Emotional Intelligence

What is Intelligence?
• Typically focused on
– analytic reasoning
– verbal skills
– spatial ability
– attention
– memory
– judgement
IQ

• A weak predictor for

– achievement
– job performance success
– overall success, wealth, & happiness
• Accounts for a major component of
employment success according to numbers
of studies covering career success; maybe as
much as 20-25%.
More potent predictors of career
success were

• Ability to handle frustrations

• manage own emotions
• manage own social skills
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How do we view emotions?

•Arouse, sustain, direct activity

•Part of the total economy of
living organisms
•Not in opposition to intelligence
•Themselves a higher order of intelligence

Emotional processing
may be an essential part
of rational decision making
See the notes pages for more on
Phineas Gage
 Quick Facts

 Your Emotional I.Q. is completely separate from

your regular I.Q.

 Your Emotional I.Q. is related to how happy you are


 Developing Your E.Q.
 Develop the courage to follow your own
feelings

 Express your feelings – find out who cares –

spend time with them
Basic Emotions--presumed to be hard wired
and physiologically distinctive

• Joy
• Surprise
• Sadness
• Anger
• Disgust
• Fear
 Developing Your E.Q.
 Start labeling feelings; stop labeling people &
situations

 Analyze your own feelings rather than the action or

motives of other people
 Developing Your E.Q.
 Ask others how they feel

 Make time to reflect on your feelings

 Use three word sentences beginning with “I feel”

 Developing Your E.Q.

 Identify your fears and desires

 Identify your unmet emotional needs

 Developing Your E.Q.

 Take responsibility for your emotions & happiness;

Stop believing others cause your feelings; Don't
expect others to "make" you happy
Importance of EI in Organizations

The higher you go, the more EI matters--the

more SOCIAL COMPETENCE matters
• SES ECQ’s
– influence, communication, leadership, change catalyst, conflict
management, building bonds, collaboration and cooperation; team
capabilities

• Army Values
– leadership, duty, respect, selfless service, honor, integrity, personal
courage
Taking the time for mindfulness

Recognizing and naming emotions Nine Strategies

for
Understanding the causes of feelings

Differentiating between emotion and the need to take action

Preventing depression through “learned optimism”

Managing anger through learned behavior or distraction techniques

Listening for the lessons of feelings Promoting

Emotional
Using “gut feelings” in decision making Intelligence
Developing listening skills