VOIP PBX
 VoIP stands for Voice over  PBX stands for Public Branch
Internet Protocol.
 It uses a packet switched network,
like the internet, to pass digitized
voice data from one point to
another.
 This allows telecommunications
companies to squeeze more
conversations in the same amount
Architecture of bandwidth.
 Even home users can use VoIP
handsets, or through computers
via software, to call other people
who are online for free.
Techniques  In the same way that your
computer turns your keyboard
typing into an e-mail and transmits
it via the Internet Protocol (IP)
standard
 It can also turn voice data into a
form that is transmitted via IP and
reassembled at the receiver’s
computer or, increasingly, a
specially equipped landline or
mobile phone.
Features  it is highly money saving and cuts
down on fixed capital expenses by
almost 50%. As there is no
equipment to buy, monitor,
maintain or upgrade, the total cost
of ownership is drastically
reduced. Hosted PBX is a no-
worry, maintenance free phone
system that has very less
complexity and is highly cost
effective.
Exchange.
 It is a miniature telephone
network that is set to work within
a company while providing
several lines to an external
phone company where calls can
go in or out.
 Office phone systems with PBX
technology help in the smooth
running of any business
establishment.
 These services are mostly used
by small and medium sized
businesses because these are
less expensive than the
conventional premise based
phone systems.
 A PBX service can be obtained
from a hosted PBX service
provider. These phone systems
come with disaster recovery
capability; any damage to the
public telephone network has
little, if no impact on these
systems.
 PBX we use for company’s
PSTN calls. Is an electronic
switchboard that receives,
routes, holds, forwards to voice
mail, or otherwise manipulates
calls that arrive over the PSTN.
 A PBX office phone system
enables any small/medium
business firm to function just as
a big corporate.  The auto
attendant service in it greets the
callers with a professionally
recorded welcome greeting. The
calls are efficiently handled;
without even giving a busy
signal, the calls are routed to
multiple departments of the
 Many service providers offer free office. Voicemail, caller ID, call
of cost local calls and very low transfer, find me follow me call
international rates, so that you can forwarding and many more
call as much as you want at flat services are provided in such
rates. For companies having office systems. These also come
offices in multiple locations Hosted with a host of menu options such
PBX is a great low cost alternative as dial by extension, dial by
to communicate. name and zero out to live
 The various business class operator.
features like voicemail,
personalized greetings, voicemail •    Can be easily installed
to email, find me, follow me, call •    Eliminate phone cable
waiting, call conferencing, connections
extension dialing and many more •    Affordable 
are usually free or available at •    Superior customer service
little added cost. features
 in Hosted VOIP PBX the voice is •    Improve business
transferred over internet in the productivity
form of digital data packets. So
while there is no voice traffic or
pause between speeches, the
same line can be used to transmit  Many digital features like caller
more data, thereby increasing the id, music on hold, call recording,
efficiency of the system. voicemail transcription are not
 Calls can be made and received generally available with
anywhere with just an internet traditional PBX.
connection
 Hosted VOIP PBX is the right  In traditional PBX there is a
solution to communicate with dedicated line between 2 callers,
callers while on the move. While in which cannot be used for other
premise based PBX heavy calls as long as the call is
expenses are invested for maintained
expanding and maintaining new
lines.
 A unique feature offered by
Hosted VOIP PBX is advanced
ACD (Automatic Call Distribution).
This feature ensures that calls are
directed to the right person who
can handle it best, to increase
customer retention. The auto
attendant feature manages
several calls at one time, with
many other add-ons like call
queue, customized music or
recordings on hold etc. to help you
sound large to clients.