PERFOMANCE

APPRAISAL CONCEPT
AND TECHNIQUES OF
RELIANCE (ADAG)
THE HUMAN RESOURCE FUNCTION
 THE CONCEPT
HELPS IN PROGRESSING TOWARDS
STRATEGIC GOALS
CAN BE FORMAL OR INFORMAL
KNOW THE RELATIVE VALUE OF AN
EMPLOYEE
SPREAD TO SMALL AND LARGE
ORGANISATIONS
PURPOSE AND ITS USEFULNESS
ADMINSTRATIVE PURPOSES

DEVELOPMENT PURPOSES

PERFOMANCE FEEDBACK

PROMOTION DETERMINATION

IDENTIFICATION OF POOR PERFORMANCE

NEED OF TRAINING
 REASONS OF FAILURE
Manager not
taking PA
Lack appraisal
Ambigious seriously
skills
Language

Manager not Manager not

honest or prepared
sincere

Insufficient
No on-going Rewards
feedback

Ineffective Manager Lacks

discussion Information
ALTERNATIVE SOURCES OF APPRAISAL

SUPERIOR
SUPERIOR
CUSTOMERS
CUSTOMERS

TEAM
SELF
SELF

PEERS
PEERS
SUBORDINATES
SUBORDINATES
 VARIOUS METHODS OF APPRAISAL
TRAIT METHODS

BEHAVIOURAL METHODS

RESULT BASED METHODS

 TRAIT METHODS
Graphic Rating
Scale

Mixed Standard COMMON

Scale TRAIT
METHODS OF
Forced-Choice APPRAISAL

Essay
 BEHAVIOURAL METHODS
Behavioral
Critical Incidents
Checklist

Behaviorally Behavior
Anchored Rating Observation
Scale (BARS) Scales

COMMON
BEHAVIORAL
APPRAISAL
METHODS
 RESULT BASED METHODS
USED WHEN
IT IS NOT IMPORTANT HOW RESULTS ARE
ACHIEVED
THERE ARE MANY DIFFERENT WAYS TO SUCCEED
PRACTICALITY
CONTAMINATION
DEFICIENCY
TEAMWORK
CONTEMPORARY CONCEPTS
Management by objectives (MBO)

360-degree feedback

Self-managed teams
 Step
Step5a:
5a:
Inappropriate
Inappropriate

Step
Step1:1:
MBO PROCESS goals/metrics
goals/metrics
deleted
deleted
Org.
Org.goals
goals
&&metrics
metrics
Step
Step5b:
5b:
New
Newinputs
inputsare
arethen
then
Step
Step2:2: provided
provided
Dpt.
Dpt.Goals
Goals
&&metrics Step
Step3:3:
metrics Spvr
Spvrlists
lists
goals
goals&&metrics
metrics
Step
Step4:4:
Mutual
Mutual
agreement
agreement
Step
Step3:3:
Sbt.
Sbt.proposes
proposes
goals
goals&&metrics
metrics
Step
Step7:7:
Review
Revieworg.
org.
performance
performance
Step
Step6:6: Step
Step5:5:
Final
Final Interim
Interim
review
review review
review
 SELF MANAGED TERMS
CHARACTERISTICS CHALLENGES
Focusing group result Measuring individual
Larger Span of control result  Unfair & Hard
More part- Quality and
time/contract workers commitment std. 
More cross-functional Diverse
workers Measure cross-
functional performance
 Tough
360 ̊FEEDBACK
 ABOUT RELIANCE ADAG
The Reliance – Anil Dhirubhai Ambani
Group is among India’s top three private
sector business houses on all major
financial parameters.
The interests of the Group range from
communications (Reliance
Communications) and financial services
(Reliance Capital Ltd), to generation,
transmission and distribution of power
(Reliance Energy), infrastructure and
entertainment.
 RELIANCE BPO
PART OF THE ADAG GROUP

STATE-OF-THE-ART SERVICE PROVIDER OFFERING END-

TO-END SOLUTIONS FOCUSING IN THE TELECOM, BFSI,

UTILITY AND ENTERTAINMENT INDUSTRY VERTICALS
10000 STRONG WORKFORCE ACROSS MULTIPLE

LOCATIONS HAVING SKILLS IN PROJECT, PROCESS,

TECHNOLOGY & CUSTOMER RELATIONSHIP
MANAGEMENT