Navigation

Check-in and mezzanine level 1

Departures 2

Arrivals & mezzanine level 3

Onward travel – Arrivals 4

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Terminal 4 Shopping

Check-in and mezzanine level Terminal 4 plan

WHSmith 11

L1 Check-in Services
L1 Departures
American Express 8 Travelex 10
Excess baggage 6 VAT refunds (Mezzanine level) 4
Internet (Mezzanine level) 2 Yotel (24 hour hotel rooms, 3
Mezzanine level)

Check-in
zone B Check-in G Arrivals Food and drink
zone C

Check-in Caffé Nero 12 Café Rouge 7

zone A
J D Wetherspoon – Bar
6 (Mezzanine level)
Check-in 1
Special 11 zone
10D
assistance area
6 Accessible toilet Postbox Tickets
10
11
12 Babycare Prayer room Toilet men

Help 8
Check-in Cash machines Restaurant / Café / Pub Toilet women
point zone E
8 7
Check-in Security Public areas
Entrance 12
7 Lift Telephone Passenger areas

Check-in
zone F Boingo Wi-Fi is present throughout the terminal
Entrance Help Check-in
point Check-in zone G
SkyTeam zone H 4
Premium
Check-in
Down to mezzanine
level via escalators & lifts

Link bridge to
Hilton Hotel

Up to first floor via 4

escalators & lifts

Navigation 2

1
Down to arrivals level
Check-in and mezzanine level 1 via escalators & lifts

Departures 2

Arrivals & mezzanine level 3

Onward travel – Arrivals 4

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Terminal 4 Shopping

Departures (first floor) Terminal 4 plan

Bally
Beauty Studio
11
10
Harrods
- Signature Store and Food Hall 29

17 HMV 37
Best of the Best
L1 Check-in Jo Malone 42
Boots
(sandwiches and snacks) 12 Links of London 4
L1 Departures 7 38
Burberry LK Bennett
Cath Kidston 9 Mulberry 13
Caviar House and Prunier Shop 43 Rituals 41
Gates 1-6
AMT Coffee, Internet, Dixons 35 Rolling Luggage/Tumi 21
Multi faith prayer area Escada 1 Simply Chocolates 19
& Gate lounges
Glorious Britain 23 Sunglass Hut 31
G Arrivals
Gucci 3 Swarvoski 40
Hackett 46 Thomas Pink 14
1
Harrods Tie Rack 44
3
Gate lounges 2 - Jimmy Choo, Etro, Watches of Switzerland 15
Paul Smith, Roberto Cavalli,
4 2 34
5 Loewe, Valentino 25 WHSmith
Harrods WHSmith Books 36
10
6 12 - Mont Blanc, Cartier, Zegna, World Duty Free 5 22 39
7 28
13 Ferragamo, Dunhill
17 14 World of Whiskies 18
15

8 Services
22 24
9
44 Gates 7-9
38 11 25
American Express bureau Security desk 20
16 de change 30 16
Transfer area 6
22 Internet 44
Travelex bureau de change 27
28 VAT returns 26

27
26 20
29 Food and drink
31
18
46
30 35 Costa Coffee 24 Starbucks 45
Fast track
34 Caviar House and The Bridge Bar and
32 44 Prunier Seafood Bar 32 Eating House 33
37 Dining Street 8
33
36 19
21
23
44 40
Entrance to 41 Accessible toilet Security
Navigation Victor Pier Gates 21 42
Gates 22-25 43 Airline lounge Shower
44
39 Babycare Toilet men
Check-in and mezzanine level 1
Gates 10-20, 45 Bureau de change Toilet women
Departures 2 Garfunkel’s
& Holideck Lift Public areas
Arrivals & mezzanine level 3 lounge
Postbox Passenger areas
Onward travel – Arrivals 4
Restaurant / Café / Pub

