Peter Drucker quotes

"The leader of the past knew how to tell. The leader of the future will know  how to ask."

"Leaders need to be willing to start with the question, 'What needs to be done'"

Leaders: Effective leaders are not preachers, they are doers." - Peter Drucker

There is only one valid definition of business purpose: to create a customer... Peter Drucker

"What matters is not the leader's charisma. For leadership is not a magnetic personality--that can

just as well be demagoguery. It is not "making friends and influencing people" - that is flattery.

Leadership is the lifting of a man's vision to higher sights, the raising of a man's personality

beyond its normal limitations."

"
"M
" Ma
Maan
na
n ag
a ge
geem
me
m en
ennttt iiis
sd
s do
dooiiin
ng
n g ttth
g he
h e rrriiig
e gh
g httt ttth
h hiiin
h ng
n g... L
g Le
L ea
eaad
de
d errrs
e sh
s hiiip
h p iiis
p sd
s do
dooiiin
ng
n g ttth
g hiiin
h ng
n gs
gss rrriiig
gh
g httt..."
h "
"

"
"E
" Effffffe
E ec
e ctttiiiv
c ve
v e llle
e ea
e ad
a de
deerrrs
sd
s de
deellle
eg
e ga
gaattte
e,,, b
e bu
b uttt ttth
u he
h ey
eyyd
do
d on
o no
noottt d
de
d ellle
e eg
e ga
gaattte
e ttth
e he
h eo
e on
onne
e ttth
e hiiin
h ng
n g ttth
g ha
h attt w
a wiiillllll s
w se
s ettt ttth
e he
h es
e sttta
s an
a nd
ndda
arrrd
a ds
d  tt h 
s,,,
s hh e 
ee y 
y 
d 
dd o 
o ii tt ..."""

"
"M
" Ma
Maan
na
n ag
a ge
geem
me
m en
ennttt b
by
b yo
y ob
obbjjje
ec
e ctttiiiv
c ve
v es
essw
wo
w orrrk
o ks
k s,,, iiifff y
s yo
y ou
ouu fffiiirrrs
sttt ttth
s hiiin
h nk
n k ttth
k hrrro
h ou
o ug
u gh
ghhy
yo
y ou
ouurrr o
ob
o bjjje
b ec
e ctttiiiv
c ve
v es
ess..."
"
"

"
"T
" To
T ok
o kn
knno
ow
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w on
onne
e''s
e ss
's stttrrre
s en
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hs
h s,,, ttto
s ok
o kn
knno
ow
o wh
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o mp
m prrro
p ov
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vee ttth
he
h em
emm,,, a
an
a nd
ndd ttto
ok
o kn
knno
ow
o ww
w wh
whha
attt o
a on
o ne
neec
ca
c an
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nnno
ottt d
o do
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h e
e
k
ke
k ey
eyys
s ttto
s o
o  c 
cc o 
oo n 
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rr n 
nn ii n 
nn g 
gg ..."""

"
"T
" Th
T ho
hoos
se
s ew
e wh
whho
o
o  p 
pp e 
ee r 
rr f ff o 
oo r 
rr m 
m
m lllooovvveee w
wh
w ha
haattt ttth
he
h ey
eyya
arrre
a ed
e do
dooiiin
ng
n g..."
g "
"

"I always ask the same three questions whether I'm dealing with a business, a church or a

university. And whether it's American, German, or Japanese makes no difference.

1. The first question is: what is your business? What are you trying to accomplish? What

makes you distinct?

2. The second question is: How do you define results? And that's a very tough question,

much tougher in a non-business than in a business.

3. The third question is: What are your core competencies? And what do they have to do

with results?

That's all really. There is no great difference between this century and the last except there are so

many more organisations today."

