BT Freelance XD500 User Guide

Freelance XD 500 ~ 4th Edition ~ 2nd March ’03 ~ 5162
YA K RE
FE WIL IC ER R
LY E ERV ID U
E L E B ’S
PA OR FO
RT AT LAY PR TO T
ER UR S OV YO
S
IS W E
BL .
Q S IS R IB U
E
A THI R D WO CR U M
UA FE P K E
E T S O
LL NE UB Y
CA S
This equipment is not designed for making emergency telephone calls when the
power fails. Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
BT Freelance XD 500 User

Guide
Digital Cordless Telephone Answering Machine
XX
Please open this page for an ‘At a glance’

guide to your Freelance XD 500
Please open this page for a further ‘At a glance’

guide to your Freelance XD 500
Freelance XD 500 ~ 4th Edition ~ 2nd March ’03 ~ 5162 Freelance XD 500 ~ 4th Edition ~ 2nd March ’03 ~ 5162
At a glance
BT Freelance XD 500 Handset
Redial/Pause button Red light

To redial one of the 5 last numbers called. To indicate that the phone is ringing or in use.
Also used to enter a pause in a stored number.
Handset display
Phonebook button Display shows you the name and number you have
Use to access the 50 names and numbers stored dialled and status of the handset.
in the phonebook.
Redial Menu Menu button

Volume button P Use to access and select the options in the menu.
Use to adjust the handset earpiece speech volume
and handset and base ringer volume. Secrecy
Also used to access the calls list and scroll through Del Talk button
Vol
the directory, redial and calls list. Use to make, receive and end calls.
Calls AB
DEF
1 3
C
Delete/Secrecy button 2 Keypad
Use to delete digits entered incorrectly and numbers GH JKL
MNO
4 6
I
in the Calls list. Also used to mute a call so the caller

cannot hear you talk to someone close by. 5
PQR TUV WXY
Z
Conference button
7 9
S
Allows you to hold a three-way conversation.

8
Recall button Conf
For use with a switchboard/PBX and
BT Calling Features. 0 Internal button
To make internal calls between handsets
Also used to switch the handset on or off.
Int registered to the base and to transfer an external
R call to an additional handset.
1 2
Freelance XD 500 ~ 4th Edition ~ 2nd March ’03 ~ 5162 Freelance XD 500 ~ 4th Edition ~ 2nd March ’03 ~ 5162
At a glance
BT Freelance XD 500 Base
Skip backward Stop

Lets you skip backwards through your messages To stop message playback.
and memos.
Also allows you to switch the audible message
alert on or off.
Skip forward
Allows you to select your Answer and Record
outgoing message. Lets you skip forward through your messages
and memos.
Also allows you to set the answer delay.
Page button Allows you to select your Answer Only outgoing
Press to page the handset. message.
Answer on/off
Volume
Switches the answering machine on and off. Page
Fr ee l a n c e X D 5 0 0 Vol Adjust the loudspeaker volume.
Also allows you to select your outgoing message.
Ans.
Stop
O
n/O
Skip Skip
ff
Delete Play
Del Play
Deletes recorded messages and memos. Messages
Lets you play and pause your messages.
Charging light
Comes on to indicate charging when the handset Power/In Use light
is on the base. Flashes when the handset is in use.
3 4
Quick guide to the handset display icons
Handset 1 EXT
INT
Displays the Idle screen
number of the
handset at all HANDSET 1
times.
Icon Steady Flashing

EXT
External line in use Incoming call
INT
Internal call Internal call from another handset
New call in Calls list
EXT
INT
3 way conversation in progress
Battery exhausted
Battery weak
Battery half-full
Battery full
Phonebook
Menu in use
Handset linked to base station Out of range or searching for base station
5
Menu Structure
TAM menu TAM menu (Flashes on display when in TAM menu.)

This is a handset See page 45 ‘Using the Freelance XD 500
announcement menu. answering machine via the handset’.
Phonebook Add
Delete
Modify
Setup Base Vol Volume 1.....5

Vol Off
Base Mel Melody 1.....5
Sel Base Base 1.....4
Auto
Del HS PIN? Handset 1.....5
Pin Code PIN? New PIN
Retype
Priority On
Off
Select Base
Handset 1.....5
Dial Mode Tone
Pulse
Recall Recall 1
Recall 2
PABX PBX1 PIN?
PBX2 PIN?
Pause 3 Sec
5 Sec
Default PIN?
Cont......
6
Handset Beep Keytone On or Off

Low Batt On or Off
Outrange On or Off
Ring Vol Volume 1.....5
Vol Off
Ear Vol Ear Vol 1.....5
Int Mel Melody 1.....5
Ext Mel Melody 1.....5
Auto Ans On
Off
Name
Language English
Francais
Deutsch
Nederl
Italiano
Espanol
Portuges
Norsk
Dansk
Svenska
Suomi
Register Base 1.....4 PIN?
Important. If you make a mistake you can return to the previous menu
heading by pressing the DEL button. If you press and hold the DEL button
at any time you will return to the idle screen. After 30 seconds if no
buttons are pressed the handset will automatically return to the idle screen.
7
In this guide
At a glance Answer delay 35

Handset 1-2 Audible message alert 36
Base 3-4 Outgoing messages 36
Display icons 5 Using the Freelance XD 500
Menu structure 6 answering machine via the
Introduction 9 base unit 42
Unpacking your Call screening 44
Freelance XD 500 9 Using the Freelance XD 500
For your records 10 answering machine via the
Safety information 11
handset 45
Setting up 13 Memos 48
Plan the location 13 Call screening/Call intercept 49
Using the telephone 18 Remote access 50
Making and receiving calls 18 Time saver 51
Call timer 19 Operating the answering
Redial 20 machine 52
Secrecy 20 Using additional handsets
Name and number Phonebook 20
and bases 53
Paging handsets 23
Internal calls 55
Handset settings 24 Transferring calls 55
Base settings 27 Help 57
BT Caller Display 30 General information 59

Calls list 31 Guarantee 59
Technical information 60
Setting up and personalising Switchboard compatibility 60
your answering machine 33 Switchboard external line
Message display on the access code 60
base station 34 Recall 61
Note
In this user guide, we’ve included helpful tips and useful notes.
They are shown in a white box like this.
8
Introduction
Your Freelance XD 500 has been designed for ease of use and
made to the high standards set by BT.
This user guide applies to both In addition:

single and multiple handset
systems. If you have purchased the
Freelance XD 500 Twin.
Please read the instructions
carefully before use and retain this Freelance XD 500 handset
Freelance XD 500 charger
user guide for future reference.
2 x AAA rechargeable batteries
Power supply for the charger
Unpacking your (Item code: 003313)
Freelance XD 500
If you have purchased the
If anything is missing, please Freelance XD 500 Trio.
contact your place of purchase 2 Freelance XD 500 handsets
immediately. 2 Freelance XD 500 chargers
4 x AAA rechargeable batteries
Freelance XD 500 2 x power supply for the chargers
base station Page
O
Ans.
n/O
ff
Skip
Del
F r e e l a n c e X D 500
Stop
Skip
Play
Vol
(Item code: 003313)

Messages
Freelance XD 500 If you have purchased the

Freelance XD 500 Quad.
Redial Menu
Secrecy
handset
Del Vol
Calls
DEF
AB
1 3
C
2
GH MNO
JKL
4 6
I
5
PQR TUV WXY
Z
7 9
S
8
Conf
3 Freelance XD 500 handsets

Int
R
2 x AAA rechargeable 3 Freelance XD 500 chargers

batteries (NiMH) 6 x AAA rechargeable batteries
3 x power supply for the chargers
Power supply for base (Item code: 003313)
station(Item code: 005391)
Telephone line cord Note

If you have purchased one of
the multiple handset packs the
One belt clip handsets come pre-registered.
9
For your records
Date of purchase:
Place of purchase:
Serial number:
(On the underside of the base)
For guarantee purposes proof of

purchase is required so please keep
your receipt.
Enter your Base station PIN here:
See page 28 for more information.
10
Safety information
General It is recommended that advice

