cancel orders.
• (Optional) Enter additional information about these policies.
Specifying Policies for Order Response Documents

Choose options and enter additional information where necessary to specify your policies for order response
documents. Indicate whether you send or plan to send:
• Order confirmations—messages that confirm or reject line items on received purchase orders
• Back order notifications
• Notifications of rejected orders
• Ship notices—messages that indicate when you shipped items and how they will be delivered
You can optionally provide additional information about your policies for order status updates and ship
notices. For example, if you provide order status updates through another means, you might indicate how
customers can access this information. Also, if you provide shipment information on a website, you might
want to give the URL.
You can send these messages through cXML or EDI, or generate them online from your account.
Specifying Catalog Capabilities

Ariba Network lets you enter information about your product and service catalog capabilities. Your
customers use this information to learn what to expect in your catalogs and to help configure their
procurement applications.
Specifying catalog capabilities is optional and used by buying organizations for informational purposes
only—it does not affect the way that Ariba Network functions.
For an overview of supported catalog formats, see the Ariba Network Catalog Administration Guide for
Suppliers. For information on creating catalogs, see the Ariba Catalog Format Reference.
W To specify catalog capabilities:

3 Expand the Extended Profile Information section.
4 Select options and enter additional information where necessary to specify information about your catalog
capabilities.
See the following sections for details:
• “Specifying General Catalog Capabilities” on page 56

Chapter 2 Configuring Your Account Specifying Catalog Capabilities
• “Specifying Catalog Classification Capabilities” on page 56

• “Specifying CIF Catalog Capabilities” on page 56
• “Specifying PunchOut Capabilities” on page 57
5 Click Save.
Specifying General Catalog Capabilities

Choose options and enter additional information to specify your catalog capabilities:
• Indicate whether you have published catalogs in Catalog Interchange Format (CIF), and which version of
CIF you support.
• Indicate whether you have published catalogs in cXML format.
• Indicate whether you have published PunchOut catalogs.
• Choose an option that indicates how frequently you update your catalogs.
Specifying Catalog Classification Capabilities

Choose options and enter additional information to specify details about your catalog content. Customers
use this information to prepare their procurement applications for your catalogs.
• Specify whether you support the United Nations Standard Products and Services Code (UNSPSC)
classification system.
Ariba Network uses ECCMA version 13.5 and UNSPSC version UNSPSC v9.0501. The UNSPSC codes
used in catalogs support version 13.5.
• If you support UNSPSC, indicate what level of classification you provide (how many digits).
• Indicate what other product classification schemes you support.
• Specify the unit of measure coding system you use to indicate how you package items. United Nations
Units of Measure (UN/UOM) is preferred.
• Click all the languages you use for item descriptions in your catalogs.
For information on providing catalogs in multiple languages, see the Ariba Catalog Format Reference.
Specifying CIF Catalog Capabilities

Choose options and enter additional information to specify details about your CIF catalogs.
• Click all of the CIF fields you include in your catalogs. For example, SupplierID, SupplierPartID.
• Specify whether your catalog updates are partial or complete.
For information on the CIF catalog format, see the Ariba Catalog Format Reference.

Configuring cXML and EDI Routing Options Chapter 2 Configuring Your Account
Specifying PunchOut Capabilities

Choose options and enter additional information to specify details about your cXML PunchOut site.
• Indicate whether it provides tailored, customer-specific content and pricing for each buying organization.
• Indicate whether items can be configured before ordering.
• Indicate whether the website contains extended product information or detailed specifications.
• Indicate whether the website offers real-time availability checks and pricing information.
• Indicate whether the website offers order status information.
• Provide information on how your site supports the PunchOutSetupRequest message. Your site can use the
SelectedItem element in PunchOutSetupRequest documents to display the appropriate subset of your
offerings. Procurement applications use the ItemID value from your PunchOut index catalog as the
SelectedItem. Without aisle-level PunchOut, users see your entire (store-level) offerings.
• Indicate whether your site supports aisle-level PunchOut.
• Indicate whether your site offers secure browsing through SSL (Secure Sockets Layer).
• Indicate what is required from a customer to authenticate a PunchOutSetupRequest message. For
example, you might require customers to provide their NetworkId and a more specific location ID in order
to provide customized content to a targeted purchasing division.
For information on implementing a PunchOut site, see the Ariba cXML Solutions Guide.
Configuring cXML and EDI Routing Options

If your organization supports cXML or EDI routing or if you support PunchOut, set additional parameters on
the Electronic Order Routing page.
Configuring cXML Routing Options

If you have a cXML-enabled application, set the following options in your Ariba Network account to
connect the two systems:
• Authentication method. You can select shared secret or digital certificate authentication. Ariba Network
and cXML-enabled applications (such as PunchOut websites) authenticate each cXML document they
receive to ensure that they are legitimate.
• PunchOutSetupRequest URL. This parameter enables your customers to connect to your cXML
PunchOut website. Use this field only if you have a PunchOut website and you do not support the cXML
Profile transaction.
• Profile URL. Ariba Network uses the cXML Profile transaction to obtain the URLs of services your
cXML application offers. Ariba Network sends a ProfileRequest when it needs to send a cXML
document. Your application responds with a ProfileResponse, which Ariba Network caches for 24 hours.
All applications that support cXML 1.1 or later should support the Profile transaction.
• Pricing Updates. This URL allows your customers to request updates on pricing and availability of your
Level 2 PunchOut catalog items. The procurement system sends the cXML PriceAvailabilityRequest to
this URL to check for updates. Your system responds with a cXML PriceAvailabilityResponse.
You can use the existing PunchOut site URL or create a custom URL that customers can punch in to
check the pricing and availability updates on the catalog items.

Chapter 2 Configuring Your Account Configuring cXML and EDI Routing Options
For more information about these options, see the Ariba cXML Solutions Guide.
W To set cXML routing options:

3 Click Configure cXML setup.
4 In the Authentication Method section, select an authentication method:

• Shared Secret. (Default) You enter a confidential text string (shared secret), and all cXML documents
passed between Ariba Network and your cXML application contain this shared secret for
authentication. Shared secrets are simple to set up, they are free, and they require little maintenance.
Your shared secret is different from your account password.
To change an existing shared secret, you must enter the previous value in the Old Shared Secret text box.
This extra step makes your shared secret more secure. You must also make the same change at your
cXML-enabled website.
If you forget your shared secret, Ariba Network Customer Support must reset it. Choose Contact Support
from the Help menu, and in the Support page set Category of Issue to “Reset Shared Secret” and click
Submit.
• Certificate. You purchase and maintain a digital certificate signed by a trusted certificate authority. Paste
the signed client certificate into the Certificate text box. Your website and Ariba Network use this
certificate for cXML authentication.
You can also use a backup digital certificate. Ariba Network uses the backup certificate if your primary
certificate becomes invalid. Backup certificates are useful when your primary certificate expires or
when you need to perform certificate maintenance.

Digital certificates require more setup steps, they cost money, and they expire over time. However, they
might be more compatible with your organization’s security strategy.
5 In the Profile URL section, enter the URL of the cXML-enabled application to which Ariba Network
sends the ProfileRequest. Specify a URL with an https prefix so communication is encrypted.
To identify your organization as “PunchOut-enabled” for buying organizations that are searching for
suppliers, you must also enter a value in the PunchOut Setup Request URL text box (see step 6).
Click Reset Profile to clear your cXML profile cached on Ariba Network. The next time Ariba Network
needs to send you a cXML document, it gets your cXML profile instead of using the cached profile,
which can be up to 24 hours old. This function is helpful when developing support for the Profile
transaction.
6 In the PunchOutSetupRequest section, enter the URL to which Ariba Network forwards cXML
PunchOutSetupRequest documents. Use a URL with an https prefix so communication is encrypted.
Entering the URL also identifies your organization as “PunchOut-enabled” for buying organizations
searching for suppliers.
7 In the Pricing Update section, choose an option to the enable the customer to receive pricing updates (for
Level 2 PunchOut items only).
Choose one of the following:
• Use the PunchOut Site URL. If you want to specify the same URL as the PunchOutSetUpRequest. Use a
URL with an https prefix so communication is encrypted.
• Custom URL. If you want to enter a specific URL for customers to punch in and view the pricing updates
for the catalog items.
8 Click OK.
For information about PunchOut catalogs or a list of the Ariba Network trusted certificate authorities, see the
Ariba cXML Solutions Guide.

Chapter 2 Configuring Your Account Configuring cXML and EDI Routing Options
Configuring EDI Routing Options

If you use EDI as a routing method, you must configure your Ariba Network account to communicate with
your EDI system.
W To set EDI routing options:

3 Select EDI for any document type.
4 Click the Click here for Configuration link. Ariba Network displays the EDI Routing Configuration page.

5 Fill out the top section of the page:
Field Description Example

Value Added Network The name of your EDI VAN Sterling
(VAN)
Interchange Control Number Interchange sequence start number. The default is 100. 123
6 Select the EDI standard you use: ANSI X12 or EDIFACT.
7 Fill in the configuration fields for the EDI standard you select. Do not leave any fields blank unless they
are optional.
ANSI X12

Application (GS) ID The ID of your relationship. Used in GS03 (application 942888710
receiver ID)
Functional Group Control Functional group sequence start number. The default is 456
Number 100.
Interchange (ISA) Qualifier The domain of the ISA Identifier 01 -DUNS
(Dun & Bradstreet)
Interchange (ISA) Identifier The ID your VAN uses for your mailbox 942888710
EDIFACT

Syntax Identifier The character encoding required for your locale and your UNOC-ISO
catalogs. 8859-1:
Latin alphabet
Interchange ID The ID your VAN uses for your mailbox. 942888710
Interchange Qualifier The domain of the Interchange ID 1 -DUNS

(Dun & Bradstreet)
Routing Address (Optional) Your destination application. ORDERENTRY
8 Enter an email address for receiving warning and failed routing notifications. Enter only one email
address. Click Send notification if outgoing documents are undeliverable or FAs are overdue to enable these
notifications.
9 Click Submit.
Whenever you make changes to the EDI Configuration page, you must send an EDI interconnect request to
Ariba Network Customer Support.
Until Ariba activates EDI order routing for your account, you receive orders in your online Inbox.
For Ariba Network ANSI X12 or EDIFACT mappings, see the EDI documents on the Help@Ariba website.

Chapter 2 Configuring Your Account Updating Your Customer-Requested Profile
Updating Your Customer-Requested Profile

Buying organizations that want to collect additional information about their suppliers can create customized
profile pages and require their suppliers to complete them. If your organization has a trading relationship
with a customer that requires a customized profile, you complete the pages initially during the registration or
relationship establishment process. You can update the profile values at any time.
If one or more of your customers requires a customized profile, Ariba Network displays a
Customer-Requested Profile section on the Profile Configuration page. If none of your customers requires a
customized profile, the link does not appear.
W To update your customer-requested profile:

2 In the Customer-Requested Profile section, click Configure.
3 Click the name of the customer whose customized profile you want to update. Ariba Network displays a
custom profile page.
4 Enter the requested information (required fields are marked with an asterisk) and click Next.
5 On the final custom profile page, click Submit.

Updating Your Customer-Requested Profile Chapter 2 Configuring Your Account

Chapter 3 Managing Roles and Users
• “About Roles and Users” on page 63

• “How Users Access Ariba Network” on page 68
• “Creating Roles” on page 69
• “Modifying Roles” on page 71
• “Deleting Roles” on page 71
• “Creating Users” on page 72
• “Changing User Roles and Resetting Passwords” on page 73
• “Reassigning User Logins” on page 73
• “Exposing User Accounts to Sourcing Customers” on page 74
• “Deleting Users” on page 74
• “Transferring Administration Ownership” on page 75
About Roles and Users

A role defines the tasks that a user assigned to the role is permitted to perform in Ariba Network. Each role
has a unique name and set of associated permissions that specify what users who are assigned to the role can
see and do in Ariba Network. The user assigned to the Administrator role (the “administrator”) creates roles
and assigns them when adding users to the system. A role can be assigned to any number of users.
The Ariba Network administrator creates the roles that are appropriate for your organization and selects the
associated permissions. For example, the Administrator might create an Invoice Generator role for
individuals who are responsible for monitoring your online Inbox for incoming purchase orders and
generating electronic invoices for them.
A user is a username/password that a single individual at your organization enters when logging into Ariba
Network. Each user is assigned to a particular role. An Ariba Network user’s role typically corresponds to
his or her functional role in your organization. For example, the Administrator might create a user account
for the person who is responsible for generating paper invoices from purchase orders and assign that user to
the Invoice Generator role.
For more information, see “How Users Access Ariba Network” on page 68.
About the Administrator Role

After you complete registration, Ariba Network creates a single default role named Administrator. The
Administrator role is automatically linked to the username and login that you entered during registration.
The Administrator role should be assigned to the individual at your organization who is responsible for
setting configuration options, managing customer relationships, subscribing to services, and maintaining the
account over time. The Administrator serves as the primary point of contact for users with questions or
problems.

About Roles and Users Chapter 3 Managing Roles and Users
Note: Only one Ariba Network user can be assigned to the Administrator role. You cannot modify this role or
assign it to another user. The administrator is the only user who can add, modify, and delete users.
Administrators can also reset passwords.
As the Ariba Network administrator, you control who can log in to your organization’s Ariba Network
account and which areas of the service each user can access. To do this, you create roles, which include one
or more permissions that grant access to specific functionality, add users to the system, and assign users to
roles.
As a best practice, plan your approach to roles and create roles that reflect the way your company does
business to prevent confusion for your account users and maximize the efficiency of your team once roles
are in place. See “Creating Roles” on page 69 for instructions on creating roles and selecting permissions.
For instructions on transferring ownership of an administrator account, see “Transferring Administration

Ownership” on page 75.
About Predefined Roles

Predefined roles are visible only in accounts that were created before roles and permissions were introduced
on Ariba Network. If you registered with Ariba Network after roles and permissions were implemented,
Administrator is the only predefined role.
To minimize disruption to older supplier accounts, Ariba Network provides a small set of predefined roles to
be used as templates for custom roles. Ariba Network assigned the Full Access role to all preexisting users
when it introduced roles and permissions. Administrators for older supplier accounts should review the
predefined roles and their permissions and consider using them as the basis for custom roles.
The predefined roles are listed in the following table:
This role… Grants a user access to…

Administrator All areas of the primary account, including Administration > Users and test account
management
Customer Relationship Administration> Customer Relationships

Manager Administration > Customer Contacts
Administration > Configuration > Email Notifications
Administration > Configuration > Basic Profile > Company Information
Catalog Manager Catalogs
Full Access All areas of Ariba Network, except areas that are reserved for administrators and new
permissions added since roles and permissions were first introduced
Order Manager Inbox

Outbox
Outbox > Invoices, if customers allow suppliers to send them
Administration > Configuration > Electronic Order Routing > cXML Setup
Administration > Configuration > Email Notifications (transaction-related notifications)

Chapter 3 Managing Roles and Users About Roles and Users
About Permissions
A permission grants access to a certain area of the Ariba Network user interface. Each role includes one or
more permissions. For example, the Inbox Access permission grants access to the Inbox and the
functionality of the Inbox. Any user who is assigned a role that includes the Inbox Access permission can
access the Inbox.
The following table lists each permission you can assign to a user role. The right-hand column briefly
describes what each permission enables a user to do and specifies the area in your Ariba Network account to
which the permission grants access. The list does not include User Administration and Test Account
Administration, which are visible to administrators only.
The permissions that are available to you in Ariba Network depend on whether your account is in preview or
production mode. Only a subset of permissions is available in preview accounts. For more information, see
the Ariba Network Getting Started Guide.
Note: The table below is organized alphabetically by permission name. Ariba Network lists permissions on
the Permissions page.
This permission… Enables a user to…

Account Hierarchy Manage links to child accounts and sign on to child accounts to manage Ariba Network
Administration services. Grants access to this area:
Administration > Account Hierarchy
To use the Link Account feature, you must either be an account administrator or have
the Account Hierarchy Administration permission.
Auction Receivables View and select approved invoices for auction. Enables the Select for Auction button on
the Early Payment and Auction > Eligible for Auction tab or on the invoice detail page.
Allows users to review invoice auction progress on the Sent to Auction and Auction tabs
in the Early Payment and Auction page. Enables the
Requires the Inbox Access and Outbox Access permission.
Note: You must be a registered user with the auction service provider to be able to select
and transmit invoices to them.
Catalog Management Set up and manage catalog-related activities. Grants access to this area:
Catalogs
Child Account Access Sign on to child accounts to manage Ariba Network services. Grants access to this area:
Administration > Account Hierarchy

Company Information Review and update company profile information, including the company address,
company description, classifications, website URLs, and the profile visibility option.
Grants access to this area:
Administration > Configuration > Basic Profile > Company Information

Contact Administration Set up and maintain company-wide and customer-specific contact assignments. Grants
access to this area:
Administration > Customer Contacts

About Roles and Users Chapter 3 Managing Roles and Users

Contract Access Access the Ariba Buyer contracts site for customers that support it, and review contracts
and create invoices against contracts. Grants access to this area:
Inbox > Contracts
To assign this permission, you must also assign the Inbox Access permission.
Credit Card Number Access View complete PCard account numbers on purchase orders. Users without this
permission see masked account numbers.
This permission is available to the administrator account if the organization is enabled

for payment. If you created roles before your account was enabled for payment, you can
revise roles and add this permission.
For increased security on Ariba Network, users with this permission are required to
change their password every 90 days.
Customer Administration Manage customer relationships. Grants access to this area:
Administration > Customer Relationships

cXML Configuration Configure your account for cXML transactions, including specifying the cXML version
you support, your authentication method, profile URL, PunchOutSetupRequest URL,
and pricing updates. Grants access to this area:
Administration > Configuration > Electronic Order Routing > cXML Setup
Inbox Access View and search for documents in the Inbox and take actions based on your role. This
includes reviewing purchase orders, generating one-time purchase order reports,
creating order confirmations and ship notices, reviewing Inbox notifications, and
downloading transaction audit reports. Grants access to this area:
Inbox
Invoice Generation Create invoices against purchase orders routed to Ariba Network, against purchase
orders not routed to Ariba Network, and/or against contracts. Customers can enable any
or all of these invoicing types. Grants access to this area:
Outbox > Invoices
A user assigned to this role must also have a relationship with a customer that accepts
invoices. To assign this permission, you must also assign the Inbox Access and Outbox
Access permissions.
Invoice Report Create, delete, modify, run, and download invoice reports. Grants access to this area:
Administration
Reports (invoice report type only)
Outbox Access View and search for documents in the Outbox and take actions based on your role. This
includes reviewing invoices including invoices eligible for auction, canceling invoices,
generating one-time invoice reports, and searching for specific invoices. Grants access
to this area:
Outbox
Participate in Supplier Respond to postings on Ariba Network Discovery.

