Professional Documents
Culture Documents
GarageBand iWeb
Create music by adding Create beautiful websites
musicians to a virtual stage. with photos, movies, blogs,
Enhance your song to sound podcasts, and dynamic
like a pro. web widgets.
www.apple.com/ilife/garageband www.apple.com/ilife/iweb
GarageBand Help record iWeb Help website
Contents
Contents 5
Chapter 4: Problem, Meet Solution
68 Problems with Your Mac Pro
70 Problems with Software
71 Keeping Your Software Up to Date
72 Problems with AirPort Wireless Communication
72 Problems with Your Display
75 Problems with Your Internet Connection
78 Using Apple Hardware Test
79 Reinstalling the Software That Came with Your Computer
80 Maximizing Ethernet Performance
81 Learning More, Service, and Support
83 Locating Your Serial Number
6 Contents
Looking for Something?
110 Index
Contents 7
1
1 Ready, Set Up, Go
www.apple.com/macpro
Mac Help Migration Assistant
Your Mac Pro features the latest computer technology, including advanced 64-bit
multicore processor technology, high-speed FB-DIMM memory, PCI Express graphics
and expansion slots, and internal storage, all in an anodized aluminum chassis with
easy access to internal components.
Important: Read all the installation instructions (and the safety information starting on
page 95) carefully before you first use your Mac Pro.
Before you begin, remove any protective film from the outside of your Mac Pro and
from the inside of the side panel. For information about opening the side panel, see
“Opening the Mac Pro” on page 39.
Make sure you look over the information in Chapter 2, “Life with Your Mac Pro,” to find
out about the new features of this Mac Pro.
Many answers to questions can be found on your Mac Pro in Mac Help. For information
about Mac Help, see “Getting Answers” on page 34.
Apple may release new versions and updates to its system software, so the images
shown in this book may be slightly different from what you see onscreen.
The only way to shut off power completely to your Mac Pro and display is to
disconnect their power plugs from the power source. Make sure the power cords for
your Mac Pro and display are within easy reach so that you can unplug them.
USB port
Display cable
You can connect two displays with Digital Visual Interface (DVI) connectors to the
display ports on the back of your Mac Pro.
DVI display
port
DVI to VGA
Display
DVI display ports Adapter
VGA connector
on display cable
You can also connect displays that have an Apple Display Connector (ADC) or a video
graphics array (VGA) connector using one of the following adapters:
 To connect a VGA display, use the Apple DVI to VGA Display Adapter included with
your Mac Pro to connect the display to the DVI port.
 To connect an ADC display, use an Apple DVI to ADC Display Adapter, not included,
to connect the display to the DVI port.
Keyboard Mouse
NOTICE: Do not turn off your Mac Pro by turning off the switch on a power strip or
by pulling out your Mac Pro’s power plug (unless you can’t turn off your Mac Pro any
other way). Your files or system software could be damaged if your Mac Pro is not
shut down properly.
NOTICE: Shut down your Mac Pro before moving it. Moving your computer while the
hard disk is spinning can damage the hard disk, causing loss of data or the inability to
start up from the hard disk.
www.apple.com/macpro
Mac Help ports
Read on for an overview of the features and ports of your Mac Pro.
The Apple website at www.apple.com links you to the latest Apple news, free
downloads, and online catalogs of software and hardware for your Mac Pro.
You can also find the manuals for many Apple products, and technical support for all of
Apple’s products, on the Apple Support website at www.apple.com/support.
® Power button
Press this button to turn on your Mac Pro, put it to sleep, or wake it from sleep. To restart,
press and hold this button for 5 or 6 seconds until your Mac Pro turns off, and, then press
it again to turn it on.
f Headphone jack
Connect headphones to your Mac Pro through the headphone minijack.
Status light
A white light indicates your Mac Pro is on; a pulsing light indicates it’s in sleep.
USB port
(both sides)
¥ Locking latch
G Gigabit Ethernet
ports (2)
¥ Locking latch
Lift the latch to open the side panel and access the internal components in your
Mac Pro. If you are working inside your Mac Pro and the latch is down, the optical and
hard drives are locked in place. You can attach a security lock to the latch to prevent
access and secure the internal components. You can also attach a security cable to the
latch or through the handles and feet to protect your Mac Pro.
