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    Roshan Menon
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    The document is a survey from Apple about a customer's purchase and experience at an Apple Store. It asks the customer questions about the store location, items purchased, satisfaction levels, intended use of products, contact information, gender, and age. It thanks the customer for their feedback and notes that responses will remain confidential with the third party conducting the survey.

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    The document is a survey from Apple about a customer's purchase and experience at an Apple Store. It asks the customer questions about the store location, items purchased, satisfaction levels, intended use of products, contact information, gender, and age. It thanks the customer for their feedback and notes that responses will remain confidential with the third party conducting the survey.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views2 pages

    Presentation 1

    Uploaded by

    Roshan Menon
    The document is a survey from Apple about a customer's purchase and experience at an Apple Store. It asks the customer questions about the store location, items purchased, satisfaction levels, intended use of products, contact information, gender, and age. It thanks the customer for their feedback and notes that responses will remain confidential with the third party conducting the survey.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    At which Apple Store did you make this purchase?

    Country:_____________________
    State/Province/County:_______________________
    Store Name:____________________

    Please select the items that you purchased on this visit. (Select all that apply.)
    iPod ____________________________________________
    iPhone __________________________________________
    Macintosh __________________________________________
    Other products _______________________________________

    Overall, how satisfied were you with your most recent experience at the Apple Store?
    Not at all satisfied neutral extremely satisfied

    Overall, how satisfied were you with your Apple product(s)?


    ________________________________________________________________________________________________
    ________________________________________________________________________________________________
    ____________________________________________________________________________________
    ____________________________________________________________________________________
    ____________________________________________________________________________________
    Rated:___________________
    Was this purchase primarily for business use? Yes No

    Do you plan to run Windows on your new Apple Mac? Yes No Maybe

    Please provide your contact information

    First name :__________________________________


    Last name :__________________________________
    Phone number: ______________________________
    Best time to call: ____:_______a.m/p.m
    Email address :_______________________________

    What is your gender? Male Female Prefer not to answer

    Age:______________________

    Thanks for sharing your thoughts on the Apple Store.


    We are committed to providing the best possible customer experience,
    and your input is important to us.
    The apple team

    Apple has contracted Medallia, an independent marketing research firm, to conduct this survey. Your responses will remain strictly confidential.

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