Only use the power supply from a qualified expert be sought
included with the product. Using before using this product in the
an unauthorised power supply vicinity of emergency/ intensive
will invalidate your guarantee and care medical equipment.
may damage the telephone. The It is recommended that if you have
power supply item code for the a pacemaker fitted, you check
base station is 005391. The power with a medical expert before using
supply item code for the charger this product.
is: 003313 (only available if you
Your product may interfere with
have purchased the Freelance XD
other electrical equipment, e.g. TV
500 Twin, Trio or Quad).
and radio sets, clock/alarms and
For the handset use only approved computers if placed too close. It is
Nickel Metal Hydride (NiMH) recommended that you place your
rechargeable batteries. Never use product at least one metre away
other batteries or conventional from such appliances to minimise
alkaline batteries. Recommended any risk of interference.
batteries should have a power
Never dispose of the batteries in
rating of 550mAh 1.2V. Batteries are
a fire. There is a serious risk of
available from the Freelance XD
explosion and/or the release of
500 Helpline on 08706 058 047.
highly toxic chemicals.
Do not open the handset, base
station or charger. This could
expose you to high voltages or Cleaning
other risks. Contact the Freelance Simply clean the handset and base
XD 500 Helpline for all repairs. with a damp (not wet) cloth, or an
Radio signals transmitted between anti-static wipe.
the handset and base may cause Never use household polish as this
interference to hearing aids. will damage the product.
11
Never use a dry cloth as this may

cause a static shock. Battery performance
The charge capacity of
Environmental rechargeable batteries will reduce
with time as they wear out, so
Do not expose to direct sunlight.
reducing talk/standby time of
The product may heat up when the handset. Eventually they will
the batteries are being recharged. need to be replaced. New
This is normal. However, we batteries can be obtained from
recommend that you do not place the Helpline on 08706 058 047.
the product on antique/veneered
wood to avoid damage. After charging your handset for
the first time, subsequent
Do not stand your product on charging time for the batteries is
carpets or other surfaces which approximately 6-8 hours a day.
generate fibres, or place it in Batteries and case may become
locations preventing the free flow warm during charging, this is
of air over its surfaces. normal.
Do not submerge any part of Under ideal conditions, the
your product in water and do not handset batteries should give
use it in damp conditions, such about 12 hours talktime or 150
as bathrooms. hours standby on a single charge.
Do not expose your product to (This does not mean you can
fire, explosive or other hazardous unplug the base station or leave
conditions. it for this length of time without
charge.)
There is a slight chance that your
phone could be damaged by an Please note, however, that new
electrical storm. We recommend NiMH batteries do not reach full
that you unplug the power and capacity until they have been in
telephone line cord for the duration normal use for several days.
of the storm.
12
Setting up
Follow these steps to set up your Freelance XD 500 ready for use.
Plan the location 2 Plug the power supply

adaptor into the wall
Situate your product close enough socket
to the telephone and mains power
supply so that the cables will reach.
Make sure it is at least 1 metre Your Freelance XD 500
away from other electrical products will announce the default
to avoid interference. settings of the answering
machine. See page 17.
1 Connect the power Note

supply cable
The base station must
be plugged into the
Plug the power supply mains power socket at
cable into the power socket all times.
on your Freelance XD 500
base. The green Power/In Do not connect the
Use light comes on. telephone line cord to the
phone socket until your
handset is fully charged.
This will prevent the risk
of the phone being
answered before the
batteries are charged.
Answering the phone
before the batteries are
fully charged may prevent
it from reaching its
optimum capacity.
13
4 Charge the handset

Warning batteries for at least
Under no circumstances should 16 hours
non-rechargeable batteries be
Before you use your
used. Only use the approved
Freelance XD 500 for the
batteries. Using unapproved
first time it is important to
batteries will invalidate your
have the handset batteries
guarantee and may damage the
fully charged. Place the
telephone.
handset on the base.
You will hear a long beep.
The red charging light
3 Insert the batteries on the base will come on
and the battery. Leave
the handset to charge
Insert the two batteries
continuously for at least 16
supplied, as indicated on
hours to reach full charge.
the markings inside the
battery compartment and
slide the battery
compartment shut. The Note
handset display will show The charging light will remain
HANDSET 1. This means lit even when the batteries are
one handset is registered fully charged.
to the base. (If you have
purchased the Freelance
XD 500 Twin, Trio or Quad
the additional handset(s) Battery levels
will show HANDSET 2/3/4.
Battery low warning

If the handset battery symbol is
empty, you will hear a warning
beep every 10 seconds, you will
need to recharge your handset
before you can use it.
14
Out of range warning 6 Connect and charge

the Freelance XD 500
The symbol on your handset handsets
display indicates when you are
in range of the base station.
If the symbol flashes and you Plug the power supply
hear a warning beep, you are cable with the red
out of range and will need to connector into the power
move closer to the base station. socket on your Freelance
XD 500 charger.
Signal Strength
The Freelance XD 500 has a
range of up to 300 metres
outdoors and up to 50 metres
indoors. This is in ideal
conditions. The range will be
reduced when there is no clear
line of sight between the base
and the handset. Thick stone Plug the power supply
walls can severely affect the adaptor into the wall socket.
range.
Place the handset onto the
charger. The red charging
light will come on. Leave
the handset to charge
Helpline
continuously for at least 16
If you are experiencing hours to reach full charge.
difficulty, please call the BT
Freelance XD 500 Helpline on
08706 058 047.
If you have purchased the

Freelance XD 500 Twin, Trio or
Quad packs insert the batteries
into your additional handsets as
shown on page 14.
15
You can change the day

7 Connect the telephone and time as required.
line cord to the base
Menu Press the button twice
on the Freelance XD 500
Plug the telephone line handset.
cord into the line socket
on your base and connect
the other end to the Note
telephone line socket on
The main menu
your wall.
announcements are
automatically announced
through the handset
earpiece when the
button is pressed twice.
0 Press the 0 button.

The prompt will announce,
8 To set the day and time “To set day and time press
✱, to hear day and time
press #”.
The message counter on
the base unit will flash (Please note that if you
between 0 and C until the press the # button this
day and time are set. allows you to check the
day and time.)
The day and time
must be set using the Press the ✱ button.
Freelance XD 500 The prompt will announce,
handset. “Please enter new day and
time after the tone”.
Your Freelance XD 500
automatically adds the day After the tone enter the
and time to all messages day, followed by the time
and memos received. using the 24 hour clock.
When you first switch the 1 = Sun, 2 = Mon,
power on, the clock is set 3 = Tues, 4 = Wed,
to Sunday, 12.01pm. 5 = Thur, 6 = Fri, 7 = Sat.
16
For example: Please see the table below for your

Freelance XD 500 default settings.
1 1415 = Sunday 2.15pm.
Or Freelance XD 500 Default
5 0915 = Thursday Settings Table
9.15am. Feature Default Setting
You will then hear your Day/Time Stamp Sunday 12:01 pm
setting confirmed. Answer Delay Your answering machine

will answer after 6 rings
Secrecy
Press the DEL button
Del Audible Message
twice to return the Alert Tone OFF
handset to standby.
Outgoing Message Answer and Record “Hello
your call cannot be taken at
the moment so please leave
your message after the tone.”
Note Answer Mode ON
If you have any difficulties Base ringer level High

setting up your Freelance XD Base loudspeaker
500 please call the Helpline on volume Level 5
08706 058 047. PIN code 0000
Dialling mode Tone
If you wish to personalise your

Note answering machine settings, for
If the day and time is entered example record your own outgoing
incorrectly, the prompt will message etc, please see “Setting up
announce, “Incorrect, please set and personalising your answering
again”. Enter the correct setting machine” beginning on page 33.
within 15 seconds otherwise the
handset will return to standby The Freelance XD 500 answering
mode. If the day and time is machine will now be switched ON
entered incorrectly three times and set to its default settings and is
the handset will return to standby. now ready for use.
17
Using the telephone
To switch the handset Preparatory dialling

on and off
Enter the number to be

Press and hold the dialled.
R
RECALL/ POWER button
The number is shown in
to switch the handset off.
the display.
To switch the handset on,
(If you make a mistake,
press and hold the Secrecy
Del press the DEL button to

R
RECALL/ POWER button
remove the incorrect digit.)
again.
When you have entered
the number correctly,
Making and receiving calls press the TALK button to
dial the number.
To make an external call
To end a call
Press the TALK button.
You will hear the dial tone Press the TALK button or
and the display will show place the handset back on
the EXT symbol. the base.
Enter the number you
want.
Or
18
Call timer To adjust the earpiece

volume
Your handset will automatically
time the duration of all external
During a call:
calls.
You can adjust the earpiece
The handset display shows the
volume. There are 5 levels
call duration both during your call
to choose from.
and for a few seconds after it is
complete. Press the UP or DOWN
Vol
button until you reach the

Calls
required level.
To receive a call
In idle mode:
Menu
Press the button.