Discovery Postings
Payment Activities View payments in your Inbox. Grants access to this area:
Inbox: Early Payment Offers, Scheduled Payments, Remittances

Chapter 3 Managing Roles and Users About Roles and Users

Payment Profile Manage your organization’s remittance addresses and associated payment profiles.
Grants access to these areas:
Administration > Configuration > Settlement > EFT/Check Remittances
Premium Membership and View, subscribe, and manage your organization’s Business, Integrated, or Enterprise
Services Management Package Membership, Data Retention, Supplier Technical Support (STS), and
eSignature subscriptions. Grants access to these areas:
Manage Services > My Services

Manage Services > Payment Methods
Manage Services > Billing
Purchase Order Report Create, delete, modify, run, and download purchase order, and order summary reports.
Administration Grants access to this area:
Reports (purchase order, and order summary report types only)
Routing Overrides Override document routing method settings for incoming documents by customer or
customer group. (For Business, Integrated, and Enterprise Package members only.)
Administration > Customer Relationships (Override Routing option only)
To assign this permission, you must also assign the Customer Administration
permission.
Supplier Discount Accept and reject early payment offers and define early payment requests. Grants access
Management Program to this area:
Administrator
Administration > Configuration > Accelerated Payments
Inbox > Early Payments and Auctions
Enables the Early Payment Terms links on the Quick Link panel.
Requires Inbox Access and Outbox Access permission.
Supplier Treasury Agent Displays the Early Payment content item on the Home page if the Supplier Discount
Management Program Administrator permission is also enabled. Requires Inbox Access
and Outbox Access permission.
Tax Book Report Create, delete, modify, run, and download tax book reports. Grants access to this area:
Administration
Reports (Tax Book report type only)
Time Sheet Management View time sheets in your online Inbox. Grants access to this area:
Inbox (view time sheets only)
Time Sheet Report Create, delete, modify, run, and download time sheet reports. Grants access to this area:
Administration
Reports (Time Sheet report type only)
Transaction Configuration Configure the account for electronic transactions. This includes specifying requirements
and/or preferences for routing and responding to purchase orders, order request
messages, cancel orders, order response documents, and invoices. Grants access to these
areas:
Administration > Configuration > Electronic Order Routing

Administration > Configuration > Electronic Invoice Routing

How Users Access Ariba Network Chapter 3 Managing Roles and Users
You can view the list of available permissions while creating a role. See “Creating Roles” on page 69.
All users have access to a Personal Profile page, in the Administration > Profile Configuration area. The
permissions described here provide additional access to areas of Ariba Network.
How Users Access Ariba Network

A user is an Ariba Network login (username and password) that enables an individual in your organization
to log in to your account. The administrator adds users to the Ariba Network account and assigns each user
exactly one role, which typically corresponds to the user’s real-world job responsibilities. For example, the
administrator might add a user login for the person who generates paper invoices from purchase orders in
your organization and assign that user to the Invoice Generator role. See “Creating Users” on page 72 for
instructions on adding user logins.
Best Practices in Managing User Accounts

When the administrator of an Ariba Network account creates users and assigns roles, it is mandatory that the
administrator assigns a unique user name with an appropriate assigned role for each individual who needs to
access the account. Users must not share their user name or password with other users. This is important for
Ariba and your company in managing data privacy and integrity on Ariba Network.
For security, account administrators and users who have PCard access but are not the PCard owner are
required to update their password every 90 days. As a best practice, users should not share their secret
question and secret answer.
To ensure your organization and users have secure accounts on Ariba Network:
• Create individual user accounts for different roles in the organization. By default, add one role per user.
User can have multiple related roles, depending on the tasks assigned to the user.
For more information, see “Creating Roles” on page 69.
How Roles Control User Interface Access

Every user can see the Personal Profile page (in the Administration > Profile Configuration area), which contains
basic contact information and a preferred language setting for that specific user. The only other areas that a
user can see are those allowed by their role permissions. For example, if the administrator created a role that
included the Company Information permission, a user assigned to that role could see only the Basic Profile,
Enhanced Profile, and Email Notifications areas of their Ariba Network account.
While users can update their own personal information, the administrator is responsible for overall user
maintenance, which includes deleting users or reassigning user logins when individuals leave the company,
and resetting user passwords. See “Reassigning User Logins” on page 73, “Deleting Users” on page 74, and
“Changing User Roles and Resetting Passwords” on page 73.

Chapter 3 Managing Roles and Users Creating Roles
Creating Roles
Before creating your first role, you might want to review the list of permissions. This list is useful for
planning your approach to roles. Some companies create broadly defined roles that include all or most of the
available permissions, while others create specialized roles that include narrow sets of permissions. By
planning your approach to roles, you can prevent confusion for your account users, and maximize the
efficiency of your team after roles are in place.
W To create a role:
1 On the Home dashboard, click the Administration tab.
The Users page appears.

Creating Roles Chapter 3 Managing Roles and Users
2 In the Manage Roles section, click Create Role.
3 Enter a distinctive name for the role.
4 (Optional) Enter a description to record your intentions for this role. Descriptions can be very useful later,
if you want to review or revise the structure of your roles.
5 Click a check box next to one or more permissions for the new role. Each role must have at least one
permission. Ariba Network does not display the administrator-specific permissions in the list. For more
information on permissions, see “About Permissions” on page 65.
6 Click Save. Ariba Network creates the role and returns you to the Users page.
You assign roles when you create users. For instructions, see “Creating Users” on page 72.
Ariba Network does not notify users of changes to roles. You might want to inform users before making
changes.

Chapter 3 Managing Roles and Users Modifying Roles
Modifying Roles
W To modify a role:
Ariba Network displays the Users page.
2 In the Manage Roles section, click Edit for the role you want to update.
Ariba Network displays the Edit Role page.
3 Update the role name, description, and/or assigned permissions.
4 Click Save.
Ariba Network applies your changes to all users assigned to the role. Changes will take effect for each user
at their next login.
Ariba Network does not notify users of changes to roles. You might want to inform users before making
changes.
Deleting Roles
You can delete roles that you create for testing purposes or that are no longer used. Before you can delete a
role, you must reassign any users who are associated with it.
W To reassign users:
2 In the Manage Users section, Ariba Network displays a list of all account users.
3 Find a user in the list whose Role Assigned column contains the role you want to delete.
4 Click Edit for that user.

5 Click a different role in the Role Assignment section.
6 Click Save. Ariba Network displays the Users page.
7 Repeat steps 3-6 for each user assigned the role to be deleted.
W To delete a role:
2 In the Manager Roles section, click Delete in the Actions column for the role you want to remove.
3 Review the information displayed, and click OK to delete the role or Cancel to cancel the operation.
Ariba Network deletes the role and returns to the Users page.
Ariba Network does not notify users of changes to roles. You might want to inform users about role changes
that affect them.

Creating Users Chapter 3 Managing Roles and Users
Creating Users
You create one user for each employee who will perform tasks on Ariba Network. If an employee leaves
your company or changes jobs, and no longer uses the Ariba Network account, you can delete the user. You
must be the account administrator to create users.
Note: You can add up to 250 users to your Ariba Network account.
W To create a user:
Ariba Network displays the Users page, which lists any existing users. You can view details, edit, or
delete a user by clicking a link in the Actions column.
2 Click Create User.
3 Enter a username, email address, first and last name, and optionally a phone number for this user. When
users create transaction audit reports or submit documents such as invoices, order confirmations, and ship
notices, Ariba Network captures the user’s first and last name, so ensure that these values are correct.
4 Select a role in the Role Assignment section.
5 Click Save.
After you create a user, Ariba Network sends an email message to that user with a randomly-generated
password and a link to Ariba Network. New users should log in and change the password to something they
can remember.
Remind users to store their usernames and passwords in a safe place. Users who forget their username or
passwords can go to the login page, click Forgot Username? or Forgot Password?, and follow the instructions
for regaining access to their account. Administrators can also reset passwords, as described in the following
section.
Best Practices For Creating Ariba Discovery User Accounts

If you create user accounts for employees who will only perform tasks on Ariba Discovery, it is important to
keep in mind that profile maintenance is a key part of having an Ariba Discovery account. In addition to the
Participate in Supplier Discovery Postings permission, it is a best practice to assign the Company Information
permission to your Ariba Discovery user accounts roles.

Chapter 3 Managing Roles and Users Changing User Roles and Resetting Passwords
Changing User Roles and Resetting Passwords

You can select a different role for an existing user or reset his or her password.
All users should store their username and password (login information) in a safe place. Users can forget their
login information if they do not log in to Ariba Network regularly. Ariba Network provides a secure and
quick way for users to recover login information and reset passwords.
W To change a user’s role or reset the password:

2 In the Manage Users section, click Edit for the user whose password you want to reset.
3 On the Edit User page, do one of the following:
• To change a user’s role, select a different role in the Role Assignment section and click Save.
• To reset the user’s password, click Reset Password.
Ariba Network returns to the Users page.
If you reset the user’s password, Ariba Network sends an email to the user containing a new
randomly-generated password. The password update takes effect immediately.
Alternatively, you can instruct the user to click Forgot Password? on the Ariba Network login page. After a
user submits a username, Ariba Network Customer Support sends the user an email containing a link to
create a new password and log in.
Reassigning User Logins

When an employee leaves the company or changes jobs, and no longer uses the Ariba Network account in
their name, you should either delete the user or reassign the user’s login to another individual. If you
reassign the login, you retain the user’s setup and data.
W To reassign a user login:

1 Log in using the user’s username and password.
If you do not know the password, contact Ariba Network Customer Support by choosing Contact Support
from the Help menu on the masthead.
3 In the Personal Profile section, click Edit Configuration.
4 Change the username and password and optionally other information.
5 Click Save.
If the user whose login you are reassigning was managing services, ensure that you assign the responsibility
of managing subscriptions and their associated credit cards to another user. For more information on
services, see “Managing Services” on page 95. If the user was receiving notifications, ensure that you
configure the notifications to be sent to another user.

Exposing User Accounts to Sourcing Customers Chapter 3 Managing Roles and Users
Exposing User Accounts to Sourcing Customers

By default, your supplier user accounts are not visible to or searchable by your customers. If you participate
in sourcing events, you can provide account visibility so that your customers can pre-approve the user
accounts for PunchIn. This feature facilitates account creation for your customer. You can hide any exposed
account at any time.
W To expose or hide a user account:

The Users page appears.
2 Click the check box next to the accounts you want to expose.
3 Click Expose To Customer or Hide From Customer.
4 Click OK.
Deleting Users
W To delete a user:
1 If the user has catalogs:
a Log in using the user’s username and password.

If you do not have the user’s password, contact Ariba Network Customer Support.
b Save valid copies of the catalogs to your computer or in your backend system.
c Delete all catalogs from the account.
3 In the Manage Users section, click Delete for the user you want to delete.
4 Click OK.
Ariba Network deletes the account and refreshes the page content. It does not maintain a record of deleted
users.
To facilitate deleting users with catalogs, you might want to track storage of catalogs outside of your Ariba
Network account and ensure you have a current record of login information for users with catalog
permissions.
Notes:
• If you delete a user who has uploaded catalogs to Ariba Network, the catalogs are not deleted. Instead, the
account administrator becomes the catalog creator and point of contact for the catalogs.
• User deletion is permanent, and no record of deleted users is retained. You cannot recover deleted users.

Chapter 3 Managing Roles and Users Transferring Administration Ownership
Transferring Administration Ownership

If necessary, the current account administrator can reassign ownership of the Ariba Network account to
another person. To transfer ownership of the Ariba Network account, the current administrator can log in and
update the account as described in this section. The new administrator then needs to contact Ariba Customer
Support and request a new password for the account.
W To update company information:

3 In the Main Email text box, enter the email address of the new administrator.
4 Continue to the next procedure.
W To reassign the account administrator:

1 Scroll down to the User Account Information section.
2 Update as much administrator information as necessary.

For example, the new administrator could update the username, email address, password, secret question
and secret answer, name, address, and phone number information.
3 Click Save.
W To reassign the account notifications:

1 On the Profile Configuration page, locate the Email Notifications section and click Edit Configuration.
2 Change the email address for each notification type.
3 Click Save.

Ariba Network returns to the Profile Configuration page.
5 Click Done.

Transferring Administration Ownership Chapter 3 Managing Roles and Users

Chapter 4 Managing Customer Relationships
• “About Customer Relationships” on page 77

• “Accepting Relationship Requests” on page 80
• “Rejecting Relationship Requests” on page 80
• “About Potential Relationships” on page 81
• “Managing Groups (Business, Integrated, and Enterprise Package Members Only)” on page 82
• “Overriding Routing (Business, Integrated, and Enterprise Package Members Only)” on page 84
• “Managing cXML/EDI Transformations” on page 85
• “Viewing Invoicing and Purchase Order Rules” on page 86
• “Viewing Catalog Validation Preferences” on page 87
About Customer Relationships

Buying organizations search supplier profiles on Ariba Network to find new suppliers and send relationship
requests to the ones they want to do business with. For information on how buying organizations and
suppliers connect, see the Ariba Network Getting Started Guide.
To begin transacting business with a customer on Ariba Network, you must establish a relationship with that
organization. As a supplier who receives a relationship request, you can either accept or reject it. When you
accept a relationship request, Ariba Network automatically establishes your relationship with that buying
organization, which then becomes your customer.
This two-step process ensures that buying organizations are not inundated with catalogs, and that suppliers’
product/service content is treated confidentially. It also permits suppliers to accept only those relationships
they are prepared to pursue. For example, suppliers might want to configure their back-end systems to
receive orders before customers begin sending orders.

