Professional Documents
Culture Documents
LTD
SUBMITED BY: BREAKERS
PROJECT GUIDE: Mrs SIRISHA
EMAIL:breakers.bsb@gmail.com
ACKNOWLEDGEMENT
The completion of project report on " DABUR INDIA LIMITED" has given us
immense pleasure and knowledge.
We would like to thank our guide Mrs.Sirisha (Project Co-Ordinator ) for her
valuable suggestions ,guidelines ,advises and encouragement throughout the
project. We are thankful to all our group members for their contribution in
successful completion of project.
PROJECT MEMBERS:
1. S. CHANDRA SEKHAR ( LEADER )
2. S. LAKSHMAN RAJU
3. M. VENKATESH
4. P. KIRAN KUMAR REDDY
5. DEVENDER SINGH RANA
6. SHEETAL
7. SHRUTI SRIVASTAVA
8. POONAM
9. UTSAV ANTONY MONDAL
10. RAJ KUMAR
11. AJAY ADHIKARI
12. SOMANADH CHANDA
CONTENTS
1. INTRODUCTION TO FMCG
2. HISTORY OF DABUR
3. MANAGEMENT & OWNERSHIP STRUCTURE
4. ORGANISATIONAL STRUCTURE
5. MANAGEMENT FUNCTIONAL AREAS
a. FINANCE
b. MARKETING
c. HUMAN RESOURCES
d. INFORMATION TECHNOLOGY
6. MANAGEMENT FUNCTIONS
7. BALANCE SHEET
8. DABUR’S SOCIAL INTIATIVES
9. SWOT ANALYSIS OF DABUR
10.PRODUCTS AND SERVICES
11.BRAND AMBASSADORS
12.COMPETITORS
13.CONCLUSION
14.BIBILOGRAPHY
DABUR
Fast Moving Consumer Goods (FMCG)
These products that are sold quickly at relatively low cost . Examples
include non-durable goods such as soft drinks, toiletries, grocery items etc.
Though the absolute profit made on FMCG products is relatively small, they
generally sell in large quantities, so the cumulative profit on such products can
be large.
Scope
The term FMCG refers to those retail goods that are generally replaced or
fully used up over a short period of days, weeks, or months, and within one year.
This contrasts with durable goods or major appliances such as kitchen
appliances, which are generally replaced over a period of several years.
FMCGs have a short shelf life, either as a result of high consumer demand or
because the product deteriorates rapidly. Some FMCGs – such as meat, fruits
and vegetables, dairy products and baked goods – are highly perishable. Other
goods such as alcohol, toiletries, pre-packaged foods, soft drinks and cleaning
products have high turnover rates.
COMPANY’S PROFILE
Dabur India Limited is India’s fourth largest FMCG company. The first Dabur
plant was set up in 1896 and research laboratories established in 1919. Dabur
became a public limited company in 1986. In 1998, the Burman family, the
original promoters, handed over the day-to-day running of the company to
professionals. With effect from 1 April 2005, Balsara Home Products became a
subsidiary of Dabur. Apart from Balsara, Dabur has five other subsidiaries —
Dabur Foods, Dabur Nepal, Dabur Egypt, Dabur Oncology and Dabur Pharma.
Dabur has been marketing its products in more than 50 countries all over the
world. The company has offices and representatives in Europe, America and
Africa. Manufacturing facilities are spread across three overseas locations.
Dabur India Limited holds its speciality in AYURVEDA. Ayurveda, the ancient
Indian system of medicine based on natural and holistic living, derives from two
Sanskrit words -Ayu or life, and Veda or knowledge. This Science of Life
analyses the human body through a combination of the body, mind and spirit.
Originating nearly 5,000 years ago, Ayurvedic texts were researched by Dabur in
its quest for natural remedies. Today, its application in modern life has been
renewed through the scientific research and validation undertaken at Dabur.
Part of the company’s success came from its highly active sales network. A
significant proportion of Indian population, which would be top one billion
before the drawn of the 21st century, still lived in rural regions and in extreme
poverty. For much of this population, personal care products remained luxury
items. Yet the company recognized the importance of building its brand in this
region and as such the company developed a vast sales network and much of
this network was based on an army of independent, direct sales agents, who
hawked the company’s products in more than 150000 villages.
