 No matter how good the communication

system in an organisation is, unfortunately

barriers can and do often occur . These
barriers are:
 1. Physical
 2. Psychological
 3.Language/semantic

 4.Organizational structure barriers
 5. Personal barriers
 6. Barriers related to communicator
 7.Barriers related to the receiver
 1. Physical barriers
 -  are often due to the
nature of the environment.
Thus, for example, the natural
barrier which exists, if staff are
located in different buildings or
on different sites.
 Likewise, poor or outdated equipment,
particularly the failure of management to
introduce new technology, may also cause
problems.
2.PSYCHOLOGICAL BARRIERS
 The difference in background is
overlooked:

 Economic background
 Social background
 Upbringing
Continued…
 lack of concentration
 attitude and bias
Continued…

 lack of self discipline

 low emotional state

-We all tend to feel happier

and more receptive to
information when the sun shines.
-Equally, if someone has personal problems
like worries about their health or marriage,
then this will probably affect them.
Continued…
 Physiological barriers  may result from
individuals' personal discomfort, caused,
for example, by ill health, poor eye sight or
hearing difficulties
3.Language/semantic
 Unclear message
 Faulty translation
 Specialists language
 Unclassified assumptions
4.Message related barrier
If your message is too lengthy,
disorganized, or contains errors, you can
expect the message to be misunderstood
and misinterpreted. Use of poor verbal and
body language can also confuse the
message.
 Word choice
 too difficult, too technical, etc.
 overused words such as, “good”, “excellent value”,
etc.
 Connotations VS Denotations

Examples Sender Denotes Receiver Connotes

“Cheap” inexpensive poorly made
“Flexible” offers choice no standard
“Compromise” adjust give in
Different languages  and
cultures
 Different languages  and
cultures represent a
national barrier which
is particularly important
for organizations involved
in overseas business.
 5.Organizational
structure barriers:
 Status relationship
 One way flow
 Organization structure
 Rules and regulations
 Distance barriers
 Physical barriers
 Mechanical barriers
 Staff shortages are another factor which
frequently causes communication
difficulties for an organisation.
 Whilst distractions like background noise,
poor lighting or an environment which is
too hot or cold can all affect people's
morale and concentration, which in turn
interfere with effective communication.
6.Personal barriers:

 Attitude of superiors
 Lack of confidence in subordinates
 Insistence of proper channel
 Ignoring comm.
 Filtering of information
 Message overload
7.Barriers related to the
communicator
 Unwillingness to say things differently
 Unwillingness to relate to others differently
 Unwillingness to learn new approaches
 Lack of self-confidence
 Lack of enthusiasm
 Voice quality
Continued…
 Prejudice
 Badly expressed message
 Loss in transmission
 Semantic problem
 Over/under communication
 I- attitude
Barriers related to the receiver
RIGIDITY OF THOUGHTS:
 Blurs the power of discrimination
 Are not ready to accept anything new
 Adamant attitude
 Conventional attitude
continued
“KNOW IT ALL” ATTITUDE
Thinking that they know everything about
the subject
-Thinking that they are expert in their field
-Thinking that they are highly experienced
so they do not require more knowledge.
CONTINUED
NEGATIVE ATTITUDES
-The display of intense emotions
-If the receiver feels threatened
-Biased before head
CONTINUED
WRONG TIMINGS OF DELIVERY
-Delayed message may prove to be
incomplete
-The person is not in a high mood
-The person is in stress
 Inferences
 Pace of the delivery
 Speaking too fast or too slow
 Poor grammar, spelling, etc.
 Appearance and performance of the speaker
 Use of gender bias terms or stereotypical terms
 Positive VS Negative terms
 We have a full year warranty. VS Warranty is only for
the first year.
 Individual linguistic ability -It is also
important. The use of difficult or
inappropriate words in communication can
prevent people from understanding the
message.
Guidelines for overcoming
barriers
 Adopting an audience centered
approach.
 Fostering an open communication
climate.
 Committing to ethical communication.
 Crating lean ,efficient messages.
Continued…
 Two way channel
 Mutual trust
 Clarity of message
 Timely message
 Consistency of message
 Good relations
 Feedback
Thanks for your attention!