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  • CSR Daily Report: Customer ID Contact Name Email Address

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    Harare Hustler
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    This daily CSR report contains a list of customer inquiries, including their customer ID and contact information. For each inquiry, it provides the agent name, query or issue reported, the resolution or steps taken to address it, and whether the issue was resolved. The report shows that one agent addressed 6 customer issues regarding email and internet connectivity problems, and that the resolutions provided addressed each problem.

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    Daily Report

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    This daily CSR report contains a list of customer inquiries, including their customer ID and contact information. For each inquiry, it provides the agent name, query or issue reported, the resolution or steps taken to address it, and whether the issue was resolved. The report shows that one agent addressed 6 customer issues regarding email and internet connectivity problems, and that the resolutions provided addressed each problem.

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    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
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    19 views6 pages

    CSR Daily Report: Customer ID Contact Name Email Address

    Uploaded by

    Harare Hustler
    This daily CSR report contains a list of customer inquiries, including their customer ID and contact information. For each inquiry, it provides the agent name, query or issue reported, the resolution or steps taken to address it, and whether the issue was resolved. The report shows that one agent addressed 6 customer issues regarding email and internet connectivity problems, and that the resolutions provided addressed each problem.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    CSR DAILY REPORT

    Customer ID Contact Name Email address


    ZOL-12526 Westerhout westerhout@zol.co.zw
    ZOL-9833 churub cherub@zol.co.zw
    ZOL-22361 Bright savannapharma.co.zw
    ZOL-973 Obey adrenalinuhf@zol.co.zw
    ZOL-6677 Mrs Kerr kerr@zol.co.zw
    ZOL-18634 N/A bytepatrolll@zol.co.zw
    Agent Name: Ntini

    Query
    could not receive mail
    mail not moving due to disk limit
    Failing to acces mail.
    Slow speeds when browsing
    Failing to download some of her emails
    Failing to connect to ZOL.
    Resolution Status
    corrected the settings resolved
    instructed her to delete mail resolved
    Checking with NOC, Finish Resolved
    Rebooted modem, client now connecting Resolved
    Advised client to access emails from Webmail Resolved
    Rebooted modem, client now connecting Resolved

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