---- Peter Drucker in an NPR interview and New Zealand Management (October, 2005)

"
"W
" Wo
Woorrrk
kw
k we
week
kn
k no
noow
w iiis
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neee
ed
e d,,, b
d bo
b ottth
o ha
h ac
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cuurrrs
se
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ndda
ab
a bllle
b es
e ss
sssiiin
ng
n g... B
g Bu
B uttt w
u wo
w orrrk
o k iiis
k sa
s an
a n
n
e
ex
e xttte
x en
e ns
nssiiio
on
o no
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s on
onna
allliiittty
a y... IIIttt iiis
y sa
s an
a na
n ac
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veem
me
m en
ennttt... IIIttt iiis
so
s on
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ys
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s elllfff o
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o

h
he
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s elllfff,,, m
e me
m ea
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su
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u eh
e hiiis
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s wo
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ha
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nddh
hiiis
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s hu
huum
ma
m an
a niiittty
n y..."
y "
"

"
"T
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heeg
grrre
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wn
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d Th
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heey
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d wiiittth
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e

ttth
ha
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e su
suulllttts
s... T
s Th
T he
heey
yw
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woorrrrrry
yo
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ovve
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w ha
haattt ttth
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o ga
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ndd ttth
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h eiiirrr s
e su
s up
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errriiio
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orrr ttth
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emm... A
An
A nd
ndd ttth
he
h ey
eyya
arrre
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coon
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scciiio
ou
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ab
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boov
ve
v ea
e allllll o
a offf ttth
o he
h ea
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a uttth
u ho
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o y ttth
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eyy ''ssh
'shho
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o ullld
u dh
d ha
haav
ve
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e As
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suulllttt ttth
he
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rrre
en
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a "
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"
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peec
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s
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au
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wh
w ha
haattte
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sn
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s co
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ommm
miiitttttte
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rrre
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suulllttts
sa
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a sa
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so
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onna
alll a
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chhiiie
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"
"

T
Th
T he
heeo
orrry
o yo
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o he
h eb
e bu
buus
siiin
s ne
n es
esss
s::: (((F
s Fiiiv
F ve
v eq
e qu
quue
es
e stttiiio
s on
o ns
nss)))

1. W
Wh
W ha
haattt iiis
s ttth
s he
h em
e miiis
m ss
s siiio
s on
o n?
n??
2. W
Wh
W ho
hoo iiis
s ttth
s he
h ec
e cu
cuus
sttto
s om
o me
meerrr?
?
?
3. W
Wh
W ha
haattt d
do
d oe
oees
s ttth
s he
h ec
e cu
cuus
sttto
s om
o me
meerrr v
va
v alllu
a ue
u e?
e??
4. W
Wh
W ha
haattt a
arrre
a eo
e ou
ouurrr rrre
es
e su
suulllttts
s?
s ?
?
5. W
Wh
W ha
haattt iiis
so
s ou
ouurrr p
pllla
p an
a n?
n??

"Marketing is to know the customer well enough to develop products that sell themselves."

"Selling is tied no longer to production but to distribution."

"Looking for the future that has already happened and anticipating its impact introduces new

perception to the beholder."

"Predicting the future can only get you into trouble. The task is to manage what is there and to

work to create what could and should be."

"Because it is the purpose to create a customer, any business enterprise has two and only two

basic functions: marketing and innovation"

"Entrepreneurs see change as the norm and as healthy. Usually they do not bring about the

change themselves. But - and this defines  the entrepreneur and entrepreneurship - the
entrepreneur always searches for change, responds to it and exploits it as an opportunity."

"The final question needed in order to come to grips with business purpose and business mission

is: "What is the value to the customer?" It may be the most important question. Yet it is the least

often asked. One reason is that managers are quite sure that they know the answer."

