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    The customer is complaining to Banglalink about technical problems activating their EDGE P6 internet service on December 6, 2010. They were unable to browse the internet or check their internet account balance using the provided codes. A customer service representative later told them the correct code for checking the balance, but there was no information about this provided to customers. The customer finds Banglalink's policy of not refunding unused internet balances to be unreasonable and says they will no longer use Banglalink services until this issue is resolved.

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    The customer is complaining to Banglalink about technical problems activating their EDGE P6 internet service on December 6, 2010. They were unable to browse the internet or check their internet account balance using the provided codes. A customer service representative later told them the correct code for checking the balance, but there was no information about this provided to customers. The customer finds Banglalink's policy of not refunding unused internet balances to be unreasonable and says they will no longer use Banglalink services until this issue is resolved.

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    17 views1 page

    Complain BL EDGE

    Uploaded by

    syed_rahman_4
    The customer is complaining to Banglalink about technical problems activating their EDGE P6 internet service on December 6, 2010. They were unable to browse the internet or check their internet account balance using the provided codes. A customer service representative later told them the correct code for checking the balance, but there was no information about this provided to customers. The customer finds Banglalink's policy of not refunding unused internet balances to be unreasonable and says they will no longer use Banglalink services until this issue is resolved.

    Copyright:

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    of 1

    To,

    Managing Director
    Banglalink.
    Dhaka.

    Sub: EDGE P6 service complain.

    Sir,
    I’m the user of 01911255902. December 06, 2010 I have activated EDGE
    P6. But I failed to get this service due to Banglalink’s technical problem. I
    can’t browse internet for a single MB. I’m keep checking my internet
    account balance through *222*3# but its displayed “the number you have
    enter is not valid”so also I’m trying with *222*1# & *222*1# and got the
    same reply. Today one of your customer care executive told me that
    *222*2# is for internet service deactivation but there is no information
    provided on news paper & on your web site so how could I know that? Now
    the customer care executive told me that the intetnet balance is not
    refundable what is the business plan of yours? for this stupid business policy
    I’m not using banglalink. Please try to return my internet balance as soon as
    possible. I hope this will help us to internet usage. So please solve that issue
    at your high end.

    So therefore I’m expecting that internet issue is solved soon and help me to
    future good experience.

    Date: 07 December 2010

    Yours Truly,

    Md. Motiur Rahman


    Cell: 01711316370
    Address:
    Khalil Bhaban
    9/3 Osman Gani Rd,
    Dattapara,Tongi-Gazipur

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