Questionnaire

1. Which banking sector services do you avail ?

 Public
 Private
 Both
2. Which type account do you have in Public banks as well as in private sector banks ?
 Savings
 Current
 Demat
 Fixed deposits
 Salary
3. Which bank do you prefer among the following banks ?
 ICICI Bank
 HDFC Bank
 State Bank Group
 Punjab National Bank
 Punjab And Sind Bank
4. What is your Reason for opting your preferred bank
 Friendly Behaviour of the staff
 Reliability/trust
 Quick and fast services
 Location
5. What facilities are you availing in your preferred bank ?
 ATM/Debit Card
 Demat
 Internet/Mobil/Phone Banking
Insurance
6. At what level are you satisfied with the overall performance of your opted bank ?
 Excellent
 Good
 Very Good
 7. If you given option then would you like to shift from your present bank
Yes
No
8. What problem do you face regarding the services provided by your current bank ?
 Time consuming
 Introduction
 Reference
 Too many formalities
 no facility of statement instantly
 No problem