Top  

Workplace Relationships

Relationship building is a process not an event

T
Th
T he
heeP
Po
P ow
owwe
errr o
e offf C
o Co
C on
onnttte
ex
e xttt –
x –
– “
“P
“ Ps
Pssy
yc
y ch
c ho
hoolllo
og
o giiis
g sttts
s s ttte
s ellllll u
e us
u sm
s mu
muuc
ch
c h ttth
h he
h es
e sa
saam
me
m e ttth
e hiiin
h ng
n g::: ttth
g ha
h attt w
a wh
w he
heen
np
n pe
p eo
eoop
pllle
p ea
e arrre
a ea
e as
a sk
skke
ed
e d
d
ttto
oc
o co
coon
ns
n siiid
s de
d errr e
e ev
e viiid
v de
d en
ennc
ce
c eo
e orrr m
o ma
m ak
a ke
keed
de
d ec
ecciiis
siiio
s on
o ns
nss iiin
na
n ag
a grrro
g ou
o up
upp,,, ttth
he
h ey
eyyc
co
c om
omme
e ttto
e ov
o ve
veerrry
yd
y diiiffffffe
d errre
e en
e nttt c
n co
c on
onnc
clllu
c us
u siiio
s on
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nss ttth
ha
h an
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n
w
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w he
heen
n ttth
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eyya
arrre
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a sk
skke
ed
e d ttth
d he
h es
e sa
saam
me
m eq
e qu
quue
es
e stttiiio
s on
o ns
nssb
by
b y ttth
y he
h em
emms
se
s elllv
e ve
v es
ess... O
On
O nc
ncce
ew
e we
wee’’’rrre
ep
e pa
paarrrttt o
offf a
o ag
a grrro
g ou
o up
upp,,, w
we
w ea
e arrre
a ea
e allllll
a

s
su
s us
ussc
ce
c ep
epptttiiib
bllle
b e ttto
e op
o pe
peee
errr p
e prrre
p es
e ss
sssu
urrre
u ea
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a nd
ndds
so
s oc
occiiia
alll n
a no
n orrrm
o ms
m sa
s an
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an
a ny
nyyn
nu
n um
u mb
mbbe
errr o
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swwe
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emmiiic
c...”
c ”
”
"
"H
" Ho
Hoow
wd
w do
dooy
yo
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nv
n vo
voolllv
ve
v ec
e cu
cuus
sttto
s om
o me
meerrrs
sd
s diiirrre
d ec
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c y iiin
y nm
n ma
maak
kiiin
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n gC
g CR
CRRM
Ma
M as
a su
suuc
cc
c ce
cees
ss
s sa
s attt y
a yo
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ommp
pa
p an
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nyy?
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? " ------
"

G
Grrra
G ah
a ha
haam
mH
m Hiiillllll
H

Real Relationships - The word "relationships" has reached buzzword status. Almost every

company has them. But almost every company views customer relationships as something to be  
managed. What are some new ways to approach the creation, fostering, and leveraging of your

organization's connections with colleagues, customers, clients, and partners?  

S 
SS a 
aa y 
y T 
TT h 
hh a 
aa n 
nn k 
kk s 
ss  --- GGGrrraatttiiitttu
a ud
u de
deewwo
w orrrk
o ks
k s... F
s Fe
F eee
ellliiin
e ng
n gs
g so
s offf g
o grrra
g atttiiitttu
a ud
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d ee
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e nh
nhha
aan
nc
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c ew
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e bbeeiiin
e nng
ga
g aan
nndddddde
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e ep
eppeen
enno
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nne
ee’’’s
s
s
s
ssense of m 
e
e n
n s
s e
e o
o f
f  m 
m e 
e a 
a n 
n i n 
ng 
g
e a n i n g . Scholars who study positive psychology suggest that gratitude is a key
.
. SS cch
hool
laarrss w
w hh o
o s
sttu
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d yy p
poo s
s i
itti
ivv ee pp ss y
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c
co
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pppiiin
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s... P
s Pe
P eo
eoop
pllle
p ew
e wh
whho
oa
o arrre
a eg
e grrra
g attte
a efffu
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boou
uttt s
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s pe
peec
ciiifffiiic
c c ttth
c hiiin
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gss,,, w
wh
w ho
hood
dw
d we
weellllll o
on
o n
n
tttrrriiiu
um
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mpph
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n me
m en
ennttts
s
s ---------D
Da
D an
a niiie
n elll P
e Piiin
P nk
n k,,, A
k AW
A Wh
Whho
ollle
o eN
e Ne
Neew
wM
w Miiin
M nd
n d
d

Relationships drive revenue, not the other way round

Relationships through helping

"It was the end of imagination and the beginning of imagination." -- Seabiscuit

Great customer relationships/experiences

"I don't know what your destiny will be, but one thing I know: The ones among you who will be

really happy are those who have sought and found how to serve." -- Albert Schweitzer

