CURRICULUM-VITAE

AJIT KUMAR
Address:
C/o Sri. Abhay Kumar Singh
Shaistapur Kothi,
BhanwarPokhar, Patna – 4
(Bihar)

Mob.: 09798434190
E-mail:
raj_land2008@yahoomail.
com

OBJECTIVE:

Seeking a challenging environment that encourages continuous learning and

creativity.
Which provides exposure to new ideas and stimulates personal and professional
growth and never say die.

PROFESSIONAL QUALIFICATION:

B.B.M from Arcade Business College (M.U)

PROFESSIONAL:

4 Worked for Fourteen Months RELIANCE BPO (SMART GSM SERVICE)

Job Profile: SR. CUSTOMER SERVICE REPRESENTATIVE

5 Call Center Management-Shift supervision, Product training and handline

to call center executive, chandling of escalation call an queries both for
Tata care and distributor end.
6 Generation, compilation and analysis of Tata care reports (Hourly, daily
and individual basis), ensuring achievement of targeted 100% service
level.
 7 Compilation Management – Handling end-to-end responsibility of
complaints including identification, registration, escalation, resolution and
feedback ensuring customer satisfaction.

ACADEMIC QUALIFICATION:

8 Pursuing M.B.A. Symbiosis (Pune)

9 B.B.M. ARCADE Business College (Patna) 2009.
10 10+2 form S.G. Inter College (Saran) 2006.
11 10th B.N. Collegiate School (Patna) 2004.

TECHNICAL QUALIFICATION:

Operating System Applications

Windows 2000/XP Internet
M.S. Office 97/2000/XP/2003/2007 Multimedia

COMPETENCIES:

12 Fast Learner, adapt well to changes and pressures in work place.

13 Work effectively with diverse groups of people.
14 Ambitious, hardworking and committed to excellence.
15 Honest, Sincere and a Hard working with high level of integrity.
PERSONAL DETAILS:

Date of Birth : 27th Feb. 1990

Father’s Name : Sri. Abhay Kumar Singh
Sex : Male
Nationality : Indian
Marital Status : Single
Languages Known : English, Hindi & Phonetic.
Interests & Hobbies : Learning, Surfing
: Net & Traveling
REFERENCE:

Mr. Nikhil Kumar Sinha,

 8th Floor, Reliance Telecom Limited,
Kashi Palace, Frazer Road, Patna.

DECLARATION:

I confirm that the information provided by me is true to the best of my

knowledge and belief.

Place:
Date:
Signature