Optical digital
audio out port
Optical digital
audio in port
Battery
Slot 1: Double-wide
PCI Express graphics
(graphics card installed)
More Information
For more information about using your Mac Pro, see the following:
www.apple.com/store
Mac Help RAM
Use the information in this chapter to customize and expand your Mac Pro to fit your
needs. You can find information about important procedures in the following sections:
 “Opening the Mac Pro” on page 39
 “Installing Memory” on page 43
 “Installing Internal Storage Devices” on page 51
 “Adding PCI Express Cards” on page 60
 “Replacing the Internal Backup Battery” on page 64
NOTICE: Always shut down your Mac Pro before opening it to avoid damaging its
internal components or the components you want to install. Do not open your
Mac Pro or attempt to install items inside it while it is on.
2 Wait 5 to 10 minutes to allow the internal components of your Mac Pro to cool.
WARNING: Let your Mac Pro cool down before you touch the internal components,
· which may be very hot.
Important: Always discharge static before you touch parts or install components inside
your Mac Pro. To avoid generating static, do not walk around the room until you finish
installing the cards, memory, or internal storage device and replace the side panel.
5 Hold the side panel and lift the latch on the back.
Note: When purchasing DIMMs for use in Mac computers, make sure that the memory
vendor conforms to the Joint Electron Device Engineering Council (JEDEC)
specification. Check with your memory vendor to ensure that the DIMMs support the
correct timing modes and that the Serial Presence Detect (SPD) feature has been
programmed properly, as described in the JEDEC specification. To check the
compatibility of your DIMMs, see the Macintosh Products Guide on Apple’s website at
www.apple.com/guide. You can purchase Apple-branded memory online from the
Apple Store at www.apple.com/store.
To install memory:
1 Shut down your Mac Pro, open it, and remove the side panel, following the instructions
on page 39.
WARNING: Let your Mac Pro cool down for 5 to 10 minutes before you touch the
· internal components. The components on the memory cards may be very hot.
Important: Always install DIMMs as matched pairs and in the order shown here.
7 If you add a third pair of additional DIMMs, install them on the bottom memory card in
DIMM slots 3 and 4.
Memory slots
12 You can attach a lock or cable through the metal loop to secure your Mac Pro. Flip the
lock tab down before you close the latch.
You can add up to three additional Serial ATA (SATA) hard disk drives to the empty hard
drive bays or up to four Serial Attached SCSI (SAS) drives. The drives must meet these
specifications:
 Type: SAS or SATA 3 Gb/s
 Width: 3.9 inches (102 mm)
 Depth: 5.7 inches (147 mm)
 Height: 1.0 inch
Important: To install SAS drives in your Mac Pro, you must also install the optional
Mac Pro RAID Card.
For more information about requirements or devices supported, visit an Apple
Authorized Reseller, the Apple Store at www.apple.com/store, or the Mac Pro Support
site at www.apple.com/support/macpro.
Hard drive
carrier
Connectors
Hard drive
connectors
7 Replace the side panel and push the latch down to secure it.
Important: When you install or replace the optical drives, use the original Apple cables
that came with your Mac Pro.
Power cable
middle connector
Ribbon cable
end connector
10 Replace the side panel and push the latch down to secure it.
You can install additional PCI Express graphics and expansion cards. Before installing a
card, refer to the table below and check its specifications to make sure it can operate in
your Mac Pro.
Important: Combined maximum power consumption for all four PCI Express slots must
not exceed 300 watts (W).
2 Lay your Mac Pro down on a soft, clean cloth to avoid scratching it or the work surface.
3 Unscrew the captive screws in the PCI bracket and remove the bracket.
PCI bracket
Tab
5 Remove your new card from its static-proof bag and hold it by its corners. Don’t touch
the gold connector or the components on the card.
PCI bracket
Brace
Card guides
NOTICE: If you remove a card and don’t install a replacement, place a port access
cover over the empty slot to keep foreign objects out of the enclosure. An uncovered
slot affects the airflow that cools the internal components and may cause damage.
