Theatre interior,

Evidencee
Parking Lot, Signages (Titles Line Computer, Snacks centre, Movie signs, lights, seats, gallery,
Building and timing of Holders Ticket actual snacks, Theatre doors steps, screen
Exterior shows) restrooms
Physical
Customer

Pays and gets

Physical Arrives Decides Exits the
the ticket
Reservation at the movie Orders, pays and building,
theatre and show Stands in gets snacks, uses Gets into Takes seat Exits pays
Watches
, parks queue restroom, wait the right in the theatre parking fee
Checks in with movie
Online/Telep vehicle until theatre theatre theatre gets into
name and
honic opens. the car and
reservation
Reservation leaves
code

Line of Customer interaction

Valet greets,
On-stage

Valet parking; Greets, takes Usher greets

Employee greets & takes hands over
Contact Person

employee greets order and and escorts to

reservation information, the car keys,
& assists, issues payment, delivers the right seat
takes payment & gives the takes parking
parking ticket the order
ticket charge
Line of Visibility

Online/ Physical reservation Customer

Online Reservation Customer
Employee Employee
Back-stage

dims the brightens

Reservation
light & starts the light
made
the projector

Line of internal interaction

Cleaning
Name, seat number,
Support system

Preparation of Projection process of

show timing,number Double check of Payment Entry,
refreshments Handling sitting area
of tickets etc fed into name and (computer and
the system, reservation code support) washrooms
computer support (Computer
Support)