QUESTIONNAIRE

Dear Respondent,

I am currently pursuing M.com degree course in DGM MES MAMPAD COLLEGE as a part of my curriculum, I am
doing a project work under the title “A STUDY ON CONSUMER PERCEPTION TOWARDS INTERNET BANKING
WITH SPECIAL REFERENCE TO EDAVANNA PANCHAYATH” I will be very pleased if you could kindly have spare
few minutes for filling up this questionnaire. Whatever information provided by you, will be kept confidential and used
only for the purpose of my study.

MUNEEB VP

1. Name: …………………………………………………………

2. Gender

Male Female

3. Age

Below 20 Between 20-30

Between 30-40 Above 40

4. Marital Status

Married Single

5. Occupation

Govt Employee Employee Student

Business Other

6. Qualification

Below SSLC SSLC Plus Two

Graduate Post graduate

Other(specify)……………………………………………….

7. Income

Below 10000 10000-20000

20000-30000 Above 30000

8. Which bank you prefer for internet banking?

SBI SBT CANERA BANK

FEDERAL BANK SIB OTHERS(Specify)……………………..

9. Bank type?

Private Public

10. Who among the following inspired you on subscribing the internet banking facility?
 Father Family Friend

Advertisement Job Other

11. Type of your account?

Fixed Savings Current

Other(specify)……………………………………..

12. Time spend for internet banking service in a month

Once in an month 2-5 times morethan 5 times

13. Do you agree your bank give better performance than others

Strongly Agree Agree Neither Agree Nor Disagree

Strongly Disagree Disagree

14. Period of Usage Level of internet banking

Below 1year 1-3Years

3-5Years above 5Years

15. Do you have more than one bank account of internet bankig.
Yes No
If yes,

1 2 3

4 More(specify)……………………………………………

16. Rank your satisfaction level towards internet banking services( rank 1- 10 )

Services Rank

Using of internet

Using of e-mails

ATM/debit cards

Credit card

e-payment

EFT/NEFT/RTGS

SMS

E-Tax

e-fixed deposit
 Enquiries

17. Rate your perception level toward the following factors/schemes/services

Factors/ Schemes/services Strongly agree Neutral Disagree strongly

Agree
disagree

1. High Banks reputation

2. Safety of transaction is
good
3. Easiness of payment

4. Availability of site
quickly
5. High Speed of
transaction
6. Accuracy of transaction
Is good
7. General schemes of
bank in internet
banking are better
8. Special Schemes in
internet banking are
better
9. High Quality of
services
10. Better Technological
advancement

18. Rate your level of satisfaction towards the following services or schemes

Particulars Highly Satisfied Neither Highly Dissatisfied

satisfied satisfied nor dissatisfied
dissatisfied
1. Getting site for open
bank transaction
2. Acknowledgement
about transaction
3. Clarity in available
information in site
4. Security system
adopted by site
5. Clarity of account
details
6. Cost of usage of
internet banking
transaction
7. Operational
performance in site
 8. Overall performance in
site
9. Customer relation
with bank
10. Contact details in
bank site
11. Information

12. Complaint redressed

19. Rank the problem faced by you(rank 1- 10)

Problems Rank
Automatic losing of apps

Availability of internet facilities

Low speed of accessibility

Error in display balance

Card gets blocked

Reduction in balance without

payment
Hacking

Technical error

Difficult to use site

Long waiting for loading

20. Are you satisfied with charges for transaction or its operation?

Yes No

21. What about the availability of information about new schemes and services offered by bank in internet banking

Frequently available Less frequently available

22. Suggestions to improve internet banking Quality of service

i. …………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………
ii. …………………………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………
iii. …………………………………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………………
Place : Signature

Date : / /2017

Thank you