When the phone rings the
display will show CALL and Press the DOWN button
the EXT symbol will flash. until HANDSET is displayed.
Menu
If you have subscribed to Press the button.

a Caller Display Service, Press the DOWN button
the number (and name if until EAR VOL is displayed.
stored in the phonebook) Menu
Press the button.

will be displayed.
Press the UP or DOWN
Press the TALK button to Vol
button until you reach the

Calls
answer the call.

required level.
Or Menu
Press the button to
If the handset is on the confirm the selected level.
base, simply lift it up and Secrecy
Press and hold the DEL
speak. Del
button to return to the
idle screen.
19
Redial To switch secrecy on/off
You can redial up to 5 of the last

numbers called. They are stored Secrecy
During a call, press the
in the redial list. If you have
Del DEL button. The display
stored a name to go with a will show MUTE. Your caller
number in the phonebook, the cannot hear you.
name will be displayed instead. Secrecy
Press the DEL button again
Del
See, “Name and number to resume your call.
Phonebook”, opposite.
Name and number
Phonebook
Redial
You can store up to 50 (per handset)
Redial
Press the REDIAL button of your most frequently used names
P
to enter the redial list. and numbers in the Phonebook.
Stored numbers can be no longer
Use the UP or DOWN than 20 digits.
Vol
buttons to scroll through

Calls
the redial list.

To store a name and
Press the TALK button number in the Phonebook
when the number (or
name) you want to call is
displayed. The number is
Menu
Press the button to
dialled automatically. enter the menu.
Press the DOWN button
until the display shows
Secrecy PHONEBK.
Menu
When on a call you can talk to Press the button.

someone in the same room, without Menu
The display will show ADD,
your caller hearing. press the button.
The display shows NAME?
20
Enter the name using the Secrecy

Del
letters on the keypad. button to return to the
Names can be no longer idle screen.
than 8 characters.
Entering names:
Note
Use the keypad letters to
enter names, e.g. if you Press the 1 button once to insert
wish to store the name a space, press twice for a -
TOM: (hyphen), press 3 times for the
number 1.
TUV
To enter the letter T, press
8 the 8 button once.
MNO
To enter O, press the 6 To enter a pause in a
6
button three times and wait stored number
for the cursor to move
across.
You may want to enter
MNO
To enter M, press the 6
6 a pause when storing
button once.
international numbers,
If you enter a digit Charge card numbers or if
incorrectly, press the ✘
JKL
5 you connect your telephone

button to delete it. to a switchboard. (For more
Menu
Press to confirm the information on switchboard
name. You will hear a use see page 60.)
confirmation beep. When storing the number,
The display shows NUMBER? Redial
press and hold the
P REDIAL button, until a P
Enter the telephone is displayed, at the point
number you want to store. where you want to enter
Menu
Press the button. You the Pause.
will hear a confirmation You may enter as many
beep. pauses as required.
Menu
Alternatively, press the
button to continue storing
entries in the phonebook.
21
To dial a number from Press the DOWN button.

the Phonebook
Menu
The display will show
PHONEBK, press the
Press the PHONEBOOK
button.
button to enter the
phonebook. Use the DOWN button to
scroll to MODIFY and press
Use the UP or DOWN Menu
the button.
Vol button to find the entry
Calls
you want. Use the UP or DOWN

Vol
button to find the name

Calls
Or
you want to edit.
To search alphabetically, Menu
press the relevant keypad Press the button.

number, e.g. to find TOM, Secrecy
Use the DEL button to
TUV
press the 8 button and Del
8 delete unwanted letters.
scroll through the entries
You can enter new letters
under T.
as shown in ‘Entering
Press the TALK button to names’ on page XX.
dial the number of the name Menu
Press to store the
displayed. The number is
new name. You will hear
dialled automatically.
a confirmation beep.
The number will be
Note Secrecy
displayed. Edit the entry,
Del using the DEL button to
You can scroll in either direction delete and by entering
to search through the list. new numbers.
Menu
Press the button to store
the new number. You will
To edit Phonebook hear a confirmation beep.
names and numbers Secrecy
Del
Menu
Press the button to
idle screen.
enter the menu.
22
To delete a Phonebook Paging handsets

name and number
You can alert handset users that
they are wanted, or locate a
Menu
Press the button to missing handset. (Paging calls
enter the menu. cannot be answered by a handset,)
The display will show
Menu
PHONEBK, press the To page a handset from

the base
button.
Use the DOWN button to
Menu scroll to DELETE and press Please remove the handset
the button. from the base unit (to
access the PAGE button
Use the UP and DOWN which is situated
Vol
buttons to scroll through

Calls
underneath the handset).

to the entry you want to
delete. Page Press the PAGE button on
the base.
When you have found the
Menu name to delete, press the The handset(s) will ring.
button. To end paging:
Menu
The number will be Press the PAGE button
displayed, press the
Page
again.
button.
Or
Menu The display will show
CONFIRM?, press the Press any button on the
button. handset.
You will hear a confirmation The display will show INT

beep. The number is now flashing.
deleted.
Secrecy
Del
idle screen.
23
Handset settings
To switch keypad beeps To adjust the handset

on and off ringer volume
Menu
Press the button to There are 5 levels to choose
enter the menu. from (1-5), or you can turn
the ringer off altogether.
Menu scroll to HANDSET and press Menu
Press the button to
the button. enter the menu.
Menu The display will show BEEP, Use the DOWN button to
press the button. Menu scroll to HANDSET and press
the button.
Menu The display will show
KEYTONE, press the Use the DOWN button to
button. Menu scroll to RING VOL and press
the button.
Use the UP or DOWN
Vol
button to select either ON You will hear the current

Calls
or OFF. volume setting and it will

be shown on the display.
Menu
Press the button. You
will hear a confirmation Use the UP or DOWN
Vol
beep. button to select the

Calls
required volume (VOLUME

1-5 or VOL OFF). You will
hear a sample ring.
Menu
Press the button to
confirm the new setting.
You will hear a
confirmation tone.
24
To set the external or To switch auto-talk

internal ringer melody on/off
There are 5 melodies to When the handset is on

choose from and you have the base or the charging
the option to choose a unit you can answer the
different melody for call without pressing the
external and internal calls. TALK button.
Menu
Menu
Press the button to Press the button.
enter the menu.
Use the DOWN button to Menu scroll to HANDSET and press
Menu scroll to HANDSET and press the button.
the button.
Use the DOWN button to scroll to AUTO ANS.
Menu
scroll to either INT MEL or
Press the button.
EXT MEL.
Menu
Use the UP or DOWN
Press the button. Vol
button to turn auto-talk ON

Calls
You will hear the current or OFF.

melody setting and it will Menu
Press the button to
be shown on the display.
confirm.
Use the UP or DOWN
Vol
button to select the

Calls
required melody. You will To name a handset

hear a sample melody.
Menu
Press the button to
The handset name is pre-
confirm the new melody.
set as HANDSET 1, however,
You will hear a
you can personalise each
confirmation tone.
handset by giving it a name.
Menu
Press the button to
enter the menu.
25
Use the DOWN button to Use the DOWN button

Menu scroll to HANDSET and press Menu
to scroll to LANGUAGE and
the button. press the button.
Use the DOWN button to Use the UP or DOWN
Vol
scroll to NAME and press button to scroll through
Calls
Menu
the button. the language options.

