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Influence of Sales Promotion on Consumer Behaviuor in Advance Education Service - Vavuniya

01. The Research Proposal
01. A title

Influence of Sales Promotion on Consumer Behaviuor in Advance Education Service - Vavuniya
02. Introduction to the topic
Now day the marketing concepts rapidly change from fundamental marketing concepts. Today many of the market institutions and resource persons should accepted one thinks that is consumer as a king in the real market, so the product & Service success mainly depends on consumer hands. So many of the production and manufactures researchers do the works on identify consumer wants and needs. The globalization broken period of 1990s only service marketer correlated to their customers, because the service sector directly offer their service so many of organization won their success. Rapidly growth market competitor s and information technology & communication system to be led identifying consumer wants and needs. Now days many of companies identifies consumers wants and needs through many ways such as questionnaire, feedback, customers complains. Used to these information formulated consumer behavior. One of the season consumer behaviors very important for service sector than production industry because the consumer directly related but now that theory was broken so service and production industries have equal share of identify consumers wants and needs. Education as essence for our life vavuniya town has many opportuniti s for gets proper e education system but don t say proper adapter in our life. Due to find out education system and availabilities are proper correlated consumer prefers. The Influence of Consumer Behavior in

Education Service in Vavuniya .

03. Objectives I. General objective  To find out how long Consumer behavior influence in Education Service. II. Specific Objectives  How long availability of education system enhance their successful future career  Find out family system how to involvement selection of education journey.  Evaluate knowledge of education system availability and usefulness for their career.  Find out gaps and how to fulfill that¶s gaps 04. Methodology I. Data Collection tools

A. Questionnaire Primary tool for my research, Selection only twenty learners in varies qualifications and professions. B. Focus group discussion Group for focus education provides institutions, public sector education providers and learners. C. Key informant interview Higher education facilities provider in vavuniya selected to interviews. Aim of interview identifies what are the strengths, weakness, opportunities, threats faced in the vavuniya market. D. Performance evaluation Evaluation of performance based on consumers preference and success of business, and education qualification analysis. E. Paired matrix ranking

F. Seasonal calendar II. Data collection tools A. Books y Rai University, THE STUDY OF CONSUMER BEHAVIOUR y B. Reports Past researchers to be related in our topic consider
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C. Internet 1. www. 2. III. Data collection sources A. Respondents 1. Who Selected persons now involve education activities for improvement his/her processional activities. 2. How many Only twenty candidates selected for evaluation influence of consumer behavior in education. 3. Why The topic was selected for evaluation availability and needs to be fulfilled and helps to future marketers & others researchers. B. Focus group members and information a. Who The focus group involve the education activities in varies grades like G.C.E (O/L) (A/L), Graduate b. How many Only twenty members to be selected c. Why Vavuniya Person moved other place for proper education facilities before the 2010 so many of education institution start new business. Identify gap and opportunities. d. Where The evaluation based on vavuniya town and some village. Village to be selected by probability of education C. Examinees a. Who b. How many c. Why d. where

Hypothesis The following hypothesis have been selected for study ± 1. Culture affects the buying decision category of customers selectively. 2. The intensity of culture works in different magnitude in various age group of customers for buying decisions 3. The life style factors influence buying decisions of customers 4. The culture is adopting flexibility in purchasing of various products 05. The chapterization of the Assignment

2.0 Introduction The important research step is to review existing literature to determine what is already know about the phenomenon it is important to review in existing literature relevant to the problem. A literature review could help a researcher for the following.  To assess the existing knowledge related to their research problem and identify knowledge gap  To develop new concepts or sharpen the existing concepts.  To concentrate on the areas where little research has been carried out and thereby defined the scope of the study.

