Questionnaire

Satisfaction from E- Banking Services

A. PERSONAL INFORMATION

NAME _______________________ OCCUPATION_________________________

AGE___________________ GENDER ______________________

Please choose the appropriate option .

B. GENERAL INFORMATION

I. Do you think that e-banking is necessary in present scenario?

a) YES b) NO

II. From which bank are you availing these services?

a) SBI
b) PNB
c) HDFC
d) ICICI

III. Were you aware of the e-banking services provided by your bank, while opening the account?
a) YES b) NO

IV. Are you availing e-banking services?

a) YES b) NO

V. What do you prefer while choosing e-banking services?

a) Good Services
b) Cost
c) Popularity
d) Others

VI. Are you satisfied with your e-banking services?

a) YES b) NO
VII. Give rating to your e-banking services.
a) Excellent
b) Very Good
c) Good
d) Average
e) Below average

VIII. Which one of the following benefits you are availing the most by using e-banking services?
a) Ti me Saving
b) Inexpensive
c) Easy Processing
d) Easy fund transfer

IX. Which type of problem you are facing while using e-banking services?
a) Time-Consuming
b) Slow working speed
c) Not easy for illiterate person
d) Others (SPECIFY) _________________________________________

X. If given any option to switch, which bank do you prefer for using e-banking services?
a) SBI
b) PNB
c) HDFC
d) ICICI