SC Ricoh Aficio 2022-2027

B089/B093
SERVICE MANUAL
001783MIU
RICOH GROUP COMPANIES
SERVICE CALL CONDITIONS
7. TROUBLESHOOTING
CAUTION
Never turn off the main power switch when the power LED is lit or flashing.
To avoid damaging the hard disk or memory, press the operation power
switch to switch the power off, wait for the power LED to go off, and then
switch the main power switch off.
NOTE: The main power LED (
) lights or flashes while the platen cover or
ARDF is open, while the main machine is communicating with a facsimile
or the network server, or while the machine is accessing the hard disk or
memory for reading or writing data.
7.1 SERVICE CALL CONDITIONS

7.1.1 SUMMARY
There are 4 levels of service call conditions.
C
D
Definition
To prevent damage to the machine, the main
machine cannot be operated until the SC has
been reset by a service representative (see the
note below).
SCs that disable only the features that use the
defective item. Although these SCs are not
shown to the user under normal conditions,
they are displayed on the operation panel only
when the defective feature is selected.
The SC history is updated. The machine can be
operated as usual.
Turning the main switch off then on resets SCs
displayed on the operation panel. These are redisplayed if the error occurs again.
Reset Procedure
Enter SP mode, and then turn
the main power switch off and
on.
Turn the operation switch or
main switch off and on.
The SC will not be displayed.

Only the SC history is updated.
Turn the operation switch off
and on.
NOTE: 1) If the problem concerns electrical circuit boards, first disconnect then
reconnect the connectors before replacing the PCBs.
2) If the problem concerns a motor lock, first check the mechanical load
before replacing motors or sensors.
SM
7-1
B089/B093
Troubleshooting
Level
7.1.2 SC CODE DESCRIPTIONS

Code No.
101
B
Symptom
Exposure lamp error
The standard white level was not
detected properly when scanning the
white plate.
120
Scanner home position error 1

The scanner home position sensor
does not detect the on condition during
initialization or copying.
121
Scanner home position error 2

The scanner home position sensor
does not detect the off condition during
initialization.
122
Scanner HP Sensor Error 1

The HP sensor remains on while the
carriage is returning to the home
position.
123
Scanner HP sensor Error 2

The HP sensor does not switch on after
the carriage has returned to the home
position.
B089/B093
7-2
Possible Cause
Exposure lamp defective
Lamp stabilizer defective
Exposure lamp connector defective
Standard white plate dirty
Scanner mirror or scanner lens out of
position or dirty
SBU defective
Scanner drive motor defective
Scanner motor defective
Harness between SBCU and
scanner drive motor disconnected
scanner drive motor power source
disconnected
Scanner HP sensor defective
Harness between SBCU and HP
sensor disconnected
Scanner wire, timing belt, pulley, or
carriage defective
SIB or scanner drive motor defective
scanner drive motor disconnected
scanner drive motor power source
disconnected
Scanner HP sensor defective
sensor disconnected
carriage defective
SBCU, scanner motor drive board
defective
Harness between the SBCU,
scanner motor drive board and
scanner motor disconnected
HP sensor defective
sensor disconnected.
carriage installation incorrect
SBCU, scanner motor drive board
defective
Harness between the SBCU,
scanner motor drive board and
scanner motor disconnected
HP sensor defective
sensor disconnected.
carriage installation incorrect
SM

Symptom
SBU connection error
The IPU does not detect the SBU
connection signal.
Automatic SBU adjustment error
An error is detected during automatic
SBU adjustment (SP4-428)
192
193
195
196
197
198
Memory address error

The IPU board does not receive the
memory address from the controller
board.
199
DF scanning finish error

The original does not finish scanning
with in 1 minute
302
Charge roller current leak

A charge roller current leak signal is
detected.
320
322
Polygon motor error

The polygon motor does not reach its
operating speed within 10 seconds after
the polygon motor on signal, or the lock
signal is not detected for more than 200
ms continuously during operation.
Laser synchronization error
The main scan synchronization detector
board cannot detect the laser
synchronization signal for more than 10
consecutive 50 ms intervals.
SM
Image transfer error