2.1 Theatrical Concept 2.1.1 Consumer Behaviour A consumer we are all unique and this uniqueness is reflected in the consumption pattern and process of purchase. The study of consumer behaviour provides us with reasons why consumers differ from one another in buying using products and services. We receive stimuli from the environment and the specifics of the marketing strategies of different products and services, and responds to these stimuli in terms of either buying or not buying product. In between the stage of receiving the stimuli and responding to it, the consumer goes through the process of making his decision. 2.1.2 Definition of Consumer Behaviour
l ³The behavior that consumers undertake in seeking, purchasing, using, evaluating,

and disposing of products and services that they expect will satisfy their personal needs´
l Belch and Belch define consumer behaviour as 'the process and activities people

engage in when searching for, selecting, purchasing, using, evaluating, and disposing of products and services so as to satisfy their needs and desires'.'

Consumer behavior is the study of when, why, how, and where people do or do not buy products. It blends elements from psychology, sociology, social anthropology and economics. It attempts to understand the buyer decision making process, both individually and in groups. It studies characteristics of individual consumers such as demographics and behavioural variables in an attempt to understand people's education wants. It also tries to assess influences on the consumer from groups such as family, friends, reference groups, and society in general.

Customer behaviour study is based on consumer buying behavior, with the customer playing the three distinct roles of user, payer and buyer. Relationship marketing is an influential asset for customer behaviour analysis as it has a dedication interest in the re-discovery of the true meaning of marketing through the re-affirmation of the importance of the customer or buyer. A greater importance is also placed on consumer retention, customer relationship management, personalization, customization and one-to-one marketing. Social functions can be categorized into social choice and welfare functions.

2.1.3 Factors Influencing Buyer Behaviour Education seeker¶s decision making depend on some factors that are given below: 1. Cultural Factors 2. Social Factors 3. Personal Factors 4. Psychological Factors We analyze consumers because; this is the basis for all market success like segmenting, targeting, and positioning. Without an understanding of customer, it would be impossible for the market to drive the offer. A consumer¶s buying behavior is influenced by cultural, social and personal factor.
Buyer Psychological (Motivation, Personal Age & Life cycle Social - Family Cultural Social class

i Cultural factor


Culture is fundamental determinant of a person¶s needs and behavior. People acquire a set of value, perception and behaviors through his or her family and other institution. vavuniya people also like effective education system for achievement and success, comfortable efficiency and practicality, freedom and youthfulness through education.

Every families and relation only think his family members secure their carrier through education. They want to do invest their relation useful ways and also not take a risk so they prefer to invest their money in long-term investment for child education and their professional. In Vavuniya also one of the education person and seeker town, the natural resources of the town as one of dry zone but the city accommodated the Jaffna displace, after that new group focus education opportunities so education provide becomes. Many of education system toward increase chance of victor. People of vavuniya mainly focus good education opportunities for get better jobs and move to abroad, so mainly they focus computer and some of profession studies like mechanical, dress making but in intuition provide education are not to adequate beat the world because the opportunities for foreign jobs they moves to Colombo side and get training after that apply visa this trend always in our town so human mentality also change but now days differ from before because country became peaceful so many of investor prefer to invest northern so the thesis also helps to find out caps for fulfill future investors. Some of the culture barriers block their education system like related fashion & style education and some of physical education systems as a major drawback in our foreign job & education system.

i Social factor

Consumers are also influenced by social factor for example; reference group, family, and social role and status. Consumer behavior is firstly influenced from membership, group such as family, neighbour and major part of friends Education service also like other services (insurance, banking). Relationship between education institution and education seekers very low so many of education system failure / not success, and also the way of education did not predicate final success so education seeker always have one of terrible mentality. At this point students & patents awareness take a major role. Some of social group think after the General Certificate of Examination Ordinary level & Advance level their education path is finished so people so they don¶t try to got education for future so one of social & economical was raised through poverty & unemployment.