Secrecy
Press the DEL button to Menu
Press the button to
Del
delete the name already set. confirm your choice. You
will hear a confirmation
Enter the name you want
beep.
Menu
using the keypad and press
the button, correct any
Secrecy
Del
mistakes by pressing the Note
DEL button.
To default back to the
You will hear a English language follow:
confirmation beep. Menu
Press the MENU button.

To set the handset three times.
language Menu
Press the MENU button.

Press the UP or DOWN
If you wish, you can change Vol
button until ENGLISH is

Calls
the language used on the

displayed.
handset display. You can
choose from English,
Menu
Press the MENU button
Francais, Deutsch, Nederl, twice.
Italiano, Espanol, Portuges,
Norsk, Dansk, Svenska,
Suomi.
Menu
Press the button to
enter the menu.
Menu scroll to HANDSET and press
the button.
26
Base settings
To adjust the base To adjust the base

ringer volume ringer melody
There are 5 levels to choose There are 5 melodies to

from (1-5), or you can turn choose from (1-5)
the ringer off altogether. Menu
Press the button to
Menu
Press the button to enter the menu.
enter the menu.
Use the DOWN button to Menu scroll to SETUP and press
Menu scroll to SETUP and press the button.
the button.
Menu The display will show Menu scroll to BASE MEL and
BASE VOL. Press the press the button.
button.
Use the UP or DOWN
Vol
Use the UP or DOWN button to select the

Calls
Vol
button to select the required melody (MELODY

Calls
required volume (VOLUME 1-5). You will hear a sample

1-5 or VOL OFF). You will melody.
hear a sample ring. Menu
Press the button to
Menu
Press the button to confirm the new setting.
confirm the new setting. You will hear a
You will hear a confirmation beep.
confirmation beep.
27
You will need to use your

To select a base station
base station PIN for
If a handset is registered to registering handsets and
more than one base station, for some other optional
you can select which base settings.
your handset will use. Menu
Press the button to
For more information on enter the menu.
registering your handset to Use the DOWN button to
another base, see page 53. Menu scroll to SETUP and press
Menu
Press the button to the button.
enter the menu. Use the DOWN button to
Use the DOWN button to Menu scroll to PIN CODE and press
scroll to SETUP and press the button.
Menu
the button. The display will show PIN?

Use the DOWN button to Enter your 4-digit PIN
Menu scroll to SEL BASE and (original setting OOOO).
press the button. Menu
Press the button.

Use the UP or DOWN
Vol The display will show
button to select the base
Calls
NEW PIN. Enter your new

you want (BASE 1-4).
4-digit PIN.
Press the button.
Menu Menu
Press the button.

You will hear a
confirmation beep. The display will show
RETYPE. Re-enter your new
4-digit PIN.
To change the base Menu
station PIN code will hear a confirmation
beep.
If you change the base
station PIN, keep a
Secrecy
Del
record of the new number button to return to the
by writing it in the space idle screen.
provided on page 10.
28
To reset the handset This will reset:

and base to their factory Earpiece volume 3
settings
Handset & Base ringer volume 3
Handset & Base melody 1
Menu
Press the button to PIN code 0000
enter the menu. Handset name HANDSET 1
Handset language ENGLISH
Button beeps ON
Menu scroll to SETUP and press
Battery low indicator beeps ON
the button.
Out of range warning beeps ON
Use the DOWN button to Auto answer ON
Menu scroll to DEFAULT and press Dialling mode DTMF
the button. Pause after picking up
line / dial-out code 3 seconds
The display will show PIN?
Phonebook Deleted
Enter the base PIN Redial list Deleted
(original setting OOOO) Calls list Deleted
Menu
Press the button.

You will hear a
confirmation tone at the
base and handset. The
handset display will flash
BASE 1 and then HANDSET 1.
Your Freelance XD 500 is
now reset to the factory
settings.
See page 17 for default
settings on the answering
machine.
29
BT Caller Display
Whether you take a call or not,

Note the caller’s details are stored in the
Calls list. You can display, scroll
To use Caller Display you must through and dial numbers on the list
first subscribe to your network and copy them into the phonebook.
provider’s Caller Display Service.
A quarterly fee is payable. Caller information not available
For more information on BT’s With some incoming calls the
Calling Features, call BT free on telephone number of the caller is
0800 800 150. not available and cannot therefore
be displayed.
In this case, your Freelance XD 500
provides you with some explanatory
Caller Display
information about the type of call
received. This will be one of the
If you subscribe to a Caller Display following.
Service you can see who is calling
you on your handset display, as well UNAVAILA – The number is
as the time and date of their call. unavailable.
If you have stored a name to go WITHHELD – The caller has withheld

their number.
with the number in your handset
phonebook, the name will be RINGBACK – Ringback call.
displayed instead.
OPERATOR – The call has been
Please ensure that you have stored made via the operator.
the full telephone number, including
PAYPHONE – The caller is ringing
the area code, otherwise the name
from a payphone.
will not match the number stored
in the phonebook. INTERNAT – International call.
30
Calls list To call back a number

from the Calls list
The Calls list contains the telephone
numbers of your last 20 callers. New
calls in the Calls list are indicated Press the DOWN button
by the flashing symbol. If a to enter the Calls list.
call is received when the Calls list Use the UP or DOWN
is full then the oldest entry will be Vol
button to scroll to the
Calls
deleted automatically. number.
When the name or number
is displayed, press the
To enter the Calls list
TALK button. The number
will be dialled automatically.
Press the DOWN button to
enter the Calls list. The
symbol is displayed. To store a number
from the Calls list into
Use the UP or DOWN the Phonebook
Vol
button to scroll backwards

Calls
and forwards through the

Calls list. Press the DOWN button
to enter the Calls list.
If the ‘name’ of your
caller has been stored in Use the UP or DOWN
Vol
Calls
Menu
the phonebook, this will be
displayed. Press the number you want.
button and the number will When the number you
be displayed. Menu want to store is displayed
Menu
Press the button and press the button.
the time of the call will be The display shows the
displayed. date and time of the call.
Secrecy
Del
Press the DEL button to Menu
Press the button again,
go back to the Calls list. the display shows ADD.
31
Menu
Press the button, the When the number you
display shows NAME. Menu
want to delete is displayed,
press the button until
Press keypad buttons to Menu DELETE is displayed. Press
enter name as described the button again.
before under the“Entering
names” section. The number is now
deleted from the Calls list.
Note
If necessary, you can edit Note
the entry, when the entry is
If the number you want to delete
correct, press the button.
is stored in the Phonebook only
The number is now stored
DELETE will be displayed.
in the phonebook.
Once stored in the phonebook
the name will be deleted
from the Calls list. To delete all numbers
from the Calls list
Menu
Press the button. The
name and number are now
stored in the phonebook.
Secrecy
Press the DEL button. The
Del
To delete a number from display will show DEL ALL.
the Calls list Menu
Press the button. The
display will show EMPTY
Press the DOWN button for 2 seconds.
Use the UP or DOWN
Vol

Calls
number you want.
32
Setting up and personalising your

answering machine
Your Freelance XD 500 can
digitally record up to 12 minutes
of messages, with each message
lasting a maximum of 3 minutes.
As well as recording incoming
messages, you can record memos
for other users. You can operate
your Freelance XD 500 from:
• The base unit.
• The handset.
• Remotely from any external
TouchtoneTM telephone.
Your Freelance XD 500 comes
with two pre-recorded outgoing
messages, Answer and Record
or Answer Only, but if you wish
you can record your own.
You will need to set the day and
time (if you have not already
done so) so that you will know
when each message was received,
see page 16.
33
Message display on the

base station
The table below provides an

explanation of what is shown on the
base station display.
Page
F r e e l a n c e X D 500 Vol
Ans.
Stop
O
n/O
Skip Skip
ff
Del Play
Messages
DISPLAY DEFINITION
(Blank) Power off.
C-0 (flashing) Day/Time needs to be set.
0-9 Answer-on mode, 0-9 messages.
9 (flashing) 10-59 messages. Indicating more than 9 messages stored.
Power on, but set to answer off mode. The display flashes between
–– Alternating with 0-9 a dash and the number of messages saved in the memory.
A (flashing) Handset menu and Remote access in progress.
E (flashing) Error.
F (flashing) Memory full.
P (flashing) Message paused.
P-1: Alternating When selecting or playing Answer & Record outgoing message.
between P & 1
P-2: Alternating When selecting or playing Answer Only outgoing message.

