BARRIERS IN INTERNET BANKING IN INDIA

Questionnaire
Name:

Address :

1. Age of the respondents (yrs) :

a) Below 20 b) 20 to 30

b) 30 to 40 d) Above 40

2. Occupation :

a) Student b) Business

b) Employed d) Retired

3. Monthly income (in Rs) :

a) 5000 to 10000 b) 10001 to 15000

b) 15001 to 20000 d) 20001 to 25000

4. How long you keep your account holding in your bank ?

Bank name……………

a) 6 months - 1 yr b) 1 year - 2 years

b) 2 years – 5 years d) More than 5 years

5. In which of these services/channels you satisfied?

a) Branch Transactions b) ATM

b) Telebanking d) Internet Banking

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6. In which of these following you feel uncomfortable with I

internet banking transactions?

a) Security issues b) Availability

c) Clarity of transactions d) Confidentiality

e) Better customer service f) Alter statement send by banks

7. In which of the following do you expect improvements in

internet banking? I

a) Better security b) Better confidentiality

b) Better transaction d) Better customer service

e) Alter statement

8. Internet banking is a difficult way to conduct banking

transactions?

o Yes

o No
9. Using Internet banking requires a lot of mental effort?

o Yes

o No

10. Internet banking is a risky mode of banking to use?

o Yes

o No

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11. Internet banking makes it easier for me to do banking?

o Yes

o No

12. Internet banking is a convenient way to manage my finances?

o Yes

o No

13. Internet banking is compatible with my lifestyle?

o Yes

o No

14. Using Internet banking fits into my working style?

o Yes

o No

If you wish to add any other remark, please do so

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Thank you for your valuable time!

Conducted by: BHYRESH S G

4th Sem. MBA student
DSCMIT College, Bangalore.

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BARRIERS IN INTERNET BANKING IN INDIA

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