10 Replace the side panel and push the latch down to secure it.
Important: Dispose of the old battery according to your local environmental laws.
To replace the battery:
1 Open your Mac Pro and remove the side panel, following the instructions on page 39.
2 Remove any PCI Express cards that block access to the battery. See “Adding PCI Express
Cards” on page 60 for instructions.
WARNING: Installing the battery incorrectly may cause an explosion. Use only the
· same type of battery or an equivalent recommended by the manufacturer of the
original.
4 Insert the new battery in the holder with the positive (+) side facing up.
Tab
5 Replace the PCI Express cards that you removed (see page 60).
6 Replace the side panel and push the latch down to secure it.
www.apple.com/support
Mac Help help
Occasionally you may have a problem while working with your Mac Pro. This chapter
gives you some solutions to try.
If that doesn’t work, choose Apple () > Restart and hold down either the mouse
button or the Media Eject (C) key on your Apple Keyboard.
If that doesn’t work:
1 Shut down the computer and remove the side panel, see the instructions on page 39.
2 Pull optical drive carrier out of the optical drive bay, see page 55.
When you are connected to the Internet, Software Update checks Apple’s Internet
servers to see if any updates are available for your computer. You can set your Mac to
check the Apple servers periodically and download and install updated software.
To check for updated software:
1 Choose Apple () > Software Update.
2 Follow the onscreen instructions.
 For more information, search for “Software Update” in Mac Help.
 For the latest information about Mac OS X, go to the Mac OS X website at
www.apple.com/macosx.
If Network Diagnostics can’t resolve the problem, there may be a problem with the
Internet service provider (ISP) you are trying to connect to, with an external device you
are using to connect to your ISP, or with the server you are trying to access. You can
also try the steps in the following section.
If you have two or more computers sharing an Internet connection, be sure that your
network is set up properly. You need to know if your ISP provides only one IP address
or if it provides multiple IP addresses, one for each computer.
If only one IP address is used, then you must have a router capable of sharing the
connection, also known as network address translation (NAT) or “IP masquerading.”
For setup information, check the documentation provided with your router or ask the
person who set up your network. You can use an AirPort Base Station to share one IP
address among multiple computers.
For information about using an AirPort Base Station, search for “AirPort” Mac Help or
visit the AirPort support website at www.apple.com/support/airport.
If you cannot resolve the issue using these steps, contact your ISP or network
administrator.
For more information, see the Apple Hardware Test Read Me file on the Mac OS X
Install Disc 1.
NOTICE: Apple recommends that you back up the data on your hard disk before
restoring software. Apple is not responsible for any lost data.
Installing Mac OS X
To install Mac OS X:
1 Back up your important files, if possible.
2 Insert the Mac OS X Install Disc 1 that came with your computer.
3 Double-click “Install Mac OS X and Bundled Software.”
4 Follow the onscreen instructions.
5 Select the destination disk for installation and continue following the onscreen
instructions.
Your computer may restart and ask you to insert the next Mac OS X disc.
NOTICE: Because the “Erase and Install” option erases your destination disk, you
should back up your essential files before installing Mac OS X and other applications.
Installing Applications
To install the applications that came with your computer, follow the steps below.
Your computer must have Mac OS X already installed.
To install the applications:
1 Back up your important files, if possible.
Note: iCal, iChat, iSync, iTunes, and Safari are part of Mac OS X. To install these
applications, follow the “Installing Mac OS X” instructions above.
Important: If you experience connection problems on your network, make sure your
network switch is set to autonegotiate, if possible. If a switch’s port is not
autonegotiating, your computer detects the appropriate speed but defaults to half-
duplex mode. If the switch’s port at the other end of the link is configured for full-
duplex mode, a large number of late events can occur on the link. If it isn’t possible to
set the switch to autonegotiate, then set the switch’s port to half-duplex. For more
information, see the documentation that came with the Ethernet switch.
Note: If you connect your computer directly to a configurable Ethernet switch, have
your network administrator disable the spanning tree protocol on that port. Otherwise
your computer may duplicate the AppleTalk address of another computer on the same
network and both network connections may become unreliable.