Education & Profession qualification suggests that, this way of education career effective for your future life. If he goes to follow any education course he makes enquiry about this product from his personal sources. He study newspaper and search on Internet and gather all information related availabilities. If he is satisfied from that information, he decides to follow the course. People also influence from opinion leader, this opinion leader. If opinion leader

say or advertise about any education course, people are influenced from opinion leader because opinion leader keep good position in society. Teachers and students pattern also influence consumer behavior. Build a good society more important getting proper education.

i Personal factor; -

A consumer decision is also influenced by personal characteristics for example the buyer age and stage in life cycle, occupation and economics circumstances, personality, self-concept, life style and value. When we say about age and life, first is bachelor stage. They are generally young independent and they are in early stage of his carrier and earning. Young period most of them achieved their career than after elders. However, some people have some dream and dependent also. They are in such stage where they can take more time they decide to follow profession educations, Second stage is followed Graduate Diploma. In that stage people need get job and social respect. Attitude also affect consumer behaviour positive attitude (about his career & life) person will take pension plan because people think that they will live more. But negative attitude person will take negative decision like poverty dependence life.

i Competition analysis

The education service also like other service so marketers have more competition many of the organization provides their service in vavuniya like champers academic of srilanka, vavuniya campus of University of Jaffna, Technical College, open University, College of Education, No formal education unit, and also many of private institutions. Their provide many education systems but one of the grader problem is reliability and future job opportunities.

When we say about competition in this market, competition is very tough. We can say that market condition is just like same as oligopoly means a few number of large firm is providing all service partially different along line of quality, feature or services. Each competitor may seek leadership in one of that major attribute and changing a price for that attribute. Empirical Studies
o Larry Jabbon sky(1995) has presented a situation have pepsi Affected the consumption

culture in the youth. Giwen Rae Bachmann, Deborah Roedder John and Akshay Rao(1993) had described the condition that how does children effect through peer pressure in selecting their purchase choice.

o Dennis W Rook(1985) has written about the various dimension of consumer behaviour.

The article also highlighted the relative importance of various factors of consumer behaviour. Lise Heroux and Nancy J Church(1992) have justified the behaviour changing of consumer on the occasion of wedding anniversary and gift giving rituals.
o David M Potter(1954) presented the situation of consumers with diverse nature and

ambitions. Cyndee Miller(1995) has described the 80 different natures of women as a purchaser in different capacities. Kate Fitzerald(1994) has described the role of life style in deciding the consumer behaviour factor. David C Mcclelland(1961) has described the behavioural consumption of customer. Ramesh Venkat and Harold J Ogden(1995) has described the contribution of social classification in consumer behaviour pattern.
o Rober A Nisbet(1970) has stressed that social bond plays a very important in deciding the

consumer behavioural status.
o Deborah Bosanko(1994) has given the situations that working women play an important

role in deciding role in culture of consumer behaviour. 2.2 Education Services Education or teaching in the broadest sense is any act or experience that has a formative effect on the mind, character or physical ability of an individual. In its technical sense education is the process by which society deliberately transmits its accumulated knowledge, skills and values from one generation to another.

Etymologically the word education contains educare (latin) "bring up" which is related to educere "bring out", "bring forth what is within", "bring out potential" and ducere "to lead". Teachers in educational institutions direct the education of students and might draw on many subjects, including reading, writing, mathematics, science and history. This process is

sometimes called schooling when referring to the education of teaching only a certain subject, usually as professors at institutions of higher learning. There is also education in fields for those who want specific vocational skills, such as those required to be a pilot. In addition there is an array of education possible at the informal level, such as in museums and libraries, with the Internet and in life experience. Many non-traditional education options are now available and continue to evolve.

The right to education has been established as a basic human right: since 1952, Article 2 of the first Protocol to the European Convention on Human Rights obliges all signatory parties to

guarantee the right to education. At world level, the United Nations' International Covenant on Economic, Social and Cultural Rights of 1966 guarantees this right under its Article 13. 2.2.1 Systems of formal Education Education is a concept, referring to the process in which students can learn something: Instruction refers to the facilitating of learning toward identified objectives, delivered either by an instructor or other forms. Teaching refers to the actions of a real live instructor designed to impart learning to the student. Learning refers to learning with a view toward preparing learners with specific knowledge, skills, or abilities that can be applied immediately upon completion.