In 2002 the company prepared to enter a new management era and appointed
Mr. Sunil Duggal as the C.E.O of the company. He joined in 1995 as General
Manager (Sales & Marketing), and since then, with his dynamic spirit and
leadership abilities he has led the company to achieve new heights and becamer
the CEO of the Company, and with his valuable experience steering the company
ahead in its growth plans.
Dabur India Limited has marked its presence with some very significant
achievements and today commands a market leadership status. Their story of
success is based on dedication to nature, corporate and process hygiene,
dynamic leadership and commitment to their partners and stakeholders. The
results of the policies and initiatives speak for themselves.
ORGANISATION STRUCTURE
MANAGEMENT FUNCTIONAL AREAS:
Finance
As a member of their finance team, they will help us to seize
opportunities as well as set aggressive targets and deliver on them.
Improving performance
Within one of their operating companies, the roles offer a single view
of the business – from its processes and operations to the ways they can improve
performance.
Moving on from there, the possibilities are diverse. They could specialise in
areas such as financial control or internal audit, treasury or mergers and
acquisitions.
With a broad overview of their business, you’ll deal with challenges that cross
brands, professions and geographical regions. Developing a deep understanding
of the strategies that drive their growth and profitability, you’ll be at the
forefront of how they evolve to meet their goals.
Finance Business Partners embed best practice and enhance decision support
skills. Accounting and Information applies information management processes
to create value for the business. Expertise Services work across everything from
insurance and risk, to investor relations and pensions.
This structure is designed to make finance an influential force at the heart of the
business by offering world class expertise in areas where they can add real
value.
MARKETING:
CONCEPT OF MARKETING
‘Market in common language is a place where business is
conducted or in other words where goods and services are exchanged. The term
market is used in variety of contexts. It can be a wholesale market & Retail
market. The managerial awareness and desire reflected in the consumer
orientation for an all-out commitment to the market consideration and
marketing operations to the consumer needs has given birth to new operational
notion called the ‘Marketing concept’.
The following are important elements for a marketing exchange to take place:-
MARKETING MIX
Marketing mix refers to the ingredients or the tools or the variables
which the marketeer mixes in order to interact with a market. It is a set of
marketing tools that the firm uses to pursue its marketing objectives in the target
market. Marketing mix includes the following activities -product planning,
pricing, branding, packaging, channels of distribution, displays, physical
handling, advertising etc.
All the activities listed above create what a marketeer offers to the market. It is
through these that market is created and managed. The above list of marketing
mix elements was reclassified by McCarthy into four categories popularly known
as four P’s of marketing -: product, price, place and promotion.
PRODUCT PLACE
Product mix Channel strategy
Packaging Intermediaries
PRICE PROMOTION
Price methods Promotion mix
Publicity
Public relations
4 P’S OF DABUR INDIA LIMITED
PRODUCT:
Products have been divided into 3 Power Brands
Quality :High
Sizes : Availabile in different sizes
Design: Available in Tetra Pack, Bottles , Sachets.
PRICE:
As, Dabur had different sub-categories it came out with variable pricing
to reach and every target segment.
Selective Price Reduction to increase Demand
Introduction of Smaller packs at Rs.5
Came out with Rs.1 sachet of Vatika Shampoo to increase market share
Cutting price to stand out competition
PLACE:
Dabur constantly kept on increasing its geographic spread to increase
its sales revenues.
Entered into the south Indian market
Expanding in the International market
Presence in over 50 countries
Subsidiaries established in Nepal , Nigeria , Bangladesh and Pakistan .
HUMAN RESOURCES
A Company is as good as its people, and they are privileged
to have an excellent pool of human resources working with
them. They are committed to attract, retain and reward high
quality employees with a focus on talent management. During
the year under review, the Company took the following HR
initiatives :
_ Function-wise and unit-wise evaluation of optimal
manpower requirement in light of increased integration
of information technology initiatives such as
implementation of Mfg Pro, Baan and e-procurement,
and the challenges they present for the future.
_ Comprehensive training and development modules have
been developed and delivered by the company for all
levels for sales and marketing employees. Employees
from other functions have been regularly provided
functional training.
_ Entered into arrangement with Financial Institutions to
outsource non-core HR activities of sanctioning and
administering various loans to employees at a
competitive rate.
