Customer Services Division

e-CAF Android Training

CS/ BO| 06 May 2015

DOCUMENT CONTROL

Date
Version Prepared by Remark
(DD/MM/YYYY)
05/04/2015 V.1 Zinet Ali

05/05/2015 v.2 Eyerusalem Gelaye

AGENDA

 DEFINITION
 OBJECTIVE
 BENEFITS
 FEATURES
 REPORTING
 HOW TO USE E-CAF APPLICATIONS
DEFINITION
 E-CAF system is an electronic way of customer information and documents management system.
 It consist of three main modules, Desktop application, mobile application and Web portal.
 Main objective for desktop and mobile application is to collect customer information
 Web GUI is dedicated to perform back office work

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OBJECTIVE
 The main objectives of Ethio Telecom is to obtain a document management system that will facilitate
capturing and validating customer information and insure the following:
 Improve CAF collection efficiency
 Provide all sales channels will be able to capture customer information, documents, picture and
signature electronically.
 Fully automated work flow and documents management tool Integrated with CRM.
 Highly efficient evaluation /edition of customer information and documents.
 Provide statistical evaluation of CAF collection and accurate customer information performance
 Instant and simple access any customer document
 To migrate all current existing hardcopy CAF (Customer Acquisition Form) to e-CAF (Electronic
Customer Acquisition Form) system
 To eliminate manual paper work

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 BENEFIT OF E-CAF
 Enhance ethio telecom image as a world class telecom operator
by using a sophisticated, intelligent, efficient and easy to use
customer profile capturing solution
 Improve customer experience providing detailed insights of
customers base
 Improve operational performance when CAF is required; Easy
access for all concerned departments (RS ,CS, Legal, official
security departments…)
 Improve security measures and reduce fraud
 Detailed reporting of sales channels performance.
 Adopting green environment operations by eliminating paperwork

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E- CAF SYSTEM FEATURES…….
 Existing customers: will be consolidated with customer current account
 CAF Commissions will be calculated automatically
 All activities of Retailers agents will be Managed
 A list of all the Mobile device can be Managed
 Mobile should contain details
 Last Used Time,
 Last Agent ,
 Last Known Location
 A history of who used the device can be viewed
 Devices can be searched for by IMEI, Username, Date Ranges
 The Device can be blocked, unblocked, deleted.
 Devices can be provisioned (added)

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REPORTING
 The following built in reports are available through E-CAF system, all reports are subject to a date
range, and can be grouped or filtered by region, shop, distributer, and dealer/Retailer:
 Summary report:
 Showing total submissions by status (open, pending, incomplete, rejected)
 Activity report:
 Shows the total submission, approvals and rejection per day, week or month.
 Approval list:
 Showing list of approved E-CAF’s
 Approval performance:
 Showing number of activations, and case status within configurable period. Ex. number of
approved cases within 1 days of submission.
 Sales channel report:
 Used by dealers and distributers showing their performance, number of submissions,
approvals, rejections, corrections
 Aging cases report:
 Showing the pending and rejected cases after configurable number of days.

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 HOW TO USE E-CAF APPLICATIONS

Download the e-caf application

 The Axon icon will be pre – installed on the

E-CAF phones:
 Click the Axon Face2Face Icon show here
 INSTALL THE ECAF APP:

Once the Axon Face2Face icon is clicked on the

main screen the page
on the right will be displayed.
 Make sure the phones is connected to
the internet
 Click the Install button
 The E-Caf phone will download the new
software
DOWNLOADING THE NEW APPLICATION
INSTALLATION OF THE NEW SOFTWARE
E-CAF APP INSTALLED
SIGN UP
1. The first time the agent logs in to the E-Caf application they will have to use the “Sign
Up” feature to create an account on the device.
2. Click on the Sign up Button
3. Once the agent has selected sign up they will need to enter their username that has
been provided to them. The user will then click the button “Request OTP” to receive there
OTP.
 4. The OTP will be sent to the user and the application will validate the OTP.

• The OTP will automatically be validated by the app

5. The user now is requested to select their own password

 The password will need to be a strong password; the app will inform the agent if an
invalid password is selected.
 The password will need to be the same both times.
 Click the confirm button
 6. The agent will then choose his/her memorable questions which will be used for
password resets

• Please complete five memorable questions 

• Click the confirm button
SIGN IN
1.Once the agent has signed up they can now login. The agent will need to supply there
username and password in the provided boxes.
Con’t…
2. click on the “new” icon to start the new e-caf
PRE-PAID REGISTRATION (INDIVIDUAL REGISTRATION)
• Select Pre-Paid


INDIVIDUAL REGISTRATION

• Select Individual Registration

Con’t…..
 CUSTOMER DETAILS – PREPAID
• Complete the customer details as per below

• Swipe the screen to the left when completed

COMPLETE THE REGISTRATION IN “ CUSTOMER
DETAILS 2/2

• Swipe the screen to the left when completed

• The app will warn the agent if all the details were not filled in correctly
 IMAGES –PREPAID
• To capture the customer portrait and ID, click on the large white square

• The Camera application will open

• Point the E-Caf phone towards the customers face
• Click on the face for the camera to zoom (Click on the screen)
• Click on the blue button to take the image
Con’t…

• Select the ID type – This will be a drop down

• Enter the ID number and ID expiration date
• Capture the Image of the ID using the same process as Customer portrait.
• Swipe the screen to the left to continue
AGREEMENT –PRE PAID
 Con’t...
To take the customer signature, click on the large white square

Signature Page

• Click the White box the Customer Signature screen will appear, the client can sign with his/her
finger on the screen. Save the print after the signature is completed.
• If the customer is unable to make their signature select the handicapped check box
• I reason must be selected if the signature cannot be made.
• Swipe the screen to the left to continue
SUBMIT
1. To submit the registered customer information/data

This saved the record on the phone. Can be

submitted to the back office at a later stage.

The E-Caf will be submitted to the E-Caf back

office over the internet immediately.
FORGOT PASSWORD
1. If the agent has forgotten their password they can click on “forgot password” button to
reset the password.
Con’t…
2. Enter the registered username to reset password and the requested memorable
questions

• Click confirm after the answers have been completed correctly

 Con’t….
3. Once the security questions have been answered correctly the application waits for an
OTP to be sent. The system will automatically validate the OTP and Once the application
has verified the OTP the agent is now able to set a new password for their account.

• When the password has been set and confirmed, the agent will return to the login
screen and now can login with their new password
REJECTED

• The Rejected icon is used to display records that has been rejected from the E-Caf
GUI
• The agent that logged into the Devices rejected records will be shown
• Rejected record will be downloaded when the agent logs in with online mode
• Rejected records are E-Caf’s that was rejecting by the Ethio back office. The Agent
will need to update the fields marked as invalid
• This feature allows an agent to manage E-CAF profiles that have been rejected by
filing agents - Online
 CON’T…

1. Click on Rejected if the counter (1) has a value bigger than 0

2. Select the record to be updated because it was rejected
3. Three action can preformed on each reject record
a. Fix now – this action will let the agent update the record immediately
b. Fix later – will save the record to be updated at a later stage
c. Unable to Fix – The record is unfixable – meaning the agent is unable to fix /
update the rejected record
CON’T…

1. Details what are not correct (reason for rejection) will be displayed on the phone with a
red!
a. Fix the required information
2. Complete and update all the errors
3. Review the images and update them if needed
4. Continue through the registration and update all needed information
5. Submit the record in online mode to update the E-Caf
SAMPLE IMAGE

Good image
Bad image
THANK YOU