2.2.2 Structure of Srilankan Education System Primary education Sri Lanka's education structure is divided into three parts: primary, secondary, and collegiate / university. Primary educationalists five to six years (Grades 1 ± 5) and at the end of this period, the students may elect to write a national exam called the Scholarship exam. After primary education, the secondary level (referred to as middle school in some schools) lasts for 6 years (Grades 6 - 11) secondary level which is the preparation for the General Certificate of Education (G.C.E) Ordinary Level (O/Ls). According to the Sri Lankan law, it is compulsory that all children go to school till grade 9 (age 14) at which point they can choose to continue their education or drop out and engage in apprenticeship for a job or farming. However, the Ministry of Education strongly advises all students to continue with their studies at least till the G.C.E Ordinary Level. Students who are pursuing tertiary education must pass the G.C.E O/Ls in order to enter the collegiate level to study for another two years (grades 12-13) to sit for the General Certificate Examination Advanced Level. On successful completion of this exam, students can move on to tertiary education, there for the GCE A/Ls is the university entrance exam in Sri Lanka.

Secondary education In most contemporary educational systems of the world, secondary education comprises the formal education that occurs during adolescence. It is characterized by transition from the typically compulsory, comprehensive primary education for minors, to the optional, selective tertiary, "post-secondary", or "higher" education (e.g., university, vocational school

for adults. Depending on the system, schools for this period, or a part of it, may be called secondary or high schools, gymnasiums, lyceums, middle schools, colleges, or vocational schools. The exact meaning of any of these terms varies from one system to another. The purpose of secondary education can be to give common knowledge, to prepare for higher or to train directly in a profession. In order to meet this new job demand, high schools were created and the curriculum focused on practical job skills that would better prepare students for white collar or skilled blue collar work. This proved to be beneficial for both the employer and the employee, because this improvement in human capital caused employees to become more efficient, which lowered costs for the employer, and skilled employees received a higher wage than employees with just primary educational attainment.

Higher education Higher education, also called tertiary, third stage, or post secondary education, is the noncompulsory educational level that follows the completion of a school providing a secondary education, such as a high school, secondary school. Tertiary education is normally taken to include undergraduate and postgraduate education, as well as vocational education and training. Colleges and universities are the main institutions that provide tertiary education. Collectively, these are sometimes known as tertiary institutions. Tertiary education generally results in the receipt of certificates, diplomas, or academic degrees.



The theoretical part of the research was based on the academic literature on the subjects of sales promotion, consumer behavior and education services. Theoretical framework was constructed based on the literature. The empirical study was conducted as a quantitative research.

3.1 Conceptualization of the research problem
This research problem has been conceptualized based on literature. Conceptual model can be developed as follows.

Culture Factors Decision Social Factors Consumer buying behaviour Personal Factors Making (Buy or Not)

Psychological Factors

3.2 The research problem
In this research, main problem is that ³Evaluation how far Influence of Sales Promotion on Consumer Behaviuor in Advance Education Service´. The research problem can be given in the form of following research question. ³What extent Influence of Sales Promotion on Consumer Behaviuor in Advance Education Service?´

3.3 The key concepts Model of Consumer Behaviour
l Culture Factor

Present all the major Companies are marketing their products beyond their home countries. They are extending their operations in the global marketing. The often issue comes before these companies are no to sell the products outside but how to manage the total selling situation outside the country. The brands are communicated to the consumers according to culture of the country. How can be a consumer across the culture different from each other?

Can there be and extension of consumer behaviour along with a product or services of one country to another country. The definition of culture includes knowledge, belief, art, morals, custom, and any other system received asa member of society Culture, as a "complex whole," is a system of interdependent components.  Knowledge and beliefs: - AS a in the U.S, Chinese, and Japanese citizen some belief about efficiency is very strong. Civil societies of different countries have accepted these as a norms Culture has several important characteristics.  Culture is comprehensive. This means that all parts must fit together in some logical fashion. For example, bowing and a strong desire to avoid the loss of face are unified in their manifestation of the importance of respect.  Culture is learned rather than being something we are born with. We will consider the mechanics of learning later in the course.  Culture is manifested within boundaries of acceptable behavior. For example, in American society, one cannot show up to class naked, but wearing anything from a suit and tie to shorts and a T-shirt would usually be acceptable. Failure to behave within the prescribed norms may lead to sanctions, ranging from being hauled off by the police for indecent exposure to being laughed at by others for wearing a suit at the beach.

l Social Factors:

A consumer¶s behaviuor is also influenced by social factors, such as the consumer¶s reference group, family, and social roles and statuses.