The IPU board does not finish within 1
minute after the image data has been
transferred to the controller board.
DFGATE assert error
The DFGATE signal does not assert
within 30 seconds after the original has
been scanned.
DFGATE negate error
The DFGATE signal does not negate
within 1 minute after the DFGATE has
been asserted.
DFGATE error
The DFGEATE signal has already been
asserted at the original scan.
7-3
Possible Cause
Cable between SBU and IPU board
disconnected.
SBU defective
SBCU board defective
Exposure lamp stabilizer defective
Exposure lamp defective
Dirty white plate
IPU board defective
Controller board defective
Video controller defective
ADF interface cable defective

Mismatched firmware between the
SBCU board and ADF
SBCU board and ADF
SBCU board and ADF
SBCU board and controller board
Controller defective
SBCU defective
IPU board defective
SBCU board and ADF
Charge roller damaged
Charge high voltage supply board
defective
Poor connection of the PCU
Polygon mirror motor defective
Poor connection between the
polygon mirror motor driver and the
SBCU board
Poor connection between the laser
synchronization detector board and
the SBCU board
Laser synchronization detector board
out of position
Laser synchronization detector board
defective
LD unit defective
B089/B093
Troubleshooting
Code No.
144
B

Code No.
323
B
Symptom
LD drive current over
The LD drive board applies more than
100 mA to the LD.
350
351
352
ID sensor calibration - Error 1

One of the following conditions
occurred when the ID sensor pattern
was calibrated during printing:
Vsp > 2.5V
Vsg < 2.5V
Vsp = 0V
Vsg = 0V
ID sensor calibration Error 2
The following conditions occurred
simultaneously when the ID sensor
pattern was calibrated during printing:
Vsg = 5V
PWM = 0 (LED current drop)
ID sensor calibration Error 3
During printing the 2.5V value for edge
detection of the ID sensor pattern could
not be detected after 800 ms.
353
354
355
B089/B093
ID sensor adjustment Error 1

Error occurred during automatic
adjustment of Vsg:
Vsg output did not attain 4V, even
with PWM = 255 (maximum current
for LED)
Vsg output was greater than 4V,
even with PWM=0 (no current for the
LED)
ID Sensor Adjustment Error 2
Error occurred during automatic
adjustment of Vsg. Vsg could not be
adjusted to 4.0V0.2V within 50 ms
even after 20 attempts.
ID sensor error
For details about the cause of the
problem, please refer to SC350~354
above.
7-4
Possible Cause
LD unit defective (not enough power,
due to aging)
Poor connection between the LD unit
and the SBCU board
ID sensor defective or dirty
ID sensor harness disconnected or
connector is damaged
SBCU defective
Scanning system or image creation
system malfunction
High voltage power supply board
(power pack) defective
ID sensor dirty or defective
ID sensor harness disconnected, or
connector damaged
connector damaged
SBCU defective
connector damaged
SBCU defective
system malfunction
connector damaged
SBCU defective
system malfunction
connector damaged
system malfunction
SM
390
391
392
399
401
402
B
B
411
490
500
501
502
503
B
B
B
504
SM
Symptom
TD sensor error
TD sensor output was less than 0.5V,
or more than 0.5V 10 times in
succession. If the fax unit is installed,
this SC is issued immediately. If the fax
unit is not installed, this SC is issued
after the prescribed number of copies
has printed.
TD sensor error
The TD sensor outputs less than 0.5V
or more than 4.0V 10 times
consecutively during copying.
Development bias leak
A development bias leak signal is
detected.
TD sensor initial setting error
TD sensor output voltage falls out of the
adjustment range (2.0 <> 0.2 V) after
the TD sensor initial setting has been
finished.
Illegal toner bottle (South Korea only)

The toner bottle installed is not
intended for use with this machine.
Transfer roller leak error 1
Transfer roller leak error 2
A transfer roller current leak signal is
detected.
The current feedback signal for the
transfer roller is not detected.
Separation bias leak error
A separation bias leak signal is
detected.
Toner supply motor leak error
Over 1 A supplied to the toner supply
motor for longer than 200 ms.
Main motor lock
A main motor lock signal is not detected
for more than 500 ms after the main
motor starts to rotate, or the lock signal
is not detected for more than 500 ms
during rotation after the last signal.
1st paper tray lift motor malfunction
2nd paper tray lift motor malfunction
3rd paper tray lift motor malfunction
(optional paper tray unit)
4th paper tray lift motor malfunction
(optional paper tray unit)
The paper lift sensor is not activated
after the tray lift motor has been on for
18 seconds.
7-5
Possible Cause
TD sensor defective
TD sensor connector damaged.
TD sensor abnormal
High voltage supply board defective
Someone forgot to remove the toner
seal of the PCU
ID sensor defective
TD sensor abnormal
Drum does not turn
Development roller does not turn
Install the correct type of toner bottle.
Transfer/separation unit set
incorrectly
Transfer roller damaged
Discharge plate defective
Toner supply motor defective
Too much load on the drive

