SUPPLY CHAIN OF FEDEX

presented by Meenakshi B.V

Mehrin Zeba
Manish Chandrawanshi
Manmohan
Indra Vikram Singh Parihar
Debendu Nag
Fedex Supreet Kaur Dadhwal
What is FedEx?

“An Information Technology company that just

happens to have hundreds of planes…”
Source :IBM

“Airline of the Internet”s

Source: Wired Magazine.:Dec’98
 Fred Smith..
….Founder & CEO, FedEx

“ Looking back 35 years at the

forefront of a evolving and
dynamic industry , two things
have remained constant at
FedEx:-
…the ability & willingness of
our customers to embrace .
………change on behalf of
our customers…”
 Type Public
 Founded 1971
 Headquarters Memphis, USA
 Key People Frederick, W. Smith
Chairman, President & CEO
 Revenue US $ 37.953 billion (2008)
 Operating Income   US $2.075 billion (2008)
 Net Income  US $1.125 billion (2008)
 Employees 2,80,000+ (2009)
FEDEX NOW
Total Aircraft: 654 worldwide  Vehicle Fleet: Approximately
 71 Airbus A300 43,000 worldwide
 600 S56 Airbus A310- 200/300s  FedEx Powerships: More than
 13 ATR 72s
1,00,000
 26ATR 42s
 FedEx Ships & FedEx Ship
 79 Boeing 727 - 200s
Manager : More than 2.0 million
 1 Boeing DC10 - 10s
 World Service
 6 Boeing DC10 - 30s
Centers: Approximately 1,100
 57 Boeing MD 10 - 10s
worldwide
 12 Boeing MD 10 - 30s
 Drop Boxes: Approximately 44,000
 57 Boeing MD 11s

 10 Cessna 208As
 FedEx Ship Sites: More than 2,000
 242 Cessna 208 Bs
 Authorized Ship Centers: More
 24 Boeing 757-200s than 6,400
Fedex in India
 Federal Express started operations in India in 1997, and
currently operates ten flights a week from Mumbai to Europe
and Asia.
 FedEx has an operations agreement with Prakash Airfreight
Pvt. Ltd., which provides all pick-up, and delivery services
within India.
 FedEx now services from eight centers as against four centers
earlier and has branch offices in Kolkata, Ahmedabad,
Hyderabad and Coimbatore, in addition to the current
operating locations in Delhi, Mumbai, Bangalore and Chennai.
FAMILY OF
COMPANIES
FedEx Supply Chain Services
Portfolio of Services

 FedEx  Supply Chain Services offers a portfolio of

services that helps turn supply chain management into a
competitive strategy.

 Helps customers in –
 Focus on core competencies
 Reduced costs

 High customer service

SUPPLY CHAIN
 Woven around the complex structure of our country
through HUB and SPOKE system.
 Blue Dart Express Ltd., India's premier integrated air
express carrier and logistics services provider, has
been one of the largest Global Service Participants of
Federal Express Corporation, since 1984.
 From 1984, Blue Dart represented all FedEx
interests, under a principal to principal arrangement,
in India.
 Hub and Spoke
Delivery 1 Pick up 2

