requested client to monitor the internet connection further and

call us back if any issue arises

ram282927 not a geponlink

as per client his ssid is not seen

unhide done by telnet
now his internet is fine
he will call us back if any issue seen

client called for socialclub.rockstargames.com is unreachable

check from here no such issue seen

requested client for any desk and he provided

as per client, his iptv is not working

some error message seen while using livetv
ethernet connected , date and time fine, Ip of 10.**** seen
version up to date seen
guided for launcher clear
client did so
still same issue seen
asked client to reboot device
password request seen now
informed client to enter cuid as password
as per him iptv is working fine now
client will call us if any issue persists
Thank You!!!

client called us again for urgent relocation so he want team Today so dear team
please follow up asap.

As per client is facing frequent disconnection.

Observation:
ONT in the extension cord.
Frequent disconnection slightly seen.

Troubleshoot:
Told to place the ONT device in the direct line.

Client will monitor and call us if issue persists.

as per client he is only having high ping issue while playing games
channel changed from 0 to 7
authentication mode set WPA mixed
router rebooted
said him to check
he replied that he will observe and call us again if problem persists
Thank you!!!
Router login
192.168.1.1
username : superadmin
password : q!w@e#

slow internet

DCH @ 9841050398
as per client, his internet was working slow in Overall Browsing with range
Usages is fine form here.
no of user 1
Link status is fine.

Troubleshoot:

Channel changed to 0 from 11

reboot the device
guided client to change channel by help of WiFi Analyzer
he said he will check his internet connection
and will call us back if any issue persist

DCH @ 9841050398
as per client, his internet was working slow in Facebook YouTube with range
Usages is fine form here.
no of user 2
previous closed task checked and same issue is seen.
general troubleshoot has done on previous ticket.

Troubleshoot:
Link status is fine.
Channel changed to 0 from 1
reboot the device
guided client to change channel by help of WiFi Analyzer
he said he will check his internet connection
and will call us back if any issue persist

..............................................................
vlan kalamiti 460 to 440

DCH 9851244709
as per client, his internet was working slow in Facebook YouTube viber
number of user (4-5)
within WiFi range

Usage was seen as:

closed task checked

task within this month on same issue: seen

troubleshoot done in previous task:

Channel changed to 11 from 1

reboot done

he said he will check his internet connection

and will call us back if any issue persist
................................................

DCH 9851244709
as per client, his internet was working slow and disconnection
age of router 2 year
connection direct from wall ckt
number of user (4-5)
within WiFi range

Usage was seen as:

closed task checked

task within this month on same issue: seen

troubleshoot done in previous task:

Channel changed to 11 from 1

reboot done

he want to call back so dear team please follow back

9845723866//93738 //National Infotech College Pvt. Ltd.

DCH 9851244709
as per client, his internet was working slow in Facebook Youtube viber
number of user (4-5)
within WiFi range

Usage was seen as:

closed task checked

task within this month on same issue:

troubleshoot done in previous task:

DNS
primary DNS 110.44.112.200
secondary DNS 110.44.113.200

Channel changed to 11 from auto

reboot done

he said he will check his internet connection

and will call us back if any issue persist
..............................................................

anydesk
asked for anydesk
anydesk done
ping test done (fine)
ping test done with DNS server (fine)

Channel is changed to 1
guided him to changed the internet setting via Router page (Tp-link)
DNS is set as following
primary :110.44.112.245
secondary :110.44.113.245
reboot done

...............................................................................

Account enable

call received from 014354918, Raju ji..

as per client, he wants to enable his account for a day

it was enabled

he will call us back if any issue persist

..............................................................................

DCH @ 9815288401
as per client his internet is disconnection issue faced
router age more then two year
adopter age is more then 1 year
suggested client to change the adopter which are easily available in market
he give power from multiblock
now guided to change the power source form direct wall circuit

troubleshoot part

DNS
primary DNS 110.44.112.200
secondary DNS 110.44.113.200

Channel changed to 11 from auto

WiFi rate seen 1M, set to auto
reboot done

he said he will check his internet connection

and will call us back if any issue persist
.........
wifi passwrrd #RadheradhE@7722
login password

plogin.vianet.com.np
259881 // iptv issue name display

wifi problem
DCH @ 9866002765

as per client he want to change his password

password change by tops

.....................................

DCH @ 9845090304
as per client he want to 1 day Account enable request
enable done
he said he will check his internet connection
and will call us back if any issue persist

...................................

DCH @ 9819052389
as per client he want to change his password
guides client to change password by home page
he will call back if any issue seen

...........................................

DCH @ 9814680644
as per client he want to 2 day Account enable request
guided client to do by apps
he will call back if any issue

DCH @ 9849841767
as per client he want to account expired or package change or renewal
he want to package detail
so please do needful help

DCH @ 9851326060
as per client, his internet was working slow in Slow Download with range
Usages is fine form here.
no of user 4
Link status is fine.

Troubleshoot:

Channel changed to 0 from 11

reboot the device
suggested to buy cdata router