About Customer Relationships Chapter 4 Managing Customer Relationships
Current and Pending Relationships

To access information about your customer relationships, click Customer Relationships in the Administration
tab on your Home dashboard.
In the Customer Relationships page, you can:

• Review your relationship requests
• Review profile information for customers that have sent you relationship requests
• Accept requests from buying organizations you want to transact with
• Specify how you want to receive customer relationship requests
• Review your catalog validation preferences
By default, Ariba Network sets up new accounts to accept relationship requests automatically. This makes it
easy for new suppliers to establish trading relationships and begin transacting on Ariba Network. You can
configure your account to handle customer relationship requests as follows:

Chapter 4 Managing Customer Relationships About Customer Relationships
Setting Result
Automatically accept all relationship requests (Default) Ariba Network displays all new relationship requests in the
Current section.
Manually review all relationship requests Ariba Network displays all new relationship requests in the Pending
section.
Buying organizations can create customized profile pages to collect additional information about their
suppliers. When you approve a request from a buying organization that requires a customized profile, Ariba
Network automatically displays the custom pages that you must complete.
Rejected Requests
The Rejected section of the Customer Relationships page includes buying organizations whose relationship
requests you have rejected or with which you have terminated a relationship. For more information, see
“Rejecting Relationship Requests” on page 80.
Suspended Relationships
If your account has been suspended, Ariba Network displays your current relationships in the Suspended
section of the Customer Relationships page. This section appears only if your account is suspended.

Accepting Relationship Requests Chapter 4 Managing Customer Relationships
While your account is suspended you cannot transact with customers with which you have chargeable
relationships, and you no longer have access to Business, Integrated, and Enterprise Package Membership
features, such as customer groups and routing overrides. For detailed information on suspended accounts
and how to restore a suspended account, see “About Account Suspension” on page 105.
Note: If your chargeable customer pays the fee for that relationship, Ariba Network displays the customer in
the Current section and you can continue to transact with the customer.
Accepting Relationship Requests

Before you can receive purchase orders from a customer, the customer must send a relationship request and
you must accept it. Your Ariba Network account cannot accept purchase orders from a pending or rejected
customer. You can accept requests from new, potential customers, but you cannot approve a relationship
request you previously rejected.
W To accept a relationship request:

1 In the Administration tab on the Home dashboard, click Customer Relationships.
2 Select a customer in the Pending section.
3 Click Approve.
4 Click Submit.
Ariba Network moves the customer to the Current section of the page and sends a notification about the
approval to both you and the customer. Your Ariba Network account can now receive purchase orders from
this customer.
Buying organizations can create custom profile pages to collect additional information about their suppliers.
If you establish a relationship with a buying organization that requires a customized profile, Ariba Network
sends you an email that indicates the relationship has been established and instructs you to log in and
complete the customized profile. See “Updating Your Customer-Requested Profile” on page 63 for
instructions.
Business, Integrated, and Enterprise Package members can customize purchase order routing and cXML
document transformation options for each customer or customer group. See “Overriding Routing (Business,
Integrated, and Enterprise Package Members Only)” on page 84.
Rejecting Relationship Requests

You can reject a relationship request from a buying organization or terminate a relationship with a current
customer. Your Ariba Network account cannot receive purchase orders from a rejected buying organization.
W To reject a relationship request or current partner:

2 Select a buying organization in the Pending or Current section of the page.
3 Click Reject. Ariba Network moves the buying organization to the Rejected section of the page.
Ariba Network sends a notification about the rejection to you and the buying organization.

Chapter 4 Managing Customer Relationships About Potential Relationships
About Potential Relationships

Buying organizations can post projects at any time that allow suppliers to respond with a trading relationship
request. The Alerts and Messages content item indicates when these projects are posted.
You can view only those projects from buying organizations that you do not already have a trading
relationship with on Ariba Network.
You can respond if you meet the buying organization’s requirements or if you indicate the buying
organization is a current customer, but not through Ariba Network. After reviewing your request, the buying
organization can accept or decline it.
The following overview describes the process:

1 The buying organization sends a project invitation specifying the criteria they require from suppliers. A
link appears in the Alerts and Messages content item.
2 If you match the requirements, you can request a relationship with the buying organization and provide
information about your organization.
3 The buying organization reviews your request and either accepts or declines it. If the buying organization
accepts, Ariba Network creates a trading relationship and you can start transacting with the buying
organization.
Viewing Potential Relationship Requests

W To view a project:
1 Click the Administration tab.
2 Click Customer Relationships.
3 Click the Potential Relationships tab.

Ariba Network displays a list of buying organizations with current projects.
4 Click the name of a buying organization and then click View Project to view the details and request a
trading relationship.

Managing Groups (Business, Integrated, and Enterprise Package Members Only) Chapter 4 Managing Customer Relation-
ships
Note: You can view projects only for customers that do not have a trading relationship with you.
Requesting Trading Relationship Requests

W To request a trading relationship with a buying organization:
1 Click the Administration tab.
2 Click Customer Relationships.
3 Click the Potential Relationships tab.

Ariba Network displays a list of buying organizations that want to receive trading relationship requests
from suppliers.
4 Click the name of a buying organization or click View Project in the Action column.
Ariba Network displays the Supplier Self-Nomination wizard.
5 Enter details about your organization and specify your notification preferences.
6 Click Next.
7 Review the profile details and do one of the following:

• Click Submit to send a trading relationship request.
• Click Save as Draft if you want to update your profile details and then submit the request. Ariba
Network saves the changes, and you can return to the request later.
Managing Groups (Business, Integrated, and Enterprise

Package Members Only)
Ariba Network enables you to group customers by shared attributes to facilitate customer relationship
management. Creating customer groups allows you to override default order routing for multiple customers
simultaneously and simplify catalog publishing and distribution.
For example, you might group companies by geographic region, by buying habits, or by industries that
require specialized catalogs.
Creating Groups
W To create customer groups:
Note: Business, Integrated, and Enterprise Package Members with suspended accounts (see “About
Account Suspension” on page 105) and Basic Members cannot see the My Groups section in the Customer
Relationships page.
Ariba Network displays the Customer Relationships page, which shows Pending, Current, and Rejected
requests and customer groups. You can create groups of current customers only.

Chapter 4 Managing Customer Relationships Managing Groups (Business, Integrated, and Enterprise Package Members
Only)
2 Click Create in the My Groups section.
3 Enter a group name and a brief description.
Note: Only you can see customer groups—they are not visible to your customers.
4 Select the customers you want to add to this group.
5 Click Submit.
Ariba Network displays the new group in the My Groups section. See “Modifying Customer Groups” on
page 83.
Modifying Customer Groups

You can modify an existing group’s name or description and select different members. You cannot add
pending or rejected customers to your groups.
W To modify a customer group:

Note: Business, Integrated, and Enterprise Package members with suspended accounts (see “About
Account Suspension” on page 105) and Basic Members cannot see the My Groups section in the Customer
Relationships page.
2 Click a customer group name. Ariba Network displays the Customer Group page, which displays the
group’s name, description, and current members.
3 If required, modify the customer name or description.
4 To remove members from the group, select them in the Members list and click Remove.
5 To add members to the group, select them in the Select Members list and click Add.

Overriding Routing (Business, Integrated, and Enterprise Package Members Only) Chapter 4 Managing Customer Relation-
ships
6 Click Submit to save your changes and return to the Customer Relationships page.
You can publish custom catalogs for any group. For more information, see the Ariba Network Catalog
Administration Guide for Suppliers.
Overriding Routing (Business, Integrated, and Enterprise

Package Members Only)
Ariba Network enables you to override the default routing settings for incoming documents by customer or
customer group. To override routing options, you must be the account administrator or have the Routing
Overrides permission. For information on permissions, see “About Permissions” on page 65.
The ability to override routing options is available only to Business, Integrated, and Enterprise Package
members. Basic members cannot see Override Routing links in the Customer Relationships page. For more
information on these membership programs, see “Supplier Membership Levels” on page 13.
About Routing Overrides

You can apply overrides for any business or technical reason. The following examples illustrate useful
business scenarios for routing overrides:
• To route purchase orders to regional fulfillment centers. If you have multiple fulfillment centers, you
can route purchase orders to the one appropriate for each of your customers. For example, you could
configure your account so orders from your customers in New York route through cXML to a fulfillment
center in New York, and all other orders route through fax to a fulfillment center in Chicago. You might
have multiple fulfillment centers because you have operations in different geographic locations, business
units assigned to specific customers, or account representatives who fill purchase orders for specific
customers.
• To temporarily use the online Inbox. You can turn off document routing so that purchase orders from
specific customers go to your online Inbox. You might want to temporarily use your online Inbox if:
• You have new customers but you have not yet configured your order-receiving system to process orders
from them.
• You have problems processing documents from specific customers.
• You do not want documents to be sent to your automated order receiving system for some other reason.
Routing Overrides and Suspended Accounts

If Ariba Network suspends your Business, Integrated, or Enterprise Package member account, you can no
longer see the Override Routing link in the Customer Relationships page and cannot set new or modify
existing routing overrides. After you resolve the payment issue that resulted in account suspension, Ariba
Network automatically restores your routing overrides.
Note: If a customer with which you have a chargeable relationship pays the fee for that relationship, you can
continue to transact with the customer even though Ariba Network has suspended your account. If you have
routing overrides set for that customer, however, Ariba Network reverts to the default routing method.
This might affect your ability to receive documents from the customer.

Chapter 4 Managing Customer Relationships Managing cXML/EDI Transformations
W To override routing options:

2 Click Actions and then click Override Routing for a customer or customer group.
3 Do one of the following:
a Click the Use the default routing preferences specified in the Configuration section radio button to use the
default routing preference and then click OK.
b Click Customize routing preferences and then click OK.
Ariba Network displays the Order Routing wizard.
• Use the first three pages of the Order Routing wizard to modify document routing settings for new
orders, change/cancel orders, orders with attachments, non-catalog orders, time sheets, payment
remittances, and routing method visibility.
For detailed information about these settings, see “About Routing Methods” on page 34.
• Click Submit in the Order Routing Summary page. Ariba Network returns you to the Customer
Relationships page.
To change routing preferences for documents from all your customers, use the Manage Profile > Electronic
Order Routing area of your account instead.
Managing cXML/EDI Transformations

cXML/EDI transformations correct common semantic problems in OrderRequest and PunchOutSetupRequest
documents from your customers. The result is canonically correct cXML, making the documents easier to
interpret. By default, cXML/EDI transformations are disabled.
For example, some buying organizations generate purchase orders (cXML OrderRequest documents) that use
Extrinsic elements for the user’s address. Ariba Network can convert those Extrinsic elements to regular
Street, City, State, and Country elements, which are fully supported by the cXML specification. Or, some
buying organizations send purchase orders with custom Extrinsic elements that are difficult to interpret.
Ariba Network can convert custom Extrinsic elements to standard Ariba Network Extrinsic elements.
If you enable cXML/EDI transformation, you might need to make changes to your order receiving system or
PunchOut website.
W To perform cXML/EDI transformations:

2 Click Actions and then click cXML/EDI Transformation for a customer or customer group.
Ariba Network displays the cXML/EDI Transformation page.
You can enable cXML transformation for OrderRequest and PunchOutSetupRequest documents. You can
also map custom extrinsics to standard Ariba Network extrinsics or to EDI REF segments.

Viewing Invoicing and Purchase Order Rules Chapter 4 Managing Customer Relationships
For information about these transformations, see the Ariba cXML Solutions Guide.
3 Click OK. Ariba Network returns you to the Customer Relationships page.
To compare old and new cXML documents, you can turn on this feature, select an old purchase order, and
click Resend. Ariba Network performs cXML transformation when it sends documents.
Viewing Invoicing and Purchase Order Rules

You can review invoicing and purchase order rules set by your pending and current customers. You cannot
view this information for buying organizations whose relationship requests you have rejected.
W To view a customer’s invoicing and purchase order rules:

2 Click a customer name in the Pending or Current section.

Ariba Network displays details of the customer’s account, along with invoicing and purchase order rules.
The Invoice Setup section appears if your customer accepts electronic invoices. Viewing invoicing rules can
tell you whether your customer allows you to:
• Send non-PO (ad hoc) invoices
• Change unit prices
• Add line items to invoices
• Change Ship To information
The Order Routing Rules section indicates whether your customer can send you:
• Change orders for fully shipped orders
• Change orders for partially shipped orders
• Cancel orders for fully shipped orders
• Cancel orders for partially shipped orders

Chapter 4 Managing Customer Relationships Viewing Catalog Validation Preferences
• Order Collaboration. This setting indicates whether you can collaborate with the customer on changes to
purchase orders. For example, you might want to split a shipment or modify order details, such as
quantity, price, delivery date, or supplier part number. If the customer allows order collaboration, Ariba
Network displays a Change Order button on your Inbox page and in the purchase order’s Order Details tab.
If you have questions about a customer’s invoicing rules, contact the customer directly.
By default, Ariba Network does not accept change or cancel orders for purchase orders that you have already
updated to “shipped” status.
Viewing Catalog Validation Preferences

You can review catalog validation preferences set by your pending and current customers. You cannot view
this information for buying organizations whose relationship requests you have rejected.
W To view the customer's catalog validation preferences:

2 Select a customer that you want to view the catalog validation preferences and click Actions and then click
Catalog Validation Preferences in the Pending or Current section.
Ariba Network displays details of the catalog validation preferences of the customer.
Viewing the catalog validation preferences tells you the validation criteria specified by your customer for the
following:
• UNSPSC (United Nations Standard Products and Services Code) version supported in the customer's
Ariba Buyer configuration
• If Commodity code (UNSPSC) checking must ignore the differences between the commodity codes
specified in the catalog and the commodity codes supported by the customer
• If Unit of Measure (UOM) checking must ignore differences between the UOM specified in catalog and
the UOM supported by the customer
• If zero(0) price values must ignore items with price of 0
You can also punch in to your customer's site to view the catalog validation preferences. If you have
questions about these preferences, contact the customer directly.
Note: You can also view these catalog validation preferences for a customer in the Subscription page of the
catalog wizard.

Viewing Catalog Validation Preferences Chapter 4 Managing Customer Relationships

Chapter 5 Managing Customer Contacts
• “About Customer Contacts” on page 89

• “Maintaining Customer Contacts” on page 90
• “About Companywide Contacts” on page 91
• “Maintaining Companywide Contacts” on page 92
• “Designating Customer-Specific Contacts” on page 93
About Customer Contacts

Customers need to know whom to contact within your company with various inquiries, ranging from initial
contacts to technical questions related to your Ariba Network account. You can provide companywide
contacts for high-level inquiries and customer-specific contacts for your current customers. By creating a
range of contacts, you can enable both current and potential customers to contact appropriate personnel
within your organization.
To get started with company contacts, you must first create a list of individuals in your organization who are
designated contact personnel, providing a first and last name, and either a valid email address or a phone
number for each person. You can provide a single method of contact per employee—phone or email. Some
inquiries are easily handled by email, such as requests for prepared information that can be sent over the
Internet or by mail. Other inquiries are more easily handled by phone, such as an inquiry about how to
configure an order processing system to ensure smooth order routing with a specific customer.
Once you have created a contact personnel pool, you can designate those individuals as companywide or
customer-specific contacts.
Before you begin setting up customer contacts, you might want to ask employees which contact methods
they prefer to ensure they are prepared to handle inquiries effectively.

Maintaining Customer Contacts Chapter 5 Managing Customer Contacts
Maintaining Customer Contacts

This section describes how to create and maintain a list of individuals in your organization who can serve as
companywide or customer-specific contacts. You can add up to 50 contacts.
W To add, edit, and delete customer contacts:

2 Click Customer Contacts on the navigation bar.
3 To add a new contact:
a Click Create.
b Enter the full name of the contact.
c (Optional) Enter the person’s title in the Business Title text box.
d Enter a valid email address and/or a phone number.
e Click Save. Ariba Network returns to the Customer Contacts page.
4 To modify an existing contact:
a Click the radio button next to the contact’s name and click Edit.
b Modify the contact’s name, email address, and/or phone number. You can also change the contact’s
companywide or customer-specific contact assignments.
c Click Save.
5 To remove a contact:

Chapter 5 Managing Customer Contacts About Companywide Contacts
a Click the radio button next to the contact’s name and click Delete.
b Click OK.
About Companywide Contacts

Ariba Network provides three standard companywide contact types: Business Contact, Sourcing Contact,
and Main Sales Representative, which cannot be renamed or deleted but can be left blank. You can also
create custom contacts, which you can rename or delete.
You can provide both companywide and customer-specific assignment types. You can use these two groups
to create contact assignments that reflect the way your company does business.
For example, large companies might direct inquiries to a public relations manager, or administrative
assistants for their legal and sales departments. Small companies might prefer to provide individual contacts,
such as their accountant, the receiving manager, or the office manager. The standard companywide contacts
are:
• Business Contact. Customers might want to contact someone at your company to discuss business issues.
You could provide the name and number of a sales representative or customer service specialist, for
example.
• Sourcing Contact. If you participate in online auctions, provide a contact for buying organizations that
want to discuss your participation in auctions. Your sourcing contact does not necessarily need to know
details of your Ariba Network account.
• Main Sales Representative. Buying organizations might want to contact a sales representative to ask
high-level questions about your sales organization.
• Custom contacts. You can create custom companywide and customer-specific contacts. Ariba Network
provides a field for you to specify each contact type. For example, you might specify a Widget Sales
Contact, a Custom Colors Contact, and a Shipping Contact.
One person can serve as the contact for multiple contact types.