Real relationships - connections

Frontline contact - Tom peters

Relationships - involve customers. partners. and employees

Understanding - I hear and I forget. I see and I remember. I do and I understand

We don't receive wisdom;

we must discover it for ourselves

after a journey that no one

can take for us or spare us. - Marcel Proust

“
“…
“ …m
…mmiiis
ss
s siiin
s ng
n g iiin
g ns
n sc
scch
ho
h oo
ooolll iiis
s ttth
s he
h e ttte
e ea
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a ch
c hiiin
h ng
n go
g offf c
o ciiiv
c viiic
v c rrre
c es
e sp
sppo
on
o ns
nssiiib
biiillliiitttiiie
b es
e s iiin
s n ttth
n he
h e fffo
e orrrm
o mo
m offf a
o as
a sy
syys
sttte
s em
e m fffo
m orrr w
o wiiin
w n,,,
n

w
wiiin
w n...”
n ” ------ W
” W... E
W Ed
E dw
dwwa
arrrd
a ds
d sD
s De
Deem
miiin
m ng
n g
g

Leader - conversations foster relationships

Relationships - any living thing, look for and help their best into fullest expression

...it reflects consumers' desire for stability in their relationships..."They want you to succeed."......

"Focus on people. Trust is about the relationship you have with the workforce.........."

"Seek to understand before being understood"

......developing durable relationships with customers is a process not an event..... - Scott

Robinette

"It is difficult for people to stay absorbed in any activity unless they get timely online information

about how well they are doing. Feedback may come from colleagues and supervisors but

preferably the activity itself will provide the feedback. The ability to give objective feedback to

oneself is, in fact, the mark of an expert." Mihaly Csikszentmihalyi  

Appreciation

Appreciation is the deepest principle of human nature

Appreciation quote - Voltaire

"Consumers are statistics. Customers are people." - S. Marcus

Top  

Culture

The Four Steps to Accountability

95 percent of all thought, emotion, and learning is unconscious...

"When you provide more and quicker feedback from you, the manager, with new ways for

employees to keep their own scores, you can do a great deal to improve employees' knowledge of

their results ....."

Happiness is a by-product of achievement -- Ray Kroc

"I get a lot of credit for a lot of things that our people do........" - Sam Walton, Founder of Wal-

Mart

".....It is more important for people to be proud of what they are doing every day than it is for

them to be proud of reaching a major goal......" -- Jon Katzenbach

"Don't wait for your organization or its leaders to instill pride. The best efforts are local in

nature.......

....If, given the skills (soft and hard) and challenges, they enjoy becoming involved in activities

that maintain customer focus, learning, and commitment.

Top  

Leadership:

Transform Managers to Leaders at all Levels - Tom Peters

“
“C
“ Cu
Cuullltttiiiv
va
v attte
a eL
e Le
L ea
eaad
de
d errrs
e sh
s hiiip
h pA
p As
Assp
piiirrra
p atttiiio
a on
o ns
nss fffrrro
om
o m ttth
m he
h eG
e Ge
Geettt G
Go
G o!!!”
o ”
” --- T
To
T om
ommP
Pe
P ettte
e errrs
e s,,, R
s Re
R e---IIIm
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Leaders have four key leverage points in their organization - Tom Peters

A big challenge of leading within an organization is the tension of being caught in the middle.

"One of the best things you can do is ask what is expected of you. And then maintain a dialogue

concerning expectations with the people to whom you answer." -- John C. Maxwell from The

360 degree Leader

Provide your people with leadership experiences . It is impossible to learn leadership without

actually leading. After all, leadership is action. One of the places where many top leaders miss

developmental opportunities comes in what we delegate. Our natural tendency is to give others

tasks to perform rather than leadership functions to fulfill. We need to make a shift. If we don’t

delegate leadership—with authority as well as accountability—our people will never gain the

experience they need to lead well. -- John C. Maxwell from The 360 degree Leader

Leadership is strategy and character - Schwarzkopf

"Leadership is an intensive journey into yourself." -- Jeffrey Immelt

"Leadership is about empathy. It is about having the ability to relate and to connect with people

for the purpose of inspiring and empowering their lives." --- Oprah Winfrey

Results-based leaders constantly help the next generation by asking, talking about, coaching on,

and emphasizing results...................