between P & 2
r (flashing) Message recording (memo, outgoing message or incoming message).
t or 2 to 9 Setting or reading answer delay.
8-0 Counting down.
34
To switch the answering To adjust the base unit

machine ON/OFF loudspeaker volume
Press and release the
O
Ans.
n/O
ff
ANSWER ON/OFF button The loudspeaker volume
to switch ON or OFF. ranges from 0-9 plus H,
where 0 is Off and H is the
If you hear “Answer on,
maximum level. The default
your outgoing message is....”
level is 5.
the answering machine is
switched on and is ready Press Vol + on the base to
to answer incoming calls Vol increase the volume.
and record any messages,
unless Answer Only is
Vol Press Vol – on the base to
selected. decrease the volume.
Answer Only is an If you adjust the volume

advisory announcement when the answering
only, so that the machine machine is not being used,
will not record an incoming a beep sounds at each
message. press. When the volume
reaches its highest or
See page 36 for a full
lowest levels two beeps
explanation of the outgoing
will sound.
messages available.
The display on the base
unit shows the number of Answer delay
messages stored in the
memory. Answer delay sets the number of
If you hear “Answer off” times your Freelance XD 500 will
the answering machine is ring before the answer machine
switched off. picks up your call and starts
playing the outgoing message.
The display on the base The default setting is for the
unit will flash between a answering machine to answer
dash and the number of after 6 rings. You can change this
messages saved in the setting to between 2-9 rings.
memory.
35
To change the answer Audible message alert

delay setting
When new messages have been
received, your Freelance XD 500
Press and hold the SKIP
Skip
will beep every 10 seconds (when
button on the base unit
audible message is switched ON).
until the current setting is
The volume of the beep is at the
announced, then release.
volume you have set for the
Press and release the loudspeaker. The default setting
Skip SKIP button to move is OFF.
through the settings, with
each press the options
will be announced and will To switch audible
also be shown on the message alert ON or OFF
base unit display, i.e 8, 9,
Time Saver, (see page 51)
When the answering
2, 3, 4, 5, 6, 7.
machine is set to ON and
When you hear the setting in the idle mode:
you want, do not press the
Press and hold the
Skip SKIP button again. After
Skip SKIP button on the base
a short delay your chosen
unit to change the setting.
setting will be announced.
The prompt will announce
“Message alert on/off” as
appropriate.
To check the answer
delay setting at the
base station
Outgoing messages
Press and release the The outgoing message is the

Skip
SKIP button. message a caller first hears when
the answering machine picks up
The current setting will be
their call. Your Freelance XD 500
announced and also shown
comes with 2 pre-recorded
on the base unit display.
outgoing messages to choose from
as follows:
36
Answer and Record To record your own

Your Freelance XD 500 has a pre- Answer and Record
set Answer and Record outgoing outgoing message
message that allows your caller to
leave a message.
You can record your own
“Hello, your call cannot be taken Answer and Record
at the moment, so please leave your outgoing message to use
message after the tone”. instead of the pre-recorded
However, you can record your own message already available.
Answer and Record outgoing Your outgoing message
message if you wish, see ‘To record can be up to 3 minutes
your own Answer and Record long. Your own outgoing
outgoing message’, opposite. message will replace
the Answer and Record
Answer Only pre-recorded outgoing
Your Freelance XD 500 will play message, but it is possible
a pre-recorded Answer Only to reinstate it later if you
outgoing message but will not allow wish (see page 41).
your caller to leave a message.
Pick up the handset.
“Hello, your call cannot be taken at Menu
Press the button twice.
the moment and you cannot leave a
You will hear the main
message, so please call later”.
menu announcement from
However, you can record your own the handset earpiece.
Answer Only outgoing message TUV
Press the 8 button for the
if you wish, see ‘To record your own 8
outgoing message menu.
Answer Only outgoing message’,
page 38. To record your own
Answer and Record
DEF
outgoing message, press
Note 3 the 3 button. The prompt
will announce, “Please
You can only record your own speak after the tone. To end
outgoing messages via the recording, press #”.
handset.
37
After the tone, speak your You can record your own
Conf
outgoing message into the Answer Only outgoing
handset. Press # when you message to use instead of
have finished. You will hear the pre-recorded message
a long beep, (throughout already available. Your
recording r will flash on the outgoing message can be
base unit display). up to a maximum recording
capacity (12 minutes),
but you should try to keep
“Your outgoing message is”
it short to allow time for
and then play your
recording memos, or
message. The display will
incoming messages when
flash p and after playing
using the alternative
your message you will hear
Answer and Record
the menu once more.
outgoing message. Your
Secrecy Press and hold the own outgoing message will
Del DEL button to return the replace the Answer Only
handset to standby. pre-recorded outgoing
message, but it is possible
to reinstate it later if you
To record your own wish (see page 41).
Answer Only outgoing
message Pick up the handset.
Menu
You will hear the main
Note menu announcement from
the handset earpiece.
When recording your own
Answer Only outgoing
TUV
Press the 8 button for the
8
message, please remember outgoing message menu.
not to invite your caller to To record your own
leave a message as the Answer Only message,
GH
Answer Only mode will not 4 press the 4 button. The
I
record incoming messages. prompt will announce,

“Please speak after the tone.
To end recording, press #”.
38
After the tone, speak your The prompt will announce

Conf
outgoing message into the either:
handset. Press # when you • “Answer on, your outgoing
have finished. You will hear message is...” and play
a long beep, (throughout your currently selected
recording r will flash on outgoing message.
the base unit display).
Or
• “Answer off ”. If prompt
“Your outgoing message is”
is “Answer off”, press
and then play your
O
Ans.
the ANSWER ON/OFF
message. The display will n/O
ff
button again and the
flash p and after playing
prompt will announce
your message you will
the current outgoing
hear the menu once more.
message.
Secrecy
Press and hold the
Del DEL button to return the
handset to standby. To check or play your
outgoing message via
the handset
To check or play your
outgoing message via
the base unit Pick up the handset.
Menu

TUV
You can check and play 8 Press the 8 button.

back your current The prompt will announce,
outgoing message at any “To play outgoing message,
time via your Freelance press 2”.
XD 500 base unit. AB
Press the 2 button. Your
C
2
Ans. Press the ANSWER currently selected outgoing
O
n/O
ff ON/OFF button. message will be played.
Secrecy
Press and hold the
handset to standby.
39

To select your outgoing
messages via the base “Your outgoing message is
unit .......” followed by ........
1 – To hear main menu,
press 1.
Press and hold the
Ans.
ANSWER ON/OFF button
TUV
– To hear the outgoing
O
n/O 8
ff
until you hear, “Please message menu, press 8.
select outgoing message”, Secrecy Press and hold the
then release the button. Del DEL button to return the
Either handset to standby.
To set Answer and
Record, press and release
Skip
the Skip button. To select your Answer
Only outgoing message
Or via the handset
To set Answer Only, press
Skip and release the SKIP Menu
button. Press the button twice.

