Scribd Logo
Upload

Welcome to Scribd!

  • Communication Quotient

    Uploaded by

    Srini Vasan
    12 views2 pages
    The document discusses developing effective communication skills in the workplace by improving one's Communication Quotient (CQ). It explains that communication takes many forms in a typical workday, from interacting with customers and colleagues to speaking with the media. It emphasizes that different types of communication require different skills and approaches. The objectives listed aim to teach techniques for tasks like delivering reports, eliciting support, addressing problems, motivating teams, and written and in-person communication skills. The presentation will help improve CQ through definitions, case studies, role-playing activities, and a Q&A session.

    Original Description:

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document discusses developing effective communication skills in the workplace by improving one's Communication Quotient (CQ). It explains that communication takes many forms in a typical workday, from interacting with customers and colleagues to speaking with the media. It emphasizes that different types of communication require different skills and approaches. The objectives listed aim to teach techniques for tasks like delivering reports, eliciting support, addressing problems, motivating teams, and written and in-person communication skills. The presentation will help improve CQ through definitions, case studies, role-playing activities, and a Q&A session.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    12 views2 pages

    Communication Quotient

    Uploaded by

    Srini Vasan
    The document discusses developing effective communication skills in the workplace by improving one's Communication Quotient (CQ). It explains that communication takes many forms in a typical workday, from interacting with customers and colleagues to speaking with the media. It emphasizes that different types of communication require different skills and approaches. The objectives listed aim to teach techniques for tasks like delivering reports, eliciting support, addressing problems, motivating teams, and written and in-person communication skills. The presentation will help improve CQ through definitions, case studies, role-playing activities, and a Q&A session.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Communication Quotient  

    Communication Quotient. A quantitative index to measure and codify the


    degree of control a speaker exerts over their behaviour (CQ! is a proprietary
    Lalein assessment tool).CQ! measures both verbal and non-verbal outputs
    and the degree of synchronicity/co-ordination between them both.

    Effective communication is essential for success. In a typical life you may


    communicate with different kinds of people who may be your friends, parents,
    teachers, co-workers, customers or unknown people. Each form of
    communication draws on different skills, each requires different approaches
    and sometimes even a different lexicon. The module contains  

     Oral communication Body language

    Developing Your Communication


    Quotient:
    Effective Workplace Communication Skills
    COMMUNICATION TAKES MANY FORMS. In a typical work day you may
    communicate with customers, clients, co-workers (including superiors, subordinates
    and col-leagues), vendors, and city, state and federal representatives. Do you
    communicate with interns or volunteers? On occasion you're also speaking with the
    media, members of your association or even competitors.

    How well are you communicating with each? Each form of communication draws on
    different skills, each requires different approaches and sometimes even a different
    lexicon. Forget GQ! These days it's your CQ that matters ... your Communication
    Quotient.

    It's time you sharpen your Communication Quotient!

    Learning Objectives:

      Develop Techniques for Delivering a Report in a Meeting


    Elicit Co-Worker Support for a Project By Speaking the Language of
     
    Benefits
      Learn to Speak One-on-One with a Co-Worker Regarding a Problem
      Build and Motivate A Work Team
      Learn the ABC's of Written Communication
      How to Give Instructions That Can't Be Misunderstood
      Handling Difficult Questions & Difficult Questioners

    How The Presentation is Delivered


    Definitions, positive and negative anecdotal case studies, illuminating role playing
    activities and a practical question & answer session all help attendees develop their
    communication quotient.

    You might also like