YOUR FEED BACK MATTERS...

Customer Name :.....................................................

Model purchased :............................ ; Date of sale :.....................

Mobile No. :........................................

E-mail ID :..................................................................
WHAT YOU DREAM

____________________________________________________________________________________________________________

1. How did you come to know about Autofin honda ?

Advertisement Marketing Team Friends advice showroom lay out

2. Are you an existing customer (or) new customer

3. How did you find the ambience (The atmosphere )of this showroom ?

Excellent Pleasant Usual

4. How did you feel staff responciveness when you entered the showroom ?

Cooperative Responsive Delayed

5. How did you feel sales executive explanation about the bike features ?

Convincing Satisfied Unless asked

6. Did sales person speak in your convenient language ? Yes No

7. Did they offer Test drive ? Yes No

8. Do they record previous contact details / your preferences ? Yes No

9. Did they ask you for feed back ? Yes No

10.Did they inform you about any delay in bike delivery before the given date ?

Yes No I got bike in time

11.Thinking of similar Service/ product offered by other company showrooms how would you
compare

this showroom ?

Much better Better Some what better Don’t know

12. Do you feel company values people & relationships ahead of reaching sales ? Yes
No

13. Have you recieved any of the following feedback from your friends/ relatives regarding
Autofin honda ?

Delay in delivery Finance dealings Poor Service Any other________________

No

14.would you recommend Autofin honda to a friend/relative ?

Yes No if No why?__________________________________

15.How would you rate Autofin honda Sales team in following aspects ?

Excell Goo Avera Poo

ent d ge r
Responsiveness
Professionalism
Understanding of my needs
Helpfulness of Representative
Communication Skills
Quality of advice regarding
suitable bike

16.How would you rate Autofin honda based on your experience in the showroom in following
aspects ?

Excell Goo Avera Poo

 ent d ge r
Choice of colours
Finance assistance & RTA
documentation
After sales service net work
Extended warranty
Relationship maintanance
Customer Receptionist response

17.The reason for come to this showroom ?

Brand image of Honda Brand image of Autofin showroom Both

18.Your overall experience/satisfaction with the showroom ?

Excellent Good Average Poor

19.Your valuble suggestions to managent to meet your expectations ...

Thank you very much sir/madem...Have a nice day...

Signature...