• Customer Management

• Service/Project Management

• Contract Management

• Parts Inventory Management

• Escalation & Notification

• Analysis & Reporting

• Mobile Field Service

• Expandability
  Multiple Branches
Customer Information
 Multiple Contacts
 Multiple Currencies
 Working Hours
 Customer Type
  Knowing all service
Customer Information
requests
Service Status History information and
status
Customer Information
Service Status History  Tracking and reminding
Activities Tracking your staff of next
appointment, previous
appointment
 Follow up payments,
quotation, complaints
 Collect Payment
 Send equipment
Customer Information
Service Status History  Storing and tracking of all
Activities Tracking assets purchased and
their service history
Asset Management
Customer Information  Knowing actual customer
Service Status History profitability by taking into
Activities Tracking account of product, parts,
labour, travel and sales
Asset Management
Customer profitability
  Create a project record
Project Management and track the deadline,
next review date, current
stage, project manager etc

 Ability to link the project to

a tender that the company
is participating

 Know your project

profitability by comparing
the estimated budget with
actual cost spent
  Logged service request
Project Management against contact person
Service Request Logging
 Categorise the incident /
request

 Log against equipment

 Assign task to engineer for

necessary actions

 Track logged date time,

response time and resolve
time
  Assign task to engineer for
Project Management necessary actions
 Track logged date time,
Service Request Logging response time and resolve
Engineer Task Assignment time
 Generate Job Sheet
through MS Words, Email,
SMS
 Track costing Parts,
Labour, Travel, Claims