"We lead by being human. We do not lead by being corporate, professional, or institutional." --

Paul G. Hawken, founder, Smith and Hawken

"...let's stop the dysfunctional separation of leadership from management........anyone with an idea

and some initiative can be a leader." - Henry Mintzberg

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Leadership is solving problems. The day soldiers stop bringing you their problems is the day you

have stopped leading them....... Colin Powell

Today, in daily operations, frontline leaders must manage and lead simultaneously. Getting

things in place on time while competing for the hearts and minds of associates.

"...How much recognition we give someone (associate) is more often highly correlated with how

much they seem to like us than it is with how well they perform......" - Marshall Goldsmith

Leaders: Effective leaders are not preachers, they are doers." - Peter Drucker

"The Holy Grail of Leadership is the issue of alignment. All of us on the same page, all of us

committed to the same goals!" -- Boyd Clarke

"Leadership and physics share a common focus....."

"People cannot be managed, inventories can be managed. People must be led." -- H. Ross Perot

Great customer relationships/experiences

Leader qualities

Hero leader - Peter Senge

Frontline managers must lead and manage simultaneously - George Reavis

Leadership refers to the process of focusing the team

Characteristics of a good leader

Courage is the resistance to fear

People want faith and a meaningful story

Leading asking on the frontlines

Culture is the Behavior

The leader, through his or her conversations, aims to foster relationships, build support networks,

and sharpen organizational focus

Leaders make people feel they are the heart = Warren Bennis

Perceived lack of leadership today. People are still measured more on activities than outcomes.

Today's leaders don't have to have answers, but really good questions - Joanna Brandi

Our best course, I believe, is to promote pride in performance mastery....... - Ron Zemke

"Attention is the currency of leadership" - Ronald Heifetz

Leadership paradigm shift--from leading followers to developing leaders.

Any endeavor that you can undertake that involves other people will live or die depending on

leadership -- John C. Maxwell

"There are no leaders, only leadership" - Richard Farson

Leaders have a guiding vision, a passion that allows them to communicate a sense of hope to

followers......

Top  

Entrepreneurship

Entrepreneurship and discipline - Collins

The Ethic of Entrepreneurship  

Intention

Leadership translates intention into reality - Warren Bennis

Intention is the partner of commitment

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Top  

Customer

The importance of customer focus - Will Rogers

There is only one valid definition of business purpose: to create a customer... Peter Drucker

Serving our customers will give us the satisfaction that comes to those who serve others. It will

focus our attention ..........

......The opportunity to help clients become what they want to be......

We are down to brand and talent pool

Failure to thank or keep customer recognition and appreciation at the forefront.........

Organisations everywhere are realising the need to put strategies in place to listen to customers -

Steve Simpson, Australia

“The only way to get true real-time customer feedback is to make it pro-active”

The Hardest Thing about Customer Service is to get people in the field to have a real Sense of

Urgency

If you're good to your customers, they will keep coming back because they like you......... Sewell

If you believe your in the business of serving the customer better, then you have to move the

center of gravity of the organization to where the business meets the customers." -- Fergal Quinn

"What I knew yesterday is not enough for today. I'm not responding fast enough for my

customer." -- Fergal Quinn

Customer loyalty and retention must include.......

"A dream is a complete moment in the life of a client.......The opportunity to help clients become

what they want to be." - Gian Luigi Longinotti-Buitoni, Ph.D.

In the nineteenth century, the great conflict was between labor and capital. Now it is between

customer and worker, and the company is the guy in the middle. ........... -- Michael Hammer
Top  

Innovation

Innovation and discovery

"My 30 years of research and these 12,000 journal entries suggest that when people are doing

work that they love and they're allowed to deeply engage in it -- and when the work itself is

valued and recognized -- then creativity will flourish. Even in tough times" -- Teresa Amabile's

creativity study articled in Fast Company, issue 89

The value of an idea lies in the using of it - Thomas Edison

"Solutions: Don't find fault, find remedy." --- Henry Ford

Out of intense complexities, intense simplicities emerge - Winston Churchill

The key to the new approach is an entirely different way of making product-development

decisions.......