Boingo Wi-Fi is present throughout the terminal

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Terminal 4 Shopping

Arrivals & mezzanine level (Ground Floor) Terminal 4 plan

WHSmith 22 World Duty Free (Arrivals only) 26

L1 Check-in Services
L1 Departures American Express bureau Excess baggage/left luggage 7
de change 13
Heathrow Express ticket machine 24
Avis car hire 16
Heathrow Express tickets 23
Up to the first BA baggage enquiries 5
floor via
Hertz car hire 19
Mezzanine Level BAA information desk 11
Hotelink 25
escalators & lifts
Baggage enquiries 6
Internet 28 29
4
Down to arrivals G Arrivals British Hotel Reservation
level via Internet (Mezzanine level) 2
Centre (BHRC) 10
escalators & lifts Meeting point 12
3 Budget car hire 15
Sixt 17
Chauffeur services
2
- Continental, Delta, Etihad, Taxi information 8
5 Kuwait 9 Travelex bureau de change 21
1 Enterprise car hire 20 VAT refunds (Mezzanine level) 4
Europcar car hire 18
Yotel (24 hour hotel rooms,
Reclaim 1
Mezzanine level) 3

Reclaim 2
Food and drink
7

6
Reclaim 3 Costa Coffee 27 J D Wetherspoon – 1
8 15 Bar (Mezzanine level)
28 17
9 19 18 16
10 20 Baggage Reclaim 4
reclaim hall Accessible toilet Lift Telephone
11 12

Reclaim 5 Babycare Meeting point Ticket sales

13 26
Baggage enquiries Postbox Toilet men
5
26
27 Reclaim 6 Baggage reclaim Restaurant / Café / Pub Toilet women

Bureau de change Seating Underground

21
29 Reclaim 7 Cash machines Shower Public areas
10
22
24 Information Taxi Passenger areas
25
23

Boingo Wi-Fi is present throughout the terminal

Navigation

Check-in and mezzanine level 1

To Heathrow Connect Trains for
Departures 2 Heathrow Central (Terminals 1 and 3).
For Terminal 5 change at Heathrow Central
Arrivals & mezzanine level 3

Onward travel – Arrivals 4

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Terminal 4 Bus and coach stop allocation

Onward travel – Arrivals (Ground Floor) Terminal 4 plan

Business parking
dot2dot
3
11
Car Rental (off airport):
Dollar Thrifty, Sixt 26
Express Coach – Car Rental (on airport):
L1 Check-in National Express 13 14
Avis Budget, Enterprise,
Group travel – pick up 16 17 Europcar/National/Alamo,
L1 Departures 15 Hertz 1 2
Group travel – set down
Help Bus 3 Off airport Parking companies:
Hotel Hoppa 12 Economy, Purple Parking,
Quality Airport Parking,
Local bus 482, 490, Reeds, UB8/Happydays 27
555, 557 6 7
Taxi Rank (between 3 & 6)
Long stay parking 3
G Arrivals Transport for London
(TfL) – drop/stand 6 7

Accessible toilet Meeting point Toilet men

Exit from
Underground baggage hall Babycare Postbox Toilet women
reclaim
Bus station Restaurant / Café / Pub Train station
1
Bureau de change Seating Underground
2
Cash machines Shower Public areas
3

11 Information Taxi Passenger areas

Valet parking
Lift Telephone
12
Costa Coffee

Taxi rank
Boingo Wi-Fi is present throughout the terminal
13
WHSmith BHRC
14

15
6
16 Route to Central bus station,
7 Heathrow Connect (train)
17 and Terminals 1 & 3.
26 Heathrow Express for T5 –
27 change at Heathrow
Central Terminals 1 & 3.
Navigation
Salisbury
Road
Check-in and mezzanine level 1

Departures 2

Arrivals & mezzanine level 3

Onward travel – Arrivals 4

www.heathrowairport.com Version 4.0 Heathrow T4 11/10 ©2010 BAA Airports Limited. Published: November 2010.