TABLE 19

STATUS OF GRIEVANCES -LIFE INSURERS

2009-10 2008-09 2007-08
O/S at Reported Resolved O/S at O/S at the Reported Resolved O/S at O/S at the Reported Resolved O/S at
the start during the during the the end start of during the during the the end start of during the during the the end
S.No Insurer of the year year of the the year year year of the the year year year of the
year year year year
PUBLIC SECTOR
1 LIC 186 606 642 150 685 481 980 186 197 651 163 685
PRIVATE SECTOR
2 Aegon Religare 0 6 6 0 0 0 0 0 0 0 0 0
3 Aviva 13 152 142 23 17 193 197 13 10 127 120 17
4 Bajaj Allianz 38 173 195 16 78 211 251 38 20 403 345 78
5 Bharti Axa 0 38 21 17 0 5 5 0 0 0 0 0
6 Birla Sun Life 9 153 141 21 13 109 113 9 2 67 56 13
7 Canara HSBC OBC 0 4 4 0 0 0 0 0 0 0 0 0
8 DLF Pramerica 0 0 0 0 0 0 0 0 0 0 0 0
9 Future Generali 2 24 24 2 0 5 3 2 0 0 0 0
10 HDFC Standard 56 154 171 39 57 94 95 56 1 106 50 57
11 ICICI Prudential 14 330 296 48 20 196 202 14 13 233 226 20
12 IDBI Federal 1 5 4 2 0 1 0 1 0 0 0 0
13 IndiaFirst 0 0 0 0 0 0 0 0 0 0 0 0
14 ING Vysya 21 29 40 10 6 35 20 21 3 26 23 6
15 Kotak Mahindra 10 151 132 29 17 95 102 10 6 51 40 17
16 Max New York 40 187 227 0 33 112 105 40 7 84 58 33
17 Met Life 9 75 79 5 29 46 66 9 3 49 23 29
18 Reliance 23 184 192 15 19 79 75 23 6 89 76 19
19 Sahara 1 2 2 1 1 1 1 1 0 2 1 1
20 SBI Life 19 80 94 5 16 62 59 19 23 101 108 16
21 Shriram 0 16 16 0 2 4 6 0 0 2 0 2
22 Star Union Dai-Ichi 0 1 1 0 0 0 0 0 0 0 0 0
23 TATA AIG 16 79 83 12 24 65 73 16 8 66 50 24
PRIVATE TOTAL 272 1843 1870 245 332 1313 1373 272 102 1406 1176 332

GRAND TOTAL 458 2449 2512 395 1017 1794 2353 458 299 2057 1339 1017
Note: O/S -Outstanding.