mechanism
Main motor defective
Paper lift sensor defective

Tray lift motor defective
mechanism
Poor tray lift motor connection
B089/B093
Troubleshooting
Code No.
389
B

Code No.
506
B
Symptom
Paper tray motor lock (optional paper
tray unit)
A motor lock signal is not detected for
more than 1.5 s or the lock signal is not
detected for more than 1.0 s during
rotation.
Rear fence drive error (optional LCT)
The return position sensor is not
activated after the rear fence drive
motor has been on to lower the tandem
tray for 8 seconds.
Side fence drive error (optional LCT)
The side fence positioning sensor is not
activated for more 3 seconds when the
paper stack in the left tray is moved to
the right tray.
The side fence close sensor is not
activated for more 3 seconds after
moving the paper stack to the right tray.
LCT lower limit error
The lower limit sensor does not activate
within 8 seconds after the tray has been
lowered.
Possible Cause
Paper tray unit motor defective
mechanism
A defective motor
A defective sensor
mechanism
Fusing thermistor defective or out of
position
Fusing lamp open
Fusing thermostat open
Power supply board defective
Poor connection of the fusing unit
508
509
510
520
Paper tray error

An error occurs (i.e motor error, or
sensor error, etc) for any paper tray.
541
542
Fusing thermistor open

The fusing temperature detected by the
thermistor was below 0 C for 5
seconds.
The fusing temperature does not rise
+15 C (center) or +12 C (at the ends)
five times within 2 minutes after the
fusing lamps have been turned on.
Fusing temperature warm-up error
The fusing temperature does not reach
the standby temperature within 20
seconds after the main switch is turned
on.
543
544
B089/B093
Fusing overheat error 1

A fusing temperature of over 231C is
detected for 5 second by the fusing
thermistor.
A fusing temperature of over 251C is
detected by the fusing temperature
monitor circuit in the SBCU board.
7-6
Rear fence motor defective

Return position sensor defective
mechanism
Side fence motor defective

Side fence position sensor defective
Side fence close sensor defective
mechanism
Tray lift motor defective

Poor connection of the tray lift motor
Lower limit sensor defective
mechanism
Fusing thermistor defective or out of

position
Fusing lamp open
Fusing thermostat open
Fusing thermistor defective
Fusing thermistor defective
SM
546
547
548
590
611
612
620
621
630
632
SM
Symptom
After warmup, the hot roller attained full
operating temperature and maintained
this temperature for 10 sec. without the
hot roller rotating.
Unstable fusing temperature
The fusing temperature varies 50C or
more within 1 second twice
continuously.
Zero cross signal malfunction
Zero cross signals are not detected
within a certain period.
Fusing unit set error
The machine does not detect the fusing
unit.
Exhaust fan motor error
The CPU detects an exhaust fan lock
signal for more than 5 seconds.
Communication break error between
SBCU and ADF
The SBCU receives a break signal from
the ADF main board.
Communication command error
between SBCU and ADF
The SBCU sends a command to the
ADF main board that it cannot execute.
Communication timeout error between
SBCU and finisher
The SBCU cannot receive a response
within 100 ms after 3 attempts after
sending data to the finisher.