Reference Group: - A person¶s behaviour is strongly influenced by many groups. A person¶s reference groups are those groups that have a direct (face to face) or indirect influence on the person¶s attitudes or behavior. With which there is fairly continuous interaction, family, friends, neighbors, and co-workers.


Family Group Members of the buyer¶s family can exercise a strong influence on the buyer¶s behavior.

l Personal Factors

consumer¶s purchase decisions are also affected by his personal characteristics such as age, sex, and stag in family life-cycle, education, occupation, income, life-style, his overall personality and overall self-concept. We shall now discuss some of the influences.

l Psychological Factors

Consumer Needs and Motivation :- We all have needs and we consume different goods and services with the expectation that they will help fulfill these needs. All our needs can be classified into two categories-primary and secondary (essential and non essential). Primary need or motives are the physiological need which we are born with, such as the need for air, water, food, and clothing. The theory of hierarchy of need was propounded by Abraham Maslow. We talk on this in our next post.

3.4 Operationalizations Research sample This study is concerned with Influence of Consumer Behaviour on sale promotion in Education Service. The problem can be identified how far consumer behavior affect sale promotion activities in education service. The research based on only twenty advance education seekers and some of institutions in vavuniya town and nearest. 3.4.1 Data collection techniques
l Data was collected through Questionnaire

For the research purpose, questionnaire has been used. The questionnaire was divided into four sections. The questionnaire designed base on five scale and open end questionnaire.

l Interviewing & Observation

Through interview selected institution in vavuniya town and nearest areas. Observation main aim was formulated SWOT analysis.

3.5 Correlation analysis The technique is used to find out the relationship among the variables and their strength. Therefore, two variables such as independent variables and dependent variables are taken in this study.  Independent variable  Dependent variable Consumer Behaviour Decision making Buy / Buy not

3.5.2 Percentage analysis Percentage is used for estimating the percentage among the variables. This method is used to find out the percentage and to express their trend.

3.5.3 Scatter diagram The scatter diagram is a diagram used to predict the relationship between independent variables and dependent variable by plotting the data on the graph area.

3.5.4 Regression analysis. In general, regression analysis describes the mathematical equation, that ³best fist´ the value recorded for the two variables.

3.6 Summary This chapter is devoted to conceptualizing and operationalizing the research problem and to discussing the method of data collection technique and data analysis techniques.

4.0 Introduction

This chapter seeks to present the data gathered in the field survey and then analyze the data presented. To conduct effective research, various levels of education seekers are selected in our town. There are eight independent variables; culture factors, Social factors, Personnel factors, and Philosophical factors.


Presentation data

There are two types of presenting data employed to illustrate statistical particulars. They are as follows, 1) Diagrammatical presentation of data. 2) Graphical presentation of data

4.2 Correlation analysis
Correlation analysis is statistical analysis, which statistically measures the extent and nature of the relationship between them. In this research this analysis is under taken to find out the relationship between 
Consumer Behaviour o o o o

Culture Factors Social Factors Personnel Factors Philosophical Factors

4.2.A Coefficient of correlation Consumer Behaviour and Decision Making
A covariance method with correlation matrix (inter item correlation) was used for reliability analysis in the first step in order to conform the reliability of the data. The well known measure of cronbach s alpha was calculated for variables, Consumer behavior and buyer s decision making. reliability measure was 0.71 and 0.65 for Consumer Behaviour and Buyers decision making.