To my mind, at the bottom of it all, there must be not an equation but an utterly simple idea"

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Top  

Motivation

Gallup Organization’s research on employee engagement finds that approximately 29% of

employees are engaged, 55% are not engaged, and 16% are actively disengaged. This data is

based on more than 3 million employees in companies around the world. Gallup estimates that

just the 16% actively disengaged employees in the United States cost $350 billion in lost

productivity in 2002 -- Curt Coffman "Building a Highly Engaged Workforce." Govleaders.org,

2003
HOW-TO MOTIVATE YOUR STAFF

We did a simple thing that in retrospect was brilliant. We wrote a program that asks every

engineer what they did last week. It sends them e-mail on Monday, and concentrates the emails

together in a document that everyone can read. And it sends that out to everyone and shames

those who did not answer by putting them on the top of the list. It has run reliably every week

since we started, so for every week of our company's history we have a record of what everyone

did. It's good for performance reviews, and if you are joining a project team, in five minutes you

can read what your team members did the last few weeks or months.--------from Larry Page, Co-

founder and president for products at Google

Purpose creates a destination. It drives full engagement by prompting our desire to invest focused

energy in a particular activity or goal. We become fully engaged only when we care deeply,

when we feel that what we are doing really matters. Purpose is what lights us up, floats our boats,

feeds our souls. The search for meaning and purpose is among the most powerful and enduring

themes in every culture since the origin of recorded history.  “The Power of Full 

----

Engagement”, by Jim Loehr and Tony Schwartz

"In mission-driven companies employee motivation comes from believing in the purpose of the

work and being part of creating something worthwhile." -- Bill George, author of Authentic

Leadership

“Every person has instincts for greatness. We instinctively want to do well, to contribute, and to

be included on the winning team. No one has to teach us to have these desires; they are built into

our DNA.” -- Judith E. Glaser, Creating We

......"the coefficient of flatness. The fewer natural resources your country or company has, the

more you will dig inside yourself for innovations in order to survive" -- Thomas L. Friedman,

The World is Flat (2005)

"Any company trying to compete......must figure out a way to engage the mind of every

employee." -- Jack Welch, CEO of General Electric

Inspiration - "We should be taught not to wait for inspiration to start a thing. Action always

generates inspiration. Inspiration seldom generates action." -- Frank Tibolt

“The fundamental reality is, human beings are not  things needing to be motivated and controlled;
they are four dimensional – body, mind, heart and spirit… People make choices. Consciously or

subconsciously, people decide how much of themselves they will give to their work depending on

how they are treated, and on their opportunities to use all four parts of their nature. These choices
range from rebelling or quitting to creative excitement:” ---- Stephen Covey, The Eighth

Principle

Basic motivation needs

Human motivation is a moving target..... - Jon Katzenbach

Where motivation is concerned, the journey is more important than the destination.......... - Jon

Katzenbach

They will be able to see how they are doing. And that's the first step to higher motivation.

.....Brush your teeth with it, everyday - Henry Winkler

If you want your own ship someday.......Keep your mind on your men and your mission...... -

Gene Hackman

"For purposes of self-motivation, nothing is more powerful than the desire to demonstrate your

talents."

Hard work, sacrifice and focus will never show up in tests -- Lance Armstrong

Top  

Results

Results must be aligned with culture

"Proper measurement systems are essential. You must keep score, assess, and provide feedback

to all of the employees." -- Bill Creech, The Five Pillars of TQM

"If we want people on the frontlines to be responsible for making good business decisions, they

must have the same information that managers use to make good business decisions"

Involvement/Results

"I always ask the same three questions whether I'm dealing with a business, a church or a

university. And whether it's American, German, or Japanese makes no difference.

· The first question is: what is your business? What are you trying to accomplish? What

makes you distinct?

