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  • Bakers Circle India Pvt. LTD Kashipur

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    Nidasanametla Lakshmi Bayanna Pantulu
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    The document contains graphs and charts showing trends in internal and external complaints, as well as wastage percentages, for Bakers Circle India Pvt. Ltd. over several months. Internal non-product integrated complaints were highest in September 2010 but generally declined. Internal product-integrated complaints were highest in January 2011 but also trended down. External non-product complaints remained low while external product complaints were highest in September 2010 but gradually decreased. Overall, total complaints were highest in September 2010 at around 87% but then steadily fell. Wastage percentages were highest for certain products like FWD and Truffle in earlier months but then reduced.

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    The document contains graphs and charts showing trends in internal and external complaints, as well as wastage percentages, for Bakers Circle India Pvt. Ltd. over several months. Internal non-product integrated complaints were highest in September 2010 but generally declined. Internal product-integrated complaints were highest in January 2011 but also trended down. External non-product complaints remained low while external product complaints were highest in September 2010 but gradually decreased. Overall, total complaints were highest in September 2010 at around 87% but then steadily fell. Wastage percentages were highest for certain products like FWD and Truffle in earlier months but then reduced.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    16 views11 pages

    Bakers Circle India Pvt. LTD Kashipur

    Uploaded by

    Nidasanametla Lakshmi Bayanna Pantulu
    The document contains graphs and charts showing trends in internal and external complaints, as well as wastage percentages, for Bakers Circle India Pvt. Ltd. over several months. Internal non-product integrated complaints were highest in September 2010 but generally declined. Internal product-integrated complaints were highest in January 2011 but also trended down. External non-product complaints remained low while external product complaints were highest in September 2010 but gradually decreased. Overall, total complaints were highest in September 2010 at around 87% but then steadily fell. Wastage percentages were highest for certain products like FWD and Truffle in earlier months but then reduced.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 11

    Bakers Circle India Pvt.

    Ltd
    Kashipur
    Internal Complaints
    18
    Non Product Integrated

    16
    16
    15
    14
    14
    13

    12

    10
    10 NPI
    Moving average (NPI )

    6
    6

    4
    4

    2
    1

    0
    SEP'10 OCT'10 NOV'10 DEC'10 JAN'11 FEB'11 MAR'11 APRL'11
    Internal Complaints
    Product Integrated
    18
    17

    16

    14

    12
    12

    10
    PI
    Moving average (PI )
    8
    8
    7

    4 4
    4
    3

    2
    1

    0
    SEP'10 OCT'10 NOV'10 DEC'10 JAN'11 FEB'11 MAR'11 APRL'11
    External complaints
    Non Product Integrated
    7

    6
    6

    4
    4
    NPI
    Moving average (NPI )

    1 1 1 1
    1

    0 0
    0
    SEP'10 OCT'10 NOV'10 DEC'10 JAN'11 FEB'11 MAR'11 APRL'11
    External complaints
    Product Integrated
    10

    9 9
    9

    8
    8

    6
    PI
    5 5 Moving average (PI )
    5

    3
    3

    2 2
    2

    0
    SEP'10 OCT'10 NOV'10 DEC'10 JAN'11 FEB'11 MAR'11 APRL'11
    Total complaints in %age
    NPI ( Internal Quality Complaints)
    100

    91
    90

    81
    80 79
    76

    70

    60 57
    NPI ( Internal Quality Complaints)
    50 Moving average (NPI ( Internal Quality
    Complaints))

    40 36

    30
    26

    20

    11
    10

    0
    Sep Oct Nov Dec jan feb MAR APR
    Total complaints in %age
    PI ( Internal Quality Complaints)
    100

    90 89

    80
    74

    70
    64
    60
    PI ( Internal Quality Complaints)
    Moving average (PI ( Internal Quality
    50 Complaints))
    43
    40

    30
    24
    21
    20 19

    10 9

    0
    Sep Oct Nov Dec jan feb MAR APR
    Total complaints in %age
    NPI (External Quality Complaints)
    80

    70
    67

    60

    50
    NPI (External Quality Complaints)
    43
    Moving average (NPI (External Quality
    40 Complaints))

    33

    30

    20
    17

    10 10
    10

    0 0
    0
    Sep Oct Nov Dec jan feb MAR APR
    Total complaints in %age
    PI (External Quality Complaints)
    120

    100 100
    100

    90 90
    83
    80

    67
    PI (External Quality Complaints)
    Moving average (PI (External Quality Complaints))
    60 57

    40
    33

    20

    0
    Sep Oct Nov Dec jan feb MAR APR
    Total complaints in %age
    Total Complaints
    100

    90 87
    82
    Over all complaints

    80 79

    70
    64
    63
    60
    52 54
    50 50
    50 48
    46

    40 38
    36

    30

    21
    20 18
    13
    10

    0
    Sep Oct Nov Dec jan feb MAR APR
    Month Wise Wastage Analysis
    12.00

    10.96

    10.4
    10.00

    9.15
    FEB
    8.00

    6.11
    MARCH
    6.00
    4.69

    4.43
    APR till date

    4.00

    2.99
    2.12

    2.03

    1.94
    2.00
    1.2
    0.79

    0.73

    0.45
    0.66
    0.45
    0.15

    0.26

    0.21
    0.15

    0.3
    0.00
    FWD FMD Truffle Choc-A-mor Choco Lava Brownie Mousse Cup

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