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Case Questions

Ritz Carlton Millenia

1. What is the current positioning of Ritz Carlton Millenia?


Use “A” to mark on Exhibit 4 transparencies.

2. Should Ritz Carlton remain at “A”? What should be its intended positioning?
(mark “B”?)

3. If “B” is far from “A”, how should the communication shift? (see Exhibit 3)
Exhibit 4: POSITIONING OF RITZ-CARLTON MILLENIA SINGAPORE
Business

• Grand Hyatt

• Four Seasons
Marina Mandarin • • Shangri-La
Value-for-Money Upmarket
Pan Pacific • • Inter-Continental
Westin Stamford •
Oriental •

Leisure

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