Maintaining Companywide Contacts Chapter 5 Managing Customer Contacts
Maintaining Companywide Contacts

Your companywide assignments are visible to all buying organizations on Ariba Network. Personnel with
companywide assignments should be prepared to respond to high-level inquiries.
W To add, edit, or delete companywide assignments:

2 Click Customer Contacts on the navigation bar.Find the Companywide Assignments area in the page.
This area contains a list of your standard and custom companywide assignments.
3 To add a new companywide contact:
a Click Create.
b Enter a name for this new assignment. This name will be visible to buying organizations on Ariba
Network and to others within your company.
c Select a contact person.
d Click Save. Ariba Network displays your new assignment in the list.
You must add personnel to your list of contact personnel before you can make contact assignments.
4 To edit a companywide contact:
a Click the name of the assignment you want to modify.
b To change the name of a custom contact type, change the value in the Contact Type text box. For
standard contact types, this text box is not editable.
c To change the assigned contact person, select a different individual from the Contact Person list.
d Click Save.
5 To delete a companywide contact:
a Click Delete in the Actions column for the contact type you want to remove.
b Click OK in the Confirm Deletion page.

Chapter 5 Managing Customer Contacts Designating Customer-Specific Contacts
Ariba Network does one of the following:

• If the assignment is custom, Ariba Network deletes the assignment type.
• If the assignment is standard, Ariba Network deletes the contact name, but retains the assignment type.
Designating Customer-Specific Contacts

You can designate a specific person in your organization, such as a dedicated sales representative, for each
customer with which you have a trading relationship.
W To manage customer-specific contacts:

2 Click Customer Contacts on the navigation bar.
3 Find the Customer Contacts area in the page.

This area contains a list of customers and their assigned contacts.
4 Click the customer name.
5 To create a new contact type, enter its name in the empty text box at the bottom of the Contact Type list.
6 Modify the selected contact person for one or more contact types. To remove a contact person from a
customer and leave no assigned contact, deselect the existing contact person.
7 Click Save.
Each customer sees only its own customer-specific assignments, in addition to any companywide contacts
you provide.

Designating Customer-Specific Contacts Chapter 5 Managing Customer Contacts

Chapter 6 Managing Services
• “About Services” on page 95

• “Signing Up for Services” on page 100
• “Viewing Service and Subscription Information” on page 102
• “About Account Suspension” on page 105
• “About Optional Service Suspension” on page 106
• “Canceling Service Subscriptions” on page 107
• “About Subscription Expiration and Renewal” on page 108
• “Managing Credit Cards” on page 110
• “Viewing Credit Card Statements” on page 114
• “Viewing Subscription Invoices and Modifying Delivery Options” on page 114
• “Using Account Hierarchies to Manage Services” on page 115
About Services
Ariba Network services provide your organization with additional benefits and features beyond what is
available with a standard account. Ariba Network provides the following services on a subscription basis for
a nominal fee:
• Business Membership provides a paid, premium-level service that provides features, functionality, and
content that is not available to Basic Members. For more information, see “Business Package” on
page 12.
• Integrated Membership provides a paid, premium-level service that provides features, functionality, and
content that is not available to Basic Members, plus unlimited access to Ariba integration and advanced
catalog technologies CIF, PunchOut, cXML, and EDI. For more information, see “Integrated Package” on
page 12.
• Enterprise Membership is a paid premium-level service that provides all the premium content and
features offered at the Integrated Membership level, plus additional exclusive features. For more
information, see “Enterprise Package” on page 13.
• Ariba Network DiscoveryAdvantage program is a paid, premium-level service that allows you to
increase your sales opportunities when buying organizations search for new suppliers on Ariba Network
Discovery. For more information, see “Ariba Network Discovery Advantage Program” on page 96.
• The Supplier Technical Support optional service offers an enhanced level of support, such as the ability
to view online case status, extended support hours, guaranteed response times, and an escalation path. For
more information, see “Supplier Technical Support Optional Service” on page 96.
• The Data Retention optional service enables you to retain your transactional documents beyond the default
18-month expiration period. For more information, see “Data Retention Optional Service” on page 97.
• The eSignature free service enables you to add digital signatures to invoice documents for only those
customers that require invoices to be signed. For more information, see “eSignature Free Service” on
page 99.

About Services Chapter 6 Managing Services
Services are available in both preview and production accounts. See the following topics for information on
managing services:
• “Signing Up for Services” on page 100
• “Viewing Service and Subscription Information” on page 102
• “Canceling Service Subscriptions” on page 107
The service offerings and their payment plans might change over time—for information about the current
offerings, see the Manage Services > My Services area of your account.
Note: Only Ariba Network administrators, or users who have been granted the appropriate permission, can
access and manage services. For information, see “About Permissions” on page 65.
Ariba Network Discovery Advantage Program

An Advantage subscription helps you stand out from other suppliers when buying organizations search for
new suppliers on Ariba Network Discovery.
Advantage provides the following:

• Higher visibility in search results: Your profile is specially marked in search results, and your listing is
ranked higher in search results so that you get noticed by buyers first.
• Access to your website: Connect buying organizations to your existing marketing collateral available on
your website by providing up to 10 external URLs, with custom descriptions.
• Detailed company information: Let buying organizations know why they should do business with you by
offering detailed company information in rich text that highlights your value proposition and offerings.
• Enhanced profile recognition: A unique profile design signals to buying organizations your intention to
engage them in a business relationship.
• Your company logo: Include your company logo for quick identification by buying organizations.
Supplier Technical Support Optional Service

Ariba Network provides various levels of support depending on whether your organization has a Supplier
Technical Support (STS) subscription. STS offers an enhanced level of support that a standard account does
not include, such as the ability to view online case status, extended support hours, guaranteed response
times, and an escalation path. STS is included at no cost with Enterprise Package Membership.
An STS subscription enables users of your Ariba Network account to:

• Get telephone or online assistance with any Ariba Network issue. Without an STS subscription, you can
only receive online assistance with basic account problems.
• Access support for priority one issues 24 hours a day, 7 days a week and support 24 hours a day, 5 days a
week for other issues, with a 1-hour response time.
• Escalate issues to Ariba Network Customer Support management.
• View case status online by choosing Contact Support from the Help menu and then searching the
Knowledgebase.
• Use any of Ariba Network’s self-help support features. For a list of these features, see the Ariba Network
Getting Started Guide.

Chapter 6 Managing Services About Services
To contact Ariba Technical Support, do one of the following:

• Choose Contact Support from the Help menu after logging in to submit your question using an online web
form.
• Call the telephone number listed in this Customer Support page:
http://connect.ariba.com/techsupport_contacting.htm?Network.
For more information on EDI, see Ariba Network EDI Configuration Guide.
Some Ariba support services request your ANID (Ariba Network ID) for identification purposes. To view
your ANID, click Home at the top right of the screen. The ID number appears in the masthead. When
prompted, enter the last nine digits (shown in bold below):
ANxx-xxx-xxx-xxx
Data Retention Optional Service

The Data Retention service enables you to retain transaction documents in your Inbox and Outbox beyond
18 months. Subscribing to the Data Retention service is optional; however, to guarantee that you can view
documents from all of the organizations you transact with for an extended period of time, you must
subscribe.
When Ariba Network deletes your documents according to its data retention policy, it deletes them
permanently. It does not notify you when it deletes documents and maintains no record of those that it
deletes. You can no longer access the documents or view them in reports. There is no way to retrieve deleted
documents, either through the Ariba Network user interface or by contacting Ariba.
Documents continue to contain links to deleted documents, but you cannot view deleted documents. When
you click the link, Ariba Network displays a message indicating that the document has expired.
If you do not subscribe to the Data Retention service, you only have access to:
• Documents that are not yet 18 months old
• Expired documents sent to and from your customers that have subscribed to the service
Documents Covered by the Data Retention Service

The Data Retention service covers all expired transaction data:
• Purchase orders
• Change/cancel orders
• Order confirmations
• Ship notices
• Time sheets
• Invoices
• Credit memos
• Payment remittances
• Document attachments
Note: Subscribing to Data Retention does not restore previously deleted attachments.

About Services Chapter 6 Managing Services
Transaction documents expire and are deleted in groups. All documents related to a purchase order expire
when the most recent document in the group reaches 18 months old. Each time a new document related to
the purchase order is sent, Ariba Network resets the 18-month expiration clock to 0 days.
Example: A buying organization sends a purchase order on day 1 and the supplier issues an invoice against
the purchase order on day 544 (one day short of 18 months), resetting the 18-month clock to 0. If no other
document is generated in relation to the purchase order, the purchase order and invoice expire 18 months
after the invoice was generated.
Documents Not Covered by the Data Retention Service

You cannot prevent Ariba Network from deleting catalogs, Inbox notifications, or zip files of archived
invoices by subscribing to the Data Retention service. These documents have their own data retention policy:
• Catalogs that have never been published and contain more than one version expire 18 months after they
were last viewed by the supplier. If a catalog has been published or contains only one version, it never
expires.
• Online Inbox notifications expire 100 days after they arrive.
• Zip files of archived invoices expire after three months. (Invoices included in the archive, however, are
covered by the Data Retention service.)
How Your Data Retention Cost Is Calculated

Ariba Network charges organizations for the Data Retention service on a yearly basis. The cost of the
service varies depending on your particular organization’s document storage volume and the number of
years for which you want to retain data.
During the subscription process, you select the year from which you want Ariba Network to start retaining
your data. Ariba Network calculates the yearly subscription cost for retaining your data from the selected
year through the current year.
The cost of the service is based on your data volume tier and how many calendar years of data you want to
store on Ariba Network, calculated as follows:
Data Retention Cost = Yearly Tier Cost x Number of Years Selected

• Yearly Tier Cost: Ariba analyzes the volume of transaction data that your organization has stored on
Ariba Network over the last 18 months (measured by all documents in your Inbox/Outbox in all of your
Ariba Network accounts) and assigns a fixed yearly cost based on your assigned data volume tier.
• Number of Years Selected: The total number of calendar years for which you want to retain data. This
number includes the starting year you selected when you subscribed and all subsequent years up to and
including the current year.
Example: ABC Company started transacting on Ariba Network in 2006. It subscribes to the Data Retention
service and chooses to retain its transaction data from 2008 through the current year (2010). ABC
Company’s total transaction volume for the last 12 months, including all purchase orders received, invoices,
and ship notices submitted, is 7,500 documents. Therefore, ABC Company’s Data Retention cost is:
$500 (the yearly tier cost for the 5,000–50,000 document range) X 2 years (2009, 2010) = $1,000

Chapter 6 Managing Services About Services
Upon subscription, Ariba Network stores ABC Company’s transaction data (2008–2010) for the next year
and deletes all unwanted 2006 and 2007 data. Ariba Network reassesses the Data Retention cost at the end of
each annual subscription term.
After you subscribe to the Data Retention service, Ariba Network stores all the data for the years you
selected for retention and deletes the data for the years that you did not select. Ariba Network retains data for
the selected years for an additional 12 months after you subscribe.
Ariba Network charges to retain full years of data—it does not prorate the cost for the current year based on
the month in which you subscribe. This means that if you subscribe too early in the year, Ariba Network
charges you to retain data it would have already retained by default under its 18-month data retention policy.
If you subscribe too late in the year, you still pay to retain data for the entire year, but Ariba Network has
already deleted some of the year’s data under its 18-month retention policy.
eSignature Free Service

The Ariba Network eSignature service enables you to send digitally signed invoice documents to customers
that require digital signatures.
The eSignature service is free and enables you to:

• Send digitally signed invoice documents to customers that require them. After you subscribe, you need
not take any further action—Ariba Network detects when to digitally sign invoices and automatically
signs them.
• Take advantage of the eSignature service whether you use the online, cXML, or EDI method to route
invoices.
For purposes of clarification, (1) this service shall not include confirmation of the accuracy of the actual
Invoice Data entered by You, and (2) such confirmation shall not be construed as a “certificate” as such term
is defined under Directive 1999/93/EC of the European Parliament dated December 13, 1999, nor shall
Ariba be considered a “certification service provider” as such term is defined therein. Ariba makes no
representation as to whether the service satisfies the applicable legal requirements regarding VAT, and
hereby advises You to consult with your tax adviser on such issues. Ariba does not guarantee the security of
Invoice Data and Ariba will not be responsible in the event of any infiltration of its security systems,
provided that Ariba has used commercially reasonable efforts to prevent any such infiltration.
You are responsible for ensuring that the data transmitted in conjunction with the services (including but not
limited to the information contained in Your invoices and invoicing documents (whether entered by You or
on Your behalf or auto-generated) (“Invoice Data”) is accurate, complete and in the form as requested by
Ariba, and is not corrupted due to Your systems.
You are responsible for ensuring compliance with local requirements including but not limited to
requirements concerning data storage periods.
You are responsible for complying with all applicable privacy, consumer and other laws and regulations with
respect to Your provision, use and disclosure of the Invoice Data.
You are responsible for ensuring payment of all recurring and nonrecurring charges, taxes, VAT and
assessments applicable to Your Invoice Data.
Subject to Ariba's then current data retention policy for the Network, Ariba will keep available to You the
invoices sent through the Network in Your name and on Your behalf.

Signing Up for Services Chapter 6 Managing Services
You remain responsible for Your legal obligations regarding invoicing sent to or from your trading partner,
despite this service. Within this framework, You need to undertake to: (a) declare to the applicable tax
authority the due collected tax relating to each invoice; (b) pay to the applicable tax authority such tax; (c)
notify Ariba immediately if an invoice has not been made available; and, (d) notify Ariba if you believe the
invoice has been modified by Ariba or the Network.
In the event you attempt to use the service to send Invoice Data relating to a jurisdiction which requires
verification from a government-approved certification authority for the authentication to be valid, Ariba is
providing the service based on the assumption that (a) such government has actually recognized a
certification authority, and (b) Ariba can arrange with such certification authority to obtain such
authentication.
For information on how digital signatures appear in invoices, see the Ariba Network Transactions Guide.
If you don’t want to use Ariba Network’s eSignature service, you can implement your own cXML digital
signing mechanism. For more information, see the cXML User’s Guide.
Signing Up for Services

To sign up for a service, you must be the account administrator or have permission to access the Manage
Services area. Users without the appropriate permission cannot see this area. For more information, see
“About Permissions” on page 65.
Parent accounts can sign up for services on behalf of child accounts.
Before You Sign Up

Ariba offers two payment plans: you can either pay for your services immediately or pay later. Any services
you sign up for are not activated until you complete the payment process. Ariba accepts payment by credit
card, check, or EFT/wire, so you can choose the plan that is right for your organization.
Before starting the sign-up process, do one of the following to obtain information related to the payment
method you intend to use:
• If you intend to request an invoice, obtain a purchase order number. This number is for your
organization’s internal use only and can be any number you choose.
• If you intend to pay by credit card and have not yet registered the credit card with Ariba Network, obtain
the credit card number, expiration date, name that appears on the card, and card verification number.
The country specified in your company profile determines the currency Ariba Network uses when
calculating subscription costs, non-credit card payment surcharges, and total transaction values for your
customer relationships during a Business, Integrated, or Enterprise Package Membership upgrade. It also
determines which remittance address appears on subscription invoices that Ariba sends you. To verify that
your organization address is correct, click Edit Configuration in the Basic Profile area of the Profile
Configuration page.

Chapter 6 Managing Services Signing Up for Services
Subscribing to Optional Services

W To subscribe to an optional service:
2 Locate the service you want to subscribe to in the Services page.
3 Click Sign Up.