city city

HU
B

Pick up 3
city city

Delivery 2

Pick up 1 Delivery 3
Online Tools

 FedEx Global Supply Chain Services technology

platform offers features such as: 
1. Order administration – efficiently manage the processes
associated with order fulfillment and transportation
2. Real time visibility – provides a view into inventory at
rest and in motion throughout the supply chain
3. Connectivity – provides multiple access points to key
members of your supply chain
COSMAT II
 COSMAT II (Computerized On-line System for
Management, Accounting and Tracking) is a complete
ERP system indigenously developed by Blue
Dart.
 It interfaces with the Human Resources
Management, Financial Management,
Purchase, Sales Monitoring Executive
Information and CRM systems.
 COSMAT II was constructed in 4 major
modules to cover all the complex processes of
the entire organization.
 COSMAT II enables easy access to the
database over a wide area network, and
ensures reliable information and feedback
even in areas that are afflicted by poor telecom
services.
 COSMAT II is an evolving system, upgraded
continuously, to deliver value to the customer
and make operations easier, more secure and
manageable.
SMART
 SMART (Space Management Allocation Reservation and Tracking),
is an in-house developed state-of-the-art
technology system, which allows real-time
space and revenue management on the Blue
Dart Aviation network.
 It ensures that the aircraft is filled profitably,
and that all customers with space confirmed on
the aircraft have the assurance that their
packages would travel.
 SMART dovetails into COSMAT II leveraging
on the infrastructural strength of the system.
 SMART is built on Oracle technologies, with
the database housed on Oracle 8i (Release 2).
SHOP-TRACK
 Shop Track is an API (Applications Program
Interface)
designed specifically to support and enhance the
services provided by a portal or any e-business.
 Shop Track provides an effortless, customized
solution. Customers no longer have to leave the
Portal site to track their purchases. The Portal can
decide how to display the data elements and may
even store them in their database.
 Shop Track is another time and cost-saving tool
created to arm Blue Dart's customers with a
competitive edge.
PACKTRACK
 Pack Track is an API (Applications Program Interface)
designed for any client involved in logistics,
distribution and inventory control.
 It has been designed to streamline and integrate
shipping processes.
 Pack Track can be integrated into the client's
systems and enables him to keep track of the entire
distribution status of all his customers.
Similarities
 Both Shop Track and Pack Track provide the
following :
1) On-line, real-time status details of the
waybill number
2) On-line, real-time status details of all
the waybills linked to an order number
3) Results in either XML, TEXT or HTML
formats
4) Supports JSP & ASP
Critical Inventory
Logistics Services

Overview
FedEx Critical Inventory Logistics is a comprehensive, end-
to-end solution designed to optimize the management of --
 critical inventory

 service parts distribution and

 returns process.

It incorporates a hub-based central stocking location (CSL)

and a European wide network of forwarding stocking
locations (FSLs) integrated through extensive information
capabilities
Features

Inventory Management
 With automated replenishment, plus Tracking and
Tracing by order number, part number, serial
number, lot number, or by item level detail.
 Complete end-to-end inventory and transportation
visibility including real-time proof-of-delivery,
next flight out and local courier.
 Central Stocking Locations are accessible 24 hours
a day, 7 days a week

 Synchronized delivery reliability from 2-day to 4-

hour delivery, 2-hour service in some areas

 In house customs specialists

 Dedicated Customer Service Team

Applications
Portfolio
eShipping Tools
Enable you to automate shipping processes with tools that meet your needs

eCommerce Solutions
Enable you to trade online with integrated FedEx shipping capabilities
E Shipping tool
Overview
FedEx Ship Manager @fedex.com™ Reports
Web based on-line shipping application

FedEx Ship Manager Software™ AWB Tracking

PC based off-line shipping application PC

FedEx Ship Manager Server™

Back-end shipping engine Comm. Order
Invoice Courier
 eCommerce Solutions
FedEx Web Services Solutions
1 Transactions flow from customer’s computer over the Internet to FedEx.
2 The data is decrypted and routed to the appropriate server within FedEx.
The response is then encrypted and sent back.
3

FedEx API
Customer’s Computer 1 Server
(PC, Web Server, etc.) FedEx Server
FSM API’s

Internet 2

3
Cold Chain
Services
Overview
 Leveraging the experience and capabilities of
FedEx Custom Critical, FedEx SCS arranges
for a temperature-controlled air-cargo
container and exclusive-use vehicles for
pickup and delivery.
 FedEx Express handles the air transportation.
 Diverse Cold Chain solutions available  
 Ability to regulate container placement within the
aircraft, along with the cargo-hold temperature, for
optimal performance of the cargo container.
 A specially trained Temperature-Control Services
Team to handle your temperature-sensitive airfreight
shipments.
 Shipment tracking from pickup to delivery, with
unmatched command and control of the freight within
the FedEx network.
Leveraging FedEx Custom
Critical services:

Temp-Assure Validated Air features:

 Locates, picks up and services the container
 Delivers the container to the freight pickup location.

 Transports the container to a FedEx Express ramp, where

it is loaded on a FedEx Express flight.
 Picks up at the delivery ramp, completes the door-to-door
delivery and returns the container.
 Provides proactive notification throughout the shipment.
 Temp-Assure Validated Air is ideal for international shipments
 Benefits to
Customer
 Enhance customer service
 Improve inventory management

 Optimize transportation costs

 Reallocate resources
 Control cost by ordering what you need when you
need it, and have it delivered in time to meet your
required level of service
 Mitigate your investments and inventory and
infrastructure
THANK YOU