UNIT – 1

Role of A Manager

Management Systems &

Processes
 What is Management?
 Management is simply an act of getting people
together to accomplish desired goals & obectives.
 It comprises of certain functions –
– Planning
– Organizing
– Staffing
– Leading
– Controlling
– Motivating
 Planning: Deciding what needs to happen in
the future and generating plans for action.

 Organizing: (Implementation) making

optimum use of the resources required to
enable the successful carrying out of plans.

 Staffing: Recruitment, and hiring individuals

for appropriate jobs.
 Leading: Showing a way to people, Determining
what needs to be done in a situation.
 Controlling: Monitoring, checking progress
against plans, and seeing whether they require
any modifications.
 Motivating: the process of stimulating an
individual to take action that will accomplish a
desired goal.
Management Systems
 A framework of processes and procedures, used to
ensure that an organization can fulfill all tasks
required to achieve its objectives.

 It helps the organization to achieve the goals through

a number of strategies, including process
optimization, management focus and disciplined
management thinking.
Few Management
Systems
 ISO 9001 Quality Management,
 ISO 14001 Environmental Management,
 ISO/IEC 27001 Information Security
Management,
 SA8000 Social Accountability.
Why Management Systems?
 Manage social, environmental and financial
risks.
 Improve operational effectiveness.
 Reduce costs.
 Increase customer and stakeholder satisfaction.
 Protect your brand and reputation.
 Achieve continual improvement.
 Promote innovation.
Management Processes
 A process of planning and controlling the
performance or execution of any type of
activity.

 Organization's senior management is

responsible for carrying out its
management processes.