SBCU and finisher
A break (low) signal was received from
the finisher.
Communication failure with CSS (RSS)
The communication from the copier
was detected as abnormal at the CSS
center. This error occurs when the
acknowledge signal from the LADP
does not complete normally.
Counter device error 1 Japan Only
After 3 attempts to send a data frame to
the optional counter device via the
serial communication line, no ACK
signal was received within 100 ms.
7-7
Possible Cause
Hot roller thermistor is out of position
Fusing lamp broken
Thermostat broken
Thermistor defective
Power supply unit defective
The fusing unit is not installed
Poor connection of the exhaust fan
motor
Too much load on the motor drive
Serial line connecting SBCU and
ADF unstable
External noise
ADF main board defective
Download SBCU firmware again
finisher unstable
External noise
SBCU board and finisher main board
connection defective or loose
Finisher main board defective
finisher unstable
External noise
Occurred with an SC call, CC call,
supply management call, user call, or
CE call.
Timeout while no response from the
LADP, and abnormal signal on the
RS-485 line between PI and LADP.
Serial line between the optional
counter device, the relay board and
copier control board is disconnected
or damaged
Make sure that SP5113 is set to
enable the optional counter device.
B089/B093
Troubleshooting
Code No.
545
A

Code No.
633
D
Symptom
After 3 attempts to send a data frame to
the optional counter device via the
serial communication line, no ACK
signal was received within 100 ms.
634

A backup RAM error was returned by
the counter device.
635

A backup battery error was returned by
the counter device.
640
641
650
SBCU control data transfer checksum

error
A sampling of control data sent from the
SBCU to the controller reveals a
checksum error. Only the logging count
is performed.
SBCU control data transfer abnormal
A sampling of the control data sent from
the SBCU reveals an abnormality.
SBCU and duplex unit
The SBCU cannot receive a response
within 1 second from the duplex unit.
670
672
720
B089/B093
Engine response error

After powering on the machine, a
response is not received from the
engine within 30 seconds.
Controller-to-operation panel
communication error at startup
After powering on the machine, the
communication circuit between the
controller and the operation panel is not
opened, or communication with
controller is interrupted after a normal
startup.
Finisher jogger motor error (500-sheet
finisher)
The finisher jogger H.P sensor remains
de-activated for a certain time when
returning to home position.
activated for a certain time when
moving away from home position.
7-8
Possible Cause
Serial line between the optional
counter device, the relay board and
copier control board is disconnected
or damaged
Make sure that SP5113 is set to
enable the optional counter device.
Counter device control board
defective
Backup battery of counter device
defective
Counter device control board
defective
Backup battery of counter device
defective
External noise

External noise
duplex unit unstable
External noise
SBCU board and duplex main board
connection defective or loose
Duplex main board defective
SBCU installed incorrectly
SBCU defective
Controller stall
Controller board installed incorrectly
Operation panel connector loose or
defective
Jogger H.P sensor defective

Jogger motor defective
SM
724
725
726
727
728
730
731
SM
Symptom
Finisher jogger motor error (1000-sheet
finisher)
de-activated for a certain time when
returning to home position.
activated for a certain time when
moving away from home position.
Finisher staple hammer motor error
(1000-sheet finisher)
Stapling does not finish within 600 ms
after the staple hammer motor turned
on.
Finisher stack feed-out motor error
The stack feed-out belt H.P sensor
does not activate within a certain time
after the stack feed-out motor turned
on.
Finisher lift motor error (1000-sheet
finisher)
The stack height sensor does not
activate within a certain time after the
shift tray lift motor turned on.
Finisher staple hammer motor error
Stapling does not finish within a certain
time after staple hammer motor turned
on.
Finisher paper stack height error (500sheet finisher)
The stack height detection lever does
not return to its home position before
going to detect the stack height.
Finisher stapler motor error (1000-sheet
finisher)
The stapler does not return to its home
position within a certain time after the
stapler motor turned on.
The stapler H.P sensor does not
stapler motor turned on.
Output tray motor error (500-sheet
finisher)
Exit guide plate motor error (1000-sheet
finisher)
The tray upper limit sensor does not
shift motor turned on. (500-sheet
finisher)
The exit guide plate open sensor or exit
guide plate HP sensor does not activate
within a certain time after the exit guide
plate motor turned on. (1000-sheet
finisher)
7-9
Possible Cause
Jogger H.P sensor defective
Jogger motor defective
Staple jam
Stapler overload caused by trying to
staple too many sheets
Staple hammer motor defective
Stack feed-out H.P sensor defective
Stack feed-out motor defective
Shift tray lift motor defective

Stack height sensor defective
Staple jam
Stapler overload caused by trying to
staple too many sheets
Staple hammer motor defective
Stack height lever solenoid defective