If you didn’t order AirPort wireless technology with your Mac Pro, contact an Apple
Authorized Service Provider or an Apple Store to purchase it and have it installed.
Online Resources
For online service and support information, go to www.apple.com/support. Choose
your country from the pop-up menu. You can search the AppleCare Knowledge Base,
check for software updates, or get help from Apple’s discussion boards.
Onscreen Help
You can often find answers to your questions, as well as instructions and
troubleshooting information, in Mac Help. Choose Help > Mac Help.
System Profiler
To get information about your computer, use System Profiler. System Profiler shows you
which hardware and software is installed, the serial number and operating system
version, how much memory is installed, and more. To open System Profiler, choose
Apple () > About This Mac from the menu bar and then click More Info.
Apple Hardware Test
You can use Apple Hardware Test to diagnose hardware problems on your Mac Pro.
For more information, see “Using Apple Hardware Test” on page 78.
If you need further assistance, AppleCare telephone support representatives can help
you with installing and opening applications, and with basic troubleshooting. Call the
support center number nearest you (the first 90 days are complimentary). Have the
date of purchase and your Mac Pro serial number ready when you call.
The serial number is also on the configuration label, which is located on the back of
your Mac Pro near the video ports.
www.apple.com/macpro
Mac Help System Profiler
The technical specifications of your Mac Pro are included in the information that
follows.
Specifications
Use System Profiler to find detailed information about your Mac Pro, including the
amount of installed memory, hard disk size, connected devices, and product serial
number. To open System Profiler, choose Apple () > About This Mac from the menu
bar, and then click More Info.
Graphics Card
PCI Express or PCI Express 2.0 graphics card with two dual-link Digital Visual Interface
(DVI) connectors.
Storage
 Four independent 3 Gb/s Serial ATA (SATA) or Serial Attached SCSI (SAS), cable-free,
direct-attach hard drive bays
 Type: SAS or SATA 3 Gb/s
 Width: 3.9 inches (102 mm)
 Depth: 5.7 inches (147 mm)
 Height: 1.0 inch
 Four internal hard drive carriers
USB Specifications
 Support for Universal Serial Bus (USB) 2.0 and 1.1
 Seven external USB Type A ports
 Two USB 2.0 ports on the front
 Three USB 2.0 ports on the back
 Two USB 2.0 ports on the Apple Keyboard
 Each USB port (front and rear) is on a separate 480 megabit-per-second (Mbit/s)
USB channel
 500 milliamperes (mA) available for a total of 1.5 A on the rear and 1.0 A on the front
FireWire Specifications
 Support for FireWire 400 and FireWire 800
 Four external FireWire ports: one FireWire 400 port (6-pin) and one FireWire 800 port
(9-pin) on both the front and back
 Data transfer speed:
 FireWire 400: 100, 200, and 400 Mbit/s
 FireWire 800: 100, 200, 400, and 800 Mbit/s
Power
 Output voltage: Approximately 12 V
 Output power: Up to a maximum of 28 W for all 4 ports or 12 W for any one port
Power Supply
AC line input
 Voltage ranges: 100–240 V alternating current (AC)
 Current: Maximum of 12 A (low voltage range) or 6 A (high voltage range)
 Frequency: 50–60 Hz
www.apple.com/environment
Mac Help ergonomics
This chapter provides important information about safety procedures, routine
maintenance, and ergonomic considerations for using your Mac Pro and display.
For your safety and that of your equipment, follow these rules for handling and
cleaning your Mac Pro and for working more comfortably. Keep these instructions
handy for reference by you and others.
The only way to disconnect power completely from your Mac Pro is to unplug the
power cord from the main power supply. To disconnect your display completely,
you must also unplug its power cable from the computer or power outlet. Make sure
that at least one end of the device’s power cord is within easy reach so that you can
unplug the computer or display when necessary.
Always take the following precautions.
Disconnect the power plug (by pulling the plug, not the cord), from your computer or
display and disconnect the phone cord if any of the following conditions exists:
 The power cord or plug becomes frayed or otherwise damaged
 You spill something into the case
 Your computer or display is exposed to rain or any other excess moisture
 Your computer or display has been dropped or the case has been otherwise
damaged
For service or questions about your warranty, contact an Apple Authorized Service
Provider or Apple. Service and support information is included with your computer’s
documentation.
