Scribd Logo
Upload

Welcome to Scribd!

  • Slow Internet Not Working Iptv Not Working

    Uploaded by

    prabinmahaseth.cse19
    12 views1 page
    The document contains notes from multiple support calls with a client experiencing internet and IPTV issues. The technician provided troubleshooting steps like rebooting the device, changing authentication and network settings, checking for issues with the ONU or fiber connection. In the end, the client's internet and primary IPTV were working after troubleshooting, but their secondary IPTV still had an issue until further settings were checked. Contact details for the client are also included.

    Original Description:

    Original Title

    slow internet not working iptv not working (1)

    Copyright

    © © All Rights Reserved

    Available Formats

    TXT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document contains notes from multiple support calls with a client experiencing internet and IPTV issues. The technician provided troubleshooting steps like rebooting the device, changing authentication and network settings, checking for issues with the ONU or fiber connection. In the end, the client's internet and primary IPTV were working after troubleshooting, but their secondary IPTV still had an issue until further settings were checked. Contact details for the client are also included.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    12 views1 page

    Slow Internet Not Working Iptv Not Working

    Uploaded by

    prabinmahaseth.cse19
    The document contains notes from multiple support calls with a client experiencing internet and IPTV issues. The technician provided troubleshooting steps like rebooting the device, changing authentication and network settings, checking for issues with the ONU or fiber connection. In the end, the client's internet and primary IPTV were working after troubleshooting, but their secondary IPTV still had an issue until further settings were checked. Contact details for the client are also included.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    as per client ,he is facing slow internet .

    suggested him to use device within range.


    suggested him to reboot his device once a day.
    users:3.
    optical power seen fine.
    no bandwidth saturation.
    ONU status fine.
    no disconnection from session.
    no secondary router is connected.
    session refreshed .
    channel changed .
    auth mode changed from wpa to wpa2.
    basic troubleshoot done.
    as per client now ,his internet is working fine.
    client call back if any issue persist.
    Thank you!

    as per client, his internet is not working .


    ONU seen offline.
    red light blink on pon.
    requested to client turn on/off the router and he did.
    requested to cleint unplug and plug fiber cable conncetion.
    and he did.
    but still ONU seen offline.
    so dear team need to help.

    as per client his secondary iptv is not working.

    ip:10......seen.
    his primary iptv is connected in port 4.
    he is connected seceondary iptv cable in port3.
    requested to client check in setting,
    wifi closed.
    ethernet connected.
    check proper date and time .

    as per client ,his iptv is working fine.

    9860571391
    iP:100.254....
    build:9.0.3

    client seems to be frustrated .


    asked him any desk.

    pin--9847893244

    You might also like