Stack height sensor defective
Lever sensor defective
Main control board defective
Stapler motor defective

Stapler H.P sensor defective
Poor stapler motor connection
500-sheet finisher
Output tray motor defective
Tray upper limit sensor defective
1000-sheet finisher
Exit guide plate motor defective
Exit guide plate HP sensor defective
Exit guide plate open sensor
defective
B089/B093
Troubleshooting
Code No.
722
B

Code No.
732
B
770
791
792
793
800
804
818
819
820
821
822
823
B089/B093
Symptom
Finisher shift motor error (1000-sheet
finisher)
Roller shift does not finish within a
certain time after the shift motor turned
on.
Shift tray shift motor error
During a shift operation the sensor
state did not change (off to on, or on to
off) within 2.4 sec.
Bridge communication error
The SBCU cannot communicate with
the bridge unit properly when the
finisher is installed.
Finisher connection error
the finisher properly when the bridge
unit is installed.
Interchange communication error
the interchange unit properly when the
duplex unit is installed.
Startup without video output end error
(K)
Video transfer to the engine is started,
but the engine did not issue a video
transmission end command within the
specified time.
Startup without video input end (K)
A video transmission was requested
from the scanner, but the scanner did
not issue a video transmission end
command within the specified time.
Watchdog error
The CPU does not access the
watchdog register within a certain time.
Kernel mismatch error
Software bug
Self-Diagnostic Error: CPU
The central processing unit returned an
error during the self-diagnostic test.
Self-Diagnostic Error: ASIC
The ASIC returned an error during the
self-diagnostic test because the ASIC
and CPU timer interrupts were
compared and determined to be out of
range.
Self-Diagnostic Error: HDD
The hard disk drive returned an error
during the self-diagnostic test.
Self-diagnostic Error: NIB
The network interface board returned
an error during the self-diagnostic test.
7-10
Possible Cause
Shift motor defective
Shift tray HP sensor defective
Shift sensor defective

Shift motor defective
Poor connection between the main
machine and bridge unit
Poor connection between the finisher
and bridge unit
Poor connection between the
interchange unit and main machine

Software malfunction download
controller firmware again
Download controller firmware again
HDD defective
HDD connector defective
Network interface board defective
SM

Code No.
824
D
Symptom
Self-diagnostic Error: Resident NVRAM
The resident non-volatile RAM returned
Possible Cause
Replace the resident NVRAM on the
controller board
Replace the controller board
825
Self-diagnostic Error: Optional NVRAM

The resident non-volatile RAM returned
826
827
828
Self-diagnostic Error: NVRAM/Optional

NVRAM
The NVRAM or optional NVRAM
returned an error during the selfdiagnostic test.
Self-diagnostic Error: RAM
The resident RAM returned a verify
Self-diagnostic Error: ROM
The resident read-only memory
returned an error during the selfdiagnostic test.
Replace the optional NVRAM (user

account enhancement unit) on the
controller board
Replace the NVRAM on the controller
board
829
835
836
837
838
840
841
850
SM
Self-diagnostic Error: Resident Font

ROM
The resident font ROM returned an
Self-diagnostic Error: Optional Font
ROM
The optional font ROM returned an
Self-diagnostic Error: Clock Generator
A verify error occurred when setting
data was read from the clock generator
via the I2C bus.
EEPROM error 1
During input/output with the EEPROM,
one of the following errors occurred:
A read error occurred and continued
after 3 retries.
Write error occurred.
EEPROM error 2
The values read from the three areas
during the mirroring check phase did
not match. The data is being written
into the three areas differently.
Network I/F Abnormal
NIB interface error.
7-11

Replace the optional memory board

Loopback connector not detected
IEEE1284 connector defective
EEPROM defective; replace the

controller board
EEPROM has reached the end of its
service life
EEPROM defective; replace the

controller board
EEPROM has reached the end of its
service life
NIB defective
B089/B093
Troubleshooting
Self-diagnostic Error: Optional RAM

The optional RAM returned an error
during the self-diagnostic test.
Self-Diagnostic Error: Parallel Interface
Loopback test error.