_ Implementation of Employee Management System
(EMS), a comprehensive HRIS package, which also
makes available to each employee personal data and
other services. This increases the productive time of
the employees.
_ Streamlining of HR policies and processes to reduce
administrative time.
On the industrial relations front, relations with workers
remained cordial, and not a single man day of work was lost
due to industrial action of any kind. Moreover, a long-term
wage settlement agreement was signed with the workers
union of Narendrapur plant, which puts an end to age-old
practices, which had hindered fair employment opportunity.
Strategy
Develops strategy to support business goals.
Business partnering
Provides advice, assistance and leadership across all areas of IT.
To ensure we gain maximum benefit from the products and services available.
Information management
Designs information structures, setting policies for sourcing,
maintenance and analysis.
Vendor partnering
Sources and manages external suppliers and negotiates contracts.
Business analysis
Evaluates functions and processes.
Identifies how to improve them and qualifies the potential business benefits.
Service management
Covers everything from risk management to network infrastructures.
VISION
"Dedicated to the health and well being of every household"
PRINCIPALS
People are our most important asset. We add value through result driven
training, and we encourage & reward excellence.
CHANNELS OF DISTRIBUTION
Channels of distribution refers to the path taken by the goods in their
movement to the customers. For instance, the toothpaste we use is manufactured
in the factory of a company Dabur. But before it reaches us it passes through the
hands of many middlemen who help it come to you in right time, at right place
and in right quantity.
Dabur’s distribution network is recognised as one of its key strengths. Its focus
is not only to enable easy access to our brands, but also to touch consumers with
a three-way convergence - of product availability, brand communication, and
higher levels of brand experience.
C O N S U M E R S
Supply Chain Management
Supply chain management starts before physical distribution:
it involves procuring the right inputs (raw materials, components and capital
equipment), converting them into finished products and dispatching them to the
final destinations. The supply chain perspective can help identify superior
suppliers and distributors and help them improve productivity, which ultimately
brings down the company’s costs.
A broader view sees a company at the center of a value network that includes its
suppliers, its immediate customers and their end customers. The value network
includes valued relations with others such as university researchers, government
approval agencies and so on.
MANUFACTURING PLANT
Dabur Foods has Number of products in its product line but
its main area of interest or the product on which they concentrate the most is
Real Juice & Coolers.
Dabur has its manufacturing plant at Nepal and at Jaipur where juice is
manufactured and tested.
STOCKIEST OR DISTRIBUTORS
Stockiest store the products in their godowns, C&FA supplies the goods to
them as per their order.
Stockiest has some sales men working under him, they are known as
stockiest sales man. Their work is to place the products in the market and
take order from retailers and then supply goods to them.
Sales man either take ready stock with them or they first take orders and
then supply goods later on.
There is a beat which is a schedule route of sales man, means sales man
has to daily cover the route as mention in the beat.
Merchandising, making products visible, pasting posters, putting banners,
and seeing that goods are properly placed in the retail outlets is also the
duty of stockiest sales man.
Companies’ sales officer keeps a check on the stockiest and monthly
report is also prepared which is further analyzed by ASM & ZSM.
RETAILERS
Retailers are backbone of the company as they are the one who can take
the product on new heights or can bring it down to toes.
Stockiest supplies goods to retailers and tries Persuading retailers to give
the brand special displays (using merchandising tools) to get affective
brand presence, and arranging it in more noticeable manner.
Margin of retailers is always higher than stockiest.
Retailers are the ones who have direct contact with the customers.
Dabur Foods has a distribution network that covers 175 towns and 75
thousand retail outlets making its product available to the consumers
across the country at ease.
PROMOTION
Once the product has been manufactured, priced rightly and is
distributed, the next task of the marketer is to inform potential customer about
the product and persuade them to buy the same. The promotion element of
marketing mix is concerned with activities that are undertaken to communicate
with both customers and participants in the channel of distribution such that
sales goals are realized. There are different promotional activities like-:
Advertising, Sales promotion, trade promotion, personal selling etc. but one of
the most convenient and effective one that most of the industries uses is the
Advertising and Sales Promotion.