Factors influence Consumer behaviuor and Buyer s Decision making
The following tables illustrate the coefficient of correlation derives by the analysis for variables Culture, Social, Personnel and Philosophic factors affected to Consumers buying decision making.

Type of internal control Culture Social Personnel Philosophic Total Source: survey data

Correlation(organizational performance) 0.4 0.6 0.7 0.5 0.55

When interpreting the coefficient of correlation, the researcher can that, there is weak positive relationship between Consumer behaviour and buying decision making in the cases r is 0.55. The relationship is equal in the case of Consumer behavior and buying decision.

4.3 Percentage analysis
Influence of Consumer behavior on consumer buying decision making can be analysis by using the percentage of overall score values of independent variables. The following the table illustrates the percentage of internal control system in the organization. Table 03

Consumer Behaviour Culture Social Personel Phylosopic Source: survey data

Percentage of Affection 60 % 80 % 90 % 75 %

From the above tabulation data presents Culture factors 60 %, social factors 80 %, Personel factors 90 % amd phylisipic 75 % that indicates may the buyers decision making.

5.0 Introduction
This chapter mainly focuses on the findings of the study and possible suggestions. The discussion of findings may also attempt to explain the results of testing hypothesis and Suggestions. Then suggestions for further research in the field will be analyzed. Finally conclusion will be provided.

5.1 Research findings
The result of this study revealed that four factors in consumer behavior such as Culture factors, Social Factors, Personel factors and Phylosopical factors have the significant influence on Consumer buying behavior. The previous literature indicates that the internal control system enhance organizational performance. The outcome of these studies in the organization has more twenty education seekers in vavuniya. The study reveals that the culture, social, personel and phylofocal factors affects to the education seekers buying behavior. When a consumer owned the product then the level of belongingness is different. Age group also plays an important role. In every age group varied response shows that age affects the culture to a great extent. Life style also playing an important role a life style varied with the different age group situations. The different class of life style also exhibits the response to a culture. Every class behave as per their own parameters. Language also works with its component. The standard format of language works differently. The regional format of language works differently. The dress code also plays an important role in dealing with culture aspect. Formal dress code and informal dress code affect separately. The formal dress code and informal dress codes decides the status of mindsets for consumers. The festivals also significantly decide the cultural situation.

5.2 Ideas for research in the future
The research has been conducted considering only twenty education seekers in Vavuniya. So that, a research which should be represented in whole of town. This research has been conducted the seven categories of education seekers, so in order to make comparison all categories of employee be taken in to consideration. The research is doing in the non government organization and area becoming peace of life, so the data was rapidly change future.

5.4 Recommendation for the effective internal control system The followings are to be considered to improve the inter control system. The supervision of heads is necessary. Adequate supervision with a clear and up to date supply of information should be there.

l Study of culture is very essential for marketers l The role of culture could be decided under the marketing strategy formulation process l The culture also works in a component style l The various variables of culture are independent variables. l The diagnosis of cultural factor is also universal at times.

5.5 Conclusion of the chapter This chapter has discussed the research findings, testing of hypothesis, suggestions to identify consumer buying behavior for successful product life and suggestions for further research. This research study concluded that there is a positive relationship between Cansumer behavior and decision making. That is, it can be said that availability of education system to be satisfy consumer needs.



This chapter includes the all finding of analysis, interpretation of findings, discussion of the findings and hypothesis testing.

Reference y y y

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Rai University, THE STUDY OF CONSUMER BEHAVIOUR Abhishek Roy, PGDIM ROLL NO-9 (NMIMS)A SURVEY REPORT ON CONSUMER BUYING BEHAVIOUR Kirk Hallahan (2000) REDISCOVERING THE INDIVIDUAL: POTENTIAL APPLICATIONS OF CONSUMER BEHAVIOR RESEARCH TO PUBLIC RELATIONS Markkinointi (2008) The Influence of Sales Promotion on Consumer Behavior in Financial Services Phillips Hotlar, Marketing LPP Publication 10 th edition

1. www. 2.