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    Vidushi Narang
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    The document discusses consumer protection in India. It outlines 6 key consumer rights and explains why consumers need protection due to issues like illiteracy, unorganized consumers, and deceptive business practices. It describes several methods of consumer protection like business self-regulation, consumer associations, and government regulations. Specifically, it notes several important acts passed by the Indian government to protect consumers. Finally, it outlines the remedies provided to aggrieved consumers under the landmark Consumer Protection Act of 1986 and explains the system of redressal it established.

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    The document discusses consumer protection in India. It outlines 6 key consumer rights and explains why consumers need protection due to issues like illiteracy, unorganized consumers, and deceptive business practices. It describes several methods of consumer protection like business self-regulation, consumer associations, and government regulations. Specifically, it notes several important acts passed by the Indian government to protect consumers. Finally, it outlines the remedies provided to aggrieved consumers under the landmark Consumer Protection Act of 1986 and explains the system of redressal it established.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    11 views9 pages

    Consumer Protection

    Uploaded by

    Vidushi Narang
    The document discusses consumer protection in India. It outlines 6 key consumer rights and explains why consumers need protection due to issues like illiteracy, unorganized consumers, and deceptive business practices. It describes several methods of consumer protection like business self-regulation, consumer associations, and government regulations. Specifically, it notes several important acts passed by the Indian government to protect consumers. Finally, it outlines the remedies provided to aggrieved consumers under the landmark Consumer Protection Act of 1986 and explains the system of redressal it established.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 9

    Consumer Protection

    in
    India
    Consumer Protection in India

    "A consumer is the most important visitor on our


    premises. He is not dependent on us, we are on
    him. He is not an interruption to our work; he is
    the purpose of it. We are not doing a favour to a
    consumer by giving him an opportunity. He is
    doing us a favour by giving us opportunity to
    serve him.”
    Mahatma
    Gandhi
    Consumer Protection in India

    “Only rationale for the existence of a


    business enterprise is to serve the
    customer.”
    Peter Drucker
    Consumer Protection in India

    CONSUMER RIGHTS

    1. Right to Safety
    2. Right to Information
    3. Right to Choose
    4. Right to be Heard
    5. Right to Seek Redressal
    6. Right to Education
    Consumer Protection in India

    Why do consumers need protection?


    1. Illiteracy and Ignorance
    2. Unorganized Consumers
    3. Spurious goods
    4. Deceptive advertising
    5. Malpractices of businessmen
    6. Freedom of enterprise
    7. Legitimacy of existence
    Consumer Protection in India

    Methods of protection
    Business Self-Regulation
    Consumer self help
    Consumer associations
    Government regulations
    Consumer Protection in India

    Government Regulations
    The essential commodities act 1955
    The prevention of food adulteration act 1954
    The drugs and cosmetics act 1940
    The standards of weights and measures act 1956
    The household electrical appliances (quality control)
    order 1976
    The consumer protection act 1986
    Consumer Protection in India
    The consumer protection act 1986
    The Act provides following remedies to an aggrieved consumer:
     Removal of defects in goods or deficiency in service.
     Replacement of defective goods with new goods of similar
    description which shall be free from any defect.
     Return of price paid by the consumer.
     Payment of compensation for any loss or injury suffered by the
    consumer.
     Discontinue the restrictive, or unfair trade practice, and not to
    repeat it.
     Withdraw the hazardous goods from being offered for sale and not
    to offer them for sale.
     Provide for adequate cost to the aggrieved party.
    Consumer Protection in India
    The consumer protection act 1986
    System of Redressal

    District Forum

    State Commission

    National Commission

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