Code No.
851
D
Symptom
IEEE 1394 I/F Abnormal
IEEE1394 interface error.
Wireless LAN card error 1
At startup the wireless LAN board could
be accessed, but the wireless LAN card
(IEEE 802.11b or Bluetooth) could not
access the board.
The board that holds the wireless LAN
card can be accessed, but the wireless
LAN card (802.11b/Bluetooth) itself
cannot be accessed while the machine
is operating
An error was detected for the wireless
LAN card (802.11b or Bluetooth).
Wireless LAN board error
An error is detected for the wireless
LAN card (802.11b or Bluetooth).
USB I/F Error
The USB driver is unstable and
generated an error. The USB I/F cannot
be used. The USB driver can generate
three types of errors: RX, CRC, and
STALL errors. Only the STALL error
can generate this SC code.
Startup without HD connection at main
power on
The hard disk connection is not
detected.
853
854
855
856
857
860
861
Startup without HD detection at power

key on
The hard disk connection is not
detected.
862
Maximum number of bad sectors

detected on HD
Up to 101 bad sectors have appeared
in the area on the hard disk where
image data is archived, and the hard
disk may require replacement.
863
864
Startup without HD data lead

Data stored on the hard disk is not read
correctly.
HD data CRC error
During operation of the HD, the HD
responded with a CRC error.
B089/B093
7-12
Possible Cause
IEEE1384 interface board defective
Wireless LAN card not inserted in the
wireless LAN board when machine
was switched on
Wireless LAN card has been

removed during machine operation.
Wireless LAN card defective

Wireless card connection not tight
Wireless LAN card board defective
PCI connector loose
USB 2.0 disconnected
Cable between HDC and HDD loose

or defective
HDD power connector loose or
defective
HDD defective
Cable between HDC and HDD loose
or defective
HDD power connector loose or
defective
HDD defective
SC863 returned while reading data from
the HD and the number of registered
bad sectors reached 101.
A bad sector occurred during operation

of the HDD
Data transfer was abnormal in the data
read from the HDD.
SM
Rev. 02/20/2004
Code No.
870
B
872
Symptom
Address Book Data Error
Address book data stored on the hard
disk was detected as abnormal when it
was accessed from either the operation
panel or the network.
FCU Flash ROM Error
The address book written into the flash
ROM mounted on the FCU is detected
as defective.
Email Receiving Data Error
Machine detects an HDD error during
warm-up.
Possible Cause
Software defective
HDD defective
Flash ROM device defective

Replace flash ROM on the MBU
Email(s) previously received by the
machine and stored in the hard drive
may contain damaged data.
This can be deleted by executing
SP5832-007, however note that
doing so will also delete all other
received emails.
Defective HDD
873
Email Sending Data Error

Machine detects an HDD error during
warm-up.
l Email(s) previously sent by the

machine and stored in the hard drive
may contain damaged data. This can
be deleted by executing SP5832008, however note that doing so will
also delete all other sent emails, as
well as initialize the senders user
name/password and administrator
Mail address.
Defective HDD
880
865
900
901
920
925
951
SM
File Format Converter (MLB) Error

A request for access to the File Format
Converter (MLB -Media Link Board)
was not answered within the specified
time.
HD access error
The hard disk detected an error.
Electronic total counter error
The value of the total counter has
already exceeded 9999999
Mechanical total count error
The SBCU board cannot receive the
mechanical total count data.
Printer Error 1
An internal application error was
detected and operation cannot
continue.
Network File Error
The file that manages NetFile is
corrupted and operation cannot
continue.
F-gate error at write request
After the IPU receives an F-gate signal,
it receives another F-gate signal.
7-13
MLB defective

Replace the NVRAM on the controller
board
Mechanical total counter defective
Software defective
Insufficient memory
Troubleshooting
871
Software defective
Files on the HDD corrupted
Download controller firmware
B089/B093
Code No.
953
B
Rev. 02/20/2004
Symptom
Scanner setting error
The IPU does not respond with the
scanner setting signal required to start
scanning processing.
Printer setting error
settings that are required to start image
processing by the printer.
Possible Cause
Replace the IPU board

Download the controller firmware
954
955
Memory setting error

settings that are required to start image
processing using the memory.

964
Printer ready error

The printer ready signal is not
generated within 17 seconds after the
IPU received the print start signal.