TUV
Your chosen setting will be 8 Press the 8 button.

announced over the base To select Answer Only
speaker. MNO outgoing message, press
6 the 6 button.
To select your Answer “Your outgoing message is
and Record outgoing .......” followed by ........
message via the handset
1 – To hear main menu,
Menu press 1.
Press the button twice. TUV
– To hear the outgoing
TUV
8
8 Press the 8 button. message menu, press 8.
To select Answer and Secrecy
Press and hold the
JKL Record outgoing message, Del DEL button to return the
5 press the 5 button. handset to standby.
40
To delete your own To delete your own

outgoing message and outgoing message and
re-instate the re-instate the
pre-recorded outgoing pre-recorded outgoing
message via the base message via the handset
unit
Pick up the handset.
You can delete your Menu

personalised outgoing
TUV
message and return to Press the 8 button.
8
your Freelance XD 500’s The prompt will announce,
pre-recorded outgoing “To play outgoing message,
message. press 2”.
First select the outgoing
AB
Press the 2 button. The
C
2
message that you want to selected outgoing message
delete. that you wish to replace will
be played.
Whilst your outgoing
message is playing press
JKL
Press the 5 button to
Secrecy
5
Del the DELETE button on the delete it.
base unit. Whilst your outgoing
The message will stop message is being played
playing and you will hear you will hear a confirmation
a short beep, then the beep, followed by the
default pre-recorded voice prompt announcing
outgoing message will be the default pre-recorded
played. outgoing message.
Secrecy
Press and hold the
handset to standby.
41
Using the Freelance XD 500

answering machine via the base unit
Page
Ans.
Stop
O
n/O
Skip Skip
ff
Del Play
Messages
To playback messages To pause a message

during playback
Play Press the PLAY button.
While listening to the
The prompt will announce, Play message, press the PLAY
“You have (n) messages”.
button.
Your message(s) will be
The message will be
played back, starting with
paused. You will hear a
the first message received.
beep every 10 seconds
At the start of each and the message display
message, the number of will show P flashing.
the message is announced.
Play
Press the PLAY button
The message number will
again to resume playback.
also be shown on the base
unit display.
Note
Press the STOP button at any
time during playback to stop
messages playing.
42
To skip forward and To delete an individual

backward through message
messages (including
fast playback)
Del
Press the red DELETE
button on the base unit
During playback: during message playback.
Skip Press the SKIP button The prompt will announce,
to skip forwards to the “Message deleted”.
next message.
The message is not deleted
If you press and hold the
yet, but at the end of
Skip
SKIP button the current
playback when there is an
message will be played at
8 second countdown
11/2 times the speed (fast
followed by a confirmation
playback).
tone. Let the countdown
Skip Press the Skip button reach 0 and all the selected
to return to the start of the messages are deleted and
current message. Press the remaining messages
again to return to the start are saved.
of the previous message.
43
To delete all messages Call screening
You can let your answering machine

When all messages have pick up a call, even if you are in.
been played the prompt This allows you to identify the
will announce, “End of caller and decide whether to take
messages. To delete all the call.
messages, press delete”.
The display counts down Make sure the volume on the
from 8-0. base unit is set to an audible level,
see page 35. Allow the incoming
During the countdown call to be answered by your
Del press the red DELETE Freelance XD 500 answering
button and the prompt will machine as normal. You will hear
announce, “All messages the caller begin to leave a message.
deleted”. At the end of the
countdown there will be a
confirmation tone. To screen a call from the
base unit
To cancel deletion
While listening to your
caller leaving a message,
Stop
Press the STOP button via the base unit
during the 8-0 countdown. loudspeaker, you can
All messages will be saved decide to take the call by
including any marked for pressing the TALK button
deletion. on the handset.
Or
If the handset is resting
on the base unit and you
decide to take the call, lift
the handset and speak to
the caller. Recording will
stop automatically.
44
Using the Freelance XD 500

answering machine via the handset
Accessing your messages

from the handset
Redial Menu
Secrecy
Del Vol
Use the table on page 46

Calls
DEF
AB
1 3
C
2
4
GH JKL
6
MNO
for instructions on which

I
5
PQR TUV WXY
Z
7 9
S
buttons to press to access

Conf
0
Int
R
the answering machine

from the handset.
You can use your Freelance XD
500 for a variety of functions: to Menu
listen to your messages; delete, The handset will beep and
skip forward or backward; record announce the main menu
a memo or new outgoing message, options.
and to screen incoming calls. The display will flash
TAM MENU and the handset
will beep.
Note
If you try to access the answering
machine via the handset
when the base unit is in use
the handset display will flash
TAM BUSY.
45
AB
To play all messages

C
2
DEF
3 To play new messages

GH
4 To skip back during messages

I
JKL
5 To delete messages, memo, outgoing message

MNO
6 To skip forward during messages

PQR
7 To record a new memo

S
TUV
8 To hear outgoing message menu

AB
To play Outgoing Message, Press 2

C
2
TUV
8 To record Answer and Record Outgoing Message, Press 3

GH
4 To record Answer Only Outgoing Message, Press 4

I
JKL
5 To select Answer and Record Outgoing Message, Press 5

MNO
6 To select Answer Only Outgoing Message, Press 6

TUV
8 To hear the Outgoing Message Menu again, Press 8
1 To hear Main Menu again, Press 1

WXY
Z
9 To set a new security code (Please see Remote access, page XX)
0 To set day and time
1 To hear main menu.
46
To playback messages To play new messages
Pick up the handset. Pick up the handset.

Menu
Press the button twice. Menu
You will hear the main You will hear the main
menu announcement from menu announcement from
the handset earpiece. the handset earpiece.
AB
Press the 2 button to play DEF
Press the 3 button to play

C
2 3
all messages. The prompt all new messages. The
will announce. “You have prompt will announce,
(n) messages”. “You have (n) new
Your message(s) will be messages”.
played back, starting with
Your new message(s) will
the first message received.
be played back, starting
At the start of each with the first message
message, the number of received.
the message is announced.
Secrecy Press and hold the
The message number will
also be shown on the base
handset to standby.
unit display.
Secrecy
Press and hold the
handset to standby.
47
To skip back during To delete all messages

message playback
GH
When all messages have
4 Press the 4 button during been played the prompt will
I
message playback to skip announce, “End of messages.

back to the start of the To delete all messages,
current message. Press press 5”.
again to return to the start JKL
of the previous messages. Press the 5 button.

5
“All messages deleted”.
To skip forward during
message playback
Memos
MNO
Press the 6 button during A personal memo can be recorded
6 on your Freelance XD 500 and left
message playback to skip
forward to the next as a message for another user.
message. Memos can be of any length, up to
the maximum recording capacity
(12 minutes), but you should try to
To delete individual keep them short to allow time for
messages during playback recording incoming messages.
You cannot record a memo
JKL
Press the 5 button during using the base unit.
5
message playback to delete
an individual message.
“Message deleted”.
48
To record a new memo Call screening/Call

intercept
Menu
Press the button on the You can let your answering
handset twice. machine pick up a call, even if you
are in. This allows you to identify
PQR
Press the 7 button. the caller and decide whether to
7
S
The prompt will announce, take the call.

“Please speak after the tone.
To end recording press Make sure the volume is set to
square”. Speak your memo an audible level, see page 35. Allow
into the handset. The the incoming call to be answered by
display will show r flashing. your Freelance XD 500 answering
machine as normal. You will hear
Conf
Press the # button to end the caller begin to leave a message.
recording.
Your memo is now stored
and can be played back To screen a call via the
later. Memos are stored in handset (when the
the same way as incoming handset is off the base
messages, and the message unit)
counter on the base unit
will increase by 1. When your Freelance XD
Secrecy
Press and hold the 500 starts to record an
Del DEL button to return the incoming message, the IN
handset to standby. USE light will flash. The
display will show SCREEN?
Menu
can hear the caller on the
handset.
Or
To interrupt recording
and talk to your caller,
press the TALK button.
Recording is stopped.
49
Remote access
You can turn your Freelance XD Conf To confirm your security

500 answering machine on and off code press #.
and listen to your messages from
Secrecy
Press and hold the
any TouchtoneTM telephone. Del DEL button to return to
To protect your privacy, messages
standby.
can only be accessed by entering
a 3-digit security code.
The pre-set code is 000 and can be Note
changed. If you change the code it
is advisable that you make a note After 15 seconds the handset will
of it somewhere safe. automatically return to standby.
To change your security

