BEFORE CALLING BPO

Basic Crosscheck by a customer

for ADSL technical support
 Request to go through following STEPS

• Basic modem connectivity (Diagrammatic details

• To DO list (Diagrammatic details
• Basic instruction set
Step :-1
Modem power light OFF– DO check power adaptor plugged properly and not loose .Also
ensure modem power button(ON/OFF) on back side of modem is switched ON .
Check For
Step:-2
Modem DSL light OFF – DO Check for correct wiring and not loose , correct wire in the voice
(telephone) and ADSL lines (Modem) connected to the splitter.

Splitter Connecting
Modem By RJ11 Cable

Ethernet LED ON
DSL Link LED OFF

Power LED ON

Front View
ADSL MODEM
Step:-2 Cont..
Modem DSL light OFF – DO Check for correct wiring and not loose , correct wire in the voice
(telephone) and ADSL lines (Modem) connected to the splitter.

To Main Line (Through Roset Box )

RJ 11 Connection
To Modem

RJ 11 Cable to Voice
Phone ( PBT) Front View
Splitter
Step:-3
Modem Ethernet light OFF - DO Check for wiring , Cable between Ethernet port modem
and LAN Card of PC/Laptop connected properly and not loose ./ DO Check for Local area
connection Enabled.(Windows Start button – Setting – Network Connections – Local Area
Connections – Check for Enable option)
Check For

Lan Port
Enabled
Step:-4
No browsing and all Modem Lights ON - DO ensure that proxy settings are disenabled -
Unchecked properly. Follow Proxy A,B,C,D
A
Step:-4
No browsing and all Modem Lights ON - DO ensure that proxy settings are disenabled -
Unchecked properly.
B
Step:-4
No browsing and all Modem Lights ON - DO ensure that proxy settings are disenabled -
Unchecked properly.
C
Step:-4
No browsing and all Modem Lights ON - DO ensure that proxy settings are disenabled -
Unchecked properly.
D
Step:-5
No browsing and all Modem Lights ON - DO Check whether Correct IP Address in LAN card
of PC.
Step:-5 Cont..
No browsing and all Modem Lights ON - DO Check whether Correct IP Address in LAN card
of PC.
Step:-6
No browsing and all Modem Lights ON - DO Check whether using Correct user name and
password reset
Step:-7
No browsing and all Modem Lights ON - DO Check after switching modem power supply
OFF and ON .
No browsing and all Modem Lights ON – DO Check for PC/LAPTOP/MODEM WI - FI switch
off /ON ,do switch on.
Check For
Pls Log on to :- http://www.ttml.in/download/
Download any Test and Save
Check For Transfer rate i.e.:-220 KB/Sec, (Always in Kilo Bytes/Sec)
Your Internet Speed is :-220 X 8=1760 kbps (Always in Kilo Bits/Sec As per any ISP)
1. Recommend to Have latest Antivirous software installed to avoid any slow speed issue.

2. Recommend that you should switch off the modem when not in use to minimize the risk
of unwanted data usage.

3. Recommend formatting you’r PC through your PC / Hardware vendor for severe virus
issues.

4. It is recommend to mail internet.service@tatatel.co.in for Mumbai and

dsl.desk@tatatel.co.in for Pune and rest of Maharashtra
a) Any rate plan related information/ Upgradation.
b)Additional IP/ Static IP related enquiry.
c) For any New Wi- Fi Modem requirements for Existing customers.
d)Wi-fi Network key / Web key related information/ any new laptop to configure on TTML
provided Wi-Fi Modem
e) Any billing related disputes.

5.Befor any Speed related query pls check for Compression ration for your rate plan.

6.Any Lan related queries pls contact your Local IT/ hardware Person. ( Example if any
single user in Lan is having connectivity/ Speed issue)
Call 022 67908000 from any Phone (24 X 7 )

Write to us internet.service@tatatel.co.in
For Mumbai Only

Call 9225500008 from any Phone (24 X 7 )

Write to us dsl.desk@tatatel.co.in
For Pune,Nashik,Nagpur,Kolhapur,Aurangabad
,A’Nagar,Goa . (Except Mumbai)
Please note that
The information about network setting is operating system,modem(make)
and application specific.
The diagrams and screen shots shown are for general idea
of internet functionality only. The setting suggested are for the standard and stand alone
internet connectivity.
Those may differ according to customer's demand, hardware and
applications used.