Ariba Network displays the subscription wizard that you can use to sign up for additional services.
4 Follow the instructions to complete the subscription process and click Submit.
After you submit your subscription request, Ariba Network displays a confirmation page. You can use this
page to ensure that Ariba Network successfully processed your subscription request.
5 Click Pay Now to pay for your optional services immediately. Optional services are not activated until you
complete the payment process.
The payment method you choose determines the payment terms for your optional services subscriptions.
Ariba Network offers multiple payment methods so you can choose the one that is right for your
organization.
When you subscribe to optional services, Ariba Network does the following:
• If you paid by credit card, Ariba Network immediately charges the credit card you selected.
• If you requested to pay by check, Ariba Network displays the invoice with payment instructions.
To view your Ariba Network optional subscription invoices, click Manage Services in the Property
Navigator and then click the Billing tab.
Ariba Network sends email confirmations of your successful subscriptions to the email addresses you
specified for each service.
About Subscription Failures

If you signed up for multiple services, Ariba Network processes each subscription separately. It is possible
for one subscription to succeed and another to fail. If a service subscription fails, do the following:
1 Review the Payment Confirmation page for any information about why the subscription failed and make a
note of it.
2 Go to the Services area of your account and repeat the subscription process.
If a credit card charge fails, Ariba Network sends an email indicating that your subscription is not active and
requesting that you submit your subscription request again.

Viewing Service and Subscription Information Chapter 6 Managing Services
Viewing Service and Subscription Information

Ariba Network provides detailed information on services and your subscriptions to them. If you have not yet
signed up for a service, you can read information about its benefits and how it works. If you have already
signed up for a service or your parent account has signed up on your behalf, you can view information about
your subscription.
Viewing Services for Your Account
W To view service and subscription information:

Note: The My Subsidiaries’ Services section of the Services page appears only if you are the account
administrator for multiple child accounts. For more information, see “Signing Up for Services” on
page 100.

Chapter 6 Managing Services Viewing Service and Subscription Information
2 Use the following table to find the information you need.
To view... Do this...
Service benefits Click More in the Service Description column for the service. This information is available
before and after you sign up.
Subscription Click Details in the My Subscription column for the service after you have subscribed.
information
Ariba Network displays the subscription term, payment method, and other
subscription-specific information, such as the years for which you want Ariba Network to
retain your data if you subscribed to Data Retention. If your parent account has subscribed
to a service on your behalf, you cannot view payment information.
To review the agreement that you accepted when you subscribed to a service, click Ariba
Network Terms of Service.
Subscription status Look in the Status column. See “Network Transaction Service Fee Statuses” on page 103
and “Optional Service Statuses” on page 104 for information on statuses.
Terms of Use and Scroll down to view when the Terms of Use and Terms of Service were accepted and by
Terms of Service whom.
acceptance
Network Transaction Service Fee Statuses

Your customers can generate a Supplier Membership Status report to view your network transaction service
fees and payment status.
The following table provides status information for Network Transaction Service Fees:
Status Description
Good Standing You are not required to pay network transaction service fees.
Good Standing Your network transaction service fees have been paid.
Paid
Good Standing You are exempt from paying network transaction service fees; however you must
Exempt complete the subscription sign up process to activate your Business, Integrated, or
Enterprise Package Membership.
Action Required Your annual transaction volume requires you to pay network transaction fees. See
Renewal “About Subscription Expiration and Renewal” on page 108 for more information.
Action Required Your annual transaction volume requires you to pay network transaction fees. The
Payment Due payment due date is displayed in the Home page.
Suspension Pending Ariba Network will suspend your account if you do not remit payment for network
Payment Past Due transaction fees by the scheduled suspension date. For more information, see “About
Account Suspension” on page 105.
This status indicates that immediate action is required to avoid interruptions in

service.
Suspended Your account has been suspended for failure to remit payment for network transaction
Payment Past Due service fees. See “Restoring a Suspended Account” on page 106 for instructions.

Viewing Service and Subscription Information Chapter 6 Managing Services
Optional Service Statuses

The following table provides status information for Optional Services:
Service Status Description

Not Subscribed You are not subscribed to the service.
Not Subscribed You are exempt from service fees and you are not subscribed to the service.
Exempt
Auto-Renew Pending Your service subscription has expired and is up for renewal. See “About Subscription
Payment Due Expiration and Renewal” on page 108 for more information.
Payment Due You must remit payment by the due date. See the invoice in the Manage Services >
Billing area of your account for the payment due date and remittance information.
Payment Past Due You did not pay the service fees by the due date. See the invoice in the Manage
Services > Billing area of your account for the payment due date and remittance
information.
Subscribed You have subscribed to the service and selected credit card as your payment method.
Processing Your credit card payment is processing.
Subscribed You have subscribed to the service and selected credit card as your payment method.
Payment Due Your credit card payment failed within 90 days of your chargeable date.
Subscribed You have subscribed to the service and your service fees are paid in full.
Paid
Subscribed You have subscribed to the service and your organization is exempt from service fees.
Exempt
Suspension Pending Ariba Network will suspend the optional service if you do not remit payment for
Payment Past Due service fees. See the alert on your Home page for the scheduled suspension date. See
“About Optional Service Suspension” on page 106 for more information.
Important: This status indicates that immediate action is required to avoid suspension
of the optional service. If Ariba Network suspends your Data Retention service, it
permanently deletes all expired documents that you have stored on Ariba Network.
Suspended Ariba Network suspended the optional service for failure to remit payment for service
Payment Past Due fees. See “Restoring a Suspended Service” on page 106 for instructions.

Chapter 6 Managing Services About Account Suspension
About Account Suspension

A suspended account is one in which Ariba Network has disabled functionality. Ariba Network can suspend
an account for failure to remit payment for network transaction service fees.
Ariba Network displays alerts on your Home page that notify you in advance about payment due dates, as
well as warnings when deadlines have passed and your account is pending suspension. You can also view
your network transaction service fees and payment statuses in the Manage Services > My Services area of your
account.
Restrictions in Suspended Accounts

If Ariba Network suspends your account, you can still log in and perform basic tasks, such as setting
configuration options. Ariba Network notifies all your customers with which you have chargeable
relationships if your account is suspended. Your customers can also run a report that provides them with
your organization’s membership status. You cannot perform the following tasks when your account is
suspended:
• Transact with those customers with which you have qualifying relationships (your non-qualifying
relationships are unaffected). This includes:
• Receiving purchase orders and other incoming transaction documents. Ariba Network prevents any
incoming documents from appearing in your Inbox.
• Sending invoices and other outgoing transaction documents.
• Completing transactional tasks, such as flipping or processing purchase orders, creating order
confirmations, or creating ship notices.
Note: If a customer with which you have a qualifying relationship pays the fee for that relationship, you
can continue to transact with the customer while your account is suspended.
• Establish relationships with new buying organizations.

• Publish catalogs for customers. You can continue to publish public catalogs that any buying organization
can access.
• Access Business, Integrated, or Enterprise Package Membership features. Ariba Network reverts your
membership level to Basic. This means that you can no longer apply routing overrides, create customer
groups, or use other premium membership functionality.
For information on qualifying customer relationships, see “Network Transaction Service Fees” on page 15.

About Optional Service Suspension Chapter 6 Managing Services
Restoring a Suspended Account

To resolve the issue that resulted in your account suspension and restore a suspended account, do one of the
following:
• Pay your network transaction service fees. For instructions, see “Subscribing to Optional Services” on
page 101.
• Remit payment according to the terms specified in your Ariba subscription invoice. For instructions on
viewing invoices, see “Viewing Subscription Invoices and Modifying Delivery Options” on page 114.
• Select a valid credit card for your network transaction service fees. For instructions, see “Managing
Credit Cards” on page 110.
You can view the payment status for your network transaction service fees in the Manage Services > My
Services area of your account. If, for example, you are required to pay network transaction service fees and
the deadline for completing the upgrade has passed, Ariba Network displays your statuses as:
Past Due
Payment Past Due
About Optional Service Suspension

A suspended optional service is an optional service that Ariba has temporarily terminated for one of the
following reasons:
• Failure to remit payment for service fees according to the terms specified in an Ariba subscription
invoice.
• Failure to replace an invalid credit card with a valid card for service fees.
Ariba Network displays alerts on your Home page that notify you about upcoming subscription deadlines, as
well as warnings when deadlines have passed and an optional service is pending suspension. You can also
check service payment statuses in the Manage Services > My Services area of your account.
Restoring a Suspended Service

If your optional service is suspended, you cannot use the service until you resolve the payment issue.
To resolve the issue that resulted in your optional service suspension and restore a suspended service, do one
of the following:
• Remit payment according to the terms specified in your Ariba subscription invoice. For instructions on
viewing invoices, see “Viewing Subscription Invoices and Modifying Delivery Options” on page 114.
• Select a valid credit card for your service fees. For instructions, see “Adding Credit Cards” on page 111.
You can view the payment and subscription status for your optional services in the Manage Services > My
Services area of your account.

Chapter 6 Managing Services Canceling Service Subscriptions
Canceling Service Subscriptions

After you sign up for a service, you can:
• Update the notification email addresses associated with the service. You can change the email
addresses to which Ariba Network sends notifications about your service subscription at the top of the
Services page.
• Cancel an optional service subscription before payment is made. You can not cancel an optional
service subscription after a payment is made. Ariba Network continues your service for the remainder of
the period for which you have already paid.
If a parent account signed up for a service on your behalf, you cannot update subscription information or
cancel a service—you must have your parent account make these changes for you. For more information, see
“Signing Up for Services” on page 100.
W To cancel a service subscription:

2 In the Services page, click Cancel Service in the Status column of a service. Ariba Network displays Cancel
Service until payment for the service is made.
Ariba Network displays a confirmation page after you click Cancel Service. You can confirm the
cancelation or quit without canceling the service.
3 Click OK.
If you cancel a service and want to re-subscribe later, the payment plan associated with your original
subscription might no longer be available.
To update information about the credit card linked to a subscription, see “Updating Credit Card Information”
on page 113.

About Subscription Expiration and Renewal Chapter 6 Managing Services
About Subscription Expiration and Renewal

Ariba Network provides several options for subscription renewal. However, if you do nothing after your
previous subscription expires, Ariba Network automatically renews your subscription so that you do not lose
service.
On the day that your old service subscription expires, Ariba Network starts the renewal period for your new
subscription and does the following:
• Sends an email to notify you that the renewal period for your new subscription has begun. You can click a
link in this email to go to the Renew Service Subscriptions page and manually renew or cancel the
subscription, as well as any other subscriptions whose renewal period overlaps.
• Changes the subscription’s status in My Services to Auto-Renew Pending.
• Displays a message in the Alerts and Messages content item on the Home dashboard indicating the
renewal period has started.
During the 30-day renewal period you can renew your subscription manually or cancel your renewal. If you
do nothing, Ariba Network automatically renews your subscription. The sections below describe these
options.
About Manual Renewal/Cancelation

During the 30 day renewal period, you can manually renew or cancel your subscription in the My Services
area of your account or by clicking a link on your Home page alert or email notification. Manual renewals
enable you to:
• Update notification email addresses for the renewed subscription. For Data Retention renewals, you can
also change the year from which you want Ariba Network to retain data. If Ariba Network automatically
renews your subscription, it uses the options set for your old subscription.
• Cancel subscription renewals. If you decide not to renew your subscription, Ariba does not terminate your
service until the first day of the following month. If you change your mind about canceling the service
during that period, you can log in, reactivate the renewal, and renew your subscription. Go to the Alerts
and Messages content item on the Home dashboard to view the date on which Ariba Network will
suspend the service.
• If multiple renewal period overlap, you can renew and pay for multiple subscriptions, or renew some and
cancel others, all in the same step.
• Add new services so that you can pay for new and renewed subscriptions all at once.
• If your organization’s annual transaction volume no longer qualifies you for a Business, Integrated, or
Enterprise Package Membership, you can cancel your premium membership renewal and subscribe to
other services as needed.
Auto-Renewals
If you do nothing, Ariba Network automatically renews your subscription 30 days after your old
subscription expires. Go to the Alerts and Messages content item on the Home dashboard to view the date on
which auto-renewal will occur.
When performing an automatic renewal, Ariba Network uses the options (notification email addresses and
Data Retention start year) and payment method you specified for your previous subscription. Note the
following special cases:

Chapter 6 Managing Services About Subscription Expiration and Renewal
• If you paid for your expired subscription by credit card and Ariba Network cannot validate the card for
your new subscription fees, it renews your subscription but begins the failed credit card email notification
process described in “About Failed Credit Card Charges” on page 110.
• If you were exempt from fees for the expired subscription but are no longer exempt for the new
subscription, Ariba Network automatically sends you an invoice that displays your company’s billing
address. See “Viewing Subscription Invoices and Modifying Delivery Options” on page 114 for
information.
How Your Subscription Renewal Costs Are Calculated

Ariba Network uses the methods described below to calculate your renewal costs.
• Business, Integrated, and Enterprise Package Members. Suppliers that optionally sign up for
Business, Integrated, and Enterprise Package Membership subscriptions are charged a flat fee by Ariba
Network for a year-long subscription. Suppliers that join the Business, Integrated, and Enterprise Package
Membership levels based on their annual transaction volume are charged network transaction service fees.
Ariba Network notifies you if you need to pay network transaction service fees.
See “Network Transaction Service Fees” on page 15 for details.
• Data Retention subscribers. On the day your subscription expires, Ariba Network analyzes your
transaction document volume for the previous 12 months and selects the data tier on which to base your
renewal cost. The email you receive on the expiration date shows your renewal cost based on the data
volume tier that Ariba Network selected on the expiration date. If you renew manually, your cost is the
amount listed in the email.
If you do nothing (choose auto-renewal), Ariba Network reanalyzes your transaction document volume
again on the day the renewal period ends. If the data tier from the second analysis results in a higher cost
than the first analysis, Ariba Network uses the data tier from the first analysis to calculate your cost. Ariba
guarantees that your auto-renewal cost is the same or lower than the cost shown in the expiration email.
See “How Your Data Retention Cost Is Calculated” on page 98 for details.
• Supplier Technical Support (STS) subscribers. Ariba Network charges a flat fee for a year-long STS
subscription, and the cost is the same whether you choose manual or automatic renewal.
This information applies to all optional and mandatory services.
To renew your subsidiaries’ subscriptions, you must contact Ariba Network Customer Support.
Manually Renewing or Canceling Subscriptions
W To renew a subscription manually:

2 For each subscription pending renewal, select one of the following options in the Status column:
• Pay Invoice to renew your subscription immediately. Select this option if you want to renew multiple
subscriptions at once.
• Cancel Service terminates your new subscription. Ariba Network maintains your service for a specified
number of days, enabling you to return to the Services page and reactivate the renewal if you change
your mind.
3 Select a payment method for your renewed subscriptions.
4 Read the Terms of Service carefully and then select the check box to indicate that you have read them.

Managing Credit Cards Chapter 6 Managing Services
5 Click Submit to save your changes.
Ariba Network displays the invoice for your subscription. You can pay your subscription directly from the
invoice or you can view it in the Manage Services > Billing area of your account.
Managing Credit Cards

Ariba Network allows each organization to keep a maximum of 10 credit cards on file. In the Manage
Services > Payment Methods area of your account, you can view all cards that you have registered and any
cards registered by other account users that are designated for corporate use.
For instructions on adding credit cards, see “Adding Credit Cards” on page 111.
Access to Credit Cards

As the owner of a credit card (the person who registered it with Ariba Network initially), you can update
some of its associated information, such as the cardholder name or expiration date. You cannot modify the
card number—you must delete the card and add a new one.
Any member of your organization with permission to access the Manage Services area can remove a credit
card that was designated for use by other account users. If a credit card has not been designated for other
account users, only the person who added it can view and remove it.
To update credit card information, you must be the user who registered the card originally. Ariba Network
requires you to reenter the card verification number before submitting your changes.
About Credit Card Charges and Service Statements

After your subscription begins, Ariba Network charges your credit card according to the payment method
criteria you selected. You can view your statements online to reconcile them against the statements you
receive from your credit card company. You can enter email addresses to which Ariba Network sends you an
email notification when a new statement is available for viewing in the Services page.
For instructions on viewing your credit card charges, see “Viewing Credit Card Statements” on page 114.
About Failed Credit Card Charges

If Ariba Network detects that your credit card is invalid when attempting to charge it for service fees, it
sends an email notification requesting that you update the credit card information. If you do not update the
information, Ariba Network attempts to charge your credit card the following day, and if invalid, sends
another email. It continues to notify you in this way for 30 days. If you have not entered a valid credit card
within 30 days, Ariba Network suspends the service. See “About Optional Service Suspension” on page 106
for more information.
Your organization should use caution when deciding which credit cards to register on Ariba Network and
who is responsible for managing them.

