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 Telecom Scenario

 BSNL is the largest telecom company of INDIA.

 BSNL occupy 7th position among world’s largest companies.
 BSNL deals in
 Land line
 WLL
 Mobile
 Internet
 Any many other services

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 Bharat Sanchar
Nigam Limited

Different States
are termed as
“Telecom Circles”
Which are divided
into “SSAs” .
One SSA contains
areas termed as
“SDCAs”

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PUNJAB TELECOM CIRCLE

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 PUNJAB TELECOM CIRCLE
 PUNJAB TELECOM CIRCLE COMPRISES OF
PUNJAB STATE, CHANDIGARH AND
PANCHKULA.
 TOTAL 11 SSAs.
 PROVIDING :- LANDLINE + WLL +
MOBILE + BROADBAND CONNECTIONS

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 JALANDHAR SSA
 GEOGRAPHICAL AREA
 There revenue districts
 Jalandhar
 Kapurthala
 Nawanshahr
 07 SDCA
 10 Tehsils
 18 Block HQ
 1860 Villages
 31 Lacs Population

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7 SDCAs of Jalandhar SSA

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SERVICES PROVIDED BY BSNL
JALANDHAR
 BASIC TELEPHONE SERVICES
 MOBILE TELEPHONE SERVICES
 INTERNET/DATA SERVICES
 IN SERVICES
 LEASED LINES SERVICES

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BASIC TELEPHONE SERVICES
 LAND LINE
 WLL
 PUBLIC TELEPHONE
 TRUNK CALL
 PBX AND EPABX
 LONG DISTANCE AND INTERNATION
CALL
 VALUE ADDED SERVICES
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MOBILE TELEPHONE
SERVICES
 POST PAID
 PRE PAID

 PUBLIC TELEPHONE

 LONG DIST. AND INTERNATION

CALL
 VALUE ADDED SERVICES

-SMS,MMS,GPRS,UMS,PRBT ETC
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INTERNET/DATA SERVICES
 SANCHARNET
 NETONE
 BROADBAND SERVICES
 MULTIPLAY SERVICES

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IN SERVICES
 INDIA TELEPHONE CARD
 FLPP
 CALL NOW
 FREE PHONE
 PREMIUM RATE SERVICES
 TELEVOTING
 UNIVERSAL NUMBER
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LEASED LINE SERVICES
 COPPER LEASED LINE
 MLLN
 MPLS/VPN
 INTERNET LEASED LINE

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 PROVISIONING OF SERVICES
 CUSTOMER SERVICE CENTRE
 COMMERCIAL OFFICER
 CO-VAS ( VALUE ADDED SERVICES)
 FRANCHISEE/RETAILER/DSA
 CUSTOMER CARE PORTAL

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 Customer Service Centre

CTO SHT GYA APRA

JAL
CSC
PGW NWS PHL NUM

NKR KPT SLPL JL

CANTT

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CUSTOMER CARE
 FAULT BOOKING AT 198,PG-1093
 LEASED LINE FAULT-12676
 INTERNET HELP DESK-1957
 GENERAL QUERY-1500
 MOBILE CALL CENTRE-
9417024365,9400024365
 FIELD UNITS.
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