e-business

Presented by:
Meenu Karmvar
Basics of e-business
 Def’n - Utilization of information and communication technologies in support of
all the activities of business. It is transformation of existing business processes to
make them more efficient.

 Classification
• business-to-business (B2B)
• business-to-consumer (B2C)
• business-to-employee (B2E)
• business-to-government (B2G)
• government-to-business (G2B)
• government-to-government (G2G)
• government-to-citizen (G2C)
• consumer-to-business (C2B)
• consumer-to-consumer (C2C)

 Models - e-shops, e-commerce, E-malls, E-auctions, Virtual Communities,

Telecommunication
Applications and Issues

 Applications
• Internal business systems:
Customer relationship management, enterprise resource planning,
human resources management
• Enterprise communication and collaboration:
VoIP, e-mail, Web conferencing
• Electronic commerce - B2B or B2C
Internet shop, supply chain management, online and offline marketing

 Issues
• Lack of awareness and understanding of the value of e-commerce
• Lack of ICT knowledge and skills
• Financial costs
• Infrastructure
• Security
Thank you…