Chapter 6 Managing Services Managing Credit Cards
Adding Credit Cards

You can add a credit card in the Manage Services > Payment Methods area of your account or while you are
upgrading to Business, Integrated, or Enterprise Package Membership or subscribing to an optional service.
W To add a credit card:

1 In the Property Navigator, click Manage Services and then click the Payment Methods tab.
Ariba Network displays a list of any existing credit cards.
2 Click Create.
3 Enter a unique name for this card in the Card Nickname text box.
This value helps you to easily differentiate the card from other cards that you and other members of your
organization have registered with Ariba Network. Card nicknames are unique across your Ariba Network
account.
4 Specify the credit card number, type, expiration date, verification number, and cardholder information.
For Visa and MasterCard, the verification number is the last three numbers that appear in the signature
box on the back of the card. For American Express, the verification number is a 4-digit number that
appears on the front of the card, slightly above and to the right of the card number.
5 Select one of the Allow other account users to use this card... options to control access to this credit card:
• Click No to hide this card from other account users. Ariba Network only displays it when you are
logged in.
• Click Yes to enable anyone with permission to access the Manage Services area to see this credit card in
the list of available cards, use it to subscribe to a service, or remove it from Ariba Network.

Managing Credit Cards Chapter 6 Managing Services
6 Click OK.
Ariba Network validates your credit card. If the card is invalid, Ariba Network displays the Create Credit
Card page again, indicating which values it could not validate. If you receive an error indicating that your
card nickname is not unique, another member of your organization has already chosen that nickname. If
someone has designated a card as personal, you cannot see it in the list of available cards.
If valid, Ariba Network returns you to the Services page and displays the new card in the list.
After you submit your credit card information, Ariba Network never displays the entire credit card number,
to you or to any member of your organization. To change the credit card number, you must delete the card
and add a new card.

Chapter 6 Managing Services Managing Credit Cards
Removing Credit Cards

Before you can remove a credit card, transfer any subscriptions that are currently associated with it to a
different credit card. See “Adding Credit Cards” on page 111.
W To remove a credit card:

2 In the Services page, click the Payment Methods tab.
3 Select the credit card you want to remove.
4 Click Delete.
5 Click OK.
You cannot remove a credit card if it is linked to a service subscription. If the credit card is still linked to a
service subscription, Ariba Network prompts you to exit and select a different card for the subscription
before allowing you to delete the card.
Updating Credit Card Information

To update credit card information, you must be the user who registered the card. Ariba Network requires you
to reenter the card verification number before submitting your changes.
You cannot modify the card number of an existing credit card. To change credit card numbers, you must
remove the card and add a new one.
You can change a credit card associated with a service subscription before your payment is processed and
during the subscription renewal period. See “Manually Renewing or Canceling Subscriptions” on page 109
for more information.
W To update credit card information:

2 In the Services page, click Payment Methods.
3 Select the credit card you want to update, and then click Edit.
4 Update credit card information.
5 Click OK.
To ensure that your service continues without interruption, you should periodically check the credit card
information registered with Ariba Network to make sure it is up to date.

Viewing Credit Card Statements Chapter 6 Managing Services
Viewing Credit Card Statements

Ariba Network creates an invoice statement to the Billing area of your account each time you pay through a
credit card.
W To view a credit card statement:

2 In the Services page, click Billing.
3 Click a value whose payment method is credit card in the Invoice Number column.
You can receive an email each time a new credit card statement is available for viewing. For instructions, see
“About Credit Card Charges and Service Statements” on page 110.
Viewing Subscription Invoices and Modifying Delivery

Options
You can view subscription invoices to confirm the amount that Ariba Network bills you for service
subscriptions and view remittance information.
You can select one of the following delivery options to control how Ariba Network notifies you that a new
invoice has been generated:
• Receive a copy of the invoice in the body of an email.
• Receive an email notifying you that a new invoice is available for viewing in the Manage Services > Billing
area of your account. This option is more secure, as it requires Ariba Network to authenticate users before
they can view the invoice.
Whichever notification option you choose, you can always view your subscription invoices in the Manage
Services > Billing area of your account.

Chapter 6 Managing Services Using Account Hierarchies to Manage Services
W To view a subscription invoice:

2 In the Services page, click Billing.
3 Click a value in the Invoice Number column.
W To modify the delivery option for invoices:

2 In the Service Email Notifications section, enter the email address of the individuals who will receive
notifications about Ariba subscription invoices.
Any user whose email address you specify for receiving invoices must have permission to access the
Manage Services area.
3 Click Update.
If your account is a subsidiary in an account hierarchy and the parent account subscribed to a service on your
behalf, you cannot view the invoice in your account—it is viewable only in the parent account. The
subscription invoice for the parent account shows a separate charge for each subsidiary’s subscription. For
more information about account hierarchies, see “Signing Up for Services” on page 100.
Using Account Hierarchies to Manage Services

An account hierarchy is a group of Ariba Network accounts that belong to the same company, linked
together for the purpose of consolidating service management tasks. You can create a parent-child account
hierarchy in Ariba Network, one parent account linked to any number of child accounts. This allows the
administrator for the parent account in the hierarchy to manage services not only for that account, but also
for the child accounts in the hierarchy. Only your parent account will be visible to a potential business
partner when they perform a search for you on Ariba Network.
The following terms apply to account hierarchies:

• The parent account is the topmost account in the hierarchy and has one or more child accounts.
• A child account or subsidiary account has one parent account.
• An independent account has no parent or child accounts.

Using Account Hierarchies to Manage Services Chapter 6 Managing Services
The following permissions apply to account hierarchies:

• The Account Hierarchy Administration permission allows a user to manage links to child accounts and
sign on to child accounts without a username and password.
• The Child Account Access permission enables a user to sign on to child accounts.
Account hierarchy benefits include the following:

• Service management tasks can be handled by one individual for the entire organization, saving time and
effort.
• The administrator for the parent account can align the subscription terms for all subsidiaries’ services to
start and end on the same date, so that all subscription expiration and renewal occurs at the same time.
Realignment can occur whether or not subsidiary accounts have already subscribed to services on their
own.
• The administrator for the parent account can pay for all subsidiaries’ subscriptions in a single payment.
• The Account Hierarchy Administration permission and the Child Account Access permission enable a
user to automatically sign on to a child account without having to enter a username and password.
Creating an Account Hierarchy

If you are an account administrator, you can link a child account to create an account hierarchy, whether or
not you administer the child account. You can automatically link to a child account that you administer. If
you do not administer the child account, Ariba Network sends a request to the administrator of the child
account you want to link with.
After the account hierarchy has been created, you can view and manage the hierarchy in the Account
Hierarchy page, as well as automatically sign on to child accounts.
Note: You cannot use your test account to create an account hierarchy.
W To link accounts:
2 Click Account Hierarchy on the navigation bar.
Ariba Network displays the Account Hierarchy page. The Account Hierarchy page displays current,
pending, and declined links. Subsidiary accounts can accept or deny an account link request on this page.
Parent and subsidiary accounts can view details of their linked accounts and remove any associations in
the Account Hierarchy page.
3 Click Link Accounts.

Ariba Network displays the Link Accounts page.
The Link Accounts page allows you to link accounts that you administer automatically, or send a request
to the administrator for the subsidiary account you want to link with.
4 To link with a child account you administer:
a Enter the username and password for the account you want to link as a child and click Link.
Ariba Network displays the Link Accounts Confirmation page.
b Click Done.
Ariba Network displays the Account Hierarchy page. The Account Hierarchy page will display the
subsidiary account in the Current Links section.
5 To link with a child account you do not administer:
a Click Link with other accounts in the Link Accounts page.

Ariba Network displays the Request for Account Linkage page.
b Click Add in the Accounts Being Linked section to search for the Ariba Network subsidiary account
you want to link with.
Ariba Network displays the Search for Accounts page. Ariba Network performs a preliminary search
of the Supplier directory for accounts that might be related to your own. Preliminary search values are
displayed in the Matching Accounts section.
To perform your own search, click Expand to view Search options, enter your search criteria, and click
Search.
c Select the accounts to link with in the Matching Accounts section and click OK.
Ariba Network displays the Request for Account Linkage page. The Accounts Being Linked section
displays the accounts that will receive a request to link as a subsidiary to your account. Enter any
additional information into the Comments field. This additional information will be visible to the
account administrator processing your request.
d Click Send Request.
Ariba Network sends an email request to the subsidiary account administrator. The Account Hierarchy
page displays the submitted request in the Pending Links section.

Signing on to Child Accounts

As the administrator of a parent account, you can automatically sign on to a child account without having to
enter a username and password. Other users can also sign on to child accounts, but require the permissions to
be assigned.
The following table lists the features that are available, depending on your permissions and whether you are
in a parent or child account:
User Type Assigned Permissions Options Available in Account Hierarchy

Administrator of a parent All permissions Link Account option and Sign On button
account
User of a parent account Account Hierarchy Administration Link Account option and Sign On button
permission
User of a parent account Child Account Access permission Sign On button
Administrator of a child All permissions Account details for the linked parent account.
account The Remove button is available
Administrator of a child All permissions Account details for the linked parent account.
account with a pending link The Approve/Decline link is available
request
User of a child account Account Hierarchy Administration Account details for the linked parent account.
permission The Remove button is available
User of a child account Child Account Access permission Account details for the linked parent account
User of a parent account Account Hierarchy Administration Account details for the linked parent account
signed on to a child account permission
W To sign on to a child account:

2 Click Account Hierarchy on the navigation bar.

Ariba Network displays the Account Hierarchy page, which includes current, pending, and declined links.
Child accounts can accept or deny an account link request on this page. Parent and child accounts can
view details of accounts to which they are linked and remove links from the Account Hierarchy page.
3 Click the check box for the account you want to sign on to and click Sign On.
Ariba Network displays the child account’s home page. You can view and access the same features in both
the child and the parent account. A few areas in the child account, such as Personal Information in the
Basic Profile page, are not available. To view details for a linked parent account, click Account Hierarchy.

Managing Services for an Account Hierarchy

Account administrators can work with Ariba Network Customer support to manage services for their child
accounts. Before contacting Ariba Network Customer Support, create your company’s account hierarchy in
Ariba Network. The administrator for the parent account can then work with Ariba Network Customer
Support to subscribe to, update, renew, and cancel services on behalf of the child accounts.
The administrator for the parent account must contact Ariba Network Customer Support to manage services
for child accounts; however, the administrator can view the status of each child account’s subscriptions in the
My Services > My Subsidiaries’ Services area of the parent account. See “Viewing Service and Subscription
Information” on page 102 for more information.
If an administrator chooses to align subscription terms for multiple child accounts and one or more of the
child accounts have already subscribed to services on their own, the Ariba Network Customer Support team
cancels the existing subscriptions and begins a new subscription on the date specified by the parent account
administrator.
Viewing Services for Your Child Accounts

You can view information about your subsidiaries’ subscriptions to check on renewal, upgrade, or payment
status. For information on child accounts, see “Signing Up for Services” on page 100.
Note: The My Subsidiaries’ Services section appears in the Services page only if you are the parent account
administrator.
W To view information about your subsidiaries’ subscriptions:

2 In the Services page, find the My Subsidiaries’ Services section.

This section contains a table that lists all of your subsidiaries’ service subscriptions and their current
statuses. By default, the table is grouped by subsidiary account name.
3 Do any of the following in the Subsidiary Subscription Statuses table:

• Click a Subsidiary Name to view information about that subsidiary’s subscriptions, including whether
the subsidiary subscribed to the service on their own or whether you subscribed on their behalf.
• Click a value in the Service Name column to view information on service benefits.
• View information in the Status column to identify any overdue Business, Integrated, or Enterprise
Package Membership upgrades or payment remittances. For more information, see “Supplier
Membership Levels” on page 13 and “Optional Service Statuses” on page 104.
By default, the Subsidiary Subscription Statuses table is grouped by subsidiary account. To group the table by
another value, click the table options icon and choose a value in the Group by Column section.

Chapter 7 Finding Business Opportunities
• “About Business Opportunities” on page 121

• “Signing Up to Receive Business Opportunity Notifications” on page 122
About Business Opportunities

Business opportunities are online sourcing events intended to solicit interest among suppliers of specific
commodities or services. They are created by buying organizations using Ariba Network Discovery or an
Ariba sourcing application and published on Ariba Network Discovery.
A business opportunity might be a request for information (RFI), a request for quote (RFQ), a request for
proposal (RFP), or a negotiation. Any specific business opportunity is called a posting in Ariba Network
Discovery.
Depending on when your Ariba Network account was created, you either automatically receive notifications
when new business opportunities are published that match your commodities or you configure your account
to receive notifications. For more information, see “Signing Up to Receive Business Opportunity
Notifications” on page 122.
Using Ariba Network Discovery

Registered and unregistered suppliers can search for and view business opportunities on Ariba Network
Discovery. You do not have to register with Ariba Network to use Ariba Network Discovery. If you just want
to respond to business opportunities, you can register only with Ariba Network Discovery. If you are already
registered with Ariba Network, you can increase your visibility to buying organizations on Ariba Network
Discovery. For more information, see “About Services” on page 95.
If you are already registered with Ariba Network, you can use the same username and password to log in to
Ariba Network Discovery. If you are already logged in to Ariba Network, click Ariba Network Discovery in the
Property Navigator to switch applications.
On Ariba Network Discovery, registered and unregistered suppliers can search for and view information
about business opportunities, but only registered users with the Participate in RFPs permission can respond
to postings.
To register with Ariba Network, go to supplier.ariba.com and click Register as New Supplier. To register with
Ariba Network Discovery, go to discovery.ariba.com and click Log in or Register.

Signing Up to Receive Business Opportunity Notifications Chapter 7 Finding Business Opportunities
Business Opportunity Capabilities and Membership Levels

All Basic, Business, Integrated, and Enterprise Package Members that have signed up for Business
Opportunities can:
• Search and view summary information for both public and private sector opportunities
• Use watch lists, which enable you to monitor activity associated with the public and private sector
opportunities you are interested in
• Receive email notifications about private and public opportunities that launch within your organization’s
selected commodities and sales territories
• View detailed information about public and private sector opportunities
• Participate in private and public sector opportunities
• Download business opportunity attachments
For information on becoming a paid Business, Integrated, or Enterprise Package member, see “Subscribing
to Optional Services” on page 101.
How to Participate
Ariba Network Discovery enables you to access business opportunities that are posted by buying
organizations. This means that you can do the following interactively online:
• Review details about the business opportunity, such as requirements, terms, and attachments
• Use a bidding checklist to gather information before you prepare a bid
• Enter information about your bid or response
• Submit your bid or response
All Basic, Business, Integrated, and Enterprise Package Members can now view summary information,
receive email notifications, and respond interactively to both Ariba Sourcing and Ariba Network Discovery
opportunities.
During the registration process, Ariba Network provides options to enable you to receive email notifications
when opportunities are published in your selected commodities. If you did not select those options, follow
the instructions in “Receiving Business Opportunity Notifications” on page 33 to enable them.
Signing Up to Receive Business Opportunity Notifications

You can receive email notifications when business opportunities within one of your organization’s selected
commodities are published on Ariba Network Discovery. To do this:
1 Classify your commodities using UNSPSC codes according to the instructions in “Classifying Your
Company” on page 28. You can change your commodities at any time.
2 Identify your sales territories according to the instructions in “Classifying Your Company by Sales
Territory” on page 30.
3 Sign up to receive email about business opportunities that match your company profile according to the
instructions in “Receiving Business Opportunity Notifications” on page 33. (Depending on when it was
created, your Ariba Network account might already be configured to receive these notifications.)

Appendix A Technical Infrastructure
• “Physical Location of Ariba Network” on page 123

• “Availability and Reliability” on page 123
• “Communication” on page 124
• “Authentication” on page 128
• “Backups and Maintenance” on page 129
• “Data Retention” on page 129
Physical Location of Ariba Network

The computers that run Ariba Network are located at a secure co-location facility in California. A backup
facility in Pennsylvania is available for disaster recovery. Ariba Network uses heavy-duty servers with
redundant features to ensure maximum availability.
Only certified Ariba Network representatives have direct access to these computers and the data they
contain. Outside organizations cannot access your transactions or catalogs. Only the organizations involved
in a transaction can see that transaction. The only parties that can see catalogs are buying organizations to
whom suppliers have given permission.
Ariba Network uses a high-speed connection to an Internet Service Provider (ISP). A firewall prevents
unauthorized access.
Note: Users can view the operational status of Ariba Network by going to the Event Website at
netstat.ariba.com. The website is available 24 hours a day, 7 days a week.
Availability and Reliability

Ariba recognizes that you need the highest possible availability and reliability. The procurement
application/Ariba Network transaction model is designed so you can depend on it for your business. To
provide high availability and reliability, Ariba Network has extensive error handing and fail-over features.
Error Handling
Ariba Buyer and Ariba Network have built-in order error handling at all stages of the transaction process.
1 When Ariba Network receives a transaction from Ariba Buyer, it first stores the transaction within a
secure database before any processing takes place. This action ensures that no transactions are lost.
2 Ariba Network sends an acknowledgment to Ariba Buyer that it received the transaction. If this
acknowledgment does not take place, Ariba Buyer considers the transaction transmission to have failed.
If an error occurs during transaction transmission, Ariba Network notifies the Ariba Buyer administrator
and Ariba Buyer automatically resends the transaction.

