Professional Documents
Culture Documents
Expert-Guided Implementation For Sap® Solution Manager: Learning by Doing With Experts Near by
Expert-Guided Implementation For Sap® Solution Manager: Learning by Doing With Experts Near by
Expert-Guided Implementation
for SAP® Solution Manager
Learning by Doing with Experts
Near by
Do you run mission-critical Leveraging Benefits Fast morning training sessions, the participant
learns how to configure SAP Solution
processes on SAP® solutions? The SAP® Solution Manager application Manager to perform the targeted work,
Would you like to set up the management solution helps you manage what procedures must be set up, and
your SAP solutions and software land how and when to carry out those proce
SAP Solution Manager appli scapes. Application lifecycle management dures to perform the work most effec
cation management solution – the approach for efficiently managing tively. Then, in afternoon “lab sessions,”
the costs and risks attached to mission- the participant performs exactly the tasks
as your platform for SAP stan critical applications throughout their life learned in the morning, with access
dards for solution operations cycle – is becoming ever more important. during this time to an expert when ques
To provide its customers with effective tions arise or extra guidance is required.
in just days? support in this area, SAP developed The three core training elements are
standards, best practices, and the Run combined as follows:
SAP methodology for solution operations • Training – During daily morning Web
Expert-guided implemen and makes these tools available on SAP sessions lasting between two and
tation – the new remote Solution Manager as the central plat three hours, an SAP expert explains
form. SAP Solution Manager is also an step-by-step the function to be set up
methodology to support important prerequisite for the effective and the implementation procedure
projects from SAP – empow employment of SAP Enterprise Support required. The customer can follow
services, giving customers full integration along using the training materials.
ers you to do just that. For into the SAP global support backbone. • Practical phase – For between two
example, you can set up the and four hours in the afternoon, a
A New Form of On-the-Job Training practical phase takes place during
basic configuration for your which participants implement in their
SAP Solution Manager in As a result of an optimally balanced com SAP Solution Manager the steps
bination of training, practical phases, and explained during the morning session.
just five days or implement expertise on demand, participants can • Expertise on demand – During the
change request management rapidly set up SAP Solution Manager to practical phase, lasting between two
support the operation of a certain sce and three hours, the participants have
in only four days. nario or function. The function might be direct access to the SAP expert, if
IT administration, change management, implementation support is required.
or data volume management. During
Benefits • Implementation performed directly • Standard scenarios and advice on
in your company’s SAP Solution best practices to configure your SAP
Expert-guided implementation empow Manager Solution Manager
ers you to configure the settings you • Direct access to an SAP expert • Participants implement ready-to-use
need for a specific project in your SAP • Implementation of processes and basic scenarios for their company’s
Solution Manager – quickly and without functions, all ready to go into SAP Solution Manager environment
long-term, in-house consulting. Because operation on completion of training • Fixed delivery slots for the various
you learn in the morning and perform • Fast, cost-effective, on-the-job, training elements of the expert-
what you learned in the afternoon, your expert-guided training guided implementation
instance of SAP Solution Manager is • No travel costs • Training schedules adjusted for
configured within a defined time frame different time zones
and ready to use as soon as your train Basic Training Offering • Remote delivery
ing is completed. Because there is no
need to leave your desk to get the infor The basic training offering includes the Training Procedure in Detail
mation and guidance you need, you following elements:
save on travel costs and are on hand • Training in morning Web sessions During the morning training session
to deal with any urgent daily business, lasting two to three hours a day of the expert-guided implementation,
if necessary. • Guided learning by doing, with partici an SAP expert takes you through the
pants performing the implementation various implementation steps, explains
Your key benefits of expert-guided steps themselves context and background, and gives you
implementation are: • An on-demand expert for one-on-one the opportunity to comment and ask
• Rapid project start-up support during the afternoon practical questions. In the afternoon practical
• Shorter project duration phases phase, you perform the steps in your
SAP Solution Manager. To allow you
sufficient time to perform the imple
mentation steps in SAP Solution
Manager in the afternoon, the content
provided to you in the morning is
divided into manageable logical units.
During the afternoon phase, you have
direct access to back-office experts
who provide help with any questions or
issues that arise.
Example
Expert-Guided Implementation Training Offer: Basic Configuration of SAP® Solution Manager in Five Days
Goal of the day Goal for each day Goal of the day
The participant installs and prepares SAP The participant performs the implementation, The participant understands the examples,
Solution Manager prior to executing the step-by-step. knows how to operate the implemented
steps to implement the chosen processes scenario, and is familiar with the options to
and functions. Topics extend and adjust the productive processes
• Basic configuration, including profile param and functions.
eters, logical systems, “S” users, portal
Final goal
and system landscape, maintenance opti The participant readies the function for
mizer functionality, service desk basics, introduction into productive operation.
service delivery, and issue management
• Setup of service data control center func
tionality, including activation of the SAP
EarlyWatch® Alert service
• Connection of satellite systems and diag
nostics (support package 18 and higher)
www.sap.com /contactsap
for SAP Solution Manager. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign,
Clear Enterprise, SAP BusinessObjects Explorer and other SAP
• A network connection must exist Locate the training topics you require products and services mentioned herein as well as their respective
logos are trademarks or registered trademarks of SAP AG in
between SAP Solution Manager and at SAP Service Marketplace and select Germany and other countries.
the satellite systems to be managed. the dates that suit you. You can then Business Objects and the Business Objects logo, BusinessObjects,
register at SAP Service Marketplace by Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius,
and other Business Objects products and services mentioned
Delivery performing the following: herein as well as their respective logos are trademarks or
registered trademarks of SAP France in the United States and in
1. Log on to SAP Support Portal service. other countries.
Expert-guided implementation is deliv 2. Choose Application Life-Cycle All other product and service names mentioned are the trademarks
of their respective companies. Data contained in this document
ered remotely. An SAP expert bases Management Ò Services Ò Expert serves informational purposes only. National product specifications
explanations of the implementation Guided Implementation. may vary.
steps and examples on documentation. These materials are subject to change without notice. These
materials are provided by SAP AG and its affiliated companies
(“SAP Group”) for informational purposes only, without represen
tation or warranty of any kind, and SAP Group shall not be liable
for errors or omissions with respect to the materials. The only
warranties for SAP Group products and services are those that are
set forth in the express warranty statements accompanying such
1. These may vary according to individual training elements. products and services, if any. Nothing herein should be construed
as constituting an additional warranty.