Advertising
Advertising is a form of communication that typically attempts to
persuade potential customers to purchase or to consume more of a particular
brand of product or service. Many advertisements are designed to generate
increased consumption of those products and services through the creation and
reinforcement of "brand image" and "brand loyalty". For these purposes,
advertisements sometimes embed their persuasive message with factual
information. Every major medium is used to deliver these messages, including
television, radio, cinema, magazines, newspapers, video games, the Internet and
billboards. Advertising is often placed by an advertising agency on behalf of a
company or other organization.
Dabur has created the huge brand image and a vast product following by
associating mega-names like Amitabh Bachchan, Rani Mukhurjee, Vivek
Oberoi, Mandira Bedi etc. Dabur invested Rs. 150 crore just on the advertising
of Real “Fruit Juice” and “Real Active”. So far the company has been
successful in this mission as the people now know the brand and ask for its
products by name.
Sales promotion
“An activity designed to boost the sales of a product or service. It may
include an advertising campaign, increased PR activity, a free-sample campaign,
offering free gifts or trading stamps, arranging demonstrations or exhibitions,
setting up competitions with attractive prizes, temporary price reductions, door-
to-door calling, telemarketing, personal letters on other methods”.
More than any other element of the promotional mix, sales promotion is about
“action”. It is about stimulating customers to buy a product. It is not designed to
be informative – a role which advertising is much better suited to.
Focus on growing their core brands across categories, reaching out to new
geographies, within and outside India, and improve operational efficiencies by
leveraging technology.
Be the preferred company to meet the health and personal grooming needs
of their target consumers with safe, efficacious, natural solutions by
synthesizing our deep knowledge of ayurveda and herbs with modern
science.
Sundesh started with Health Care and today its activities have diversified into
various other projects like education, veterinary services and income generation
activities. These projects were implemented after the need assessment survey of
the rural community. The enthusiastic volunteers support the society in
implementing various projects in the rural areas through their consistent efforts.
Sundesh is executing various integrated rural development projects in the
villages of Ghaziabad and Gautam Budh Nagar Districts (Uttar Pradesh) in
India.
Education
Health Care
Self Help Groups (Micro Credit Society)
Income Generation
Veterinary Services
Dabur Nepal
Since its inception in 1992, Dabur Nepal has been an active member of the
socio-economic development of Nepal. We have not only established some
benchmark facilities in production and scientific research, but also set in place
social programmes that help local communities. Through our initiatives, we
continue to be a trusted friend of Nepal:
Shankha Pusphi
Dabur balm
Sarbyna strong
COCONSUMER CARE DIVISION (CCD)
The Consumer Care Division (CCD) — that deals with pure FMCG products is a
result of the merger between the personal care products division and the
healthcare products division. The division’s portfolio includes health
supplements, digestives and confectionery, oral care, hair care, and baby and
skin care.
Hair care oil Skin care Hair care shampoo Oral care
- Amla hair oil - Gulabari - Anmol silky black - Dabur red gel
shampoo
- Amla lite hair oil - Vatika fairness - Dabur red
face pack - Vatika henna toothpaste
- Vatika hair oil conditioning shampoo
- Dabur lal
- Vatika anti-dandruff dant manjan
- Anmol sarson
amla shampoo
- Dabur binaca
- Anmol natural shine toothbrush
- Amla Hair Oil
shampoo
- Amla Lite Hair Oil
-Anmol Sarson
Amla
GENELIA DESOUJA – VATIKA HAIR OIL, VATIKA SOOTH AND SILKY SHAMPOO ,
ROOT STRENGHTNING SHAMOO, BLACK SHINE SHAMPOO,
COMPETITORS OF DABUR :
The Major Competitors of Dabur are
Hindustan UniLever Limited ( HUL )
Godrej Ind
Colgate
Marico
CONCLUSION
It was really a very great experience to study this FMCG company “Dabur India
Limited”. After going into all its aspects i.e. its marketing strategies, policies,
pricing strategies etc. we can conclude that the company is excellent on all the
fronts. The company’s different projects like Sundesh and its social initiatives in
Nepal etc. indicates that the company is also loyal towards the society, and all
such social responsibilities are very necessary to build a strong customer base
and brand loyalty
BIBLIOGRAPHY
Websites
www.dabur.com
www.wikipedia.org