Communication Appendix A Technical Infrastructure
3 If the supplier selected the cXML order-routing method, Ariba Network sends the transaction to the
supplier’s website.
4 The supplier’s website sends an acknowledgment to Ariba Network that it received the transaction. If this
acknowledgment does not take place, Ariba Network considers the transaction transmission to have failed
and it automatically resends the transaction.
At any time, both the supplier and its customer can view the status of orders on Ariba Network.
Fail-over
Ariba Network runs redundant copies of all critical software subsystems related to transaction routing. This
redundancy enables automatic fail-over in the event of an error so that there is no disruption of service. Even
if automatic fail-over for order routing does not work, you can view orders online on Ariba Network.
Operational Status
Ariba Network hosts a user-accessible Event Website that disseminates notifications about operational
issues. It also contains archived notifications from the previous 60 days. The Event Website displays the
same event notifications sent out through email.
Users can view the operational status of Ariba Network by going to the Event Website at netstat.ariba.com.
The website is available 24 hours a day, seven days a week.
Communication
For increased security, Ariba Network communicates using HTTPS, which is HTTP over SSL (Secure
Sockets Layer). SSL is the industry-standard method for protecting Web communications. The SSL security
protocol provides RSA data encryption, server authentication, message integrity, and optional client
authentication for TCP/IP connections. It is built into both Microsoft’s and Mozilla’s web browsers.
For information about enabling SSL for external cXML sites, such as PunchOut sites and order receiving
systems, see the cXML Solutions Guide.
Interactive Sessions and Catalog Uploading

Users use web browsers to initiate interactive sessions on Ariba Network. Buying organizations go to
http://buyer.ariba.com and suppliers go to http://supplier.ariba.com. Both buying organizations and
suppliers go to http://discovery.ariba.com to use Ariba Discovery.
Ariba Network and Ariba Discovery redirect interactive sessions to https URLs, which instruct web
browsers to encrypt all communication. The level of encryption is determined by the web browser.
Suppliers upload catalogs while logged on to interactive sessions. Catalogs are encrypted for transport like
all other data in the sessions.

Appendix A Technical Infrastructure Communication
Communication with Ariba Buyer

Ariba Buyer posts data in the form of cXML documents to Ariba Network though HTTPS. Ariba Buyer uses
128-bit encryption.
Ariba Network authenticates the received data to ensure that it comes from a valid buying organization. For
more information, see “Authentication” on page 128.
See these topics for additional information on communication:

• “cXML Routing” on page 125
• “Fax Routing” on page 125
• “Email Routing” on page 126
• “Online Inbox” on page 127
• “EDI Routing” on page 127
Ariba Network Web servers use a server digital certificate to enable SSL connections. Ariba Network
supports 40-bit, 56-bit, and 128-bit encryption. The longer the key, the more difficult it is to break the
encryption code. Both Mozilla Firefox and Microsoft Internet Explorer can support 128-bit keys.
cXML Routing
The cXML order routing method posts cXML documents to the Web URL that the supplier specifies during
account configuration. Because this URL has an https prefix, Ariba Network encrypts all communication.
The level of encryption is determined by the supplier’s web server.
If the supplier’s web server is down or if it rejects the cXML post, Ariba Network retries the post every hour.
After 10 retries, Ariba Network holds the transaction and labels it “Failed.”
HTTPS connections require SSL. For information about enabling SSL for external cXML sites, such as
PunchOut sites and order receiving systems, see the Ariba cXML Solutions Guide.
For information about client-server authentication, see “Authentication” on page 128.
Fax Routing
The fax order routing method sends faxes to the supplier’s fax machine or fax modem using standard Group
III protocol. Faxes transmit at speeds up to 14.4 kbps and have a resolution of 200 x 200 dpi.
Ariba Network uses a fax service provider to send faxes. Ariba Network submits fax messages to the fax
service provider securely over the Internet through HTTPS using SSL v3.0. Faxes are then sent to the
supplier’s fax machine over private telephone lines.
Ariba Network does not fax purchase orders larger than 1 MB or that have more than 1,000 line items. It
indicates that these purchase orders exceed the maximum limit for display. It can transmit these purchase
orders through email, cXML, and EDI routing.
Buying organizations can configure Ariba Network to print only the last four digits of credit card and PCard
numbers in fax purchase orders. (By default, the numbers are masked in email purchase orders.) They might
want to hide these numbers for increased security if their suppliers already have them on file. Suppliers will
continue to see credit card and PCard numbers in cXML and online purchase orders.

Communication Appendix A Technical Infrastructure
Ariba Network correctly handles routing or fax problems. If the fax machine does not connect, Ariba
Network tries calling it five more times.
Email Routing
The email order routing method uses standard SMTP (Simple Mail Transport Protocol) Internet electronic
mail. Ariba Network sends email to the addresses specified by the supplier. Suppliers can specify up to five
email addresses.
Each email order contains both a plain-text message and a duplicate message in HTML format. The email
recipient should use an HTML-aware email reader for the best looking results. An example of an HTML-
aware email reader is Microsoft Outlook.
Suppliers can optionally configure Ariba Network to attach the cXML OrderRequest document to all email
purchase orders.
Buying organizations can configure Ariba Network to print only the last four digits of credit card and PCard
numbers in fax purchase orders. They might want to hide these numbers for increased security if their
suppliers already have them on file. For security reasons, credit card and PCard numbers (except for the last
four digits) are masked by default in email purchase orders. Suppliers see full credit card and PCard numbers
in cXML and online purchase orders.
When Ariba Network sends purchase orders to mailboxes that respond automatically with “Out of Office”
messages, it does not fail the orders if it detects one of the following phrases in the auto-reply message:
Out of office
OOTO
On vacation
on holiday
out of town
away from the office
away until
out of the country
at an off site meeting
When Ariba Network detects an auto-reply containing one of these phrases, it indicates that it received the
auto-reply in the order history log.
Email is not considered secure, because it is sent as clear text. However, suppliers can configure Ariba
Network to send just a brief email notification for each order. Then, they can log in and read their orders
online, which is more secure.
If an email purchase order bounces back to Ariba Network, its status is set to Failed and the reason for the
bounce is recorded in the purchase order’s Comments field. Both the supplier and its customer can view this
field online.

Appendix A Technical Infrastructure Communication
Online Inbox
The online Inbox order routing method requires suppliers to log in to Ariba Network with a web browser to
manually read transactions.
To connect to Ariba Network, the supplier uses the URL http://supplier.ariba.com. Ariba Network
redirects the session to an HTTPS connection, so all communication for that session is encrypted.
Ariba Network does not display purchase orders larger than 1 MB or that have more than 1,000 line items. It
indicates that these purchase orders exceed the maximum limit for display. It can transmit these purchase
orders through email, cXML, and EDI routing.
The level of encryption is determined by the supplier’s web browser.
EDI Routing
Ariba Network supports two kinds of EDI (Electronic Data Interchange) document routing:
• ANSI ASC X12 EDI v004010
• UN EDIFACT version D98A with syntax version 3
Suppliers can select either type of EDI routing when configuring their Ariba Network accounts.
It is recommended that suppliers subscribe to the Supplier Technical Support (STS) service. STS
membership offers an enhanced level of support that a standard account does not include, such as the ability
to view online case status, extended support hours, guaranteed response times, and an escalation path.
EDI Routing Options

There are two routing options for EDI documents:
• Value Added Network (VAN) routing through Inovisworks from Inovis, Inc.
• EDI over the Internet (EDIINT) routing using the Applicability Statement 2 (AS2) method
Suppliers choose one of these methods when setting their EDI configuration.
Inovis, Inc. (formerly Harbinger and Extricity) has provided B2B solutions to the world’s most successful
companies since 1984. The Inovisworks network provides mission critical and flexible connectivity to
electronic B2B trading communities. For more information, see www.inovis.com.
EDI Setup
When suppliers select X12 or EDIFACT document routing in their Ariba Network accounts, they enter data
about their EDI profile, including their EDI IDs and VAN names. Suppliers must also contact Customer
Support, specifying their NetworkId and their customers’ NetworkIds and names.
EDI Document Mapping

Ariba Network performs EDI mapping according to its published guidelines, not a supplier’s preferred
guidelines. It does not customize mapping for each customer.

Authentication Appendix A Technical Infrastructure
When Ariba Network maps data between cXML and EDI documents, it passes as much of the sender’s
original data as possible. For example, the EDI purchase order generated by Ariba Network is as complete a
rendering of the cXML OrderRequest that can be produced within the confines of the X12 or EDIFACT
standards. So, generated documents might contain what appears to be verbose optional content, such as
currency declarations, redundant postal addresses, and text comments, because that data is present in the
original document.
For EDI and EDIFACT implementation guidelines, go to the Help@Ariba website by clicking Help on the
top right of any screen.
Retrieving EDI Orders

Suppliers can establish EDI mailboxes with Inovis or any other VAN. Suppliers set up their own mailbox
services, and they are responsible for any interconnect fees between VANs.
Suppliers retrieve purchase orders using the medium their VAN supports—usually private telephone lines.
They use EDI retrieval and translation software to read their EDI mailboxes and to translate orders for their
order fulfillment system.
For more information about setting up EDI routing, see Ariba Network EDI Configuration Guide.
Authentication
For secure access, Ariba Network and supplier organizations perform authentication of both interactive user
sessions and cXML documents.
Authentication of Interactive Sessions

Ariba Network authenticates online sessions by requiring users to log in with a unique user ID/password
pair. It uses Data Encryption Standard (DES) software to encrypt account passwords before storing them.
Each organization can view only its own information. Some buyer/supplier data can be viewed by other
organizations.
Suppliers can explicitly publish catalogs to make them visible to specific customers. Transactions between a
supplier and its customer can be seen by both parties. Supplier company profiles can be viewed by buying
organizations when they search for new suppliers.
Authentication of cXML Documents

For secure access Ariba Network, Ariba Buyer, Ariba Sourcing, and external cXML-enabled sites (such as
PunchOut sites) authenticate cXML documents they receive. This authentication ensures that the senders are
recognized organizations.
Ariba Network provides two methods for authenticating received cXML documents:
• Shared Secret—(default) You enter a confidential text string into a field in your Ariba Network account.
All documents passed between you and Ariba Network contain this shared secret for authentication.

Appendix A Technical Infrastructure Backups and Maintenance
• Digital Certificate—Organizations purchase and maintain a digital certificate from a trusted Certificate
Authority and then enter that certificate into their Ariba Network account. Ariba Network refers to that
digital certificate for authentication. Ariba Network supports backup certificates, which are useful when
the primary certificate expires or when you need to perform certificate maintenance.
For instructions on specifying your cXML authentication method, see “Configuring cXML Routing
Options” on page 57.
For instructions on setting up digital certificates, see the Ariba cXML Solutions Guide.
Backups and Maintenance

Ariba performs regular backups of your Ariba Network data—registration and account information,
uploaded catalogs, and transactions. Backups do not interrupt the normal operation of Ariba Network.
Ariba Network receives periodic preventive maintenance. This preventive maintenance is scheduled for low-
use times, such as weekends and late at night. Transaction queues wait while maintenance occurs, and they
resume processing when maintenance concludes. Ariba usually lists planned preventive maintenance times
on the Event Website. For more information, see “Operational Status” on page 124.
See “Data Retention” on page 129 for information on Ariba Network’s data retention policy.
Data Retention
Under Ariba’s data retention policy, Ariba Network deletes expired transaction documents after 18 months
to reduce the volume of data stored on Ariba Network. To retain your transaction documents beyond 18
months, you must subscribe to the Data Retention service.
The Data Retention service covers all expired transaction data: purchase orders, change/cancel orders, order
confirmations, ship notices, time sheets, invoices, credit memos, payment remittances, and document
attachments. However, you cannot prevent Ariba Network from deleting catalogs and Inbox notifications by
subscribing to the Data Retention service. Catalogs and Inbox notifications have their own data retention
policy:
• Catalogs that have never been published and contain more than one version expire 18 months after they
were last viewed by the supplier. If a catalog has been published or contains only one version, it never
expires.
• Online Inbox notifications expire 100 days after they arrive.
For detailed information on the Data Retention service, see “Data Retention Optional Service” on page 97.
Transaction documents expire and are deleted in groups. All documents related to a purchase order expire
when the most recent document in the group reaches 18 months old. Each time a new document related to
the purchase order is sent, Ariba Network resets the 18-month expiration clock to 0 days.

Data Retention Appendix A Technical Infrastructure

Index
A authentication method 128

accelerated payments, working with 53 digital certificate 58
access. See roles; permissions selecting for cXML 57
account administration 63, 75 shared secret 58
account configuration settings 20 automatic delivery of archived zip files 47
account hierarchies automatic subscription renewal 108
creating 116–120 Auto-Renew Pending status 103, 108
parent accounts 115 auto-renewal, of Ariba Network subscription 109
subsidiary accounts 115 availability, of Ariba Network 123
Account Hierarchy Administration permission 116
accounts, suspended 17, 79, 105
B
ACH
pre-notification 49 backup digital certificate 58
setting up as payment method 49, 49–50 backups, Ariba Network 129
ad hoc invoices 86 bank, specifying for remittances 50
address, specifying for your company 21, 22 basic configuration 20
Administrator role 63, 64 Basic Profile section 29
exposing user accounts to customers 74 beneficiary bank 50
and password expiration 23 blanket purchase order routing method 35
Administrator/ Personal information, hiding 23 blanket purchase orders 41–42
Advantage program 24, 96 routing through cXML 42
aisle-level PunchOut 57 routing through online Inbox 41
Alerts and Messages content item 12 blocking unwanted email 34
alternate digital certificate. See backup digital certificate Business Contact 91
annual document count 14 Business Membership
annual revenue, specifying in company profile 22 overriding routing options 84
annual transaction volume 14 business opportunities 121
ANSI X12 configuration settings 60 and membership level 122
ANSI X12 EDI 850 routing method 35 receiving email notifications for 26, 33
archive invoices 46 subscribing to 122
Archive Without Delay 46 Business Package Membership
archived invoices 46, 98 subscription statuses 103
Ariba Discovery 9, 13, 33, 121 suspended accounts 105
Advantage program 24, 96 Business Package Membership Management permission
business opportunities on 26 67
Ariba Network business policies 53
auto-renewal 109 specifying for change/cancel orders 55
introduction to 9 specifying for cXML order requests 54
network connection 123 specifying for invoices 45
notification of downtime 26 specifying for order response documents 55
payment methods for services 100 specifying for PCards 51
physical location 123 specifying for returns and credits 54
status of 124 specifying implementation time frames 53
technical infrastructure 123 specifying shipping address options 54
Ariba Network Accounts 97 Business, Integrated, and Enterprise Package
Ariba Network ID 12 Membership, optional upgrade 16
Ariba service invoices. See subscription invoices buying organizations
attachments, for company profile 24 requesting relationship with 82
viewing order routing method 34

