as per client overall browsing slow issue on primary/secondary router on day and

night time since

client is using WLAN uses 5g and 2.4 both
issue on both networks
no. of router : secondary router is
devices : with in range
no electronic device near router as per client
age of router is
fup fine
no optical power loss
no bandwidth saturation

told about wifi interference, vianet app and channel change

no recent issue seen
session refreshed
channel changed
open vianet dns set
reboot done

told to check connection

client is not satisfied and says still sow issue seen
needs follow up...
working fine and will call if any issue comes
will check and call if any issue comes

call disconnected from client end while having conversation

callback scheduled

**************** Unfortunately Live tv has stopped ****************************

unfortunately live tv has stopped seen
live tv uninstalled and update done
working fine
will call if any issue comes

************ OFFLINE *******************

Basic trouble shoot has been done and as per client
All charges has been notified to client
Notified to client that it takes one business day to restore the issue

************ iptv ot working ******************

iptv not working
onlive tv buffering seen
connection to the server failed seen as per client
etherent : connected
wifi : closed
DHCP reselected
ip : 192.168.11.2
checked still same
my ip is
informed to respective team

*********** ONU status not found!!! *********************

ONU Status Record Not Found!!! seen
migration 1st day seen
says internet not working
no session
radius log seen fine
illegal not seen
vlan seen fine
acas not available
pppoe set up done by guiding client

*********** paid but not verified *************

paid from mobile banking
bill still seen in account
will send proof in in messenger
verify accordingly

************ yellow session *****************

internet not working
yellow session seen
session refreshed and new session seen
working fine now
will call if any issue comes

**************** Mac issue ***************

internet is not working
no session seen
crypt password seen incorrect
mac enforce issue seen
mac reset done
passsword set done
reboot done
session seen working fine will call if any issue comes

******************* Migration Issue ****************

migration issue
pppoe set done
session seen
working fine
will call if any issue comes

******************* maximum no of profile ****************

issue in iptv
maximum no of profile seen
informed to via tv team
working fine
will call if any issue comes

****************** BILL PAID NOT WORKING *****

bill payed still not working
payment received seen
yellow session seen and refreshed
new session seen
working fine
will call if any issue comes

**************** IPTV pay for package seen *************

pay seen on iptv as per client
payment already done
disabled seen and enable done
working fine
will call if any issue comes

******************** DISCONNECTION FROM OUR END **********************

frequent disconcetion seen from our end
power supply from multiplug and changed to direct
router does not go off
connection seen but does not work as per client

*********************** RELOCATION *******************

says want to relocate to new location and relocation task updated and filled
wants it done by tomorrow as he has shifted to the new place already
router is not at previous location and will take with him to new location
do needfull team

******************** FINE SESSION **************

Link seen Fine
Session seen with fine usage
No FUP
No Optical Power Loss
Daily usage seen fine
session refreshed

still same seen

session refreshed reboot done
still same
need to follow
no disconnection seen from our end
session, usage and history fine
will call if any issue comes

Dear customer,
Your service is down due to network-level fiber breakage. Estimated restoration by
2023-11-03 19:45:00. Changes will be updated by SMS.
Thank you-Vianet

http://iops.vianet.com.np/old_login.html

http://110.44.112.37:3000/

******301 is latest version in tops

2.0.7 iptv latest

https://docs.google.com/spreadsheets/d/
1yE9gYi5qV0DoRCIGSaxye0AYoULwo2byyFY1HC3AKxM/edit#gid=1888300365

We are trying to reach you regarding your internet issue but couldn't.
Please contact us back at your convenience.
We are trying to reach you regarding your IPTV issue but couldn't.
Please contact us back at your convenience.
Upon review your connection is seen to be working now.
Please reach out to us if you are still experiencing problem

internet is not working

issue since
connected to wifi and is near router
session refreshed
working fine
will call if any issue comes

rohit33
Leaveme@10ne
\\110.44.112.21