984
986

Connectors between SBCU and
controller loose or defective
990
Print image data transfer error

The image transfer from the controller
to the engine via the PCI bus does not
end within 15 s after starting.
Software write parameter setting error
An unstable area at the storage
destination in the settings table is set at
NULL for the parameter received by the
write module.
Software performance error
The software attempted to perform an
unexpected operation.
991
992
995
B089/B093
Software continuity error

The software attempted to perform an
unexpected operation. However, unlike
SC990, the object of the error is
continuity of the software.
Unexpected Software Error
Software encountered an unexpected
operation not defined under any SC
code.
Machine Type Information Error
After the machine is powered on, a
mismatch is detected between the CPM
information sent from the controller to
the engine. The controller boards of the
B089 (22 cpm) and B94 (27 cpm) are
not interchangeable.
7-14
Software defective
Internal parameter incorrect
Insufficient working memory
When this SC occurs, the file name,
address, and data will be stored in
NVRAM. This information can be
checked by using SP7-403. Note the
above data and the situation in which
this SC occurs. Then report the data
and conditions to your technical
control center.
No operation required. This SC code
does not appear on the panel, and is
only logged.
Software defective
An error undetectable by any other
SC code occurred
Replace the controller board with the
correct board.
SM
Rev. 02/20/2004
Code No.
996
B
Symptom
FCU board error
FCU board is connected but not ready.
997
998
Application function selection error

The application selected by a key press
on operation panel does not start or
ends abnormally.
Application start error
After power on, the application does not
start within 60 s. (All applications
neither start nor end normally.)
999
Board installed incorrectly

IC card defective
NVRAM defective
Loss of power during downloading
Important Notes About SC999
Primarily intended for operating in
the download mode, logging is not
performed with SC999.
If the machine loses power while
downloading, or if for some other
reason the download does not end
normally, this could damage the
controller board or the PCB targeted
for the download and prevent
subsequent downloading. If this
problem occurs, the damaged PCB
must be replaced.
Troubleshooting
Program download error

The download (program, print data,
language data) from the IC card does
not execute normally.
Possible Cause
FCU board defective and requires
replacement
Download FCU firmware
Download the firmware for the
application that failed
An option required by the application
(RAM, DIMM, board) is not installed
An option required by the application
(RAM, DIMM, board) is not installed
SM
7-15
B089/B093

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B089/B093

SERVICE CALL CONDITIONS

7.1 SERVICE CALL CONDITIONS

The SC will not be displayed.

SERVICE CALL CONDITIONS

7.1.2 SC CODE DESCRIPTIONS

Scanner home position error 1

Scanner home position error 2

Scanner HP Sensor Error 1

Scanner HP sensor Error 2

SERVICE CALL CONDITIONS

Memory address error

DF scanning finish error

Charge roller current leak

Polygon motor error

Image transfer error

ADF interface cable defective

SERVICE CALL CONDITIONS

ID sensor calibration - Error 1

ID sensor adjustment Error 1

SERVICE CALL CONDITIONS

Illegal toner bottle (South Korea only)

Too much load on the drive

Paper lift sensor defective

SERVICE CALL CONDITIONS

Paper tray error

Fusing thermistor open

Fusing overheat error 1

Rear fence motor defective

Side fence motor defective

Tray lift motor defective

Fusing thermistor defective or out of

SERVICE CALL CONDITIONS

Communication timeout error between

SERVICE CALL CONDITIONS

Counter device error 3 Japan Only

Counter device error 4 Japan Only

SBCU control data transfer checksum

Engine response error

Controller board defective

Jogger H.P sensor defective

SERVICE CALL CONDITIONS

Shift tray lift motor defective

Stack height lever solenoid defective

Stapler motor defective

SERVICE CALL CONDITIONS

Shift sensor defective

Controller board defective

Controller board defective

SERVICE CALL CONDITIONS

Self-diagnostic Error: Optional NVRAM

Self-diagnostic Error: NVRAM/Optional

Replace the optional NVRAM (user

Self-diagnostic Error: Resident Font

Controller board defective

Replace the optional memory board

Replace the controller board

Replace the controller board

EEPROM defective; replace the

EEPROM defective; replace the

Self-diagnostic Error: Optional RAM

Download controller firmware again

SERVICE CALL CONDITIONS

Startup without HD detection at power