Group: 2

Dr. Blessey Thomas

Dr. Pinal Soni
Ms. Nikita
Dr. Manoj Tejani

GUIDED BY :
Shri Sushman Sharma
 Historical Perspective :

 Under direction of ward nurse

 The concept of Housekeeping was not clear

Modern Perspective :
;
 Psychological Impact of patients
 Improved hygienic practices and better sanitary conditions have a direct
relationship to the post operative complications.
 Under direction of Housekeeping department
 Members of HK department are experts in cleaning and organizing in house
activities
Housekeeping is defined as the provision of a clean, comfortable and
safe environment for the patients and public in a hospital setup
The concept of housekeeping is simplistic
but
When one considers maintaining a ‘house’ of several hundreds of rooms
and numerous public areas, the task becomes gigantic.
 Achieve the maximum efficiency possible in the care and comfort of the
patients and in the smooth running of the hospital.
 Establish a welcoming atmosphere and a courteous, reliable service from
staff of all departments.
 Ensure a high standard of cleanliness and general upkeep in all areas.
 Train, control and supervise the staff of housekeeping department.
 Establish a good working relationship with other department.
 Ensure that safety and security regulations are made known to all staff of
the hospital.
 Daily cleaning
 Periodic cleaning
 Trash and garbage removal including proper hospital waste disposal
 Discharge cleaning
 Exterminating bugs and pests
 Preventing spread of infection
 Safety and security of the hospital
 Creating healing environment
 Gardening
 Interior decoration
 Good Housekeeping

Comfortable,clean,hygienic,pleasing
enviornment of hospital

Prevention of hospital acquired

infection

Reduces cost of medical Reduces average length Increases revenue by Increases output
care of stay Increased turnover And productivity

Patients delight and improved image of the

hospital in eyes of public

May help to improve medical tourism

and hospital utilization
 Location
 Facility & space requirement
 Storage areas (e.g. under staircase)
 Cupboards with locks
 Notice boards
 Management information system
 Registers (attendance, asset,...)
 Forms (Indent, requisitions,…)
 Asset list (equipment, materials..)
 Checklist (Quality, Maintenance..)
 Organization of Housekeeping services

DIRECTOR

Medical superintendent

Add.M.S

HOD of other House keeping service HOD of other

Department 1/C department

Supervisor Supervisor
A B

Attendant Attendant Attendant Attendant Attendant Attendant

1 2 3 1 2 3
 Tapping the right source
 Interview process
 Selection process
 Grooming
 Personal Hygiene
 Honesty
 Courtesy tact & diplomacy

Recruitment
 The organization and brief outline of the hospital
 Information regarding condition of service, pay, etc.
 Information regarding grooming, hygiene, courtesy, safety, security,
etc.
 Rules like dress code, hours of work, leave policies and procedure,
lunch hours, etc.
 Hospital tour
 Observing Equipments and supplies used in the housekeeping
department
 Observing cleaning procedures done
 Methods of supervision
 Housekeeping procedures like sweeping, mopping, dusting work
 Equipments and supplies, when to use and how to use, amount to
use and care of the equipment. (Attach equip.. usage)
 Refresher training
 During lean periods
 Newer techniques/methods
 Practical training under supervision for quality improvement

Training
 Basic knowledge of health care sanitation
 Ability to plan, administer, and develop all phases of a comprehensive
housekeeping program
 Ability to assign, supervises, and evaluates the work of subordinates
 A pleasant personality
 An interest in people and tact in handling them
 Maintenance department (electricity, plumbing, carpentry, civil)
 Stores
 Laundry
 Security
 Nursing
 Other departments

Safety and Security

Effective communication
Absent of responsible person
Work Allocation
Conflicts Management
Time Management

Housekeeping Management
 Out Patient Department and Clinical area
 Operation Theater
 Ward
 Laboratory
 Office area
 Sanitary area
 Outside area
 Primary level hospital
 Secondary level hospital
 Tertiary level hospital
 Scrubbing machines
 Vacuum cleaner
 Fumigation machines
 Ultrasonic fly control device
 Dust bins,garbage bins,mopping machines for mechanized
cleaning.
 SEIRI (Sorting)
 SEITON (Segregating)
 SEISO (Shine/Sweep)
 SEIKETSU (Standardization)
 SHITSUKE (Sustain/Self-discipline)
 Workers under housekeepers
 work distribution for male and female workers
 Recruitment and selection procedure
 Nearby areas
 Different areas & families
 Physical appearance
 Age mix
 Effective supervision
 Handling the difficult worker
 Effective communication
 Performance evaluation
 Nutritious snacks
 Providing free lunch
 Free uniform
 Free medical facilities
 Recreation (tours, movies etc.)
 Sick leave
 Change their shifts if they have any acceptable reason
 Help them if they require money for Emergency
 Help them to educate their children
 Bonus for 100% attendance
 Routines need to be planned so that they do not inconvenience
doctors, nurses, visitors
 Cleaning has to be consistent, suitable in conjecture with nursing
procedures, e.g. bed making before vacuum cleaning
 A greater need for flexibility and the ability to adjust to
interruptions
 It is a centralized function coming under the housekeeping
department taking care of all activities from purchase to linen
management to laundry to condemnation
 Linen Management will vary based on the climate, culture,
systems and procedure of the individual organization
Hospital can go for
 Inside laundry services - with adequate machineries

 Inside laundry services – Manual wash by dhobi

 Outside laundry services – On contract basis

 Collection or receiving soiled and infected linen
 Processing solid linen through laundry equipment. This includes
sorting, sluicing and disinfecting, washing, extracting, drying,
conditioning ironing, pressing and folding
 Inspection and repair of damaged articles, their contamination and
replacement
 Distributing finished linen to the respective user departments
 Maintenance and control of active and back-up inventions and
processed linen
 Maintaining all type of registers
 Manpower requirement
 Duties and responsibilities of linen in - charge housekeepers
 Recruitment and selection of dhobi
 Management information system
 Equipments – selection, care
 Linen – selection, care, stain removal procedure
 Work procedure
 Stain removal procedure
 Management issues
 Innovative and decorative tasks like flower arrangements and pot
decoration etc.
 Gardening
 Arranging dinner, tea for guests
 Arranging rooms for conferences, meetings
 Functional arrangements

Interior Decoration
The housekeeping department is a non-revenue-producing service
department in the hospital. A poorly run department results in money
needlessly spent and creates a negative impression on patients,
visitors and staff, which will adversely affect their perception of the
quality of care provided by the hospital.