Project Phases

Planning

Project
Management
Processes
Misinterpretation
of Objectives
Inappropriate
Business Case
Technically weak
team

Implementation

Inappropriate
management of scope
Lack of communication
among ERP
implementation team,
ERP provider and ERP
users
Poor contract
management

Handover and
Evaluation

Inappropriate contract
closeout

Organisational
Transformation

IT

Lack of management/
executive commitments
and leadership
Lack of synergy
between
IT strategy and
organizational
competitive strategy
Unclear change
strategy
Inappropriate change
management
Inappropriate
management of culture
and structure

Lack of communication
with the end-users
Inadequate training
plan
for the users

Inadequate
organizational readiness
Resistance to change
Lack of user training

BPR incompetence
ERP installation
incompetence
Inappropriate selection
of
ERP software
Inappropriate system
integration
Lack of data accuracy
Inappropriate training
and education of
operating people
Inappropriate system
testing and
commissioning
Multi-site issues
Lack of clarity on
inspection and
maintenance
Inaccurate performance
measurement and
management
framework