· The second question is: How do you define results? And that's a very tough question,

much tougher in a non-business than in a business.

· The third question is: What are your core competencies? And what do they have to do

with results?

That's all really. There is no great difference between this century and the last except there are so

many more organisations today.

---- Peter Drucker in an NPR interview and New Zealand Management (October, 2005)

Persistence is the twin sister of excellence

The lines we drew on our neat organizational charts have become walls.....

Only through focus can you do world-class things no matter how capable you are -- Bill

Gates

"If they come to work and aren't thinking about making steel, we're in trouble."

"There is no limit to what the average person can accomplish if thoroughly involved" -- Tom

Peters

"To my mind there must be, at the bottom of it all, not an equation, but an utterly simple idea.

And to me, when we finally discover it, will be so compelling, so inevitable, that we will say to

one another, 'Oh, how beautiful. How could it have been otherwise?'" -- John Archibald Wheeler  

"When you appeal to the highest level of thinking you get the highest level of performance." 
­­Jack Stack, CEO of Springfield Remanufacturing and author of The Great Game of Business

Top  

Learning

....Involvement is part of the "how" operations are conducted and actions taken. This is critical

for a user-centered approach and those individuals taking care of customers directly on a daily

basis. They participate in the "how" (Skills) while receiving the "what" (Challenge) through

support from Management. Both aspects are re-enforced through learning experiences on-the-

job. --------- D
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Proverb on feedback and focus - George Reavis

"People learn most rapidly when they have a genuine sense of responsibility for their actions." --

Peter Senge

"Learning is the only source of sustainable competitive advantage." - Marshall Goldsmith

It is an accepted truth by educators worldwide that learning is greatly enhanced if after a student

is presented a subject they then have an opportunity to ask questions as opposed to continue study

on their own. This creates a dialogue either one on one or in a group setting.

“Emotion drives Attention and Focus; then Focus drives Learning. You are never going to learn

anything that you are not attending to and you are never going to attend to anything that doesn’t

mean anything to you.” -- Robert Sylwester, Emeritus Professor of Education at the University

of Oregon

"Experience teaches nothing unless we ask a question for experience to answer." Deming

“I know of no safe depository of the ultimate powers of the society but the people themselves,”

Thomas Jefferson wrote to a friend in 1820, “and if we think them not enlightened enough to
exercise their control with a wholesome discretion, the remedy is not to take it from them, but to

inform their discretion.”

Learning is ownership through action

Experience is the test first then the lesson

Learning will be individual jobs and strategies

Practice is best instructor

Organization-wide learning involves change in culture and change in basic managerial

practices......... - Peter Senge

Personal growth is not a series of non-stop climbs........

....e-learning should represent experience learning - Eliot Masie

One learns people through the heart, not the eyes or the intellect -- Mark Twain

95 percent of all thought, emotion, and learning is unconscious...  

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Top  

Commitment

Intention is the partner of commitment

Commitment is to authentic experiences

Leaders, managers, and employees usually all relate and commit more to models that bear the

stamp of authentic experience........" - Dave Ulrich

"Individual commitment to a group effort -- that is what makes a team work, a company work, a

society work, a civilization work." - Vince Lombardi  

Opportunity

Opportunity

Teaching

.... The more strategic business of helping companies re-engineer their own
"The most drastic and usually the most effective remedy for fear is direct action." - William

Burnham

The key to the new approach is an entirely different way of making product-development

decisions ..... - The McKinsey Quarterly

"Out of intense complexities, intense simplicities emerge" -- Wintson Churchill

Top  

Teamwork

Conversations and interactions for teamwork - Schrage

Teamwork is conversations and interactions

Only through focus can you do world-class things no matter how capable you are -- Bill

Gates

“Quality is a three-part equation: A top quality end product depends on first­rate materials put

through first­rate processes.” -- Howard M. Guttman, Effective White-Collar Teams: The New

Quality Imperative

TEAMWORK

Anyone who loves his opinions more than his teammates will advance his opinions but set back

his teammates. - John C. Maxwell

Top  

Brand

Identity - Focus on offers and promises - Fernando Flores