General Maintenance
If you need to clean the computer or display by doing more than wiping it down with
a clean cloth, follow these instructions:
1 Turn off your computer and display.
2 Disconnect the computer power cable from the electrical outlet or power strip. If your
display is connected to an outlet, disconnect it as well.
3 Disconnect the display’s cables from the computer.
4 Clean the display screen with soft, lint-free paper or cloth dampened with mild soap
and water.
WARNING: Do not spray liquid directly onto the display screen. Liquid could drip
· inside the display and cause electrical shock.
NOTICE: Don’t use alcohol, aerosol sprays, solvents, or abrasives that might damage
the finish on the case.
The optical disc drive in your computer contains a laser that is safe in normal use but
that may be harmful to your eyes if disassembled. For your safety, have this equipment
serviced only by an Apple Authorized Service Provider.
Turn off your display, turn down the brightness, or use a screen saver program that
dims or varies the image on the screen when the computer is idle for a prolonged time.
Screen positioned to
Forearms level avoid reflected glare
or tilted slightly
Clearance under
Lower back
work surface
supported
www.apple.com/about/ergonomics
www.apple.com/environment
This equipment has been tested and found to comply Important: Changes or modifications to this product
with the limits for a Class B digital device in accordance not authorized by Apple Inc. could void the EMC
with the specifications in Part 15 of FCC rules. These compliance and negate your authority to operate the
specifications are designed to provide reasonable product.
protection against such interference in a residential This product has demonstrated EMC compliance under
installation. However, there is no guarantee that conditions that included the use of compliant peripheral
interference will not occur in a particular installation. devices and shielded cables between system
You can determine whether your computer system is components. It is important that you use compliant
causing interference by turning it off. If the interference peripheral devices and shielded cables (including
stops, it was probably caused by the computer or one of Ethernet network cables) between system components
the peripheral devices. to reduce the possibility of causing interference to
radios, television sets, and other electronic devices.
103
Responsible party (contact for FCC matters only): Europe–EU Declaration of Conformity
Apple Inc. Corporate Compliance See www.apple.com/euro/compliance.
1 Infinite Loop M/S 26-A
Korea Statements
Cupertino, CA 95014-2084
104
Taiwan Statement
105
ENERGY STAR® Compliance
106
Battery Disposal Information European Union—Disposal Information
Dispose of batteries according to your local
environmental laws and guidelines.
California: The coin cell battery in your product
contains perchlorates. Special handling and disposal The symbol above means that according to local laws
may apply. Refer to www.dtsc.ca.gov/hazardous waste/ and regulations your product should be disposed of
perchlorate. separately from household waste. When this product
Nederlands: Gebruikte batterijen kunnen worden reaches its end of life, take it to a collection point
ingeleverd bij de chemokar of in een speciale designated by local authorities. Some collection points
batterijcontainer voor klein chemisch afval (kca) worden accept products for free. The separate collection and
gedeponeerd. recycling of your product at the time of disposal will
help conserve natural resources and ensure that it is
recycled in a manner that protects human health and
the environment.
Deutschland: Das Gerät enthält Batterien. Diese
gehören nicht in den Hausmüll. Sie können verbrauchte
Batterien beim Handel oder bei den Kommunen
unentgeltlich abgeben. Um Kurzschlüsse zu vermeiden,
kleben Sie die Pole der Batterien vorsorglich mit einem
Klebestreifen ab.
Taiwan:
107
Looking for Something?
Index
I L P
iLife 34 latch 29, 50 PCI Express
installing expansion slots 31, 33
M graphics card 33
applications 79
Mac Help 34 installing cards 60
hard disk drives 51
Mac OS X 34 specifications 93
Mac OS X 79
installing 79 peripherals 93
memory 43
keeping up to date 71 ports 93
PCI Express cards 60
Mighty Mouse™ & © 2007 CBS Operations Inc. All rights Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216,
reserved. 4,819,098 and 4,907,093 licensed for limited viewing
uses only.
Simultaneously published in the United States and
Canada.