HOW TO QUERY ASHAM TELE POINTS

EARNED VIA TELEBIRR

May 22, 2022

Content
Introduction
1. How to query Asham tele points on CRM (telebirr)
Conclusion

Prepared by:- Mobile Money DCC team

2
Introduction

Asham tele:- a loyalty program that reward our esteemed customers for using our
services and staying with us. Customers will be incentivized based on the points they collect
while using diverse telecom services like voice, data/internet and SMS.

• Also, they will be eligible to collect points as they recharge airtime and make payments for
goods and services via telebirr. Customers can redeem their point to buy smartphones,
tablets, top-up airtime and settle their monthly telecom bills.

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CRM Home page

CRM home page

Click on Site Map  Loyalty & Points  Point Service(Point Mall)
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Point Service (Point Mall) portal

• Point Mall
Insert service number  then Enter to search.

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 Customer View

Scroll down to find Point “Change History”  click “More”.

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 Point Change History page

Adjust the Start and End for “Date and Time” as you want  Select “Change Type” from
drop down(Calculating Point(telebirr recharge) OR (Calculating Point(Merchant)  select
“Change Channel” as (Mobile Money Wallet)  select “Service Number” finally Click
“Query” to see the points.) Mobile Money DCC Page | 5
Searched Result

So we can check and tell whether customer earn the point or not.

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Conclusion
Terms and Conditions
• All type of mobile service (Prepaid, post-paid & Hybrid) are eligible to register and use the
program.
• It is implemented per service number not per account number.
• To register and manage all activity related to Ashamtele loyalty program, the customer can use
My Ethiotel mobile app and *999#.
• Any active registered customer can transfer non-expired points to any active, registered
customers without any category limitations. But Points shall not be transferred for non-
members.
• Frozen point shall not be transferred and redeemed.
• During ownership change, points shall be transferred.

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Cont.

• For deactivated SIM, membership and points will be removed. New subscriber using the same
Deactivated service number is allowed to registration for the loyalty program.
• Point expiry date shall be 12 months. That means if the customer has 10 point on January 1,
2022 this 10 point will be expired at January 1, 2023.
• For usage less than 1 Birr shall be counted after next usage summation.
• For free services provided by Ethio telecom, the system shall not give any point.
• 1 Point equals 2 cents and it includes VAT.
• If the customer deactivates the service, the point shall be removed.
• Outstanding bill amount accumulated before launch date of Ethio telecom Loyalty program
(Ashamtele) and registration date of the service number (for Ashamtele) shall not get points

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 Cont.
• Point shall be calculated and send to service number based on the bellow rule:
– Prepaid Mobile:
• 1 Birr Usage for Voice, SMS & Data = 1 Point
• System will send the point every 24 Hour
• For package users including unlimited package the point will be calculated based on the
package price (1 Birr = 1 Point ratio).
• Gift Package Point Shall be cumulated for senders since they are the payers.
• No point shall be counted for balance transfer at the time of transfer but shall be count when
they use it accordingly.
• The point calculation doesn't include Premium number usage.

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Cont.

• Minimum threshold is 2.5 Birr/Day

– Postpaid Mobile Usage:
• 1 point for 1 Birr (payed bill amount) shall be send when the bill is paid.
• The point shall be calculated by excluding premium number usage payment.
• Minimum threshold is 75 Birr/Month
• The point shall be send to the user if the payer is other customer.
– Airtime Recharge via telebirr
• 1 Birr recharge for 2 point
• System will send the point every 24 Hour
• Recharge for other customers, buyer eligible for the point
– Merchant Payment via telebirr
• 10 Birr Merchant payment via telebirr have 1 Point

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Thanks