Index
C specifying business policies 53

Cancelation Pending status 103 specifying catalog capabilities 55
catalog capabilities 55 uploading company logo 25
specifying for CIF 56 Contact Administration permission 65
specifying general 56 contact administration. See customer contacts
specifying language for catalog items 56 contacts. See customer contacts
Catalog Management permission 65 content items, on Home page 12
catalog orders 35 Contract Access permission 66
catalog orders with attachments 35 corresponding bank 50
catalogs country codes for territory classifications 30
classifying products and services 56 Credit Card Number Access permission 51, 66
and deleted users 74 credit card verification number 111
deletion policy 98, 129 credit cards, for payments
monitoring access activity 26 granting access to account numbers 50–51
receiving notification for subscription 26 masked numbers on purchase orders 125, 126
saving before deleting a user 74 PCards 51
simplifying distribution 82 setting up as payment method 49–50
certificate authorities 59 credit cards, for services
certificates, digital 129 adding 111
change/cancel orders 35 controlling access to 110
routing through cXML 40 failed charges 110
routing through EDI 41 managing 110
routing through email 41 removing 113
routing through fax 41 updating 110, 113
routing through online Inbox 40 viewing statements 114
selecting routing method 40 credits and returns, specifying business policies for 54
specifying business policies for 55 currency
check, setting up as payment method 49–50 setting for Services area 21, 100
Child Account Access permission 116 specifying default 23
child accounts, signing on to 118 custom routing methods 34
CIF catalogs, specifying capabilities 56 Customer Administration permission 65, 66
CIF fields, selecting supported 56 customer contacts
classifications, commodity 28 adding, editing, deleting 90–91
collaboration requests 26, 42 companywide 92–93
commodities, wildcarding 30 customer-specific contacts 93
common actions 12 managing 89–93
company address, specifying 21, 22 customer groups 82
company description 22, 24 creating 82–83
Company Information 22 modifying 83
Company Information permission 65, 68 overriding cXML transformation settings 84
company logo 96 overriding default order routing 82
companywide contacts 91 setting document routing overrides for 84
adding, editing, or deleting 92–93 using for catalog distribution 82
Business Contact 91 customer relationships 77
custom 91 relationship requests 77
Main Sales Representative 91 setting options for 79
Sourcing Contact 91 suspended 79
configuration Customer Support, contacting 73, 97
basic settings 20 customer-requested profile 62
customer-requested profile 62 customers
cXML 57 accepting relationship requests 80
EDI document routing 60 grouping 82–83
enabling advanced routing options 57 rejecting current customers 80
getting help with 97 rejecting relationship requests 80
outgoing documents 43, 45 relationship requests 77
returns and credits 54 requiring additional profile information 62
setting cXML options 57 setting document routing overrides 84
setting relationship request receipt options 78 viewing invoicing rules 86

Index
customized profile 80 EDI (Electronic Data Interchange) 35

cXML (Commerce eXtensible Markup Language) configuration settings 60
See also PunchOut document routing types 127
enabling routing options 57 enabling routing options 57
entering a PunchOutSetupRequest URL 57 order routing, security of 127
parameters 57 using to route change/cancel orders 41
profile URL, specifying 57 using to route new orders 37
routing method 34 using to route non-catalog orders 40
secure order routing 125 using to route payment remittances 44
selecting authentication method 57 EDIFACT 35
shared secret authentication 58 configuration settings 60
specifying policies for order requests 54 document routing 127
using to route blanket purchase orders 42 Electronic Commerce Code Management Association
using to route change/cancel orders 40 (ECCMA) 28
using to route new orders 37 email
using to route non-catalog orders 39 distribution lists for system notifications 27
using to route orders with attachments 38 for document routing 34
using to route payment remittances 44 preventing out-of-office messages from failing orders
using to route time sheets 42 34
cXML catalogs, specifying capabilities 56 for routing change/cancel orders 41
cXML Configuration permission 36, 66 for routing new orders 37
cXML OrderRequest attached to email orders 37 for routing non-catalog orders 40
cXML transformation 85 for routing orders with attachments 38
overriding 84 for routing payment remittances 44
for routing time sheets 42
specifying addresses for system notifications 26
D specifying an address for account notifications 22
dashboard tabs 12 email notifications, setting for subscription invoices 114
Data Encryption Standard (DES) 128 email order routing, security of 126
data retention policy 97 encryption
Data Retention service 36, 46 SSL (Secure Sockets Layer) 124
documents covered by 97, 129 web browser 124
how cost is calculated 98 enhanced profile
subscribing to 101 entering 24–25
default currency 23 use in Ariba Discovery 96
default routing method, overriding 84 Enterprise Package Membership
deletion Supplier Technical Support included with 96
of purchase orders 36 Enterprise Package Membership Management
of transaction documents 97 permission 67
digital certificate 58 error handling 123
digital certificates 129 eSignature service 99
digitally signing invoices 99 statements of service 114
discount management 12 subscribing to 101
discount management, working with 53 Event Website 124
distribution lists, in email system 27 events, sourcing 121
document retention policy 97 exemption, from network transaction service fees 17
document routing overrides 84 expiration
downtime notification 26 of transaction documents 129
downtime, on Event Website 124 of service subscription 108
drop ship addresses 54 extended profiles 79
D-U-N-S number, updating 21
F
E failed order status 125, 126
early payment offers, working with 53 failed transmissions 123
early payment terms, notification for 26 fail-over system for transaction routing 124
Early Payments content item 12 family, classifying your company by 28
fax 35

Index
using to route change/cancel orders 41 Manage Profile 13, 20

using to route new orders 37 Manage Services 13
using to route non-catalog orders 40 managing customer groups
fax order routing, security of 125 business package members 82
firewall, Ariba Network 123 enterprise package members 82
Full Access predefined role 64 integrated package members 82
manual service renewal 108
membership
G annual document count 14
ghosted PCards 51 annual transaction volume 14
groups. See customer groups suspended accounts 17
messages 12
H
hiding Administrator/ Personal information 23 N
HTTPS 124 navigation bar 12
netstat.ariba.com Event Website 124
Network Transaction Service Fees 15
I network transaction service fees
implementation time frames, specifying 53 claiming exemption 17
Inbox Access permission 66 suspended accounts 17
Inbox. See online Inbox non-catalog orders 35, 39
incoming documents 53 routing through cXML 39
industry classifications 31 routing through EDI 40
Inovis, Inc. 127 routing through email 40
Integrated Package Membership Management routing through fax 40
permission 67 routing through online Inbox 39
interactive sessions, Ariba Network 124 non-catalog orders with attachments 35
international transactions 50 non-PO invoices 86
introduction to Ariba Network 9 notifications 12
invoice archival 46 for business opportunities 122
Invoice Generation permission 66 receiving in online Inbox 26
Invoice Report Administration permission 66
Invoice Status content item 12
invoices O
archived 46, 98 online Inbox
digitally signing 99 notification deletion policy 98, 129
non-PO (ad hoc) 86 receiving large purchase orders 38–39
receiving notification for status changes 26 receiving notifications in 26
receiving notification if undeliverable 26 routing method 34
selecting routing methods 45 security of 127
service. See subscription invoices using to route blanket purchase orders 41
specifying business policies for 45 using to route change/cancel orders 40
viewing customer invoicing rules 86 using to route new orders 37
isAdHoc flag 39 using to route non-catalog orders 39
ISO 3166 country codes 30 using to route orders with attachments 38
using to route payment remittances 44
using to route time sheets 42
L Online routing method, for new orders 37
language operational status event website 124
setting for notifications 23 optional services 95
specifying for catalog item descriptions 56 eSignature 99
logos, uploading 25 statuses 104
subscribing to 101
Supplier Technical Support (STS) 96
M suspension of 106
Main Sales Representative 91 order confirmations 55
order history log 35

Index
order requests, cXML 54 PCard access, and password expiration 23

order response documents PCard numbers, controlling display of 66
selecting routing method for 43 PCards 51
specifying policies for 55 See also credit cards
Order Routing Summary 85 masked numbers on purchase orders 125, 126
Order Routing wizard 85 specifying options for 51
order routing, testing 34 Pending Tasks 12
order status, failed 125, 126 permissions 65
OrderRequest documents Credit Card Number Access 51
attached to email orders 37 cXML Configuration 36
enabling cXML transformation 85 Participate in RFPs 121
orders and roles 63
non-catalog. See non-catalog orders Transaction Configuration 36
preventing out-of-office messages from failing 34 personal information, specifying 20
receiving notification for undeliverable 26 postings 13
routing through cXML 37 permission to respond to 66
routing through EDI 37 potential relationship request
routing through email 37 project invitation 81
routing through fax 37 predefined roles 64
routing through online Inbox 37 preferred payment method, specifying 49
selecting routing method 37 preventive maintenance 129
types of 35 preview accounts, configuring 20
orders with attachments privacy, hiding Administrator/ Personal information 23
routing through cXML 38 procurement applications, Ariba Network
routing through email 38 communication 125
routing through online Inbox 38 product categories, classifying unrelated 30
selecting routing method 38 production accounts, configuring 20
ordersender-prod@ansmtp.ariba.com 34 production mode 45
organization hierarchies. See account hierarchies profile URL, specifying 57
Outbox Access permission 66 profiles
out-of-office messages, configuring to prevent order accessing on Property Manager 13
failure 34, 126 customized 80
overrides, document routing 84 Property Navigator 13
overriding, default routing method 84 public RFX. See Ariba Discovery
PunchIn, facilitating for user accounts 74
PunchOut catalogs, specifying capabilities 56
P PunchOut sites
parent accounts 115 specifying capabilities 57
Participate in RFPs permission 66, 121 specifying customized pricing support 57
passwords specifying SSL support. 57
changing 23 PunchOutSetupRequest documents, enabling cXML
Credit Card Number Access permission and 66 transformation 85
encryption of 128 PunchOutSetupRequest URL, specifying 57
expiration 23 Purchase Order Report Administration permission 67
help with 97 Purchase Order Status content item 12
resetting 72, 73 purchase orders
specifying 23 See also orders; document routing overrides
payment methods automatic deletion of 36
for services 100 controlling PCard numbers displayed 66
specifying 48, 49 different Ship To addresses for line items 54
payment plans 101 drop ship addresses 54
payment remittances receiving large 38–39
notifications for 26 viewing large 38
routing through cXML 44 viewing new 37
routing through EDI 44
routing through email 44
routing through online Inbox 44 Q
selecting routing method 44 Quick Links panel 12

Index
R Online 37
reassigning administrators 75 orders with attachments 38
reassigning user logins 73 overriding 84
Refresh Content 12 payment remittances 44
registration, getting help with 97 selecting for invoices 45
rejecting relationship requests 80 selecting for order response documents 43
relationship requests 77 supported methods 34
accepting 80 testing 34
configuring 78 time sheets 42
receiving notification for 26 visible to buying organizations 34
rejecting 80 routing options, enabling advanced 57
requesting 82 Routing Overrides permission 67
setting receipt options for 79 RSA encryption 124
reliability, of Ariba Network 123
remittance addresses
S
adding 48
updating 49 sales territory classifications 30
and your organization’s location 21 Search content item 12
remittances, specifying a bank 50 secret question and answer, specifying 23
renewal 109 secure communication, on Ariba Network 124
renewing service subscriptions 108 segment, classifying your company by 28
automatically 108 selecting routing method 39
Business, Integrated, and Enterprise Package service invoices. See subscription invoices
Membership 109 services 95
Data Retention 109 accessing on Property Manager 13
how renewal cost s are calculated 109 adding credit cards 111
manually 108, 109 Ariba Discovery Advantage program 96
Supplier Technical Support 109 automatic renewals 108
resetting passwords 72, 73 canceling 107
Return Merchandise Authorization (RMA) 54 canceling renewal 108
returns and credits controlling access to credit cards 110
configuring 54 credit card charges 110
specifying business policies for 54 Data Retention 129
RFPs. See postings eSignature 99
RFQs, RFPs, RFIs 121 expiration 108
RFXs. See business opportunities; postings; public RFX failed credit card charges 110
RMA (Return Merchandise Authorization) introduction to 95
entering contact information 54 managing credit cards 110
roles 63 manual renewals 108
Administrator 63 modifying subscription invoice delivery options 114
changing for users 73 removing credit cards 113
creating 69, 69–70 renewal 108
deleting 71 statements of service 110
modifying 71 subscribing to 100
predefined 64 Supplier Technical Support 96
routing method for other document types 35 suspended 106
routing methods 34 updating credit card information 110, 113
ANSI X12 EDI 850 35 updating information 107
blanket purchase orders 41–42 viewing credit card statements 114
change/cancel orders 40 viewing for subsidiaries 119
configuring for EDI 60 viewing information on 102
custom 34 viewing status of 103
EDIFACT 35 viewing subscription invoices 114
email 34 shared secret 58, 128
fax 35 ship notices 55
for large orders 38 shipping addresses, specifying policies for 54
new catalog orders 37 Sourcing Contact 91
non-catalog orders 39 sourcing events 121

Index
sourcing, exposing user accounts to customers 74 Transaction Configuration permission 36, 67

spam filters 34 transaction data, retention policy 97
SSL (Secure Sockets Layer) 124 transactions, suspended 17
specifying support for PunchOut catalogs 57 transferring administration ownership 75
state of incorporation, specifying in company profile 22
status, of Ariba Network 124
statuses U
Business Package Membership 103 unit of measure, specifying for catalogs 56
optional services 104 United Nations Development Programme (UNDP) 28
viewing for services 103 United Nations Standard Products and Services Code
store-level PunchOut 57 (UNSPSC) 28, 56
Subscribed status 104 uploading company logos 25
subscription invoices 100 URLs, specifying for your company 24
modifying delivery options for 115 user logins, reassigning 73
setting default currency for 23 username, specifying 22
viewing 114 users 63
subscriptions. See services creating 72
subsidiary accounts 115, 119 deleting 74
Supplier Discount Management Program Administrator exposing user accounts to customers 74
permission 67 limitation on number 72
Supplier Technical Support (STS) service 96, 101 reassigning before deleting a role 71
Supplier Treasury Agent permission 67 reassigning logins 73
suppliers, extended profiles 79 selecting a different role 73
support, telephone 96
suspended accounts 17
effect on customer groups 82 V
effect on routing overrides 84 verification number, credit card 111
suspended customer relationships 79
Suspended status 104
suspension W
of account 105–106 web browsers, secure communication with Ariba
of optional services 106 Network 124
restoring account 106 websites, specifying company URLs 24
restoring optional services 106 wildcarding 30
Suspension Pending status 104 wire, setting up as payment method 49, 49–50
system notifications, entering email addresses 26
X
T
X12 EDI document routing 127
Tax Book Report Administration permission 67
technical infrastructure, Ariba Network 123
technical support, premium 96 Y
Terms of Service 103
year founded, specifying in company profile 22
Terms of Use 103
territory classifications 30
test account 9
time frames, implementation, specifying 53
Time Sheet Management permission 67
Time Sheet Report Administration permission 67
time sheets 42
notifications for 26
routing through cXML 42
routing through email 42
routing through online Inbox 42
selecting a routing method 42
time zone, specifying for your organization’s account 23
Transaction Activity Report 16
transaction audit reports 66

Index

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Document Month/Year of Updated Short Description of Change

Ariba Network Account Management Guide iii

iv Ariba Network Account Management Guide

Revision History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Chapter 1 Introduction to Ariba Network . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2 Configuring Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Ariba Network Account Management Guide v

Chapter 3 Managing Roles and Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Chapter 4 Managing Customer Relationships . . . . . . . . . . . . . . . . . . . . . 77

Chapter 5 Managing Customer Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 89

Chapter 6 Managing Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

vi Ariba Network Account Management Guide

Signing Up for Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Chapter 7 Finding Business Opportunities. . . . . . . . . . . . . . . . . . . . . . . 121

Appendix A Technical Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Ariba Network Account Management Guide vii

viii Ariba Network Account Management Guide

• “Getting Started with Your Account” on page 9

Getting Started with Your Account

Reviewing Your Company Profile and Account Information

For more information, see Chapter 2, “Configuring Your Account.”

Setting Up Your Account For Document Routing

For more information, see Chapter 2, “Configuring Your Account.”

Ariba Network Account Management Guide 9

For more information, see Chapter 3, “Managing Roles and Users.”

Publish and Test Your Catalog

For more information, see the Ariba Catalog Format Reference.

View the Contents of Your Inbox and Outbox

For more information, see the Ariba Network Transactions Guide.

10 Ariba Network Account Management Guide

Accessing the Home Page

Ariba Network displays the home page:

Ariba Network Account Management Guide 11

The home page provides quick access to important information:

12 Ariba Network Account Management Guide

About the Supplier Membership Program

Enabling New Supplier Membership Program Packages

Existing suppliers can choose to:

Supplier Membership Levels

Ariba Network Account Management Guide 13

In addition, Basic Package membership allows suppliers to:

14 Ariba Network Account Management Guide

Network Transaction Service Fees

Ariba Network Account Management Guide 15

Transaction Activity Report

This column… Shows…

16 Ariba Network Account Management Guide

Membership Fee Exemption

If your business is certified as small and disadvantaged, women-owned, minority-owned, or veteran-owned,

For more information about this exemption, go to www.ariba.com/suppliermembership/en/smp_renew.cfm.

How to Avoid Account Suspension

Ariba Network Account Management Guide 17

18 Ariba Network Account Management Guide

• “About Account Configuration” on page 19

About Account Configuration

The Ariba Network account configuration areas are:

Ariba Network Account Management Guide 19

W To view the account configuration settings:

The Profile Configuration page appears.

Specifying Additional Basic Profile Information

20 Ariba Network Account Management Guide

Updating Your Company Information