STARS Achievements

-“HAPPY EMPLOYEES LEAD TO HAPPY CUSTOMER”

-AFTER IMPLEMENTATION OF STARS CUSTOMER
SATISFACTION LEVELS INCREASED SIGNIFICANTLY.
LARGE NUMBER OF TAJ EMPLOYEES STARTED
WORKING TOGETHER IN A TRUE SPIRIT OF TEAMS.
MANY EMPLOYEES TO THAT EXTRA BIT AND GO THAT
EXTRA MILE, OUT OF THE WAY TO DAZZLE THE
CUSTOMER SATISFACTION WITH EMPLOYEE
RECOGNITION.
THE RECOGNITION OF TAJ EMPLOYEES DIRECTLY
LINKED TO CUSTOMER SATISFACTION.
BENEFITS BOUGHT ABOUT BY
STARS
 Service standards at all Taj hotels improved significantly
because the employee felt that their good work was being
acknowledged and appreciated.
 Repeated footfalls of customers were noticed after
implementation of STARS.
 Taj group won the Hermes award in 2002 for best
innovation in HR, and in the hospitality industry.
 It also got offers to set up hotels in France.
 The Taj group of hotels was placed at the top of the list
of the best hotels in the world after winning the Hermes
award.
 The “Employee Retention Rate” of the Taj group was the
highest in the hospitality industry because of its employee
oriented initiatives
 THE HERMES AWARD

The ‘Hermes Award’ is decided by a 22
member jury, which includes representatives from top
hospitality
chains from all over the world. This is the only award given fo
r human resources in the hospitality 
industry and is also one of the most prestigious awards in the 
hospitality industry.  120 applications 
were received for the award for the year 2002, among which f
ive were short- listed for the final round. The Taj
Group won the award for its innovative ‘STAR’ program
FUTURE PLANS

 STARS- BEST HR INITIATIVES & BROUGHT A

LOTS OF STRATEGIC BENEFITS TO THE TAJ
GROUP.
 BECAUSE OF “STARS” – WON THE “HERMES
AWARD 2002” IN THE HOSPITALITY
INDUSTRY,WHICH PLACED TO TAJ GROUP
HOTELS IN THE TOP OF HOSPITALITY
INDUSTRY.
CONTD..
 MANY ANALYST BELIEF THAT THE SUCCESS
STORY LIES OF TAJ HOTELS ,,BETTER
OPORTUNITIES & GREATER RECOGNITION
TO THEIR EMPLOYEES.
 FOR MORE DEVLOPMENT OF HUMAN
RESOURCE TAJ GROUP OF HOTEL PLANS
TO
I. INVESTMENT IN T & D.
II. IN CAREER PLANNING,&EMPLOYEE
WELFARE.
III. STANDARDIZE ITS VARIUS PROCESS.
IV. ESTABLISHMENT OF BSS.