PIN code To switch your answering
machine on remotely
Menu

WXY
Z If you go out and forget
9 Press the 9 button. to turn your answering
To set a new security PIN machine on you can switch
code press ✱. it on remotely.
You will hear a beep, Dial your telephone
followed by, “Please enter number.
new security code after the Let the phone ring for 20
tone”. rings until you hear your
Enter a 3-digit code of outgoing message.
your choice. Press the ✱ button.
The prompt will announce Enter your security code.
the new security PIN code.
50
PQR
Press the 7 button within You have 15 seconds to
7
S
8 seconds. You will hear enter any other instructions

“Answer On” and your before your Freelance XD
answering machine will 500 hangs up.
now be switched on to
answer incoming calls.
Note
If you enter your security PIN
Note
code incorrectly, after the
If you have new messages they second attempt, your Freelance
will be played after you have XD 500 will announce: “Thank
entered your security code. you for calling” and will then
hang up.
To check for messages

Time saver
Dial your phone number
and wait. The Time saver feature is useful if
When you hear your you are out and want to ring in and
outgoing message, press check if you have received any new
the ✱ button on your messages.
phone. You will hear, “Please If your answering machine is set to
enter your security code”. time saver you can check whether
Enter your security code. you have new messages or not
before your answering machine
If you have new messages,
actually answers your call. If you
you will hear, “You have ‘n’
have new messages your answering
new messages”.
machine will answer after 2 rings,
Your messages will be if you do not have any new
played. messages, it will not answer until
6 rings. This enables you to hang
If you have no new
up before you are connected, saving
messages, you will hear,
you time and the cost of a call.
“You have no new messages,
to hear main menu press 1”.
51
Operating the answering

machine
When you have accessed your
answering machine, you can operate
it using the keypad numbers on the
phone you are using.
The Remote access

main menu
The main menu lets you

operate a range of
answering machine
functions. Simply follow the
instructions as announced:
ABC “To play all messages,
2 press 2”.
DEF “To play new messages,
3 press 3”.
GH “To skip back during
4
I
messages, press 4”.

JKL “To delete during messages,
5 press 5”.
MN “To skip forward during
6
O
messages, press 6”.

PQ “To set answer on or off
RS
7 press 7”.
TU “To hear the outgoing
V
8 message menu, press 8”.

WX “To set a new security code
YZ
9 press 9”.
0 “To set day and time press 0”.
“To hear main menu again,
1 press 1”.
52
Using additional handsets

and bases
Up to 5 handsets can be
registered and operated from any Note
one Freelance XD 500 base. This
allows you to make internal calls Remember to charge batteries
between two handsets while a of new handsets for at least 16
third is making an external call. hours before use.
If the display shows NOT REG and
the symbol is flashing, your
Secrecy
Del
Redial
Vol
Menu
Secrecy
Del
Redial
Vol
Menu
handset is not yet registered with
Calls
Calls
the base.
DEF DEF
AB AB
1 3 1 3
C
2 2
GH MNO GH MNO
JKL JKL
4 6 4 6
I
5 5
PQR TUV WXY PQR TUV WXY
Z Z
7 9 7 9
S
8 8
Conf Conf
0 0
Int Int
R R
Page
Ans.
Stop
To register a handset to
O
n/O
Skip Skip
ff
Redial Menu Redial Menu
P
Del Play P
another base
Secrecy Secrecy
Del Del
Vol Messages Vol
Calls
Calls
DEF DEF
AB AB
1 3 1 3
C
2 2
GH MNO GH MNO
JKL JKL
4 6 4 6
I
5 5
PQR TUV WXY PQR TUV WXY
Z Z
7 9 7 9
S
8 8
Conf Conf
0 0
Int Int
R R
At the base:
Redial Menu
Secrecy
Del Vol
Press and hold the base

Calls
DEF
AB
1 3
C
2
GH MNO
JKL
4 6
I
PAGE button for at least

PQR TUV WXY
Z
7 9
S
8
0
Conf
Page
Int
R
10 seconds, until you hear

Each handset can be registered the validation tone (two
on up to 4 bases. beeps), then release the
button.
Each additional handset you
purchase must be registered with At the handset:
the base. (If you have purchased Menu
Press the button to
Twin/Trio/Quad, these will already enter the menu.
be pre-registered.)
Use the DOWN button
Your handset supplied is Menu to scroll to REGISTER and
pre-registered as Handset 1 to its press the button.
base (Base 1).
53
The display will show BS 1

To de-register a handset
2 3 4. (The numbers that from the base
are flashing indicate other
bases that the handset is
already registered to).
Note
Enter the base number
(BS 1-4) that you want to Handsets can only be
register the handset to. de-registered via another
handset.
Enter your 4-digit PIN
(original factory setting
OOOO) and press the Press the button to
Menu
Menu
button. enter the menu.

The display will show SEARCH 1, Use the DOWN button to
2, 3, 4 and the symbol will flash Menu scroll to SETUP and press
as the handset tries to locate the the button.
base. When the handset locates Use the DOWN button to
the base, the handset will be Menu scroll to DEL HS and press
automatically selected and shown the button.
on the display.
The display will show PIN?
Enter your 4-digit PIN.
Note
Press the button.
Menu
Your 4 digit PIN number is

Use the UP or DOWN
0000 unless you have previously Vol
button to select the handset

Calls
allocated a new PIN number as

you want to de-register
explained on page 28.
(HANDSET 1-5).
Menu
Press the button.
Display shows CONFIRM?.
Menu
Press . You will hear
a confirmation beep.
Once de-registered,
the handset will display
NOT SUB.
54
Internal calls Your caller will be put on

hold.
If you have multiple handsets When the internal handset
registered to the base you can make is answered, (if you want to
internal calls between handsets. you can talk to the handset
user first), press the
TALK button. The call will
To make an internal call be transferred.
to another handset
If the call to the second
handset is not answered
Int Press the INT button. you can revert/speak to
Enter the number of the the caller again by
handset you wish to call, Int pressing the INT button.
(1-5). The handset will be
called.
To end the call, press the Three-way conversation
TALK button.
You can talk to one external
caller and another internal
Transferring calls caller at the same time on
your handset.
You can transfer an external call Please note that you can
to another handset registered to only use this feature with
the base. the Freelance XD 500
handsets.
To transfer an external During a call with an
call between handsets external caller:
Int Press the INT button.
During an external call: Your caller is put on hold
Int Press the INT button. and you hear a tone.
Enter the number of the Enter the number of
handset that you want to the handset you want to
transfer the call to (1-5). transfer the call to.
55
When the handset is

Handset Priority
Conf
answered, press and hold
the # button for about
3 seconds. You can now
Menu
Press the button to
start your three-way enter the menu.
conversation. (If the Use the DOWN button to
internal handset user does Menu scroll to SETUP and press
not answer your call, press the button.
Int the INT button to return
to your external caller). Use the DOWN button to
Menu scroll to PRIORITY and press
Press the TALK button to the button.
end the call.
scroll to SELECT.
Menu
Note Press the button.
When on a three-way call the call Use the DOWN button to

can only be cleared by the handset display the option you want,
which set it up. either BASE or the handset
number you require, eg
Press the button to exit HANDSET 3.
the call.
Menu
Press the button.
The display shows RINGS
followed by a number
between 1 and 9.
Use the DOWN button
to scroll to the number of
rings you require.
Menu
Press the button.
PRIORITY is displayed,
denoting that handset
priority is on.
Menu
Press the button
to confirm. The display
shows ON.
56
Help
Replacing the handset batteries • The batteries are not low or flat.
After a time, you may find that the • You are connected to the correct
handset batteries run out of charge base if you are using more than
more quickly. This is a standard one base station. See page 28.
sign of wear and the batteries will
need replacing. See page 14. No ring on the handset
The ringer volume may be switched
No display appears to off. To adjust the ringer volume
The batteries may be flat or dead. on the handset. See page 24.
Recharge or replace the batteries. Check that:
The handset may be switched off.
• The base station is plugged into
the phone socket.
No dial tone
• The base station is plugged into
Is the telephone line cord plugged the mains power and switched on.
into the phone socket?
Check that: Buzzing noise on my radio, TV,
computer or hearing aid
• The base station is connected to
the mains power and switched on. Sometimes, your Freelance XD
500 can interfere with other
You cannot link up with the electrical equipment if it is placed
base station too close.
Is the display flashing ? It is recommended that you place
your Freelance XD 500 at least one
Check that:
metre away from such appliances
• The mains power cable is to avoid any risk of interference.
connected at the base and
switched on.
• You are in range of the base
station.
57
The charger does not appear to

be working
Check that:
• The power adaptor is properly
plugged into the charger.
• Your handset has slotted correctly
into the charger.
• The batteries are correctly fitted
into the handset.
• The base is plugged into a
working socket and that the
socket is switched on.
• You are using the correct power
adaptor:
Freelance XD 500 base station
power supply – Item Code is:
005391.
Freelance XD 500 charger power
supply – Item Code is: 003313.
Cannot adjust an option in the

base station
Is someone else making changes
via another handset?
Have you pressed the button
to confirm your selection?
If you are still experiencing

difficulty, call the Freelance XD
500 Helpline on 08706 058 047.
58
General information
Guarantee defects caused by accidents,

misuse, fair wear and tear, neglect,
storm damage, tampering with
Your Freelance XD 500 is
the equipment, or any attempt at
guaranteed for a period of 12 months
adjustment or repair other than
from the date of purchase.
through approved agents.
Subject to the terms listed below • This guarantee does not affect
the guarantee will provide for the your statutory rights.
repair of, or at BT’s or its agent’s
discretion, the option to replace Within the 12 month
the Freelance XD 500, or any guarantee period:
component thereof, (other than If you experience difficulty using
the batteries), which is identified the product, prior to returning
as faulty or below standard, or as your product, please read the Help
a result of inferior workmanship section beginning on page 57, or
or materials. Products over 28 days contact the Freelance XD 500
old from the date of purchase Helpline for assistance:
may be replaced with a refurbished
product. Helpline 08706 058 047, 9am to
5.30pm Monday to Friday.
The conditions of this In the unlikely event of a defect
guarantee are: occurring, please follow the
• The guarantee shall only apply Helpline’s instructions for
to defects that occur within the replacement or repair.
12 month guarantee period.
• Proof of purchase is provided. Outside of the 12 month
• The equipment is returned to guarantee period:
BT or its agent as instructed. If your product needs repair after
• This guarantee does not cover the guarantee period has ended,
the batteries and any faults or the repair must meet the approval
59
requirements for connection to the With different telephone types

telephone network. We recommend there is no guarantee of ringing,
that you contact BT’s approved even when the REN is less than 4.
repair agent, TecLogic on 01672
Only use approved base station
564444 or a local qualified repairer.
power supply – Item code 005391.
Instructions for returning the Only use charger power supply –
product: Item Code 003313.
If the Helpline is unable to remedy
Only use recommended NiMH
your problem they will ask you to
batteries 2 x AAA, 550mAh 1.2V.
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including line Switchboard compatibility
cords, power supply units, and the
original batteries. (Please note This product is intended for use
that we cannot take responsibility within the UK for connection to
for goods damaged in transit.) the public telephone network and
Please obtain and keep proof of compatible switchboards, which
posting from the Post Office. support tone dialling and timed
break recall. If in doubt please
consult your service provider.
Technical information
How many telephones can you Switchboard external line

have? access code
All items of telephone equipment
You may need to enter an access
have a Ringer Equivalence
code (e.g. 9) in order to get an
Number (REN), which is used to
outside line. So that the switchboard
calculate the number of items
has time to pick up an outside line,
which may be connected to any
you may also need to add a Pause
one telephone line. Your
after the access code.
Freelance XD 500 has a REN of 1.
A total REN of 4 is allowed, if the
total REN of 4 is exceeded, the
telephones may not ring.
60
Recall To automatically insert

a pause after an access
code
To use the recall button
With some switchboards
This is used when it may be helpful to dial a
connected to certain pause after entering the
switchboards and for switchboard access code,
some BT Calling Features e.g. 9, 11 etc. to enable
or those services available you to get an outside line.
via your network provider.
This feature automatically
inserts a pause between
the access code and the
To set the dialling mode telephone number that
you have entered in the
Menu
Press the button to Phonebook. However, for
enter the menu. this feature to work you
Use the DOWN button to must still enter the access
Menu scroll to SETUP and press code at the front of the
the button. telephone number when
storing in the Phonebook.
Menu scroll to DIALMODE and press Menu Press the button to
the button. enter the menu.
Use the UP or DOWN Use the DOWN button to

Vol
button to select either TONE scroll to SETUP.

Calls
or PULSE. Press the button.

Menu
Menu
Press the button. Use the DOWN button to
You will hear a confirmation scroll to PABX.
beep.
Press the button.
Menu

scroll to PBX 1.
Menu Press the button.
Display shows PIN?.
61
Enter PIN number.

Press the button.
Menu
Enter the access code.

Press the button.
Menu
You can also adjust the

length of the pause to be
inserted:
Menu
Press the button.

scroll to SETUP.
Menu
Press the button.

scroll to PABX.
Menu
Press the button.

scroll to PAUSE.
Display shows 3 SEC.
scroll to 5 SEC.
Menu
Press the button.
You will hear a confirmation
tone.
62
R&TTE
This product is intended for use
within the UK for connection to
the public telephone network and
compatible switchboards.
This equipment complies with the
essential requirements for the
Radio Equipment and
Telecommunications Terminal
Equipment Directive 1999/5/EC.
Declaration of Conformance.
Hereby, Suncorp Technologies,
declares that this BT Freelance
XD 500 is in compliance with the
essential requirements and other
relevant provisions of Directive
1999/5/EC.
The Declaration of Conformance
for the BT Freelance XD 500 is
published on the web site:-
http://www.suncorptech.com/bt
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time. Services
and equipment are provided subject to British Telecommunications plc’s
respective standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2003.

Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Freelance XD 500 Issue 1 (3/03) 4
Designed by The Art & Design Partnership Limited.
Printed in China.

BT Freelance XD500 User Guide

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Freelance XD 500 ~ 4th Edition ~ 2nd March ’03 ~ 5162

BT Freelance XD 500 User

Please open this page for an ‘At a glance’

Please open this page for a further ‘At a glance’

Redial/Pause button Red light

Redial Menu Menu button

in the Calls list. Also used to mute a call so the caller

Allows you to hold a three-way conversation.

Skip backward Stop

Quick guide to the handset display icons

Icon Steady Flashing

New call in Calls list

TAM menu TAM menu (Flashes on display when in TAM menu.)

Setup Base Vol Volume 1.....5

Handset Beep Keytone On or Off

Register Base 1.....4 PIN?

At a glance Answer delay 35

BT Caller Display 30 General information 59

This user guide applies to both In addition:

(Item code: 003313)

Freelance XD 500 If you have purchased the

3 Freelance XD 500 handsets

2 x AAA rechargeable 3 Freelance XD 500 chargers

Telephone line cord Note

For your records

For guarantee purposes proof of

See page 28 for more information.

General It is recommended that advice

Never use a dry cloth as this may

Plan the location 2 Plug the power supply

1 Connect the power Note

4 Charge the handset

Battery low warning

Out of range warning 6 Connect and charge

If you have purchased the

You can change the day

0 Press the 0 button.

For example: Please see the table below for your

You will then hear your Day/Time Stamp Sunday 12:01 pm

setting confirmed. Answer Delay Your answering machine

If you have any difficulties Base ringer level High

Dialling mode Tone

If you wish to personalise your

Using the telephone

To switch the handset Preparatory dialling

Enter the number to be

Del press the DEL button to

Call timer To adjust the earpiece

button until you reach the

Press the button.

If you have subscribed to Press the button.

Press the button.

button until you reach the

answer the call.

Redial To switch secrecy on/off

You can redial up to 5 of the last

buttons to scroll through

the redial list.

When on a call you can talk to Press the button.

Enter the name using the Secrecy

5 you connect your telephone

To dial a number from Press the DOWN button.

you want. Use the UP or DOWN

button to find the name